Reviewer Photos & Videos
Angelina was amazing
Angelina, the consultant I met with (Adelaide office) was amazing. Very professional and made me feel very comfortable as I have always been self conscious with my teeth! Would highly recommend on interaction alone. Cannot wait to get my digital
scan and get the process started.
I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!
I would recommend to everyone.My daughter is really excited to have aligners. Its really easy, quick and we had a lovely experience... Thank you so much to Donna,She gave us friendly and fantastic service.
The reviewer stated that an incentive was offered for this review
Easy to find
Very professional....very friendly staff that explained each and every step. I could observe sanitizing of at all times and felt very confident that all Covid19 precautions were being implemented properly
Lovely experience, Donna was really friendly and a great help!
I would definitely recommend to everyone thinking of using Invisalign , was really easy, quick and we had a lovely experience! A special thank you to Donna, you were fantastic and super nice!
6 weeks in and here's my thoughts
Initial appointment at the Adelaide smile shop was good, however you do feel some pressure to provide card details on the spot and make the purchase, no problem for me, I knew i wanted them.
Aligners came after about 6 weeks, quality seems good, people cannot tell you're wearing them. They're uncomfortable to begin with and my lisp took a couple of weeks to go away but many say it resolves within days.
I can see some changes, but I still have a while to go. Important to remember that you will not get the same standard of personalised care as invisalign but its about a third of the price so you do get what you pay for.
My SmileDirect Appt
I was treated with respect and courtesy and staff were very friendly. Angelina was very clear and informative. It is a significant decision to undertake this kind of treatment, so to have an excellent initial engagement was important.
Amazing friendly staff , easy going .
Casual staff,easy to talk to made me feel at home. Nice environment,pleasant atmosphere. Location bit hard to find but that’s it .quick reliable efficacy and cover everything ,easily .really good expierance .
Staff member knew exactly what she was doing and was very friendly. Very happy with the service and can’t wait to start my journey, will definitely be recommending to all my friends and family
Affordable and convenient
This treatment was ideal for me. 5 month plan ended 1 year ago. Retainers still good. One hiccup sorted easily via Facebook Messenger. Looking into wires for top. Very pleased.
Amazing level of care
Donna and Angelica were super helpful at the Adelaide store. I love how passionate they are about their job. They both made me feel super welcome and listened to. I am also so happy I went to the consultation appointment early because it gave me a chance to sit down with Donna beforehand and and chat about everything. Amazing team duo!! Thank you for your amazing help xxx
Awesome customer service
Concerned one of my teeth was not going to get to where it needed to be, In my last tray. Contacted smile direct yesterday via fb appointment made for today!
Professional and friendly Staff in the Adelaide Smile Shop that genuinely wanted to make sure I was happy. All my questions were answered and the next steps fully explained. Highly recommended!
Amazing customer service!!!
I had a amazing experience with smile direct team online and in person. Thank you so much Angelina for giving me advice and explaining everything I need to do to get my smile.
Initial consult with Angelina - amazing!
Had initial consultation with Angelina, she made me feel welcomed and comfortable and understood all my needs and the desired result I was after. All staff customer service was impeccable
Questions & Answers
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
What is the phone number of the adelaide office
Our SmileShop locations do not take support phone calls and are all currently closed, but our customer care team is available 24/7 at 1800 515 198.
Get an answer from our members and SmileDirectClub representatives
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