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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane (page 2 of 6)

4.7 from 182 reviews · View Statistics
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William T.
William T.South East Queensland, QLD

Really Efficient and Polite.

published

They were really direct, polite and easy to talk to. Everyone was really nice and the appointment was very quick and easy. The scan was comfortable and only took around 2-3 minutes. Sonia was really polite and helpful and didn't mind answering any questions I had. Very much hope I'll be eligible for my aligners.

Overall very good experience and would definitely recommend to anyone interested in getting aligners.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane Central store.
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi WIlliam, our goal is to make sure all customers walk away informed, educated and excited. Thank you for taking the time to leave a review!

William T.
William T.

No problem! :)

Professional and helpful.

published

Ali and Sonia were very friendly and helpful on my first visit. They gave me all the information I need to feel happy and confident with the products and the plans going forward.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane qld
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for your kind review Elizabeth, we'll continue working hard to get you the smile you are looking for.

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(1,234)
Maddie N.
Maddie N.South East Queensland, QLD

Friendly Staff

published

I had Sonia today and she was very helpful to start me on my teeth journey. She was very kind and was happy to answer any questions I may have had.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Amazing! this makes us really happy as we can keep track on the quality of service that's being provided, thanks Maddie!

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First Consult - Awesome

published

Excellent experience with the first visit and scan. I get nervous easy so they made me feel comfortable and always checked i was ok. Fingers crossed i am eligible for aligners.

Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
Joy S.SmileDirectClub

Happy to hear this, Ashleigh! We appreciate that you took the time to share some kind words.

Corinne miles
Corinne milesSouth East Queensland, QLD

Consult was brilliant, very informative. Fingers crossed for approval

published

Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
Joy S.SmileDirectClub

Hi Corinne, it's always our top priority to leave our customers excited and informed. Thank you!

Jasmine Mann
Jasmine MannSouth East Queensland, QLD
  • 2 reviews

Quick Detailed and Friendly Service

published

Ali and Sonia from the Brisbane office were great. Quick yet very detailed and always allowed for questions. Clear communication and the space felt very covid safe. Definitely have had a wonderful start to my SD journey.

Value for Money
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to read this. Thank you, Jasmine!

Thorzoo
ThorzooSouth East Queensland, QLD

Looking forward to start my new smile journey

published

All the staff were very friendly and informative , looking forward to start my journey. I was so excited to here what can be achieved Simply by inserting these clear aliners.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane city
SmileDirectClub
SmileDirectClubSmileDirectClub

Thorzoo, we really appreciate your feedback!

Roché Robertson
Roché RobertsonSouth East Queensland, QLD

Amazing!!

published

Polite and helpful staff!! Made me feel super comfortable to show my teeth as I’m insecure about them. Answered all my questions and also got a great gift bag from them :)

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for the positive review!

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(1,234)
Yasminia
YasminiaSouth East Queensland, QLD

New Smile

published

The staff was so friendly and very polite. I was very nervous but they made me felt very relaxed. They went through all the information, so I did not need to ask any questions.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationWeWork Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Yasminia, we love seeing this!

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Nat26
Nat26South East Queensland, QLD

Consultation visit with 3D scan

published

Great vibe from staff, very kind and friendly! They answered all my questions and made me feel comfortable, I also got $150 off my aligners and a free whitening kit!

Value for Money
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Promising

published

Session was informative & practical. The concept sounds very promising in that it will achieve the teeth rectification at a fraction of the cost of braces all from the convenience of home, avoiding time consuming orthodontist appointments.

Value for Money
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, Queensland Australia
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for the 5 star review!

FranM
FranMSouth East Queensland, QLD

Super service

published

A very comfortable and relaxed environment, yet polite and professional throughout. Lauren B and Ali were informative and easy to talk to.
A lot of useful information given in clear non-jargon vocabulary.

Value for Money
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Fran, we really appreciate your positive review!

Nga
NgaBrisbane
  • 4 reviews
  • 4 likes

Great First Time Experience

published

I received great customer service from Lauren and Sonia for my first experience.
Very detailed information given to me and
I would recommend Smile Direct Club to anyone who is thinking about getting clear aligners.

