Reviewer Photos & Videos
Friendly from the first minute
I've been in to get a 3D scan at the SmileShop in Brisbane CBD. Everyone was extra friendly, especially Sonia who was very reassuring and made the whole process extra clear. Thanks everyone.
Such a great experience
I had an appointment with Sonia today, she was super friendly, kind, helpful, informative and positive. She went out of her way to explain the process and provided exceptional service. :)
I went into the Brisbane smile shop yesterday for my 3D scan. I think the communication and staff were very friendly and efficient. I am looking forward to starting my program and hopefully the good service continues .
So excited to start my journey
Today I saw Torah in the Brisbane CBD Smile Shop. Torah made the whole experience relaxing and her knowledge and attention to details were very reassuring. I cant wait to start this journey and to finally have a smile I won’t be afraid to show.
Great, friendly service
The staff were pleasent and the process was quick, simple and easy. Sascha was lovely and i hope she gets her groove on in New Orleans. Would definitely recommend for anyone considering it they will put any worries you have at ease
Everything was explained clearly and the scan was super fast and painless, not to mention how impressive the 3D images were. My daughter can't wait to start the process of changing her smile.
- SmileShop QLD, Brisbane
Friendly hassle free service
Went in and the whole process was very easy. I saw Lauren at the Brisbane City location and she was a pleasure to deal with. I would definitely recommend these guys if you’re serious about improving your smile.
Staff are excellent. Great experience
Very well explained. The staff are very well trained, and I felt I was in good hands. Amazing 3D photo. I enjoyed the experience of seeing my teeth and watching the 3 d image.
I had a great appointment at Smile Direct Club in Brisbane this afternoon. From Lauren who received me, Vickie who explained me everything and Ali who checked my 3D scan at the end of my appointment, this team have been so helpful and wonderful to me. Such an amazing team!! Highly recommended :D
Great experience! Can't wait for the perfect smile.
Enjoyed my experience at Smile Direct! Staff were friendly and made me feel really comfortable. We're able to answer all my questions in a friendly and professional manner. Very clean and tidy business.
I had a great experience with smile direct team. Soniya was my guide and she is amazing and very friendly. She explained me each step thoroughly. I can’t wait for my aligners to come and try it.
It was a great experience
The team at smiledirect are just wonderful, very friendly, I will definitely recommend to anyone go try for themselves, and make you comfortable about yourself and makes it easier to explain everything and ask questions
Very slick and professional
Very clean and professional. Each step was explained thoroughly. I am looking forward to receiving my aligners. The tech was very knowledgeable and a perfectionist with the scan process. A very pleasant experience.
Dentist Vickie is wonderful
I was promised a 5 start experience and I can confirm thats what I experienced. Our greeting was very friendly but the standout was the amazing and seamless experience with dentist Vickie.
I can't wait to receive my aligners and get my straightening under way.
Thank you Vickie and Smile Direct for contributing to a long time dream.
Vickie was amazing! Very friendly & professional. She made the experience comfortable as well as clearly explaining the process. She is definitely an asset to your team!! Also the offices are very cool.
Great so far!
Went in for the scan yesterday and information on my kit. Customer service was excellent and my Smile Guide, Lauren was most helpful and friendly. She answered all my questions professionally and didn't judge my gross teeth. I'm super excited about my treatment and hopeful it works.
Consultation was easy informative and very friendly. All details about the process was explained from start to finish. Many thanks to Lauren and all involved for their help and encouragement.
- SmileShop QLD, Brisbane
BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus
I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.
Great customer service
I just had my appointment with Sonia today in Brisbane city. I was super impressed with how professional and kind she was. She made me feel really comfortable and I am real00000ly excited to start my Smile process :)
Vickie was an excellent consultant, putting me at ease and answering all my questions. She took me through the purple box and showed me everything I will receive - very exciting. Everyone was very friendly and helpful - Highly recommend.
Amazing customer service!
My consultant Vicki was so helpful in answering any questions I had and I left feeling confident in my decision to proceed with my treatment. Would definitely recommend. Thanks Vicki!
Looks like a winner
I was impressed by the service and the wonderful 3D software used for the scan. The assistant Vicky was wonderful. She put me at ease through the process and answered all my questions.
It was so easy and fast
They are significant cheaper than Invisalign. Lauren my consultant was great at explaining. Everything was set up and she did it with her quickest hand! I would highly recommend this!
Sonia was very friendly and she helped me a lot, she was very patient and answered me a lot of questions professionally. Everything sounds amazing, Im really looking forward to my smile journal!!
Great customer service!
Sonia was a great consultant, answered all questions and provided a great service. Very professional in her work and Would recommend her to anyone going to visit the brisbane one!
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