Reviewer Photos & Videos
- Verified customer
China 12 day Beijing, Luoyang, Zhengzhou & Yangtze River Cruise
I booked this tour thru TVSN deal and it was amazing. The tour guides are very friendly, speak very good English and the hotels were 1st class. There is a lot of walking so if you are over weight or not very fit maybe look at another type of tour. The lunches and dinners are very ordinary and repetitive. SNA really need to reacess their restaurant choices. I would have rather had a discount for the food component and found my own meals as the meals in the street restaurants where much better. Make sure you book the extra tours, drink package an...d dinning room upgrades for the cruise prior to departing for your trip as they book out early. Also allow extra funds for additional tours, head set hire, photographs and buggy hire. Last bit of advice read all the documentation that SNA provide as its all there but many people on our tour just didn't read it and where complaining about the extra costs. Over all excellent value for money and China will just blow your mind.
SNA Best of VIetnam Tour
Just returned from Best of Vietnam SNA Tour and I can honestly say the whole family loved it. The accommodation was outstanding and all the staff at the hotels were obliging and helpful. Our three tour guides were all informative,knowledgeable and amusing with plenty of tips on where to go to eat and shop. Must say everything
ran like clockwork with a good balance of things to see and some free time to relax. Highlights of the trip for me were a seaplane trip over Halong Bay (optional) ,the Mekong Delta trip and beautiful Hoi An. Thoroughly recommend this tour.
We found this tour on the Scoopon website and what a find it turned out to be!
The tour turned out to be exactly as described in their advertisement.
The land arrangements were excellent and the guides were very good too.
This is one of the best tours we have booked on and recommend it to anyone wanting to go.
Well done SNA!
We have just got back from a great China 12 day tour and added a 4 day Shanghai trip to it.
If you don't like walking don't go !! We enjoyed all the walking but some ( unfit) didn't ..... 5 star hotels great local food and excellent guide tours . Any phone calls I made prior to trip was followed up, Visa and tickets were sent 10 days before trip and I was worried but they assured me there would be no problems and there wasn't .... We can recommend SNA.
- Verified customer
try another tour company
Just returned from the Best of Vietnam tour. Terrible customer service: they asked if I oked the flights. I said no. I got those flights. Thought I was shorted a day. After a month of trying I gave up....went to a supervisor even. They did not answer any other questions until I told them I had not received any tour information and my address was changing. The information arrived 2 days after I left. (2) I asked the seat to be changed. no change (3) I was called my first day in Hanoi and was told my flights would be changed to a dire...ct flight to Seattle. They would email the agenda. After 4 days I asked the guide. He checked and said I was going to Vancouver. I asked the next guide as his English was horrid. I was told I was going to Vancouver and he checked with the Australia office. I did receive an email from them with the flight information. Why the call? When I arrived in Vancouver I found my flight to Seattle had been canceled. (4) We could not understand the first guide. (5) SNA said all tips were prepaid. not so (6) the hotels were very good, the shuttle air conditioned and the food good (7) the guide in Saigon definitely did not like Americans (8) we had the worse routes on China Southern...complete with a transit hotel which was definitely not 4/5 stars, which is what I was promised (7) we had too much leisure time and TOO MUCH TIME FOR SHOPPING IN THEIR SPONSORED BUSINESSES (8) this is my second and last tour with SNA...very, very disappointed
- Verified customer
Wonderful trip and excellent tour guide
SNA Tour is a wonderful company. We had an 18 - day tour of Chongqing, Chengdu, Beijing and Yangtze River in March 2018.
We traveled Chengdu on 3/18-3/24/2018. Chengdu was one of the remarkable trip. Our tour guide was Kiki Chen. She did a fantastic job. She was knowledgeable, and informative. During the tour, she introduced us culture, history, poetry in each applicable place. She sang songs. We were never bored. We had fabulous time. We are appreciative of her kind hospitality and patience. Her performance as tour guide is highly recommendable.