Value for Money
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Nga, we really appreciate your feedback!

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The reviewer stated that an incentive was offered for this review

Great service and impressive store

published

Very helpful, polite staff.
Extremely professional set-up.
Couldn’t fault it.
Would highly recommend.
The two staff members we saw were enthusiastic and knowledgeable. Thank you to ‘the two Lauren’s’ for helping my son get excited about straightening his teeth!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City
SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Bris, thank you; we appreciate your feedback!

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0.0
(1,234)
Liz
Liz
  • 2 reviews

Great service

published

Staff were friendly, on time, efficient and professional. The appointment was easy and straight forward and communication before and during was exceptional. I am excited to start my journey - it really couldn't have been simpler!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
Joy S.SmileDirectClub

We're so happy to see this review. Thank you so much!

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Sonia is probably the nicest person in Australia! Very professional and covid safe

published

I had my first appointment today in Brisbane and I’m excited to start this journey. The staff was incredibly friendly, ask for Sonia, very informative and helpful. They answered all my questions and clarified all my concerns. Now let’s wait and see if my new smile is as good as the first impression.

Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

Diogo, thank you for your kind words and this wonderful review!

Steph
StephSouth East Queensland, QLD

Great Experience

published

I have been thinking about doing this for years but just never did, so glad I finally bit the bullet!! Such an easy process! Everyone was lovely too, highly recommend making an appointment.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

Steph, it's always our top priority to leave our customers excited and informed. Thank you!

Mirjana Kataric
Mirjana KataricSouth East Queensland, QLD

Amazing Customer Service

published

Thank you to Sonia and Lauren in Brisbane City for making me feel welcome and comfortable during my 3D scan, answering all my questions and explaining the process so well.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBRISBANE CITY, QUEENSLAND
SmileDirectClub
Joy S.SmileDirectClub

We are loving your enthusiasm, Mirjana! This means the world to us -- thank you so much.

Jamie-Ann W.
Jamie-Ann W.South East Queensland, QLD

Unexpectedly Awesome

published

Loved meeting Lauren. She made us feel so welcome!! Very excited for my daughter to take this journey. All anxiety immediately squashed at the door. Thank you Lauren for everything!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Ble B.
Ble B.South East Queensland, QLD

Amazing service

published

Very enjoyable experience and great staff. Entire consultation felt very professional and informative. Every step of the process is explained in great detail, I was never unsure what I was signing up for.

Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
Joy S.SmileDirectClub

Fantastic customer service

published

Fantastic service from the whole team a fantastic experience. Covid protocols were followed very throughly. I can’t wait too see the progress from my smile direct club experience! Will be recommending this company to family and friends!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLd
SmileDirectClub
Joy S.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Isabella.

carlston
carlstonSouth East Queensland, QLD

AMAZING CUSTOMER SERVICE!!!

published

I walked in the building with very low self confidence and butterflies filled my stomach. But as soon as i spoke with Sonia, she made me feel welcome, very comfortable and she really seemed like she was interested im me changing my smile. This place has really great customer service. I can't wait to start my treatment and show them the transformation.

Value for Money
Customer Service
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub

Carlston, thank you so much for your high rating!

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The reviewer stated that an incentive was offered for this review

Customers Service

published

Very good service by Sonia she was very helpful and made feel like I wasn't just another customer more then happy with Recommending just on the customer service thank you

Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane Queensland
SmileDirectClub
SmileDirectClubSmileDirectClub

Raymond, we love seeing this!

Viliami
ViliamiSouth East Queensland, QLD

Looking forward to a confident new me!

published

The experience was awesome to see in 3D. The reviewer was very informative and hospitable. She answered all of the questions that I had asked and made me feel comfortable.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store Location310 Edward street, Brisbane
SmileDirectClub
Joy S.SmileDirectClub

Viliami, we really appreciate your positive review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Bitworks
BitworksQueensland
  • 2 reviews

Great experience. Lovely staff

published

We have already had our daughter through the Smile Direct experience with great results so I felt very confident going to my smile appointment. The ladies were wonderful, welcoming and we had so much fun. Can highly recommended Smile Direct and can't wait to (hopefully) receive my aliners!!!

Value for Money
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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