All of the May bookings were force to arrange our own visas because the Shanghai Gov of China rejected all the Applications, never got the refund money for those visas, then the Flights were to another Airport Chonching no one was waiting for us, and plenty of Australians doing the same tour were complete lost, we needed to go to the Domestic Airport.
Chian Tour in May 2017
We paid way back in December 2016. Great to communicate till we paid then worst service ever. We paid them to do the Visa. Last minute they advised they are unable to do so and that they will refund the money. Still no refund almost 1 and half months on. Will never use them.
Better than we expected
7 day Beijing read reviews and was quite anxious as to what to expect.
We had Kitty as our tour guide, she made the experience quite pleasant and lucky enough we had group of 12.
No major nasty surprises. Communication is poor up until a week before departure but all straight forward on arrival in Beijing.
For the price I'm not complaining and Beijing was worth seeing. I would recommend SNA but tell people to do there research and then you won't be dissatisfied with the service you get. Because the situation for some is not of all.
China was amazing but beware of what you purchase at those "special factories", especially health pr
China SNA booked online.
All hotels pleasant and comfortable - but kilometres from tourist destinations. Lots of waiting around. Staff language problems. Lunches provided by tour terrible, especially in Beijing. Public toilets difficult to access and not desirable by our standards. Negotiate before you purchase anything anywhere at least by a 1/3. Otherwise don't buy. Markets better value than tourist venues. Shanghai Museum wonderful. Staff in their shop, not so. All places of antiquity an experience worth the discomfort. Definitely Worth going again.
[name removed] guide in Shanghai the best - proud of China's history, polite and caring of his group.
May cool too.
SNA TOUR - CHINA 2017
I booked an SNA Tour 10 night trip to China visiting Beijing and Shanghai through Scoopon online. Overall, It was an awesome trip. An SNA rep was waiting to greet us as soon as we arrived in Beijing airport. Everything was organised and professional throughout. The tour guides were extremely informative and polite. All the hotels that we were booked in to stay were five star accommodation. We were taken to visit every site that should be visited in China. SNA tours was always contactable and very accommodating. Would highly recommend SNA tours.
TRAVELLERS BE AWARE.......
I had ti cancel my trip to Shaghai and Beijing as they are completely hopeless,I had booked this trip nearly a year ago so they had advantage of my full payment.I had no clue of any airline or hotel information.They advertised Sichuan Airlines 4 and 5 star hotels and the I find out I am going China Airlines 1star airline.
The itinerary was sent 3 times wrongly all leaving from Sydney not Melbourne and dates wrong.
Three weeks before due date I didn't have any tickets no visa and it goes on and on. It was apparently not going direct and I couldn't book an isle seat.
WHAT SORT OF COMPANY IS THIS !!!!!
Also the I had to pay a Cancellation fee for all Their MESS UP.
Wonderful and great experience. 8/10
My husband and I experienced a 10 day trip to China from 11/5/17 to 21/5/17. We booked on line. This was a little daunting but SNA kept us up to date in progress steps. The Sichaun air lines were just wonderful. The airline hostesses did everything and extremely friendly and polite to make our trip comfortable. They made sure the toilets were continually checked for cleanliness.For the first 7days of our trip our tour guide Mai was just exceptional throughout and really looked after us and our wellfare. Shows and tours and optional tours were ...amazing. The hotels were also first class, cannot complain about our rooms or service. Our second tour guide Sally was a darling and did everything to make everyone happy. You can't please everyone and there is always one in a group with a gripe. Can't speak highly enough of how well we were were looked after. Thank you SNA tours for a remarkable experience. Would recommend another SNA tour.
A great trip
I booked for two through T V S N with S N A tours for Vietnam in May for 10 days. Having some fairly negative reviews, I was fairly anxious. No Need! Flying Southern China Air was a very positive experience from Melb. ::Goungzou(??), lots of leg room good food etc. our guide In Hanoi was excellent as were the guides in Hoi Anh & Ho Chi Minh I enjoyed every minute of the trip and would recommend the company to all the accommodation was very very good, all hotel staff were helpful. Loved it. My travel companion required extra attention all the way and it was provided without hesitation. Well done all concerned All bookings were made online, no problems at all.
