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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 199 reviews · View Statistics
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Mary
MarySouth East Queensland, QLD

Staff were polite and very down to earth

published

Lauren was super polite and very informative, my 16 year old daughter was very comfortable and felt at ease - thank you so much for making us feel welcome and answering all my questions

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
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The reviewer stated that an incentive was offered for this review

Loc
LocSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Great service

published

Fast & easy appointment with great reminders. Lauren was very helpful with the whole process and the experience was quite relaxing. I would highly recommend to family and friends looking for aligners.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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Steph G.
Steph G.South East Queensland, QLD

Top Shelf Customer Service

published
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane Queensland
SmileDirectClub
SmileDirectClubSmileDirectClub

Steph, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

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Excellent customer service experience

published

The team at Brisbane CBD were very welcoming and the whole experience was thoroughly positive. Ali and Lauren.B are true professionals. Can’t wait to start my journey when the package arrives.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Pac, thank you so much for your positive comments about SmileDirectClub!

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Dental Services

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Welcoming and friendly

published

I was anxious about taking this step and the team helped me feel at ease and helped me to not worry about my wonky smile - I walked away happy that I made the decision to visit the shop

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to see this review. Thank you so much!

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Carol
CarolSouth East Queensland, QLD

Queen St, Brisbane Smile club

published

Today was amazing! Lauren and Ali were very helpful and made the experience an enjoyable one. I am very excited for my new smile thank you to the team there

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQueen street brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Carol, thank you again for taking the time to share a review! We truly appreciate the support.

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Top notch service

published

From the moment I walked in, I was greeted with personable and knowledgeable staff.
I was very impressed with the technology and the overall service. Thank you very much for everything.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmileShop Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Gareth. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

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Lisssy
Lisssy
  • 3 reviews

Amazing

published

The Staff were so friendly and helpful. The appointment was easy and informative and
I found the 3D scan really interesting. I am looking forward to having a new smile.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Lissy, reviews like this give us motivation and help us ensure we provide high-quality care.

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Super friendly and knowledgeable staff

published

I found it really helpful going to the store as I had difficulty with the putty at home. The 3d scan was quick and I know the aligners will it perfectly now.

Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Lily, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

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Dental Services

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Tracey L.
Tracey L.South East Queensland, QLD

Can't wait for end result

published

The staff are so friendly and understanding. Lauren helped me feel positive about myself, she gives off beautiful calming energy
I loved the 3D scan
My daughter and son inlaw have been here and their teeth are look amazing

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

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Fiona
FionaSouth East Queensland, QLD

Friendly and professional.

published

Staff were really friendly, professional and efficient.
One appointment and everything was explained really well. I am truly amazed by the scanning technology, very impressive… a new smile within 4 months hopefully!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Fiona, reviews like this give us motivation and help us ensure we provide high-quality care.

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Chayanne Sanderson
Chayanne SandersonSouth East Queensland, QLD

Very lovely staff! Had a really good experience

published

The staff were very lovely, inviting and helpful. Overall I had a really good experience with the Brisbane shop and would definitely recommend others to come to the Brisbane shop.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to see this review. Thank you so much!

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Dental Services

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NicLa
NicLaSouth East Queensland, QLD

Simple!

published

Staff were very friendly and made the process simple and easy. Doesn’t appear to be any hidden costs, fair price, no extra appointments needed. The technology looks really impressive, Can’t wait to see results!

Value for Money
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

NicLa, thank you so much for the positive review!

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Amazing customer service

published

Lauren B at Smile Direct Brisbane couldn't have displayed better customer service skills. Every question I had was answered. Lauren went above and beyond to ensure I was looked after. The consultation is quick and feels really professional.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Jake, we're proud of our team, thank you so much for the shout out!

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Excellent customer service so far

published

The website has been easy to use and booking and rescheduling appointments were easy as well, all online. The staff at smile direct have been very professional, knowledgeable and friendly. There was no waiting for my appointment once I was in store. Thank you

Incentivised Review No
Treatment StageI have had an initial consultation.
SmileDirectClub
SmileDirectClubSmileDirectClub

Saan, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

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CategoryDental Services and Physical Shops
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