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Like so many others it appears we have lost our $3898 paid to visit China in March 2020. We were to be refunded in chronological order! We were also offered credit until 30/11/22.
We need refund of our holiday booking ASAP
SNA still owe us over 10 thousand dollars from our holiday that was cancelled because of the pandemic..It’s been 2 years now, I tried to contact them to request for refund because they sent us an email 2 years ago that they will keep our travel credit until April 2022. I tried to contact them now but their number is not working anymore, permanently closed and also e mailed them but no reply til now.our holiday booking was done by SNA staff Named Tammy Tiong.
Yes- there is justice!!!!
Like many others we paid for a trip to Cambodia and Vietnam and with COVID etc SNA - Asia went into liquidation and we were given all the usual nonsense that everyone else has encountered with attempting to contact SNA and/or get some resolution.
We contacted PayPal again and their rep suggested we claim through our issuing bank.
Not expecting anything but wanting to know we had tried every avenue; we went to Commonwealth Bank and lodged a claim.
After two weeks we have Received the Full Amount!!!!
Justice does exist- go for it guys!!!
Request for group action claim against SNA
I booked a SNA Japan Tour for April 2020 and due to Covid we were advised our tour was placed in credit for the amount of $7198.00. The last communication was in December 2020 when SNA stated
* The credit voucher to be utilized before 30 Nov 2022
* This is a non-refundable voucher
SNA were unable to discuss possible rescheduled travel dates due to travel restrictions. They promised that once restrictions were eased, they looked forward to getting in touch with us, however there has been no reply from our communication and no further contact. As a result we wish to claim a full refund and would be happy to join with others for a group action claim against SNA.
Need a refund ASAP
I purchased “ 11 day China Encounter” tour for three to go on 11/9/2020 and paid in full $2700. My tour was managed by a person called Ray Mendis at SNA tours. I directly bought this offer and tried to contact so many times.
Then in 9/7/20 I received a mail offering me credits.
Rebooking Tour Reservation:
* Email our reservation team at firstname.lastname@example.org
* Provide your order number: 00058576.
* Booking options (we recommend having alternative dates in case your first choice is not available).
* The credit voucher to be utilized before 30 Nov 2022.
* This is a non-refundable voucher....
Very lucky that I am on this side.
Similar situation, trip to Vietnam and Cambodia for March 12/2020 paid in full, trip never happens. All deal was with SNA. I did contact Setter Shepard. I need to make a claim against SNA, as they are separate company and not in liquidation so far.
Booked 9 day trip to Japan for Sept 2020 then Covid happened $4000. They gave me a travel credit for the amount . I tried to ring ,no answer I thought something was wrong as I had travelled with SNA twice before all excellent.. now I hear they are in liquidation what do I do now. I am pensioner,any help would be great . Thank you
No sign of any refund!
We had booked for Japan your four adults. Due to pandemic, tour got cancelled by SNA tours and received an email to say we have credits. Now we understand that SNA has gone under liquidation. No be phone number is or office or to contact. $12000 gone down the drain. How to get the refund I wonder?
Booked a Tour of China with SNA just as the Pandemic occurred. $4900 gone. Joined a Class Action with Slater & Gordon only to have them back out as well. Obviously because the company has gone bust. No word nothing. Hard earned money gone. No help from anyone!!!
SNA China Tour
Booked a trip for two to China for September 2020 and paid $1598. The company doesn’t exist anymore so just don’t know how to get a refund or where to seek help from.
We have been cheated!
Back in October 2019, I have booked a trip for 4 people (Two couple) to China for 11 days starting March 2020 and paid $4496.00 on 20th December 2019. Received email from SNA Tours dated January 22nd 2020 re their concern re Corona Virus is spreading in China promising an update in the future. We have decided to cancel the trip immediately after two days. They advised that they will deduct cancellation fee of $350 per person which we agreed too asking them to process refund. The cancellation was confirmed on the same day after deducting another...$780.00 (Visa service fee $195.00 each person) leaving a refund amount of only $1158.00 per couple which we have agreed to. In respond to my follow up emails, received email dated March 31st 2020 stated that due to a large number of cancellations, they are delayed in processing refunds! Another email received dated Nov 12th 2020 saying that their suppliers and operators are not offering any refund but only provided credit! Also, I have wrote to NSW Fair Trading back on 11th April 2020 seeking their help. They advise that SNA Tours representative apologized for the delay and advised the refunds are expected within six months also, they have informed us to lodge a claim with the NSW Civil and Administrative Tribunal. Finally, SNA Tours provided us with a Travel Credit Confirmation for $1158.00 per couple which should be utilized before 30th November 2022 and it is a non- refundable voucher.
Communication and Loyalty.
Paid $4000. for solo 9 day trip of Japan. for 2020. Then covid hit, was told I have a credit to be used by 2022.
Since then no communication ,phones disconnected. I have used SNA tours twice before thought were good honest and loyal company.
Please understand most of your customers are over 65 and have saved up to be able to travel.
Hopefully I will get my money back.
No refund for planned trip canceled due to Covid and traveller is deceased!
Requested a refund for China trip over 18 months ago when my mother was diagnosed with stage 4 cancer. After she passed they would still not refund the money for her trip which was canceled due to Covid but still offered a travel credit! My response was not sure how a dead person can use a credit. Disgusting business.
No one answers the phone or responds to emails.
We have been fooled
We paid 19494 AU$ for Japan tour on April 2020.Due to Covid-19 they postponed the tour and given us credit voucher valid up to November 2022. Now SNA not exist
Booked a China tour for April 2020. Trip was canceled by SNA due to COVID. I requested a refund but was told they would withhold an amount for cancelling. I opted for the second choice offered at the time of receiving a travel credit. Now unable to contact them to get this sorted out.
Questions & Answers
Has anything happened about the class action with SNA?
We lost thousands like everyone
I’m really disappointed that I have been very paciente waiting to do my $8000 Thousand Dollars fully paid trip to Japan since March 2020. Realising know that the company no longer exists makes me really sick, I’m wondering what are the Australian authority is going to do for all of whom lost our life savings this way.
Is there a class action against SNA tours ??
Perhaps TVSN have some questions to answer as well
Hi Colin. There was a Class Action with Slater & Gordon. After months and months of no correspondence from them they finally admitted that they weren't proceeding with the action. I heard from other s...ources that SNA have folded here in Australia. Regards Jan.
Hi Colin, managed to talk to Slater & Gordon couple months ago. The person in charge said that they are appointed as administrator to another company which went down but not SNS Travel Group. Since th...en we have submitted full documents into NCAT (NSW Civil & Administrative Tribunal) which the hearing will be in mid Februaray. Not sure though what the outcome will be.
Please advise outcome of NCAT hearing.
Get an answer from our members
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