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SNA Tours

SNA Tours (page 2 of 7)

3.3 from 133 reviews

Reviews

3.3

133 reviews
5
(48)
4
(23)
3
(15)
2
(13)
1
(34)
  • Transparency
    2.6 (35)
  • Customer Service
    2.7 (38)
  • Trip Completed Yes (26) · No (17)
  • Ease of Booking
    3.5 (40)
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Joy L.

Joy L.Greater Melbourne (Inner), VIC

China in Autumn 10 nights 12 days

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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Awesome 15 day tour of China

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Tour
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The worst tour in my life

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Car Hire, Cruise, Flights and Tour
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Fari

FariSydney, NSW

The worst tour company ever

published

They tricked us to paying for our tour by showing us great airline tickets, then for us to find out by chance that our flights we booked were changed to a midnight arrival before the tour start the next morning! We arrived at hotel at 2:30am and had to do wall of china next day!
What is worst is that they seem cheep, but triple charge you for the excursions to make up the money! You end up paying more to them compared to other tours! The tour guide charged us extra to walk us around the city with no extra activity. Never again with SNA.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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rhonda

rhondaGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like
  • Verified customer

China 10 days

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Tour and Visa
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Michael

MichaelSouth East Queensland, QLD

SNA China

published

From being put into another group at airport this is where it went down hill. Between the 2 tour guides did not want to put us on the tour first day we missed out on the great wall. The head office blatantly loe to us saying tour guides did offer to us but was lies. So we basically told we was in the wrong and apparently break down in commutation from the tour guides which eventually we missed out on tours.
Would not recommend SNA to anyone.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Tour and Visa
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Tom

TomPerth, WA

Perfect tour

published

booking fast and accurate for 8 days in China. Chengdu hotel better than expected, visit to Pandas to strenuous for me. Beijing and water city hotels perfect, guide Lili was very helpful and well organised. Food very good, transport good but to much travel as hotels far from city venues. All in all deserve recommendation.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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Weary traveller

Weary travellerSydney, NSW

14 day enchanting china

published

Enjoyed most of this trip. Lots of extra costs involved added to overall deal. Meals were adequate. Hotels were hours out of CBD esp in Beijing, which made wasted hours of bus travel back and forth every day. Kevin in Xi'an was great. Other guides were less organised.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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Pam

PamHunter Region, NSW

An Amazing Adventure In An Amazing Country.

published

My friend and I recently returned from a nine day SNA tour of China. SNA tours were amazing and their tour guides were great especially William who was exceptional. The accommodation was more than we expected and we were quite amazed with the quality. The meals were ok but got a bit boring. The tours were very well organised and didn’t disappoint. We wouldn’t hesitate to recommend SNA and wouldn’t hesitate to travel with them again.

Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Tour and Visa
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relaxation1963

relaxation1963South East Queensland, QLD

Good but slightly çlouded by our first experience of a tour guide representative.

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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Ramona

RamonaSouth West, WA

  • 9 reviews
  • 4 likes

Amazing holiday and tour company!

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
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Petrina

PetrinaSouth-Eastern Region, NSW

China Sna tour

published

We have just returned from the most amazing Sna tour to China. Can’t recommend this group enough. The itinerary was amazing. The guides even better. So helpful. We had 2 extra days due to cancelled flight home from Xi’an. Our guide for the trip gave us Chinese notes so we could get ourselves up to the huashan mountains. Accommodation and meals were great and optional tours good. Would use them again and recommend to all our friends.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Tour and Visa
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Exceeded all our expections & then some

published

My family (2 adults & 2 teenage girls) just returned from a 7 day tour of China & I cannot speak more highly of our experience. The tour guides, the food, the accomodation, the itinery was absolutely incredible. Everything was well above our expectations & we will definitely be using SNA Tours again.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Tour
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M Marco Victoria

M Marco VictoriaGreater Melbourne (Metropolitan), VIC

Great Tour of Japan.

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Tour
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SharonM

SharonMPerth, WA

  • 4 reviews
  • 1 like

Awesome China Tour

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Cruise, Flights and Tour
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Penpen

PenpenPerth, WA

  • 11 reviews

SNA should be FNA

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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Marchfly

MarchflyGreater Melbourne (Outer), VIC

  • 2 reviews

Very disappointed

published

Chendu Yangtze cruise Hong Kong. Far too much time wasted in travel, too far away from tourist sites. Nothing to do at hotel. Pandas lovely, shishuan opera great. Did not cater for older folk. Too many steep steps.

Transparency
Customer Service
Ease of Booking
Booking Type Tour
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Webjet exclusives SNA China Tours

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
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Terry

TerryGreater Melbourne (Outer), VIC

  • 22 reviews
  • 2 likes
  • Verified customer

Absolutely fantastic trip to China.

published

Everything went to clockwork. The random tour group of 26 people was great company. The tour guides that met us at each airport were excellent. The meals were big and delicious. We never got sick. The accommodation was superb. The place we stayed at near the Great Wall was the grandest place I have ever stayed in my life. During the Beijing Winter Olympics it will probably cost at least $2000 a night to stay there. I did have troubles contacting Hainan airlines over the phone, email and chat. SNA makes you contact the airlines for seating etc but the airline turned out to be pretty good.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Tour and Visa
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Never Again

published
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
Page 2 of 7
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Questions & Answers

Anton Grabovic

Anton Grabovicasked

My name is Anton Grabovic and my booking reference number is 00062063 .
We were booked for a 11 day Inspiring China on the 20.03.2020 this was cancelled and postpone to the 20th June 2020 and then again postponed to the 11 of September 2020.
According to the government’s department this date will not be available for travel. My wife and I are pensions and financially we can afford to keep changing dates.
Can you please let us know what our options are?
We have been trying to get in touch with you for weeks.
Waiting to hear from you
Anton

2 answers
joan
joan

Hi Anton, have you tried sending them an email to this email address :- reservations@snatours.com
Did you get an automated reply saying their offices are closed until 31st May,2020? Also you could try sending them a message on their Facebook page, you may get a reply, here is the link :- https://www.facebook.com/snaasiagroup, where it says "send message" click on it and then type your message. Did you deal with SNA Tours directly? I purchased an offer through Luxury Escapes so had to deal with them separately. Just try these two actions and see if you receive a reply. All the best.

joan
joan

Also depending on any response you receive, write another review on this site and also write a review on Trust Pilot and on SNA's facebook page, that often gets a response.
There is a petition that I have signed :- https://www.change.org/p/luxury-escapes-tell-luxury-escapes-to-offer-refunds-amidst-covid-19-pandemic
It has gained a lot of response from various people with complaints etc. See what you think.

joan

joanasked

To michael griffin and tony of sydney

How do you know your new bookings for 2021 are secure with sna tours? I was contacted by sna tours too with new dates in 2021 but now their affiliate company travel Asia has gone into liquidation so I wouldn’t hold my breath with your new dates!

1 answer
joan
joan

To Diana S and Gra of Sydney : Please consider signing the petition that many disgruntled Luxury Escapes customers have signed, it is all about trying to get refunds for various travel/accommodation etc. Alson consider the Slater & Gordon class action expression of interest to hold the travel agencies accountable. Here is the link if you are interested :
https://www.change.org/p/luxury-escapes-tell-luxury-escapes-to-offer-refunds-amidst-covid-19-pandemic
Thanks

Lyn O.

Lyn O.asked

Does anyone have any info on coming tour to Vietnam ...

1 answer
Tony
Tony

Hi Lyn,
SNA tour has just agreed to change my date of travel to next year.
You need to give them a call regarding Vietnam.
Regards

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