I went into the Brisbane smile shop yesterday for my 3D scan. I think the communication and staff were very friendly and efficient. I am looking forward to starting my program and hopefully the good service continues .
So excited to start my journey
Today I saw Torah in the Brisbane CBD Smile Shop. Torah made the whole experience relaxing and her knowledge and attention to details were very reassuring. I cant wait to start this journey and to finally have a smile I won’t be afraid to show.
Great, friendly service
The staff were pleasent and the process was quick, simple and easy. Sascha was lovely and i hope she gets her groove on in New Orleans. Would definitely recommend for anyone considering it they will put any worries you have at ease
Everything was explained clearly and the scan was super fast and painless, not to mention how impressive the 3D images were. My daughter can't wait to start the process of changing her smile.
- SmileShop QLD, Brisbane
Friendly hassle free service
Went in and the whole process was very easy. I saw Lauren at the Brisbane City location and she was a pleasure to deal with. I would definitely recommend these guys if you’re serious about improving your smile.
Staff are excellent. Great experience
Very well explained. The staff are very well trained, and I felt I was in good hands. Amazing 3D photo. I enjoyed the experience of seeing my teeth and watching the 3 d image.
I had a great appointment at Smile Direct Club in Brisbane this afternoon. From Lauren who received me, Vickie who explained me everything and Ali who checked my 3D scan at the end of my appointment, this team have been so helpful and wonderful to me. Such an amazing team!! Highly recommended :D
I had a great experience with smile direct team. Soniya was my guide and she is amazing and very friendly. She explained me each step thoroughly. I can’t wait for my aligners to come and try it.
It was a great experience
The team at smiledirect are just wonderful, very friendly, I will definitely recommend to anyone go try for themselves, and make you comfortable about yourself and makes it easier to explain everything and ask questions
Very slick and professional
Very clean and professional. Each step was explained thoroughly. I am looking forward to receiving my aligners. The tech was very knowledgeable and a perfectionist with the scan process. A very pleasant experience.
Dentist Vickie is wonderful
I was promised a 5 start experience and I can confirm thats what I experienced. Our greeting was very friendly but the standout was the amazing and seamless experience with dentist Vickie.
I can't wait to receive my aligners and get my straightening under way.
Thank you Vickie and Smile Direct for contributing to a long time dream.
Great so far!
Went in for the scan yesterday and information on my kit. Customer service was excellent and my Smile Guide, Lauren was most helpful and friendly. She answered all my questions professionally and didn't judge my gross teeth. I'm super excited about my treatment and hopeful it works.
Consultation was easy informative and very friendly. All details about the process was explained from start to finish. Many thanks to Lauren and all involved for their help and encouragement.
Great customer service
I just had my appointment with Sonia today in Brisbane city. I was super impressed with how professional and kind she was. She made me feel really comfortable and I am real00000ly excited to start my Smile process :)
Amazing customer service!
My consultant Vicki was so helpful in answering any questions I had and I left feeling confident in my decision to proceed with my treatment. Would definitely recommend. Thanks Vicki!
Looks like a winner
I was impressed by the service and the wonderful 3D software used for the scan. The assistant Vicky was wonderful. She put me at ease through the process and answered all my questions.
It was so easy and fast
They are significant cheaper than Invisalign. Lauren my consultant was great at explaining. Everything was set up and she did it with her quickest hand! I would highly recommend this!
Great service. Happy staffs. Novel business. Amazing technology. Every step of the treatment is thoughtful and simple. Thank you Lauren and Ali (from Brisbane city store)! Cant wait to get things started.
Great Customer Service
Vickie was very friendly and professional with helping me get started. Can't comment on much else as I haven't seen results yet but Vickie helped me find confidence in the product and I'm very excited to hopefully soon be able to securely smile in front of a camera lol.
cant wait to get started
such a lovely young girl. Very informative and an easy experience. Excellent customer service no waiting and very simple process. I think the young girls name was Lauren and she was just lovely. I cannot comment on the product quality when I have not received any of the products and used them... you need to change that question
This was awesome!
I loved my appointment today! Vickie was absolutely amazing and helped in every way possible. I'm 100% satisfied with my service and I can not wait to start my process with smile direct.
Great start to getting a great smile
The initial consult was well organised and a painless process. The team were very professional and informative, making me feel at ease.
I look forward to receiving the review and starting the treatment.
The girls were really nice and really helpful! Excellent customer service :)
The Brisbane Team were fantastic! The initial consultation was quick and easy. I’m very excited to get my teeth perfect just to feel more confident myself. Thank you for your help!
So easy, simple and great!
My consultant Laura was fantastic. The whole staff were. Very welcoming and friendly. They talked me through it all and the process wasn’t hard. Can’t wait to start my program and start smiling!
Great Service, but gave me false hope
When i went to SmileDirect club, the people were very friendly and helpful. Aradia asked what I would like to get fixed and I told her the crowding of my bottom teeth. She told me they will 100% be straight in the next 5 months and gave me hope that it would actually work. 72 hours later when I received the treatment plan, it showed my upper arch being straightened, however no improvement on my bottom teeth. I was confused and emailed SmileDirect customer service as to why this is. Johanna V replied to me saying "...That is due to the fact tha...t your aligner therapy was approved for the upper arch only. This is the most amount of dental movement that can be achieved with Smile Direct Club's aligners..." I understand this but I am not happy that I cannot get what I wanted, I was given false hope from SmileDirect and would like to Cancel my plan.
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