My friend booked a vietnam tour with sna in April. Two days before her trip we were frantically contacting the sydney office as she hadn't received her visa! Apparently it had been over looked by sna even though she had paid them to organise it for her months in advance.it finally came through to her via email at literally the day before she was to leave. What an awfull experience that was took the shine off of preparing for a holiday. Whoever is running the office should be given notice!! Never anyone to answer the phone & when they finally get back to you just make excuses. Never delt with a company like this before. TVSN should not be dealing with them. Cheap & nasty.
Great Time- Value for money - AVOID ALSTON in Beijing
Booked a 8 night 9 day Beijing -Shanghai tour 14 April 2017. SNA office helpful , not easy to speak with office staff, often had to wait for call back. The tour itself was ok, not very happy with Beijing, our Guide Alstonn was very rude, pushy in regards to wanting you to buy things and book the optional tours, money orientated and ripping off us Australians was his number one goal. Total surprise that he did not give any information -facts-stats on the Great Wall.Tour places in Beijing were only half seen like forbidden city we saw the court y...ards but not inside any gardens or buildings, same with temple of heaven. The great wall of china was great. Really disappointed with the pressure to purchase Chinese herbal medicine after visiting the Tradition Chinese Medicine Academy. Should be removed from the itinerary .. Shanghai part of the tour was great, much nicer guide "JAMES" was so professional and bent over backwards to help. much more relaxed atmosphere, beautiful hotel, and left china happy. over all great value for money, great experience, Alston and the Academy was the only bad thing about the whole tour. Accomadition and food throughout the trip were good. Could not eat the food on Sichuarn Airlines and also had to fly Syd-Chonquing-Shanghi too long and same on way back. Should be direct flights. They lost our luggage 2 out of 4 bags and it took a week to return them.
Great time but avoid MAX if you can
Booked a 8 night 9 day Beijing shanghai tour April 2017. SNA office helpful but also needed to be corrected often and things needed to be chased up, not easy to speak with office staff, often had to wait for call back. The tour itself was ok, not very happy with Beijing, our Guide Max or sometimes he calls himself ocean was very rude, pushy in regards to wanting you to buy things and book the optional tours, money orientated and ripping off us Australians was his number one goal, if you wanted to ask him a question he would walk away and ignore...you mid question, and if you questioned anything he would shout at you and swear and call you names in Chinese thinking that you didn't understand what he was saying. Tour places in Beijing were only half seen like forbidden city we saw the court yards but not inside any gardens or buildings, same with temple of heaven. The great wall of china was great. On leaving Beijing I and many others in my tour group had decided that we would never travel with SNA again and were swapping names of other tour companies, all thanks to max and his attitude. Shanghai part of the tour was great, much nicer guide "Simon" much more relaxed atmosphere, beautiful hotel, and left china happy. over all great value for money, great experience, Max was the only bad thing about the whole tour.
Japan 7 nights
We recently returned to Sydney Australia from a 7 night trip to Japan. We booked this trip on line through Kogan Travel. Flights were included in the deal, however after having paid in full we only receive our air tickets 2 months later. We then noticed that we were routed to Japan on Air China via Beijing. This meant that the flight time including a layover in Beijing of 4 hours totalled 19 hours as opposed to a direct flight to Japan of 9 hours and 30 minutes. Our return flight was the same but via Shanghai. We are very disappointed that w...e were not informed of the routing at the time of purchase, nor were we given the option of cancelling or changing the flight after they were issued. We spent 2 days either side of this trip travelling which was very uncomfortable long and exhausting. Furthermore in Shanghai we had to clear our luggage stand in long queues to get an entry visa and to recheck our luggage again for the next leg. This was very frustrating to say the least. With regard to the tour itself it was pleasant and informative . Our guide Cindy was wonderful and very knowledgeable and a pleasure to be with. We were taken in Yokohama to a ramen noodle museum which was an absolute waste of time and energy. If that is the highlight in Yokohama then best change the itinerary to spend better time elsewhere. The hotel stays were very good and the bus trips were excellent but very long between cities approx 3 hours at a time with breaks at Service Stations. We were given a choice of an optional day tour in Kyoto at a cost of 8000 Yen per person. The alternative to the full day in Kyoto was a free day which is wrong as there is nothing else to do other than to see the sights that we saw on the paid tour. Why would the tour company charge extra for a tour with no other options available to the group. Most dissatisfied with that option. In conclusion had we known that we were travelling via China to Japan we would definitely not have joined this tour. SNA travel needs to be more transparent in their advertising.
