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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane (page 2 of 5)

4.7 from 189 reviews · View Statistics
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Reviews

4.8
119 reviews
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Corinne miles
Corinne milesSouth East Queensland, QLD

Consult was brilliant, very informative. Fingers crossed for approval

published

Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
Joy S.SmileDirectClub

Hi Corinne, it's always our top priority to leave our customers excited and informed. Thank you!

Jasmine Mann
Jasmine MannSouth East Queensland, QLD
  • 2 reviews

Quick Detailed and Friendly Service

published

Ali and Sonia from the Brisbane office were great. Quick yet very detailed and always allowed for questions. Clear communication and the space felt very covid safe. Definitely have had a wonderful start to my SD journey.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to read this. Thank you, Jasmine!

Other Dental Services

 
 

0.0
(1,234)
Roché Robertson
Roché RobertsonSouth East Queensland, QLD

Amazing!!

published

Polite and helpful staff!! Made me feel super comfortable to show my teeth as I’m insecure about them. Answered all my questions and also got a great gift bag from them :)

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for the positive review!

Yasminia
YasminiaSouth East Queensland, QLD

New Smile

published

The staff was so friendly and very polite. I was very nervous but they made me felt very relaxed. They went through all the information, so I did not need to ask any questions.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationWeWork Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Yasminia, we love seeing this!

Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

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Nat26
Nat26South East Queensland, QLD

Consultation visit with 3D scan

published

Great vibe from staff, very kind and friendly! They answered all my questions and made me feel comfortable, I also got $150 off my aligners and a free whitening kit!

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Promising

published

Session was informative & practical. The concept sounds very promising in that it will achieve the teeth rectification at a fraction of the cost of braces all from the convenience of home, avoiding time consuming orthodontist appointments.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, Queensland Australia
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for the 5 star review!

FranM
FranMSouth East Queensland, QLD

Super service

published

A very comfortable and relaxed environment, yet polite and professional throughout. Lauren B and Ali were informative and easy to talk to.
A lot of useful information given in clear non-jargon vocabulary.

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Fran, we really appreciate your positive review!

Nga
NgaBrisbane
  • 4 reviews
  • 4 likes

Great First Time Experience

published

I received great customer service from Lauren and Sonia for my first experience.
Very detailed information given to me and
I would recommend Smile Direct Club to anyone who is thinking about getting clear aligners.

Value for Money
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Nga, we really appreciate your feedback!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Other Dental Services

 
 

0.0
(1,234)

Great service and impressive store

published

Very helpful, polite staff.
Extremely professional set-up.
Couldn’t fault it.
Would highly recommend.
The two staff members we saw were enthusiastic and knowledgeable. Thank you to ‘the two Lauren’s’ for helping my son get excited about straightening his teeth!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City
SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Bris, thank you; we appreciate your feedback!

Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

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Liz
Liz
  • 2 reviews

Great service

published

Staff were friendly, on time, efficient and professional. The appointment was easy and straight forward and communication before and during was exceptional. I am excited to start my journey - it really couldn't have been simpler!

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
Joy S.SmileDirectClub

We're so happy to see this review. Thank you so much!

Sonia is probably the nicest person in Australia! Very professional and covid safe

published

I had my first appointment today in Brisbane and I’m excited to start this journey. The staff was incredibly friendly, ask for Sonia, very informative and helpful. They answered all my questions and clarified all my concerns. Now let’s wait and see if my new smile is as good as the first impression.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

Diogo, thank you for your kind words and this wonderful review!

Other Dental Services

 
 

0.0
(1,234)
Steph
StephSouth East Queensland, QLD

Great Experience

published

I have been thinking about doing this for years but just never did, so glad I finally bit the bullet!! Such an easy process! Everyone was lovely too, highly recommend making an appointment.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

Steph, it's always our top priority to leave our customers excited and informed. Thank you!

Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

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Mirjana Kataric
Mirjana KataricSouth East Queensland, QLD

Amazing Customer Service

published

Thank you to Sonia and Lauren in Brisbane City for making me feel welcome and comfortable during my 3D scan, answering all my questions and explaining the process so well.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBRISBANE CITY, QUEENSLAND
SmileDirectClub
Joy S.SmileDirectClub

We are loving your enthusiasm, Mirjana! This means the world to us -- thank you so much.

Jamie-Ann W.
Jamie-Ann W.South East Queensland, QLD

Unexpectedly Awesome

published

Loved meeting Lauren. She made us feel so welcome!! Very excited for my daughter to take this journey. All anxiety immediately squashed at the door. Thank you Lauren for everything!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Ble B.
Ble B.South East Queensland, QLD

Amazing service

published

Very enjoyable experience and great staff. Entire consultation felt very professional and informative. Every step of the process is explained in great detail, I was never unsure what I was signing up for.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
Joy S.SmileDirectClub

Fantastic customer service

published

Fantastic service from the whole team a fantastic experience. Covid protocols were followed very throughly. I can’t wait too see the progress from my smile direct club experience! Will be recommending this company to family and friends!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLd
SmileDirectClub
Joy S.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Isabella.

Customers Service

published

Very good service by Sonia she was very helpful and made feel like I wasn't just another customer more then happy with Recommending just on the customer service thank you

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane Queensland
SmileDirectClub
SmileDirectClubSmileDirectClub

Raymond, we love seeing this!

Viliami
ViliamiSouth East Queensland, QLD

Looking forward to a confident new me!

published

The experience was awesome to see in 3D. The reviewer was very informative and hospitable. She answered all of the questions that I had asked and made me feel comfortable.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store Location310 Edward street, Brisbane
SmileDirectClub
Joy S.SmileDirectClub

Viliami, we really appreciate your positive review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Pedro
PedroSouth East Queensland, QLD
  • 2 reviews

Friendly and welcoming

published

Staff were so helpful when I phoned up to postpone my appointment as I was stuck in traffic. It’s ok they responded “we’ll be here until 7pm”.
All of the staff were friendly and helpful.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationEdward st, Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Pedro! This means the world to us.

Bitworks
BitworksQueensland
  • 2 reviews

Great experience. Lovely staff

published

We have already had our daughter through the Smile Direct experience with great results so I felt very confident going to my smile appointment. The ladies were wonderful, welcoming and we had so much fun. Can highly recommended Smile Direct and can't wait to (hopefully) receive my aliners!!!

Value for Money
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Raina O.
Raina O.Queensland

AMAZING SERVICE

published

The smile direct club staff were very professional and explained everything in depth, the appointment was quick and easy, and my smile guide Nicola was so lovely and kind!! Can’t wait for my new affordable smile!!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

The ladies were lovely, fingers crossed this really works

published

I found the appointment to be very informative about the process and pricing I super excited for my daughter to start the program and I’m really hoping she gets the results she is anticipating

Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

This makes us smile! Thank you, Nicole.

Friendly from the first minute

published

I've been in to get a 3D scan at the SmileShop in Brisbane CBD. Everyone was extra friendly, especially Sonia who was very reassuring and made the whole process extra clear. Thanks everyone.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Such a great experience

published

I had an appointment with Sonia today, she was super friendly, kind, helpful, informative and positive. She went out of her way to explain the process and provided exceptional service. :)

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City
SmileDirectClub
Joy S.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Natalie
NatalieSouth East Queensland, QLD

Great experience

published

I went into the Brisbane smile shop yesterday for my 3D scan. I think the communication and staff were very friendly and efficient. I am looking forward to starting my program and hopefully the good service continues .

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
Joy S.SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Natalie. We are always here for you!

See all SmileDirectClub reviews

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