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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane (page 2 of 9)

4.7 from 176 reviews · View Statistics

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Tahlia Maddalena
Tahlia MaddalenaSouth East Queensland, QLD

Perfect visit! Amazing customer service.

published

The customer service was amazing. Management was attentive and so were the staff. I had Lauren B who was great and really explained the process in detail. Overall helpful and great.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
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The reviewer stated that an incentive was offered for this review

Ben
BenSouth East Queensland, QLD

Amazing

published

Went in for a scan when they had free sessions my Smile Guide was Sonia she was lovely and thorough making sure i was happy to progress through the whole session and reassuring me throughout would recommend to anyone wanting to have a consultation

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, CBD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Ben, thank you for your kind review. We'll be happy to pass along your comments to the team here at SmileDirectClub! Thanks again.

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Anjali Warrier
Anjali WarrierSouth East Queensland, QLD

Yay cheap and affordable way to a smile :)

published

Excellent service :) both Ali and Lauren were very warm and understood my concerns. Highly recommend to everyone that wants a beautiful smile- and let’s be honest who doesn’t want a beautiful smile :) very excited to start the my journey to a beautiful smile :)

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane CBD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Amazing! so excited to hear about your experience Anjali, thank you very much!

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The reviewer stated that an incentive was offered for this review

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Im so excited.

published

Im happy to meet them, they are approachable and nice. Easy to talk with and friendly. I cant wait to see how my teeth going and have a perfect smile.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Belle! We're so happy to see this review. Thank you so much!

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The reviewer stated that an incentive was offered for this review

William T.
William T.South East Queensland, QLD

Really Efficient and Polite.

published

They were really direct, polite and easy to talk to. Everyone was really nice and the appointment was very quick and easy. The scan was comfortable and only took around 2-3 minutes. Sonia was really polite and helpful and didn't mind answering any questions I had. Very much hope I'll be eligible for my aligners.

Overall very good experience and would definitely recommend to anyone interested in getting aligners.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane Central store.
2 comments
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi WIlliam, our goal is to make sure all customers walk away informed, educated and excited. Thank you for taking the time to leave a review!

William T.
William T.

No problem! :)

Professional and helpful.

published

Ali and Sonia were very friendly and helpful on my first visit. They gave me all the information I need to feel happy and confident with the products and the plans going forward.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane qld
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for your kind review Elizabeth, we'll continue working hard to get you the smile you are looking for.

Maddie N.
Maddie N.South East Queensland, QLD

Friendly Staff

published

I had Sonia today and she was very helpful to start me on my teeth journey. She was very kind and was happy to answer any questions I may have had.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Amazing! this makes us really happy as we can keep track on the quality of service that's being provided, thanks Maddie!

First Consult - Awesome

published

Excellent experience with the first visit and scan. I get nervous easy so they made me feel comfortable and always checked i was ok. Fingers crossed i am eligible for aligners.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Happy to hear this, Ashleigh! We appreciate that you took the time to share some kind words.

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Corinne miles
Corinne milesSouth East Queensland, QLD

Consult was brilliant, very informative. Fingers crossed for approval

published

Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Corinne, it's always our top priority to leave our customers excited and informed. Thank you!

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Jasmine Mann
Jasmine MannSouth East Queensland, QLD
  • 2 reviews

Quick Detailed and Friendly Service

published

Ali and Sonia from the Brisbane office were great. Quick yet very detailed and always allowed for questions. Clear communication and the space felt very covid safe. Definitely have had a wonderful start to my SD journey.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to read this. Thank you, Jasmine!

Thorzoo
ThorzooSouth East Queensland, QLD

Looking forward to start my new smile journey

published

All the staff were very friendly and informative , looking forward to start my journey. I was so excited to here what can be achieved Simply by inserting these clear aliners.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Store LocationBrisbane city
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thorzoo, we really appreciate your feedback!

Roché Robertson
Roché RobertsonSouth East Queensland, QLD

Amazing!!

published

Polite and helpful staff!! Made me feel super comfortable to show my teeth as I’m insecure about them. Answered all my questions and also got a great gift bag from them :)

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for the positive review!

Yasminia
YasminiaSouth East Queensland, QLD

New Smile

published

The staff was so friendly and very polite. I was very nervous but they made me felt very relaxed. They went through all the information, so I did not need to ask any questions.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationWeWork Brisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Yasminia, we love seeing this!

Nat26
Nat26South East Queensland, QLD

Consultation visit with 3D scan

published

Great vibe from staff, very kind and friendly! They answered all my questions and made me feel comfortable, I also got $150 off my aligners and a free whitening kit!

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

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0.0
(1,234)

Promising

published

Session was informative & practical. The concept sounds very promising in that it will achieve the teeth rectification at a fraction of the cost of braces all from the convenience of home, avoiding time consuming orthodontist appointments.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, Queensland Australia
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for the 5 star review!

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