Reviewer Photos & Videos
- Verified customer
I can't recommend Smith & Smith highly enough.
My Smith & Smith kitchen was finished in early February. I got quotes from 2 other suppliers before going ahead with them. Their price was a little more than the local cabinet maker (whose design wasn't great and seemed not to understand what I want) and half the price of the fancy place I went to. Laly the designer from Smith & Smith really got what I wanted. She took my ideas and made practical suggestions. She understood I needed to make smart decisions to get the most for my money but I was never made to feel like my budget was cheap. The c...ommunication was great throughout the process. I decided to go with their recommended tradies. The prices appeared about what I expected. More importantly they all showed up when needed and everything was done right. There was a small problem with the electrics the day after the electricians had finished. They came and fixed it at no cost when possibly they could have said it was caused by our old wiring. The tiler did a great job and takes a lot of pride in his work. A renovation will always be stressful but Smith & Smith's processes take a lot of a hassle and coordination out of the owners hands, things just happen when they need to. The end result is we have a beautiful and functional kitchen. Everything works like I wanted and flows really well. The soft closing draws and doors are the best thing ever! I wouldn't change a thing in the kitchen and I can't recommend Smith & Smith enough.
- Verified customer
I had been wanting to renovate my kitchen for quite some time as I had the old 70’s look which I was well and truly sick of. I had a few quotes which I wasn’t very happy with. One company didn’t even bother to show up! The first 2 quotes spent very little time with me, not really discussing any of the materials or ideas they may have had. I then met with Laurie from Smith and Smith who spent about 2 hours in my house measuring and discussing what options I had. He was very accommodating and involved me in the design of my new kitchen. When it ...came to the installation of the kitchen, it was extremely efficient and stress free. All the contractors communicated with each other so there were no hold ups at all. I was amazed that the kitchen was installed in one day and fully completed in five days. The quality, efficiency and professionalism of Smith & Smith would be very difficult for any other company to beat. On top of that, they were actually cheaper than the other 2 quotes that I had. I am very happy with my new Smith & Smith Kitchen and I would have no hesitation using them again in the future. Thank you to Laurie Calleja, Scott McLeod and all the Contractors who worked diligently to build my new kitchen. Sue Boronia
Review collected in partnership with Smith & Smith Kitchens
A quality company who totally deliver on what they promise, from beginning to end.
After years of thinking about it, we took the decision to undertake the kitchen renovation. We spoke to a number of companies, 5 in total including Smith and Smith. Quality was extremely important to us as we wanted our kitchen to look good in the long term. After due consideration, it was a no brainer to select Smith and Smith to undertake our project. They provided the most competitive project costing but there was no compromise on quality. Standards were superb. The designer, Laly, was most accommodating and was prepared to listen to our ide...as and go though what she thought would work and what wouldn't. Every step of the process was handled in a friendly and professional manner. The Check-measurer, Sam, was impeccable in everything that he did. The installation date was set and everything ran to schedule. Removal and installation took place exactly according to the schedule that was provided. Caleb who was the installer, was fantastic in everything that he did. Quietly spoken and an absolute perfectionist, he performed the installation to the standard that we had come to expect from Smith and Smith. The quality of the workmanship in the finished kitchen could not be faulted. We had chosen Tasmanian Blackwood for the bench tops. Unfortunately the cutout for the cooktop was in the wrong place and had to be changed. Sam came over and had no hesitation in arranging for a new benchtop to be made and installed at their cost. Every tradesman that we spoke to, from installers to electricians, builders and plumbers all have worked for Smith and Smith for many years. That in itself speaks volumes about Smith and Smith. All spoke of the company policy of doing whatever it takes to ensure that the customer is totally satisfied with every aspect of the finished project. From our experience, they certainly achieved this. We would like to thank everyone involved for the quality of the kitchen that they delivered and we can't recommend them highly enough.
Best Choice! Cannot recommend enough!!!
