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SmileDirectClub SmileShop SA, Adelaide

SmileDirectClub SmileShop SA, Adelaide

4.9 from 108 reviews · View Statistics

Reviews

4.9

108 reviews
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Kane
Kane Metropolitan Adelaide, SA

Angelina was amazing

published

Angelina, the consultant I met with (Adelaide office) was amazing. Very professional and made me feel very comfortable as I have always been self conscious with my teeth! Would highly recommend on interaction alone. Cannot wait to get my digital
scan and get the process started.

Value for Money
Customer Service
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Kane. Thank you for this awesome review! We can´t wait to have your aligners ready for you so we can work on the smile you deserve!

Jessie
JessieMetropolitan Adelaide, SA

Super helpful

published

I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Awesome, super happy to hear about your experience Jessie, we highly appreciate you are taking the time to share it with us.

Other Dental Services

 
 

0.0
(1,234)
Sonia K.
Sonia K.Metropolitan Adelaide, SA

Awesome

published

I would recommend to everyone.My daughter is really excited to have aligners. Its really easy, quick and we had a lovely experience... Thank you so much to Donna,She gave us friendly and fantastic service.

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Sonia. Thank you for this awesome review! It was a pleasure to assist you and your daughter!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Iolene Michelle T.
Iolene Michelle T.Metropolitan Adelaide, SA
  • 2 reviews

Easy to find

published

Very professional....very friendly staff that explained each and every step. I could observe sanitizing of at all times and felt very confident that all Covid19 precautions were being implemented properly

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear from you Iolene, thank you so much for awesome review.

Lovely experience, Donna was really friendly and a great help!

published

I would definitely recommend to everyone thinking of using Invisalign , was really easy, quick and we had a lovely experience! A special thank you to Donna, you were fantastic and super nice!

Value for Money
Customer Service
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for the high rating! Glad to hear about your experience. If you require any additional assistance you can contact us at reviews@smiledirectclub.com and we'll be happy to help.

Emma J.
Emma J.Metropolitan Adelaide, SA
  • 2 reviews

6 weeks in and here's my thoughts

published

Initial appointment at the Adelaide smile shop was good, however you do feel some pressure to provide card details on the spot and make the purchase, no problem for me, I knew i wanted them.
Aligners came after about 6 weeks, quality seems good, people cannot tell you're wearing them. They're uncomfortable to begin with and my lisp took a couple of weeks to go away but many say it resolves within days.
I can see some changes, but I still have a while to go. Important to remember that you will not get the same standard of personalised care as invisalign but its about a third of the price so you do get what you pay for.

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Alex
AlexMetropolitan Adelaide, SA
  • 2 reviews

My SmileDirect Appt

published

I was treated with respect and courtesy and staff were very friendly. Angelina was very clear and informative. It is a significant decision to undertake this kind of treatment, so to have an excellent initial engagement was important.

Customer Service
Incentivised ReviewNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear that Alex! we'll continue working hard to get you the smile you deserve!

Von J.
Von J.Metropolitan Adelaide, SA

Amazing friendly staff , easy going .

published

Casual staff,easy to talk to made me feel at home. Nice environment,pleasant atmosphere. Location bit hard to find but that’s it .quick reliable efficacy and cover everything ,easily .really good expierance .

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Von, thank you so much for the positive review!

Other Dental Services

 
 

0.0
(1,234)
Mackenzie p
Mackenzie pMetropolitan Adelaide, SA

Amazing service

published

Staff member knew exactly what she was doing and was very friendly. Very happy with the service and can’t wait to start my journey, will definitely be recommending to all my friends and family

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We are grinning from ear to ear. Thank you for the support, Mackenzie. We are always here for you!

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Leonie J
Leonie JMetropolitan Adelaide, SA

Affordable and convenient

published

This treatment was ideal for me. 5 month plan ended 1 year ago. Retainers still good. One hiccup sorted easily via Facebook Messenger. Looking into wires for top. Very pleased.

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Leonie, reviews like this give us motivation and help us ensure we provide high-quality care.

Skylar Pham
Skylar PhamMetropolitan Adelaide, SA

Amazing level of care

published

Donna and Angelica were super helpful at the Adelaide store. I love how passionate they are about their job. They both made me feel super welcome and listened to. I am also so happy I went to the consultation appointment early because it gave me a chance to sit down with Donna beforehand and and chat about everything. Amazing team duo!! Thank you for your amazing help xxx

Customer Service
Incentivised ReviewNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for the high star rating! We are so glad to see that you had a chance to have a nice chat with Donna.

Trace
TraceMetropolitan Adelaide, SA
  • 2 reviews

Awesome customer service

published

Concerned one of my teeth was not going to get to where it needed to be, In my last tray. Contacted smile direct yesterday via fb appointment made for today!

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there Trace! It is always a pleasure to assist you. Thank you so much for all the love and support

Zebidee
ZebideeMetropolitan Adelaide, SA

Top Service!

published

Professional and friendly Staff in the Adelaide Smile Shop that genuinely wanted to make sure I was happy. All my questions were answered and the next steps fully explained. Highly recommended!

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Zebidee, thank you for the high star rating!

sumanpreet b.
sumanpreet b.
  • 2 reviews
  • 1 like

Amazing customer service!!!

published

I had a amazing experience with smile direct team online and in person. Thank you so much Angelina for giving me advice and explaining everything I need to do to get my smile.

Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there Sumanpreet! It is always a pleasure to assist you. Thank you so much for all the love and support

Other Dental Services

 
 

0.0
(1,234)
Lauren G.
Lauren G.Metropolitan Adelaide, SA
  • 2 reviews

Initial consult with Angelina - amazing!

published

Had initial consultation with Angelina, she made me feel welcomed and comfortable and understood all my needs and the desired result I was after. All staff customer service was impeccable

Value for Money
Customer Service
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there Lauren! It is always a pleasure to assist you. Thank you so much for all the love and support

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Questions & Answers

Shilpa G.
Shilpa G.asked
SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).

Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana

alex
alexasked
SmileShop SA, Adelaide

What is the phone number of the adelaide office

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Our SmileShop locations do not take support phone calls and are all currently closed, but our customer care team is available 24/7 at 1800 515 198.

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Get an answer from our members and SmileDirectClub representatives

SmileDirectClub SmileShop SA, Adelaide

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CategoryDental Services and Physical Shops
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