Excellent customer service experience
The team at Brisbane CBD were very welcoming and the whole experience was thoroughly positive. Ali and Lauren.B are true professionals. Can’t wait to start my journey when the package arrives.
Welcoming and friendly
I was anxious about taking this step and the team helped me feel at ease and helped me to not worry about my wonky smile - I walked away happy that I made the decision to visit the shop
Queen St, Brisbane Smile club
Today was amazing! Lauren and Ali were very helpful and made the experience an enjoyable one. I am very excited for my new smile thank you to the team there
My daughter saw results in the FIRST WEEK !!!!
This product is not advertised enough. It is soooooo much more affordable than previously quoted by Orthodontists.
Its an easy product to use. My daughter only uses the night aligners and she started seeing results in the first week. It's incredible.
Top notch service
From the moment I walked in, I was greeted with personable and knowledgeable staff.
I was very impressed with the technology and the overall service. Thank you very much for everything.
The Staff were so friendly and helpful. The appointment was easy and informative and
I found the 3D scan really interesting. I am looking forward to having a new smile.
Always very friendly & informative staff. Can't wait to see the finished result of my smile. The staff are very helpful & always willing to lend a hand with any information asked for.
Friendly and professional.
Staff were really friendly, professional and efficient.
One appointment and everything was explained really well. I am truly amazed by the scanning technology, very impressive… a new smile within 4 months hopefully!
Very lovely staff! Had a really good experience
The staff were very lovely, inviting and helpful. Overall I had a really good experience with the Brisbane shop and would definitely recommend others to come to the Brisbane shop.
- SmileShop QLD, Brisbane
Great customer service!
Can’t wait to get these shipped to me, went in for a scan today and the lady that did it was super nice! Explained everything in perfect detail including prices and how it works.
EXCELLENT CUSTOMER SERVICE = PEACE OF MIND
I visited the Queen Street outlet and was greeted by the manager. I had many questions but was relieved to have a short conversation with the manager who walked me through the product, the company, the payment and delivery process. I was shown the product and was able to handle it. All my questions were answered in a professional and timely manner. This short but important step was excellent as it put my mind at ease. Thank you.
Winners are Grinners
Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.
I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.
Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.
I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience
The reviewer stated that an incentive was offered for this review
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