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SNA Tours

SNA Tours (page 4 of 7)

3.3 from 132 reviews

Reviews

3.3

132 reviews
5
(48)
4
(23)
3
(15)
2
(13)
1
(33)
  • Transparency
    2.6 (34)
  • Customer Service
    2.8 (37)
  • Trip Completed Yes (26) · No (16)
  • Ease of Booking
    3.5 (39)
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12 days China and Yangtze River cruise

published

We booked with SNA Travel, the land component was very good but the four night river cruise was rubbish. We only cruised for three nights and then left late at night for the first part of the cruise, it is NOT A GOOD CRUISE.

Margie

MargieCooloola Cove

  • 2 reviews
  • Verified customer

China 12 day Beijing, Luoyang, Zhengzhou & Yangtze River Cruise

published
Ian.M

Ian.MGreater Melbourne (Outer), VIC

  • 2 reviews

SNA Best of VIetnam Tour

published

Just returned from Best of Vietnam SNA Tour and I can honestly say the whole family loved it. The accommodation was outstanding and all the staff at the hotels were obliging and helpful. Our three tour guides were all informative,knowledgeable and amusing with plenty of tips on where to go to eat and shop. Must say everything
ran like clockwork with a good balance of things to see and some free time to relax. Highlights of the trip for me were a seaplane trip over Halong Bay (optional) ,the Mekong Delta trip and beautiful Hoi An. Thoroughly recommend this tour.

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Mike

MikeSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Excellent tour

published

We found this tour on the Scoopon website and what a find it turned out to be!
The tour turned out to be exactly as described in their advertisement.
The land arrangements were excellent and the guides were very good too.
This is one of the best tours we have booked on and recommend it to anyone wanting to go.
Well done SNA!

FANTASTIC..

published

We have just got back from a great China 12 day tour and added a 4 day Shanghai trip to it.
If you don't like walking don't go !! We enjoyed all the walking but some ( unfit) didn't ..... 5 star hotels great local food and excellent guide tours . Any phone calls I made prior to trip was followed up, Visa and tickets were sent 10 days before trip and I was worried but they assured me there would be no problems and there wasn't .... We can recommend SNA.

  • Verified customer

try another tour company

published
2 comments
karenk
karenk

they now refuse to pay for the new flight. Hopefully my travel insurance is still valid as it has been over 30 days.

karenk
karenk

my travel insurance also refused to pay...says it was due to poor communication from SNA...so I am out $265 and the cost of the initial flight from Vancouver to Seattle.

Becky Lee

Becky LeeAlameda, California

  • Verified customer

Wonderful trip and excellent tour guide

published

SNA Tour is a wonderful company. We had an 18 - day tour of Chongqing, Chengdu, Beijing and Yangtze River in March 2018.
We traveled Chengdu on 3/18-3/24/2018. Chengdu was one of the remarkable trip. Our tour guide was Kiki Chen. She did a fantastic job. She was knowledgeable, and informative. During the tour, she introduced us culture, history, poetry in each applicable place. She sang songs. We were never bored. We had fabulous time. We are appreciative of her kind hospitality and patience. Her performance as tour guide is highly recommendable.

Annie

Anniedarwin

  • 5 reviews
  • 3 likes

Essential India

published
  • Verified customer

What an amazing Trip with SNA tours to Beijing and Shanghai.

published
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Viking

VikingMetropolitan Adelaide, SA

  • 2 reviews

Incredible trip to India is incredible

published
1 comment
Viking
Viking
Pete

PeteSydney

Sna tour of India

published

Did the sna India tour, the visa is extremely difficult to do on line, not much help from Sna to achieve this. Ended up going into an Indian visa office costing more to get. Delhi airport run by the military who are not efficient in any way shape or form. Arrive at mid night and stand for over 2 hours to be issued visa but before have to be finger printed then thumb printed and photograped again. We all only got 2 hours sleep in the Delhi hotel then off on the tour of Delhi after breakfast. The whole tour of India is full on not much time to relax.

Windsor 1

Windsor 1Windsor NSW 2756

Hard people to deal with

published
1 comment
Windsor 1
Windsor 1

They have now refunded our payment less $750 but completely ignored our instructions as to which account to pay it into. More hassle !!!!

