- Sign in
- Write a review
Snooze NSW, Alexandria
Leigh SSydney, NSW
Rock Star Customer Service!
treated like royalty, guided through mattress, bed head shapes, fabric and custom decorative touches. Great service. Awesome quality. Unreal experience!
1 comment
TonySydney, NSW
- 2 reviews
Pain-free experience.
Exceptional service by Imran. Knowledgeable and helpful. Made the whole process a positive experience. No pressure, no fuss purchase. Thank you.
1 comment
SnoozeSnooze
Hi Tony,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeCan not recommend Nick enough!!
My wife and I recently purchased a King bed from the Snooze Alexandria store and were pleasantly surprised by the sensational service of Nicholas.
Nicholas made us feel comfortable not pushed into making a decision in our new bed.
We really felt like Nicholas cared about us and was very knowledgeable throughout the process.
We can not recommend Nicholas and his service enough.
1 comment
SnoozeSnooze
Hi Raj,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeFind out how Snooze NSW, Alexandria compares to other Furniture Shops
Know better, choose better.
Nicholas is fantastic! Could not have asked for better service
Nicholas of the Snooze Alexandria stores service did not compare to anywhere else when purchasing our crown jewel. Unlike other stores, Nicholas went above and beyond to ensure we were comfortable and did not stay “on top of” us as my husband and I discussed our likings and disliking for each mattress. Once we settled on the crown jewel, Nicholas made the base selection and administration process seamless! He assured us the bed would be delivered before Christmas (3 weeks from the date of purchase) but we only had to wait 4 days!! We are greatl...
Read morey appreciative of Nicholas’s assistance in helping us select the best bed for us without making as feel “sold” or “pushed”. If you’re searching for a new bed/mattress, we highly recommend speaking to Nicholas!!1 comment
SnoozeSnooze
Hi Christine,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeWorst retail experience I've ever had
I purchased a king bed and was shown a bed that came as one piece in store. When the bed finally arrived after 6 weeks NOT 4 AS PROMISED. To my shock the base came as 2 singles! I was also send the wrong headboard and my matress had a giant rip in the bottom. When I contacted the store I was put into Jarrod, who is the rudest person I have ever come across. He blames me for the headboard being incorrect and said they had no obligation to explain the base would come as 2 singles not one piece! I had to keep calling and calling to get the mattres...
Read mores replaced which took months. To this day they still refuse to swap the bedframe to one I actually chose . Instead they are trying to make me pay a fee! When all this was on account of them not selling me the right product. I am beyond angry, I spent thousands on something that I didn't ask for and I am getting no help from the store. They don't return my calls and respond to emails a week late. [name removed] is really awful to deal with. I am now forced to take legal action against snooze alexandria. WHAT EVER YOU DO DO NOT SHOP HERE!!! YOU WILL REGRET IT.2 comments
SnoozeSnooze
Dear Natalie,
Thank you for your comments. The Snooze contact phone number listed on our website is responded at Head office, where a number of phone calls are received which are not solely complaint...
Read mores in nature and callers are requested to identify themselves and the purpose of their call.Their "solution" only benefits the store itself. They are not compromising on any level and are blaming me for their mistake. I have been misled and sold a product that I did not choose. It's false ad...
Read morevertising. I have been arguing with the store for months now and it's obvious they are just trying to wear me down till I give up. It's disgusting treatment. For any one reading this beware! Don't make the same mistake I did shop somewhere else. I have never had a worse retail experience in my life. Just appalling. All I have asked is to swap the bedframe for one that I actually chose for the lesser or equal value at the time of sale. The store is asking me tn pay ankther delivery fee AND $300 extra. Absolutely ridiculous.Kelly
- 2 reviews
Renata is so wonderful! She was so patient and helped me pick my mattress. I’m really grateful for her help today!!
I’m satisfied with the quality of the product. I’ll find it hard to assemble the furniture. The store is easy to navigate
1 comment
SnoozeSnooze
Hi Kelly,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeWonderful customer service
Staff were very attentive to my needs, offered helpful advice, a huge range of mattresses to choose from, very pleased with my purchase! Extremely comfortable and suits me perfectly. Thanks to the wonderful staff at Snooze Alexandria!