In late June 2017 - early July 2017 my sister and I went on a whirlwind tour of India through SNA Tours. It was FABULOUS!!
We booked it all on line and the experience was so simple and easy. The staff were always ready to assist with any queries and even the visa application went smoothly with their help.
We flew into Dehli airport and were met by a SNA representative and taken to our four**** accommodation. We met the rest of the tour participants ( from all over Australia) the following day and our tour guide Mr Arvind Sharma. The most ...
- Verified customer
What an amazing Trip with SNA tours to Beijing and Shanghai.
We booked online through scoopon. We were very sceptical at first, given the cheap price for 9 days. A number of meals included, flights, accommodation and activities. Our scepticism was very easily put to rest once we arrived and were met with our transfer Kitty, in Beijing. She was very professional and knowledgeable. Our first hotel, the Park Plaza was beautiful. Breakfast ranged from Western to Chinese. We met our Beijing tour guide, Alston and he made our time in Beijing a breeze. He was also very professional, knowledgeable and had a grea...t sense of humour. We also had the pleasure of having Lilly, our personal videographer and photographer as well as Mr Harmony, our driver. They always made sure we were together and safe. They gave us enough time (in the short amount of time we had) at each monument. The travel from Beijing to Shanghai was made exceptionally easy with the help of SNA guides Vicky and Lilly. We met our driver Master Leo and our guide Simon. Simon shared a great amount of knowledge in a professional manner. His sense of humour was great! The hotels in both Beijing and Shanghai were exceptional. The only downfall of the hotels was the location, although given the price of this trip it is to be expected. It was not an issue as there were many optional tours available, which were not to be missed. If we did not want to do an optional Tour, Alston and Simon were very helpful in ordering us cabs and making sure we had the correct address there and back. This trip exceeded our expectations. Thank you Panda Holidays and SNA tours.
Incredible trip to India is incredible
SNA to India. Hotels, guide (Raj) driver (Balu), helper (Hasan) and tour 5 stars and had a wonderful time. However communication and efficiency of SNA was almost non existent adding to stress before getting to India. Say get back with booking info within 2-3 days. It was over 30 days and refund period. Only weeks before do you get plane bookings, Hotel bookings just before you go. MAIN PROBLEM - say small groups up to 15. We had 70 people on our date and divided in to two groups travelling together. I asked repeatedly how many on our tour an...d they would say they cant say under privacy law. I feel that they deliberately misled us all in case we cancelled. No one was happy about the numbers. Too many and too much time wasted getting everyone on/off buses, booked in to hotels, served etc. and for tour guides to control even tho they did a wonderful job. Go, you will love India but be aware of problems with agent. No detailed itinerary at all (just generic on their site) and forget about things like luggage tags.
Sna tour of India
Did the sna India tour, the visa is extremely difficult to do on line, not much help from Sna to achieve this. Ended up going into an Indian visa office costing more to get. Delhi airport run by the military who are not efficient in any way shape or form. Arrive at mid night and stand for over 2 hours to be issued visa but before have to be finger printed then thumb printed and photograped again. We all only got 2 hours sleep in the Delhi hotel then off on the tour of Delhi after breakfast. The whole tour of India is full on not much time to relax.
Hard people to deal with
We booked on line for a wonders of China trip in October and paid up front. BIG MISTAKE!!! At the time their Conditions document mentioned $100 charge each if we cancelled. We cancelled two weeks ago due to the unstable North Korea problem and they now want to charge us $350 each to cancel. Also they shuffled us between Innovations and SNA promising a refund within 3 days. That was 13 days ago. We will not get anything back from our travel insurance!!! Give SNA a big miss as they will not answer emails (except with standard messages warning us ...that further attempts to contact them will move us further down the list). October 1st 2017 Update: Another Hassle They have now refunded our payment less $750 but completely ignored our instructions as to which account to pay it into. More hassle !!!! I suggest you look elsewhere for service. Windsor 1
Incredible India - 8 -Day Tour from TVSN
13th September 2017 We booked over the phone and everyone was very helpful as we are older people. Our trip went without a hitch. The weather was perfect. The hotels clean and helpful.The tour guide a lovely person with extensive knowledge or his country and very considerate to all the passengers aboard his bus. The bus drive handled his bus like a second skin down the most traffic congested roads, missing everything from people, cows, motor bikes, carts pulled by camels, horses and the wandering pigs. The Helper on this bus made sure th...at we had water and wipes when back from seeing the sights. I knew this holiday was going to be good but it exceeded ALL expectations and I'm singing it's praises to everyone that I know. We will be on the look out for other trips with you, that's for sure. From 2 very satisfied costumers.
