?
? !
1 photo
Snooze NSW
4.4 from 839 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Vu N.

Vu N.Sydney, NSW

Very happy customer

published

Excellent customer service from Ramu. Was only planning on looking but Ramu customer service help us find our perfect mattress. Very knowledgeable

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Kim

KimSydney, NSW

Exceptional!

published

Staff are very accomodating and patient in showing different ranges of bed frames and mattreses. Couldn’t be any happier the choice
we made!

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Elizabeth

ElizabethSydney, NSW

Superior Service

published

Went into Bankstown Snooze twice to research buying a new bed and on both occasions I was very impressed with the superior customer service provided by Fabio. He was very knowledgeable on the product options, very helpful in answering questions and easy to deal with.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Snooze NSW compares to other Furniture Shops

Know better, choose better.

Compare all

Anna sales

published

Very nice and well spoken helped us all the time and gave us a good price thank you we will come back

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Janine and Jason

Janine and JasonSydney, NSW

  • 2 reviews

Excellent

published

Excellent service from all staff. Excellent quality and price. Value money. We’ll definitely be back again and recommend to family and friends. Thank you Rahul.

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Lesley R

Lesley RSydney, NSW

Great value

published

Fabio and Louis were great - knew their products and offered great service - would visit their again if I needed a new mattress

Customer Service
Incentivised ReviewNo
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
ZAHEER N.

ZAHEER N.Sydney, NSW

Slumberland mattress

published

After 3 years mattress dip down and caused strain in my back.It will be repaired,not replaced or refund.Expecting a refund.

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Mark

MarkSydney, NSW

Excellent customer support - Maksem (Manly Vale)

published

Great service, great price, great product. A very enjoyable experience. Liked the Snooze profiler. Will recommend to friends and family

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Belinda

BelindaSydney, NSW

Unpleasant experience, took longer than estimated dates & was faulty when did arrive

published

Store service was knowledgeable in products. Unfortunately time delays and letting customer know of these the to receive faulty products have soured my experience

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Snooze NSW compares to other Furniture Shops

Know better, choose better.

Compare all
Sarah

SarahSydney, NSW

Overpriced and uncomfortable

published

I purchased the Madison mattress and after a couple of weeks of sleeping on it I rang the store to discuss the back pain I was feeling. I was told to give it a bit longer to “break in”. Thanks to this advice I now have crippling back, neck, shoulder and arm pain. It would have been nice to have some follow up service - I will never buy from snooze again - overpriced, no after service, and in crippling pain. Can’t remember the time I had a decent nights sleep. I miss my old mattress and deeply regret this purchased - feel very ripped off.

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Yennie

Yennie Sydney, NSW

Excellent customer service by Imran

published

We were served by Sales Rep Imran who was very patient and whole heartedly served us. From the time we entered the shop till delivery of goods all went smoothly. Thank you Imran!
Unfortunately the legs of both beds purchased were broken. But thankful we were able to fixed them.

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Michael

MichaelIllawarra, NSW

Would not recommend the Warrawong franchise to anyone

published
Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Jacki

Jacki Sydney, NSW

Best Mattress & GREAT service

published

We purchased the M3 mattress and adjustable base and wow!!! My husband and I like very different mattress styles and this mattress allowed us to have 2 different feels in the one mattress. The customer service was excellent and Rahul was a great help!
Highly recommended snooze!

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!

Amazing service!!

published

Rahul was very friendly and attentive and showed us around and explained the products to us while showing us the variations they come in. He went above and beyond to answers our questions. We were very satisfied with the stores presentation and options available.

Excellent store and will definitely be returning!

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!

Good looking bed with comfort plus!

published

Salesperson Violetta was very helpful with excellent product knowledge. The king single bed we bought looks great , and is super comfortable.
We would recommend Snooze! Even the delivery was great! Thanks Violetta and Bob!

Product Quality
Incentivised ReviewNo
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Snooze NSW compares to other Furniture Shops

Know better, choose better.

Compare all

Excellent customer service and high quality beds!

published

We were served by Rocky who was extremely knowledgeable and helped with all our needs. Stellar customer service, highly recommend! Looking forward to the arrival of our new bed.

Customer Service
Return Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Great Sales Advice and Service

published

Both Nicholas and Imran are fantastic salesmen. Both have gone above and beyond for our purchases. They know their products and organise everything immediately. Highly effective and professional. Have no hesitation in recommending you visit these two if you are in the market for a bed or mattress.

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Anwar

AnwarSydney, NSW

Fantastic service

published

Rahul was amazingly helpful and extremely polite. He made our experience enjoyable and we are extremely happy with our choice of bed and mattress

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Matt

MattSydney, NSW

Excellent Bed and Service

published

I would highly recommend Snooze Manly Vale.
We purchased a Madison Grand Mattress, along with hydraulic bed frame, from the store and are very happy with the quality of both.
The service on the day, and also post sale, has been excellent.
thanks to both Ravi and Nav.

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!

Exemplary service!

published

Store easily located both on google and upon arrival at homemaker centre.
Good range of products.
Imran was very welcoming, approachable and had great product knowledge.
Sales transaction and organisation of delivery was simple and efficient.
Extremely happy with product purchased.
Thank you Imran and the team at Snooze Alexandria

Product Quality
Customer Service
See all answers
1 comment
Snooze
SnoozeSnooze
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 42
See all Snooze reviews

Questions & Answers

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

See all Snooze questions

Get an answer from our members and Snooze representatives

Snooze NSW

Details

Compare all 91 Snooze
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
Compare all 91 Snooze

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.