Reviewer Photos & Videos
Very happy customer
Excellent customer service from Ramu. Was only planning on looking but Ramu customer service help us find our perfect mattress. Very knowledgeable
Staff are very accomodating and patient in showing different ranges of bed frames and mattreses. Couldn’t be any happier the choice
Went into Bankstown Snooze twice to research buying a new bed and on both occasions I was very impressed with the superior customer service provided by Fabio. He was very knowledgeable on the product options, very helpful in answering questions and easy to deal with.
Very nice and well spoken helped us all the time and gave us a good price thank you we will come back
Excellent service from all staff. Excellent quality and price. Value money. We’ll definitely be back again and recommend to family and friends. Thank you Rahul.
Fabio and Louis were great - knew their products and offered great service - would visit their again if I needed a new mattress
After 3 years mattress dip down and caused strain in my back.It will be repaired,not replaced or refund.Expecting a refund.
Excellent customer support - Maksem (Manly Vale)
Great service, great price, great product. A very enjoyable experience. Liked the Snooze profiler. Will recommend to friends and family
Unpleasant experience, took longer than estimated dates & was faulty when did arrive
Store service was knowledgeable in products. Unfortunately time delays and letting customer know of these the to receive faulty products have soured my experience
Overpriced and uncomfortable
I purchased the Madison mattress and after a couple of weeks of sleeping on it I rang the store to discuss the back pain I was feeling. I was told to give it a bit longer to “break in”. Thanks to this advice I now have crippling back, neck, shoulder and arm pain. It would have been nice to have some follow up service - I will never buy from snooze again - overpriced, no after service, and in crippling pain. Can’t remember the time I had a decent nights sleep. I miss my old mattress and deeply regret this purchased - feel very ripped off.
- NSW, Alexandria
Excellent customer service by Imran
We were served by Sales Rep Imran who was very patient and whole heartedly served us. From the time we entered the shop till delivery of goods all went smoothly. Thank you Imran!
Unfortunately the legs of both beds purchased were broken. But thankful we were able to fixed them.
Would not recommend the Warrawong franchise to anyone
Purchase a bed which included a set 2 base ,2 mattress and a bed head in very early march and was told it would be 3 to 4 weeks to come in after 5 weeks and no world from them I call and was told it would be in that Friday. Friday came and went and again no word from them. I call and again was told would be in Friday after more than 6 weeks we went to the store and was told would be in Friday and they’re guaranteed me they would call but once again they did not call on the Monday afternoon I call then and was told they were still waiting on the...bed head but was call back 2hr later and told he had found the bed head. On the day of delivery, I was told it would be around 11am at 10:51am I got a text to tell me they would be there between 2pm & 5pm this was after I called in the morning to see it everything was right. The only part of my experience with snooze that was good was the delivery people I will look elsewhere next time I am thinking about bedding. The owner of this franchise need a good wake up or go and work for someone else
Best Mattress & GREAT service
We purchased the M3 mattress and adjustable base and wow!!! My husband and I like very different mattress styles and this mattress allowed us to have 2 different feels in the one mattress. The customer service was excellent and Rahul was a great help!
Highly recommended snooze!
Rahul was very friendly and attentive and showed us around and explained the products to us while showing us the variations they come in. He went above and beyond to answers our questions. We were very satisfied with the stores presentation and options available.
Excellent store and will definitely be returning!
Good looking bed with comfort plus!
Salesperson Violetta was very helpful with excellent product knowledge. The king single bed we bought looks great , and is super comfortable.
We would recommend Snooze! Even the delivery was great! Thanks Violetta and Bob!
Excellent customer service and high quality beds!
We were served by Rocky who was extremely knowledgeable and helped with all our needs. Stellar customer service, highly recommend! Looking forward to the arrival of our new bed.
The reviewer stated that an incentive was offered for this review
Great Sales Advice and Service
Both Nicholas and Imran are fantastic salesmen. Both have gone above and beyond for our purchases. They know their products and organise everything immediately. Highly effective and professional. Have no hesitation in recommending you visit these two if you are in the market for a bed or mattress.
Rahul was amazingly helpful and extremely polite. He made our experience enjoyable and we are extremely happy with our choice of bed and mattress
Excellent Bed and Service
I would highly recommend Snooze Manly Vale.
We purchased a Madison Grand Mattress, along with hydraulic bed frame, from the store and are very happy with the quality of both.
The service on the day, and also post sale, has been excellent.
thanks to both Ravi and Nav.
Store easily located both on google and upon arrival at homemaker centre.
Good range of products.
Imran was very welcoming, approachable and had great product knowledge.
Sales transaction and organisation of delivery was simple and efficient.
Extremely happy with product purchased.
Thank you Imran and the team at Snooze Alexandria
Questions & Answers
Under what circumstances other than change of mind does a snooze permit a refund?
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email email@example.com with details and we will review them with the concerned store.
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.