We have been wanting to renovated our kitchen since the last few years, but the $$ factor kept us away from pursuing our dream. Late last year my husband and I decided to finally take action and get it done. We researched quite a few names both small & big. Someone recommended Smith & Smith Kitchen and we thought they would be really expensive as they are such a huge brand name in kitchen renovations. We did however go to visit their showrooms as they have the largest display of kitchens and get some ideas/inspirations.
From our first visit...at both the stores, the reception staff made us feel welcome and distracted the children by occupying them into various activities, so we could have a good look at the display kitchens. The patience in answering all our questions was amazing. We got the designer to come to our home, as they promised us a no obligation design and quote. By then we had pretty much made up our mind on the type of cabinet, stone, design, etc and had received atleast 4 quotes. We were ready to postpone the kitchen for another couple of years, but not compromise on the products and materials. The quote we got from Smith & Smith was very competitive (we were expecting them to be much higher than the other ones). With more consultations we decided to go with them. It has now been 4 weeks since our new kitchen was delivered by Smith & Smith and we are still in awe of how the place looks. Their team has transformed it into the best room in our home. Our first meeting with Debbie to finalize the kitchen, could not have been better than a dream. She was wonderful and highly professional and followed up and assisted us through our designing and pricing steps. With every question we had, she tried her best to answer asap. We were then introduced to 2 of our project managers - Damien and Darryl, who also returned our calls when the work was going on and we were unsure and when the designs had to be changed at the last moment due the the pole in the way.
Love love love!!!
Absolutely love my new smith and smith kitchen!
Was initially feeling very overwhelmed by the task at hand however once the project got underway things just fell into place.
In comparison to a few other kitchen companies we had out to quote, Smith and Smith displayed no high pressure sales and our designer had a background in interior design.
The workmanship of our new kitchen is second to none. I absolutely love it and love showing it off to all our family and friends.
I would highly recommend Smith and Smith Kitchens to any person thinking of renovating their kitchen!
We just got our kitchen cabinet installed, couldn't be happier with the quality and the service received:) Started from the design phase, their designer was very professional, listened to us, and very responsive. Sometimes I sent her email like 10pm at night just in case I dont forget, but she actually replies... very impressed with their on site manager Tony, came over couple times to check things, helped me out with the finishing around the splashback windows (it is not really part of the kitchen cabinetry... but they are happy to provide the same 2 pack finish to make the spashback windows look like intergrated with the kitchen cabinets). will definitely recommend them to anyone who wants to renovate their kitchen!!
Eager to review Smith and Smith on this website after being so happy with both the service and product they provided us with. Outstanding communicators and always reliable for meetings, phone calls and time lines. Smith and Smith have a genuine interest to complete the job as specified and had experts in every aspect to ensure the workmanship was as we envisaged. Each person we dealt with was excellent in their role and we valued from their expertise to get a result we are incredibly happy with. Small issues were resolved quickly and professionally. Wouldnt hesitate to work with them again or refer to others.
This is the third major project we have used Smith & Smith to complete for us. Our entire house is now filled with Smith & Smith joinery. The staff are always courteous and helpful from the office and showroom to the designers and installers. Nothing is ever too much trouble and best of all they always tidy up before they leave a project. We would not go anywhere else for this service. We're customers for life. Thanks Aaron.
- Verified customer
Mums very happy and so am I
Last year my mother renovated her kitchen. I feel compelled to right a review which might help guide ‘nervous consumers’.
Four companies visited mum’s home to provide quotations and ideas. Unfortunately I wasn’t at the first appointment and was annoyed to find the designer arrived at 10.00 am and had to be asked to leave at 6.45pm. As a last ditch attempt to get mum to ‘sign up’ they offered mum a massive discount (halved the price)! After that experience poor old mum enlisted me (her daughter) to the cause.
