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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 188 reviews · View Statistics
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Fiona
FionaSouth East Queensland, QLD

Friendly and professional.

published

Staff were really friendly, professional and efficient.
One appointment and everything was explained really well. I am truly amazed by the scanning technology, very impressive… a new smile within 4 months hopefully!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Fiona, reviews like this give us motivation and help us ensure we provide high-quality care.

Chayanne Sanderson
Chayanne SandersonSouth East Queensland, QLD

Very lovely staff! Had a really good experience

published

The staff were very lovely, inviting and helpful. Overall I had a really good experience with the Brisbane shop and would definitely recommend others to come to the Brisbane shop.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to see this review. Thank you so much!

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0.0
(1,234)
NicLa
NicLaSouth East Queensland, QLD

Simple!

published

Staff were very friendly and made the process simple and easy. Doesn’t appear to be any hidden costs, fair price, no extra appointments needed. The technology looks really impressive, Can’t wait to see results!

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

NicLa, thank you so much for the positive review!

Sophie H
Sophie HSouth East Queensland, QLD

Can't recommend this product enough

published

Having now completed my journey to 100% better & straighter teeth - I would recommend Smile direct club to anyone. Braces were going to cost me over 6k but I got the same results for 2.7k with the SDC treatment. Easy to use and the ability to take them out if I was going out for dinner/drinks.

The team were quick to fix problems (I got sent 2 uppers in one of my packs) and sent out retainers even though I tried the wire retainer for a while. Shipping is slow but worth the wait. Now I can't even remember my crooked smile.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Sophie. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

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Amazing customer service

published

Lauren B at Smile Direct Brisbane couldn't have displayed better customer service skills. Every question I had was answered. Lauren went above and beyond to ensure I was looked after. The consultation is quick and feels really professional.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Jake, we're proud of our team, thank you so much for the shout out!

Excellent customer service so far

published

The website has been easy to use and booking and rescheduling appointments were easy as well, all online. The staff at smile direct have been very professional, knowledgeable and friendly. There was no waiting for my appointment once I was in store. Thank you

Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub

Saan, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Great customer service!

published

Can’t wait to get these shipped to me, went in for a scan today and the lady that did it was super nice! Explained everything in perfect detail including prices and how it works.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Kayla, it's always our top priority to leave our customers excited and informed. Thank you!

Roel Dante
Roel DanteSouth East Queensland, QLD

EXCELLENT CUSTOMER SERVICE = PEACE OF MIND

published

I visited the Queen Street outlet and was greeted by the manager. I had many questions but was relieved to have a short conversation with the manager who walked me through the product, the company, the payment and delivery process. I was shown the product and was able to handle it. All my questions were answered in a professional and timely manner. This short but important step was excellent as it put my mind at ease. Thank you.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQueen Street, Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Roel, thank you so much for sharing your experience!

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0.0
(1,234)

Amazing visit

published

Hey Lauren! Thank you so much for today. You did a great job analysing my teeth and I felt super comfortable during the entire process! Definitely pleased with customer service

Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub
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Really great experience

published

When I first went for my consultation with Smile Direct Club, the staff were very friendly and professional. I was attended to by Lauren B, who showed a great deal of interest in the issues with my teeth. From the moment I walked into the place, I felt very welcomed by both the consultant and dentist. Love their service and advice.

Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub

Laura, it's always our top priority to leave our customers excited and informed. Thank you!

Our Oasis
Our Oasis South East Queensland, QLD
  • 2 reviews

Winners are Grinners

published

Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.

Value for Money
4/5
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for the kind review, we highly appreciate it, feel free to contact us at reviews@smiledirectclub.com if you require further assistance.

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0.0
(1,234)
Angela C.
Angela C.South East Queensland, QLD

Extremely impressed

published

I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Angela. Thank you for this awesome review and for sharing all those beautiful details!

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Rhonda G
Rhonda GSouth East Queensland, QLD
  • 3 reviews

Great service

published

Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear about your experience, thanks for the high star review!

Professional and informative

published

Felt really comfortable as the staff were Informative and very friendly, they had answered all of my questions adequately and professionally. Walked out of the shop knowing what to expect with the next steps of the journey

Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub

We are happy to hear back from you Sazia, thanks for your kind review!

Be Smart
Be SmartSouth East Queensland, QLD

Consultation - Lauren B

published

Lauren B is extremely understanding and very caring. She explained everything step by step and in a perfectly understandable way.
I am hoping things will go smoothly and we will see a difference.

Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

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