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Snooze NSW
4.2 from 477 reviews

Reviews

(352)
(33)
(8)
(14)
(70)
  • Product Quality
    4.6 (119)
  • Return Claim MadeYes (6) · No (129)
  • Warranty Claim MadeYes (5) · No (128)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    4.5 (134)

Reviewer Photos & Videos

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Marie

MarieSydney, NSW

Exceptional Service and Product

published

We have bought one ensemble, bedhead and two mattresses at Homebush on different occasions and found Tan to be very friendly, professional and helpful at both times. His service and knowledge of the products were exceptional. Because of Tans's excellent customer service and the quality of product that was best recommended to suit our needs and price I will always recommend and return to Snooze at Homebush in the future. Cheers Marie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHomebuswh
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1 comment
Snooze
SnoozeSnooze

Martin

MartinSydney, NSW

One of the best shopping experiences

published

I just happened to visit this store by chance because it was near me at the time. I was interested in new mattresses anyway. The assistant Yasha and the owner Vandna were so friendly, helpful and professional in their service I ended up happily spending a lot more than I thought I would. Highly recommend this store for excellent bedding product and service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale NSW
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1 comment
Snooze
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RJW

RJWSydney, NSW

  • 2 reviews

Store Manager - "You would be better off trying to sell it on Gumtree!"

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSnooze Moore Park
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2 comments
Snooze
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RJW
RJW
Robyn Bradley

Robyn BradleySydney, NSW

Love love love my bedroom suite

published

Id like to thank the beautiful, most amazing caring staff at Snooze, specially Maria. We spent days looking for furniture and specially a bedroom suite after it was all destroyed after my sons murder in my house. What you did for me was above and beyond. This was the first time in weeks I actually smiled, yes cried too but happy tears. . I love love love my bedroom suite so much. Havent seen anything close to it that Id even look sideways at. Thank you Snooze but more so Maria.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze

Wonderful Customer service

published

Adleen from the Castle hill store is amazing. Wonderful customer service. She looked after my parents well and knew exactly what kind of they matresses/beds they need. Thank you to her.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle hill NSW
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1 comment
Snooze
SnoozeSnooze

excellent serice

published

I want thank salesperson Christylee as we arrived at 10 to 5 on sunday afternoon as my nintyfour year old mothers bed had collapsed she sold us a base and rang the manager who said he would personally deliver he next morning to her which he did and installed it for her excellent service and we are very gratefull

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationbenetts green
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1 comment
Snooze
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Jon H.

Jon H.Sydney, NSW

Excellent service

published

I'd just started looking for a new bed after 25 years since I last bought one for myself and ran into Barry at Alexandria. He took the time to find out what I wanted (before even I knew) and now I am the owner of a sublime new Tempur mattress and adjustable base. He handled replacing the base (the original model wouldn't fit up the stairs) with professionalism and aplomb within 48 hours. I cannot recommend him and the rest of the Snooze team too highly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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1 comment
Snooze
SnoozeSnooze

Jenni

Jenni

  • 3 reviews

Jack & delivery guys top marks.

published

Whilst I found the info given to me by the store a little confusing, I have to give the highest accolades to Jack at the Warehouse, absolutely brilliant, delivery guys helpful above & beyond!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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1 comment
Snooze
SnoozeSnooze
Annette C

Annette CSydney Surrounds, NSW

Excellent Customer Service, Comfortable Mattress

published

I recently visited the Penrith Snooze store and was approached by sales representative Kathleen asking if I needed some help. Kathleen was absolutely wonderful and ever so patient! She guided me as I went back and forth trying out different mattresses. I selected a mattress with fingers crossed that my husband would like it.

Fast forward 3 weeks, we picked up our mattress. My husband and I are extremely happy, the mattress is wonderful! So thank you Kathleen for guiding me into making the perfect selection, I cannot recommend you and your store highly enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith NSW 2750
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1 comment
Snooze
SnoozeSnooze
Dan W.

Dan W.Sydney, NSW

Poor customer service, did not return our complaints. Poor delivery contractors.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Snooze
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Dan W.
Dan W.

Hey Snooze. My partner and i have already submitted a complaint to the Alexandria store AND your inbox. This was approx 3 weeks ago. My partner has not received an update on this matter.
Regards,
Dan


Alster F.

Alster F.Sydney, NSW

Excellent Customer Service

published

I wanted to say THANK YOU to James from the Campbelltown store for the wonderful service he offered. He delivered my mattress & cupboard personally to my home, on the day I desperately needed the mattress for my overseas visitors who arrived on that same day, and thank you for delivering it for the agreed delivery price. The cupboard was collected from another supplier and was delivered along with the mattress to save my shipping cost. Thank you once again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCampbelltown
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1 comment
Snooze
SnoozeSnooze

Liz

LizSydney

  • 2 reviews

Excellent Experience from beginning to end!

published

Extremely satisfied overall.The sales assistant Luka was pleasant, helpful & knowledgable and provided excellent service & the delivery man Bob was also very proficient at his job. Bed fully assembled & job completed in a timely manner. I would definately highly recommend SNOOZE.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationErina
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1 comment
Snooze
SnoozeSnooze

Excellent customer service

published

I recommend the store and in particular Yasha who was very professional and was able to help my buy many items from the store, all whilst I was being distracted with my baby. She was patient, kind and knew so much about all the mattresses and bed items. Thank you Snooze. I will definitely be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze

Very helpful team

published

We did the bed test and found an ideal mattress. The team were very knowledgeable and helpful. The delivery was completed with due care and diligence in all aspects. Thank you so much to everyone involved from the store to the delivery!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationErina, NSW
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1 comment
Snooze
SnoozeSnooze

Love it, love it, love it :)

published

Awesome staff from the moment i walked in, Marta your knowledge and customer service was fantastic. Im extremely happy with my purchase Madison QS Mattress.
Marta and Fabio an extra thank you to you both for going out of your way to drop off my mattress protector, which was left behind.
fabulous! outstanding service.

Cheers guys

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze
Joe

JoeSydney, NSW

Thank you Rahul

published

Really happy with my sons bedroom set. What made this transaction so great was Rahul the sales representative. This is the third time I purchase items from him and he always makes it so easy and enjoyable. Thank you for taking good care of me as a customer and adding value to my store purchase, it is much appreciated. Definitely would go back to Snooze to purchase from Rahul again. Thanks!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
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1 comment
Snooze
SnoozeSnooze

Meagan Jordan

Meagan JordanHunter Region, NSW

Above & Beyond

published

If I could of given six stars I would of! Snooze Kotara provided the most outstanding service, they really went above & beyond. Great prices too!
Megs and Dean, New Lambton Heights.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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1 comment
Snooze
SnoozeSnooze

Elizabeth

ElizabethAlexandria

  • 5 reviews

Misleading and misrepresentation on sale

published
Customer Service
Store LocationSnooze Campbelltown
1 comment
Snooze
SnoozeSnooze

Side Sleeper

Side SleeperHunter Region, NSW

Outstanding Abby

published

Had an amazing experience in Snooze Kotara. We got exactly what we wanted thanks to our sales person Abby. She had excellent knowledge, great helpful ideas and made our shopping experience fun.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze, Kotara
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1 comment
Snooze
SnoozeSnooze

Tops boys

published

Delivery was quick and efficent james was helpful good bloke we are overall happy with the new bed should last us for years to come.All in all very happy considering the last time we bought a bed it was a big debacle

1 comment
Snooze
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Questions & Answers

Andrew K.

Andrew K.asked

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze


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