Windsor 1

Incredible India - 8 -Day Tour from TVSN

published
Kylie D

Kylie DCranbourne

  • 2 reviews
  • 5 likes

Luxury Yangtze River Tour - Be warned, you get what you pay for.

published

China 10 day tour

published

We booked a 10 day tour of Shanghi Beijing Hangzhou and Suzhou. From the time we met our guide at Shanghai airport, was the start of
Our amazing trip. James our guide in
Shanghai Hangzhou and Suzhou made our whole excellent he was informative and told us lots stories about the different places we went to.
This tour was wonderful we never had any problems with any of our accommodation. Our guides made it very easy to travel they do a wonderful
job which must be frustrating at times. Especially when you have someone who decides to wander off. Keep up the great work you made your country proud

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China- fabulous time, lots of walking so be fit.

published
HappyCustomer

HappyCustomerMelbourne

Trip to China - great, but not for everyone on the tour

published
bashi

bashiSouth East Queensland, QLD

  • Verified customer

SNA travel Group Visa problems

published

We have a big problems with group visa arrangements by SNA. The group visa is issued combining two or more people in to one visa paper. If one person can't go, anyone in this visa paper can't go too. Do not recommend any time to use this group visa arrangement. Due to this group visa arrangement my son couldn't join the travel we did to China recently.

Ben C

Ben CBrisbane

  • Verified customer

Beware Do Not Book With SNA

published

My partner booked a trip to India nothing but terrible service from SNA tours they got our dates wrong have charged us to change them even though it was their error! They even tried over charging us for date change. They are just terrible I'm really worried about how bad our trip will be now sure there are better company's around.

Not happy Jan!

Not happy Jan!Brisbane

  • 2 reviews
  • 2 likes

SERIOUSLY BAD SERVICE

published
Page 4 of 7
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Questions & Answers

Anton Grabovic

Anton Grabovicasked

My name is Anton Grabovic and my booking reference number is 00062063 .
We were booked for a 11 day Inspiring China on the 20.03.2020 this was cancelled and postpone to the 20th June 2020 and then again postponed to the 11 of September 2020.
According to the government’s department this date will not be available for travel. My wife and I are pensions and financially we can afford to keep changing dates.
Can you please let us know what our options are?
We have been trying to get in touch with you for weeks.
Waiting to hear from you
Anton

2 answers
joan
joan

Hi Anton, have you tried sending them an email to this email address :- reservations@snatours.com
Did you get an automated reply saying their offices are closed until 31st May,2020? Also you could try sending them a message on their Facebook page, you may get a reply, here is the link :- https://www.facebook.com/snaasiagroup, where it says "send message" click on it and then type your message. Did you deal with SNA Tours directly? I purchased an offer through Luxury Escapes so had to deal with them separately. Just try these two actions and see if you receive a reply. All the best.

joan
joan

Also depending on any response you receive, write another review on this site and also write a review on Trust Pilot and on SNA's facebook page, that often gets a response.
There is a petition that I have signed :- https://www.change.org/p/luxury-escapes-tell-luxury-escapes-to-offer-refunds-amidst-covid-19-pandemic
It has gained a lot of response from various people with complaints etc. See what you think.

joan

joanasked

To michael griffin and tony of sydney

How do you know your new bookings for 2021 are secure with sna tours? I was contacted by sna tours too with new dates in 2021 but now their affiliate company travel Asia has gone into liquidation so I wouldn’t hold my breath with your new dates!

1 answer
joan
joan

To Diana S and Gra of Sydney : Please consider signing the petition that many disgruntled Luxury Escapes customers have signed, it is all about trying to get refunds for various travel/accommodation etc. Alson consider the Slater & Gordon class action expression of interest to hold the travel agencies accountable. Here is the link if you are interested :
https://www.change.org/p/luxury-escapes-tell-luxury-escapes-to-offer-refunds-amidst-covid-19-pandemic
Thanks

Lyn O.

Lyn O.asked

Does anyone have any info on coming tour to Vietnam ...

1 answer
Tony
Tony

Hi Lyn,
SNA tour has just agreed to change my date of travel to next year.
You need to give them a call regarding Vietnam.
Regards

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