Luxury Yangtze River Tour - Be warned, you get what you pay for.
Tours: 4 stars
Overall Trip: 4 stars
SNA Tours Service: 2 stars
I booked the Luxury Yangtze River Cruise online for $999.00 but ended up paying almost $1500.00 with the upgrades and Visa. They don't tell you the Drinks package also covers coffee and soft drinks and if you don't get it you will be billed for these on board. There are also other tours, which are not included and are offered to you on board, so take extra money with you.
I enjoyed the tours and the experience on the ship. The Tour Guides were fantastic and were extremely a...ccommodating but unfortunately my first ever holiday was marred by the total lack of organisation and communication by SNA Tours. I'm sorry I booked through SNA. Like most other reviews, they were great to communicate with until I paid, then nothing except responses to emails stating that "Unnecessary follow up calls only create more interruptions to processing reservations and dealing with exceptional requests and special situations."
China 10 day tour
We booked a 10 day tour of Shanghi Beijing Hangzhou and Suzhou. From the time we met our guide at Shanghai airport, was the start of
Our amazing trip. James our guide in
Shanghai Hangzhou and Suzhou made our whole excellent he was informative and told us lots stories about the different places we went to.
This tour was wonderful we never had any problems with any of our accommodation. Our guides made it very easy to travel they do a wonderful
job which must be frustrating at times. Especially when you have someone who decides to wander off. Keep up the great work you made your country proud
China- fabulous time, lots of walking so be fit.
Just returned from the China tour and we had a fabulous time. It was full on but is gave you a taste of what is in China and what you could do if you wanted to go back. Shanghai did nothing for me. All high rized buildings. Our interest was the culture and the villages where 'real' people live.The tour guides were different, but did their jobs well.. Learning to understand the Chinese Culture was very interesting. The amazing part about China is the history. Our country is only 200years old and China has a bridge that is many years older, ju...st to put things into perspective. History is was interested us and left us in ore wanting to go back. When you are on a tour you can't get on with everyone, but you soon know who you can and enjoy the experience. SNA organized our visas and we had no issues We had flight destination changes and there was no extra charge.. We flew Cathay Pacific. Recommend them highly for flying anywhere. The key is communication and not expectation with SNA and tour guides. Chinese are very sales focused, that is their culture. Some of the tours were sales orientated. It is personal choice if you choose to buy, you listen and we walked away. We had a plan of what we wanted and only bought what we needed. ( A few little cheap things extra lol.) At markets depending on what you are looking for. jewellery especially Jade is not of the highest quality. Jade factory gives you an insight into the different grades of Jade. 50%-75% is where I started and was successful on all occasions. I would recommend this tour to others, but I would avoid July August and that is the summer break and very busy.. Also Typhoon season in August. We were lucky missed it by 2 days. . A holiday is what you make it , we had a ball, and made some fabulous friends.
