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Snooze NSW
4.3 from 647 reviews · View Statistics

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Danny

DannySydney, NSW

  • 2 reviews

Fantastic service!

published

Excellent customer service, and great price. The Owner/ sales person Amit was very knowledgeable and helpful. Highly recommended this store.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCross roads
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Dissapointed

DissapointedSydney, NSW

  • 2 reviews
  • 1 like

Sarah is so amazing. Lovely, helpful, patient and very knowledgeable. An absolute delight.

published

10 out of 10 for the store, layout and staff, especially Sarah.
All my needs were met in a comfortable environment. I'm thrilled with my purchase. Thank you so much Sarah

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBankstown
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EXCEPTIONAL CUSTOMER SERVICE!!!!!

published

The Service was outstanding!!! Rahul was extremely helpful im a very happy customer! I highly recommend to ask for Rahul when you visit Snooze at Crossroads.
Rahul was extremely helpful in helping us and explaining what mattress would best suit us.
I am extremely happy with my purchase, and would definitely go back.
Snooze is a very large store and has almost every product on display.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationSnooze Crossroads
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Esra

EsraSydney, NSW

Excellent service and product knowledge

published

Would highly recommend this store and particularly Nirali for her exceptional customer service skills together with her vast knowledge with regards to bedding. Over the last 3 years I have purchased 3 beds through Nirali and have always walked out confident with each purchase. She listens and responds by making appropriate recommendations . Thank you Nirali.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAuburn
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Michael

MichaelSydney, NSW

Outstanding Service.

published

The sales assistant, Marlene at Auburn, was the most attentive and knowledgeable person we dealt with. Her focus on customer service was second to none and I would shop with her again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze
Silvia S.

Silvia S.Sydney, NSW

Great customer service and quality furniture.

published

Strongly recommend you visit this place when shopping for your bedroom furniture. The staff, especially Marlene was very helpful and wonderful to deal with and ensured that we left satisfied. Will continue to make future purchases from Snooze.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAuburn NSW
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1 comment
Snooze
SnoozeSnooze

An informative and happy shopping trip

published

We went to buy a mattress and came out with the bedding too !! The customer service person Nirali was very helpful and informative and must say skillful. Loved her enthusiasm to ensure we are satisfied with our buy. She happily went back and forth with our questions and quotations for several products. She's an asset to the team and would love to interact again with her for our future purchases.

We haven't received our product yet but looking forward to enjoy the buy !!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAuburn NSW
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1 comment
Snooze
SnoozeSnooze
Kristen

KristenSydney, NSW

  • 2 reviews

Great customer service

published

I haven't received my mattresses yet but I wanted to say how great the staff are at the Belrose store. Very helpful and patient with our decision making, and offered a discount without me even asking. Would happily buy from them again when these mattresses need replacing.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose NSW
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1 comment
Snooze
SnoozeSnooze
Anushka

AnushkaSydney Surrounds, NSW

Informative great customer service experience

published

If you would like to purchase a quality mattress at affordable prices, do yourself a quick favour and speak to Rocky. When i walked in, i was very doubtful because i know how expensive snooze can be. I met with the sales man Rocky who was really informative about the type of mattress our body requires. He was very helpful, he was able to provide me a mattress top quality at an affordable price. I walked away very satisfied with my purchase. Thank you Rocky! =D

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationSnooze Auburn
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1 comment
Snooze
SnoozeSnooze
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Great experience

published

We bought a mattress from Rocky in Snooz Auburn. Great service, lots of information and very friendly. Happy with our experience.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze

Great service

published

Great service performed by friendly staff and found it quite easy to negotiate . I was pleased with my recent purchase

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationWarrawong
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1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Rosalia S.

Rosalia S.Sydney, NSW

Great customer service, happy customers!

published

Rahul was extremely helpful in helping us select our new mattress. He was very informative and explained the technologies available with their mattress range. Very happy we shopped with snooze!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrossroads
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1 comment
Snooze
SnoozeSnooze

Exceptional customer service

published

We received amazing customer service from the team at Snooze Carsula. From the moment we walked in the door we were greeted with friendly service from Rahul. The team was very helpful and really tried to assist helping us find the bed we were looking for. Thank you to Rahul & Amit

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCasula
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1 comment
Snooze
SnoozeSnooze
Mar C

Mar CSydney, NSW

  • 2 reviews
  • 1 like

Amazing customer service!

published

Excellent customer service and extremely happy with the quality of the bed.
Will definitely recommend them and will be back again soon.
Thank you!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationProspect
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1 comment
Snooze
SnoozeSnooze
Mishal T.

Mishal T.

  • 2 reviews
  • 1 like

Amazing customer service and quality

published

My husband and I wanted to buy mattresses and beddings stuff . I must say I am really satisfied with the friendly and very informative customer service from Nirali. She was prompt, to the point and very helpful in deciding the best mattress at best price for us. Nirali has lot of knowledge and seems very professional. Really satisfied with the customer service and products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAuburn NSW
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1 comment
Snooze
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Wonderful customer service

published

Staff were very attentive to my needs, offered helpful advice, a huge range of mattresses to choose from, very pleased with my purchase! Extremely comfortable and suits me perfectly. Thanks to the wonderful staff at Snooze Alexandria!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Snooze
SnoozeSnooze

Great customer service and product range knowledge

published

Great customer service from Rocky at the Auburn store. He gave us some excellent information on a large range of products so we could make an informed choice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAuburn, NSW
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1 comment
Snooze
SnoozeSnooze
jeannie

jeannieSydney, NSW

Marta was going above and beyond. Amazing customer service in Bankstown.

published

I walked in and was greeted and served by Marta. Marta was very helpful and really helped me find bed furniture, Bed frame and 2 mattresses for me and my daughter. We purchased the mattress protector also and the care Marta did for me was just absolutely best customer service Ive had for years. Everything was explained to detail and she made sure I was okay throughout whole time I was there. I came twice to purchase more linen and a mirror to complete my bedroom. She was very understanding, knew her products very well, the quality explained. I would highly recomend her and Snooze Bankstown to my friends, family.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze
Cathy

CathySydney, NSW

  • 3 reviews

Marta and the team at Snooze

published

I would highly recommend the team at Bankstown as they are all friendly and approachable. Marta went above and beyond to help me find bedroom furniture and mattresses that I preferred. She suggested that I could try the Snooze profiler and see what mattresses would be better suited. I made two purchases on different days but was able to add to order with no problems. Due to COVID-19 there was a delay on furniture being made in Victoria's lockdown. Marta kept phoning to relay progress on order. I was happy to wait as long as it took. I have now received my beds and furniture and I am as delighted with it all as she said I would be. Thanks Snooze won't hesitate to shop there again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBankstown, NSW
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1 comment
Snooze
SnoozeSnooze

Buying a bed

published

Buying our first bed together was made extremely easy with the service and knowledge rocky provided us. From choosing a level of comfort to understand our needs he took the time and effort to ensure we were in control and made the decision we thought was best. Would definitely recommend going to him for his help to family and friends.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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1 comment
Snooze
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Questions & Answers

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

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Details

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