Both China and Vietnam have been great
We did China 14 days in 2015 and have just comeback April 2017 from Vietnam both through SNA and TVSN
We think SNA deliver what they promise accomodation food and experience are all good
The guides make the trip to an extent and all of ours have been excellent with Jay Jay in Ho Chi Minh city just the best
But you have to be realistic flexible and willing to get along as well and your fellow travellers help make the experience
Cant wait to go again
- Verified customer
Well organized tour but some accommodation needs improving.
We booked a tour in Japan in April 2017. Our guide was very knowledgeable on the history in Japan and our bus driver was a good driver. More time could have been allocated in some of the attractions. The main problem I experienced was that all but two of the accommodation hotels were very stuffy and smelt thick with cigarettes. The air conditioners were not working. We were told that they do not get turned on until summer. When Windows can not be opened this causes a problem. My sinuses suffered badly as a result. The flights were included and ...they were no doubt the cheapest flights as we had to fly from Brisbane to Sydney to Beijing and then on to Narita, with a four hour stop in Beijing. The return trip left from Osaka to Shanghai to Sydney to Brisbane. All this travel made for an Extra long journey. We were not aware of this long journey until a few weeks before our trip.
Awesome Tour - Shanghai, Hangzhou, Suzhou, Beijing & Yangtze River Cruise
We booked this Tour on line and found it to be a great value for money tour. We had SNA organise our flights and Visa, and all aspects were well taken care of and email communication was an easy process.
Our tour included a Yangtze Cruise for 3 nights. The cabins were lovely and 3 meals, of a high standard, were supplied per day. Optional Tours were offered at a reasonable price and well worth taking. Our accommodation in other areas were 5 star hotels all providing buffet breakfasts. Our guides were friendly, well organised and extremely help...
Awesome Tour - Shanghai, Hangzhou, Suzhou, Beijing & Xian
From the time that we arrived till the time we departed, there was someone always there to guide us.
The guides were very knowledgeable & with experience. Special thank you to May Su, James Wu & Coco from Xian.
May has been exceptional, nothing is too difficult. Very professional.
Overall tour content very good. Food is ok but not the best. Great Value though.
10 day Vietnam tour.
Loved it!! Especially Hoi An which was just beautiful. The tour is busy & includes a lot. Great value for money. The accomodation fantastic. All guides were very informative & helpful. One particular guide was an absolute stand out. His name was Jay Jay & he showed us all around Saigon. If your lucky enough to get him as a guide in your travels you will know what I mean. The flight home was the only down size. Departing at 2.30am was a real downer. I would definitely tour with SNA again.
Go with someone else.
Just returned from Vietnam tour 10 days. 8 days really 2 travelling. Sold as small group tour by TVSN but 3 bus loads totalling 109 tourist! Flights Back to Aus via China at 2am. Very rushed not much down time won't recommend or repeat with SNA. You pay for what you get!!
I would recommend
Booked a tour Sydney to Beijing - Shanghai June 2016, I booked online in advance. The booking and registration process online was professional as was the communication via email was pretty much immediate, as was the phone calls. The staff in Sydney were very helpful, patient and friendly and not pushy either. I was emailed visa information and forms which allowed me plenty of time to plan, the info was clear and easy to understand. There were no hidden cost.
The tour was excellent as were our guide Andy in Beijing and the hotel excellent al...
Questions & Answers
Can anyone who has booked with SNA tell me when they were given the flights and hotel info. Ta Mary
We received our itinerary about week before we left, and flights about 3 weeks before we left, we just returned from China
We exchanged our Aust dollars at our bank to YUAN, less chance getting fake notes, do Google search on YouTube see how to tell if fake, the holiday is fast pace, we are fit but did get to us, runners are needed , swimming caps a must for pools, toilets are mostly squatting, look for potty toilet on doors at larger places, take hand sanitiser, paper, we did cable car extra tour. Panda zoo and some temples
Can I use my credit card on the Yangtze River Cruise. Have prepaid our extra optional tours but if needed for drinks and any shopping on ship. Are going on the Gold 6 in mid October. Any extra information would be appreciated. Thank you
We have a tour booked for China in October and am wondering what vaccinations would be required
I'd firstly ask a qualified Doctor (not Product Review) which vaccinations are required for China... We received 1 combined dose of Typhoid and Hepatitis A ($149.00 each) plus Flu injections. Our Tetanus vaccine was up to date and not required.
It's also important to be vaccinated 4-6 weeks prior to travel, to give the vaccine time to work in your system, too be protected.
Happy healthy holiday to you :)
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