Trip to China - great, but not for everyone on the tour
We recently traveled to China and had few problems. The big issue for us were the constant complaints from the other travelers - about the food, travel destination, guides, language barrier, heat, humidity, hotels, hectic nature of the tour....it went on and on. If you don't like Asian food, culture and don't speak Chinese, then perhaps China is not for you. Also, it is a busy trip so if you want to relax by the pool, then go to Bali. There was one traveler who was very loud and aggressive who kept yelling at people (including people in th...e group) which was very uncomfortable. I would suggest that you organise your own visas - it is quicker, cheaper and easier. Some of the issues WE DID have were that some of the sights were extras,but in total, it only cost us about $AUS300 to see some amasing things. The one complaint we do have is that several of the destinations were clearly to make sales - such as the silk factory, jade factory, tea plantation and alternative medicine institution (but great foot massage). The sales pitch became unbearable after awhile and turned us off buying anything. Despite this, we had a great time. When shopping don't buy jewelry or pearls (the guides advise this) and you pretty much get items for what you ask for - if you start to walk away and they will agree to the sale. Don't ever let them dictate the price and agree on about 70% less than they offer. OK to buy iphones, glasses, clothes and shoes. The wall was the highlight for us and well worth it. Remember, this is a very cheap holiday and you cannot expect 5 star service. Organise your own if you want luxury.
- Verified customer
SNA travel Group Visa problems
We have a big problems with group visa arrangements by SNA. The group visa is issued combining two or more people in to one visa paper. If one person can't go, anyone in this visa paper can't go too. Do not recommend any time to use this group visa arrangement. Due to this group visa arrangement my son couldn't join the travel we did to China recently.
- Verified customer
Beware Do Not Book With SNA
My partner booked a trip to India nothing but terrible service from SNA tours they got our dates wrong have charged us to change them even though it was their error! They even tried over charging us for date change. They are just terrible I'm really worried about how bad our trip will be now sure there are better company's around.
SERIOUSLY BAD SERVICE
Booked China 10 day cruise/holiday. SNA Tours in constant contact, almost annoyingly.................until they got their money! Then silence!
Called weekly for the next 2 months. Complained to My Discoveries where I purchased the holiday from, they intervened, instructing SNA Tours to book my flights and provide me with confirmations.
SNA Tours then sent me FAKE flight confirmations with the flight landing 8 hrs after the cruise left.
My Discoveries got me a full refund, SNA Tours still owes me for my visas though.
I can see some peop...le were happy with the actual holiday, I didn't get that far, couldn't get pass the seriously bad customer service from the Sydney office. I gauged the quality of their service as an indication of what I would experience on my holiday with them..........................took my money and ran!
Questions & Answers
My name is Anton Grabovic and my booking reference number is 00062063 .
We were booked for a 11 day Inspiring China on the 20.03.2020 this was cancelled and postpone to the 20th June 2020 and then again postponed to the 11 of September 2020.
According to the government’s department this date will not be available for travel. My wife and I are pensions and financially we can afford to keep changing dates.
Can you please let us know what our options are?
We have been trying to get in touch with you for weeks.
Waiting to hear from you
Hi Anton, have you tried sending them an email to this email address :- firstname.lastname@example.org
Did you get an automated reply saying their offices are closed until 31st May,2020? Also you could try sending them a message on their Facebook page, you may get a reply, here is the link :- https://www.facebook.com/snaasiagroup, where it says "send message" click on it and then type your message. Did you deal with SNA Tours directly? I purchased an offer through Luxury Escapes so had to deal with them separately. Just try these two actions and see if you receive a reply. All the best.
Also depending on any response you receive, write another review on this site and also write a review on Trust Pilot and on SNA's facebook page, that often gets a response.
There is a petition that I have signed :- https://www.change.org/p/luxury-escapes-tell-luxury-escapes-to-offer-refunds-amidst-covid-19-pandemic
It has gained a lot of response from various people with complaints etc. See what you think.
To michael griffin and tony of sydney
How do you know your new bookings for 2021 are secure with sna tours? I was contacted by sna tours too with new dates in 2021 but now their affiliate company travel Asia has gone into liquidation so I wouldn’t hold my breath with your new dates!
To Diana S and Gra of Sydney : Please consider signing the petition that many disgruntled Luxury Escapes customers have signed, it is all about trying to get refunds for various travel/accommodation etc. Alson consider the Slater & Gordon class action expression of interest to hold the travel agencies accountable. Here is the link if you are interested :
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