Reviewer Photos & Videos
Professional and helpful.
Ali and Sonia were very friendly and helpful on my first visit. They gave me all the information I need to feel happy and confident with the products and the plans going forward.
I had Sonia today and she was very helpful to start me on my teeth journey. She was very kind and was happy to answer any questions I may have had.
First Consult - Awesome
Excellent experience with the first visit and scan. I get nervous easy so they made me feel comfortable and always checked i was ok. Fingers crossed i am eligible for aligners.
Consult was brilliant, very informative. Fingers crossed for approval
Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan
Quick Detailed and Friendly Service
Ali and Sonia from the Brisbane office were great. Quick yet very detailed and always allowed for questions. Clear communication and the space felt very covid safe. Definitely have had a wonderful start to my SD journey.
So very friendly
The staff at the Smile Direct office in Brisbane are polite, friendly and warm. The appointment was for my thirteen year old daughter Heidi and they directed most of the session to her, which was nice for her. They also appeared to know their product very well and were very efficient in getting the required scans.
Looking forward to start my new smile journey
All the staff were very friendly and informative , looking forward to start my journey. I was so excited to here what can be achieved Simply by inserting these clear aliners.
Polite and helpful staff!! Made me feel super comfortable to show my teeth as I’m insecure about them. Answered all my questions and also got a great gift bag from them :)
The staff was so friendly and very polite. I was very nervous but they made me felt very relaxed. They went through all the information, so I did not need to ask any questions.
Consultation visit with 3D scan
Great vibe from staff, very kind and friendly! They answered all my questions and made me feel comfortable, I also got $150 off my aligners and a free whitening kit!
Session was informative & practical. The concept sounds very promising in that it will achieve the teeth rectification at a fraction of the cost of braces all from the convenience of home, avoiding time consuming orthodontist appointments.
A very comfortable and relaxed environment, yet polite and professional throughout. Lauren B and Ali were informative and easy to talk to.
A lot of useful information given in clear non-jargon vocabulary.
Great First Time Experience
I received great customer service from Lauren and Sonia for my first experience.
Very detailed information given to me and
I would recommend Smile Direct Club to anyone who is thinking about getting clear aligners.
Great service and impressive store
Very helpful, polite staff.
Extremely professional set-up.
Couldn’t fault it.
Would highly recommend.
The two staff members we saw were enthusiastic and knowledgeable. Thank you to ‘the two Lauren’s’ for helping my son get excited about straightening his teeth!
Staff were friendly, on time, efficient and professional. The appointment was easy and straight forward and communication before and during was exceptional. I am excited to start my journey - it really couldn't have been simpler!
Sonia is probably the nicest person in Australia! Very professional and covid safe
I had my first appointment today in Brisbane and I’m excited to start this journey. The staff was incredibly friendly, ask for Sonia, very informative and helpful. They answered all my questions and clarified all my concerns. Now let’s wait and see if my new smile is as good as the first impression.
I have been thinking about doing this for years but just never did, so glad I finally bit the bullet!! Such an easy process! Everyone was lovely too, highly recommend making an appointment.
Amazing Customer Service
Thank you to Sonia and Lauren in Brisbane City for making me feel welcome and comfortable during my 3D scan, answering all my questions and explaining the process so well.
Loved meeting Lauren. She made us feel so welcome!! Very excited for my daughter to take this journey. All anxiety immediately squashed at the door. Thank you Lauren for everything!
Very enjoyable experience and great staff. Entire consultation felt very professional and informative. Every step of the process is explained in great detail, I was never unsure what I was signing up for.
Fantastic customer service
Fantastic service from the whole team a fantastic experience. Covid protocols were followed very throughly. I can’t wait too see the progress from my smile direct club experience! Will be recommending this company to family and friends!
AMAZING CUSTOMER SERVICE!!!
I walked in the building with very low self confidence and butterflies filled my stomach. But as soon as i spoke with Sonia, she made me feel welcome, very comfortable and she really seemed like she was interested im me changing my smile. This place has really great customer service. I can't wait to start my treatment and show them the transformation.
Very good service by Sonia she was very helpful and made feel like I wasn't just another customer more then happy with Recommending just on the customer service thank you
Looking forward to a confident new me!
The experience was awesome to see in 3D. The reviewer was very informative and hospitable. She answered all of the questions that I had asked and made me feel comfortable.
Great experience. Lovely staff
We have already had our daughter through the Smile Direct experience with great results so I felt very confident going to my smile appointment. The ladies were wonderful, welcoming and we had so much fun. Can highly recommended Smile Direct and can't wait to (hopefully) receive my aliners!!!
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