Company number 2 was a...large ‘hardware’ company. They sounded cheap until you realised their price was flat pack, however for a huge cost they could supply installation. They couldn’t make anything that was non-standard so their designs was very basic and they didn’t get a good rap for their after sales service on line. Company number 3 didn’t have a show room or supply and coordinate any trades. Both of these items were particularly important to mum as she is 74 years old and did not have the capability to arrange tradesmen. Company number 4 (Smith & Smith Kitchens) was very reasonably priced (tick one). We were also buoyed by the fact they had been around for a long time. Mum had been cutting their ads out of our local newspaper for the last 20 years (tick two). They had two beautiful show rooms (tick three). They could actually build whatever we wanted (tick four). The designer new her stuff and actually listened to mum (tick five). They coordinated and guaranteed the tradesman’s work (tick six). They supplied appliances (tick 7). They didn’t put mum in a head lock to sign up (tick 9)!
Very happy with my Smith and Smith kitchen.
I recently had my new kitchen built by Smith and Smith.
Not being a handy-person myself, I wanted an all-in-one service to do the whole job from start to finish.
From the showroom consultants through to the installers, the team were all great to deal with.
My designer was lovely and very knowledgeable. She was very patient and understanding when I wanted to tweak the design a couple of times, and also helped me stay within my limited budget.
I wanted my kitchen hard wearing, practical, but also attractive. I ended up choosing laminates for...
My Dream Kitchen!
A Dream Weaver is someone who creates, designs or manufactures a dream, and then 'weaves' his magic to make the dream into a reality.
I had dreamed of a new kitchen for so long and almost gave up on ever getting it!
Many attempts and much money spent with various architects, did not see my kitchen dream reach fruition.
Enter Smith and Smith Kitchens (the Dream Weavers) and suddenly my dream became ... a dream come true!
We were limited with space, but thanks to John's brilliant design (not achieved by previous architects) we now have the mo...
I would like to take this opportunity to express out sincere gratitude to Smith & Smith Kitchens for installing our beautiful kitchen.
I am particularly grateful to our designer, her professionalism and expertise in designing our kitchen and arranging the supply of appliances and products, was of a superior standard.
The office staff were always polite and helpful and promptly returned my calls when we had queries.
I would highly recommend Smith & Smith Kitchens to anyone wanting a beautiful kitchen.
A little sad with my new kitchen
It has taken me a long time to write this review (Kitchen completed in 2013) as I have struggled with how I now feel about my dream kitchen. I love cooking and I love being in my kitchen, and I saved for a long time for a brand new kitchen. However I did not get what I hoped for. When I first rang Smith and Smith I told them I needed help with all aspects of design and colour as I was not creative. I was assured that is what I would get. I also said I don’t know what I want but I know I don’t want white. What I got was a white kitchen. Basicall...y I liked the initial overall design (colours not really discussed), so I was told I needed to sign on and pay the deposit to make it happen. After that I received little assistance, so the colour ended up being mostly white as I wasn’t confident enough to be creative (because I am not). I then found out I couldn’t have the two side by side sinks (as detailed on the plans) as it didn’t fit. The position of the island bench is not exactly as it was on the plan and I was told that plans aren’t always that accurate, again not a big deal I was just surprised. The cost of the trades was a lot different to the signed contract, however again I didn’t understand the nature of the contracting and that if I didn’t pay then it was the tradespersons that suffered and not the Smith and Smith (so off course I paid as the trades were really great). Also, I asked for more storage than my old kitchen and that I did not get that. I don’t really have an area for all my appliances so that has become challenging. Again, the design just has not worked out for me. I will blame myself here, as there are three draws in my pantry that was at my request (top two are great for storage), the bottom one I envisaged storing all my appliances in, but didn’t work. They were too heavy for the draw, so I will take the hit on that one. What I will say is that the cabinetry is really lovely, so if you know what you want, can design it and have a colour scheme in mind then Smith & Smith would be a good choice. Overall I like my kitchen, but the experience was not nice, and really after saving for a while and knowing this is the first and last brand new kitchen I will ever have I am rather sad that it is mostly a white kitchen with not ideal storage. But I will probably hire a cabinet maker in a few years to change the pantry and maybe remove the bottom draw or something. I do still love to cook, and it is an improvement on what was once a rather ugly pink kitchen.
Smith & Smith Kitchens did a brilliant job installing our new kitchen June, 2013. The entire process ran like a well oiled machine. All of the trades knew exactly what to do and when to do it. The staff at the showroom were always polite and helpful and promptly returned our calls when we had queries. The build is of the highest quality and now the kitchen is our favourite room in the house and cooking is a pleasure. I would highly recommend. Thank you to everyone at Smith & Smith!
Quality of workmanship.
Smith & smith kitchen cabinets
We have recently had a new kitchen installed by Smith & Smith in our 1960's built home. We are delighted with the result and there is nothing we would change. We enjoy it every day and only wish we had done it years ago.
The quality of the fittings is 1st class and the professionalism of the Company and their staff made it a very pleasant and comfortable experience.
The real success of our kitchen was essentially due to the painstaking preparation and experienced advice given by the Company Designer Rebecca Underwood. We must have truly t...ried her patience at times. Her understanding of our needs and the solutions were quite amazing but practical and cost efficient at the same time. The installation was complicated by the need to match old to new without altering the character of the home. The end result was a totally complimentary modernisation of the house. We were so happy with these efforts that we took Rebecca's advise and suggestions and had the Company redesign and refit our laundry at the same time. Without hesitation we would recommend the team at Smith & Smith to anyone considering a similar project.
Great result with Smith and Smith Kitchens
With my business of building new homes & renovations it is important for my reputation that I use quality suppliers that can deliver on time and provide a product that my clients are happy with.
I have used Smith and Smith Kitchens for a number of years and I can rely on them to get the job done.
Pricing is a little more than the typical builders' cabinetmakers but knowing that I will get the quality and reliability I need for my clients means it is beneficial to all.
I highly recommend Smith and Smith Kitchens to anyone wanting a new kitchen.
Love my new kitchen!
I have now had two kitchens (in different houses!) completed by Smith and Smith Cabinet Makers and my mother has had one, also done by them. We have both been very impressed by their friendly, capable staff and excellent workmanship.
Whether I was dealing with their staff over the phone, their designers or "tradies", they were all delightful and nothing was ever too much of a problem.
I loved the way could work so well with [name removed] (one of their designers) in the design process as she really listened to my needs and my ideas and ...then incorporated them into the design. The previous designer from Smith and Smith in our last house was also the same. Their tradies worked extremely hard and were a delight to be around. The quality of Smith and Smith's work and materials is excellent.
Our kitchen dream- now a reality!
[Personal Name Removed] came to our home and created an amazing and functional design completely in keeping with our tastes, even though we weren't really sure what we wanted! Our brief was pretty vague - open plan, light, easy to clean & functional. [Personal Name Removed] had so many great design ideas & practical suggestions about finishes we hadn't even considered. We eagerly waited for our kitchen to be built & delivered. Finally the day arrived. It took two days to install the bulk of it (bulkheads & splash back came afterwards), and it w...as incredible. The quality is outstanding & it looks incredible. We just had our glass splash back installed and can't believe this stunning kitchen is ours! We have been cooking elaborate feasts & it is so easy to work in, and just as easy to clean- exactly what we wanted. Almost all the tradesman have been fantastic- we had a few pedantic details that needed rectifying after installation & Sam has happily attended 3 times to fix things. The after care has been fantastic. We have never been made to feel as though our requests were anything but reasonable. We love showing off our gorgeous new kitchen! Professional, outstanding quality
We rebuilt our home 6 and decided we didn't want to go with the builders cabinet maker as we were so impressed by Smith and Smith's professionalism & quality of their products. At first we were going to get them just to build our new kitchen, however we were so happy with their design, colour scheme & insight we hired them to complete all 3 bathrooms and laundry. The service and quality was outstanding. Smith & Smith worked closely with the builder to arranged timing of delivery & installation.
We didn't have to worry about a thing. In fact...
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