1 comment
SnoozeSnooze
Hi Georgina,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeBrilliant experience! Exceptional customer service and product!
I was assisted by Imran who gave me clear and and concise options. Helped me through the decision making process and provided me with the best possible product for my price point. Very friendly and professional. Highly recommend!
1 comment
SnoozeSnooze
Hi Ben,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeCamillaSydney, NSW
Thanks to Nick!
Thank you to Nick at Snooze Alexandria - he was so fantastic to deal with. Friendly, flexible and efficient! Our new bed is fantastic and we have just ordered the matching bed head. We couldn’t be happier!
1 comment
SnoozeSnooze
Hi Camilla,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeFind out how Snooze NSW, Alexandria compares to other Furniture Shops
Know better, choose better.
Outstanding service. Couldn't be happier with purchase. Thanks Barry!
My partner and I were shopping for a new, firmer mattress to help with his back issues, and were tossing up between a queen or a king (depending on price). We thought we knew what we wanted, but thanks to the outstanding customer service provided by Barry in the Alexandria NSW Snooze we walked away with a superior product, in a king, $700 less than the other mattress we were considering. So happy with our purchase - thanks so much Barry!
1 comment
SnoozeSnooze
Hi Andy,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeTerenceSydney, NSW
New bed frame, mattress and pillow
We are delighted with our new Australian hardwood bed frame. It finally brings a quality finished look to our bedroom and the Sealy Mattress is divinely comfortable. A big thanks to Barry for his excellent and patient service. Such a positive retail experience.
1 comment
SnoozeSnooze
Hi Terence,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeBest mattress and sales rep ever!
Bought a sealy exquisite ultra plush mattress which my entire family is jealous of. Couldn’t be happier with it but Barry from Snooze Alexandria made the entire experience that much better!!!!
1 comment
SnoozeSnooze
Hi Fatima,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, Snooze.Sonia MSydney, NSW
TERRIBLE CUSTOMER SERVICE
My daughter and son in law had a terrible experience in this store, no good complaining in store as the offender was the franchise owner [Name Removed]. This woman was offensive and very rude, they both walked out feeling belittled and upset. Not people you want to represent your brand/product. I suggest visiting another snooze store if you are shopping for a mattress. I found these same complaints on google reviews, please read before you support this store, especially if you want to be treated with some respect.
2 comments
SnoozeSnooze
Dear Sonia,
Your disappointment is sincerely regretted. Much obliged if you could please email enquiries@snooze.com.au with a reference to this post and purchaser details as listed on the invoice. ...
Read moreThis will enable a review for the required assistance to be provided as soon as possible.There was no purchase made so no reference to give, they ended up buying a koala mattress. We shall call her M since name has been removed from my original post, basically made them feel like they wer...
Read moree wasting her precious time, she basically said that to them. The mattress my daughter wanted & felt was comfortable apparently was not the right mattress for her, the computer said so & must be right. If she was smart she would have sold them that mattress they wanted & felt comfortable on.Lisa BrownSydney, NSW
Everyone needs a Energise base Posturmatic
I want to thank snooze @ Alexandria for our sleep profile.. the profile helped us in suggested mattress support we are now the happy owners of the Majestic Flex QS Elevated Ultra Collection with massage
And matching base Wow...
Barry your customer service is impeccable & charming. Anyone thinking about buying a new bed go to snooze so professional thank you again Barry cheers Lisa & Craig
1 comment
SnoozeSnooze
Hi Lisa,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, Snooze.KellySydney, NSW
Excellent customer service!
We recently visits the Snooze Alexandria store and was served by Imran. He was so helpful and knowledgeable as we were trying to decide which bed would be best for us. Over two days he was patient with us as we made our decision. Imran made the whole experience less stressful and was a pleasure to deal with.
1 comment
SnoozeSnooze
Hi Kelly,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, Snooze.Find out how Snooze NSW, Alexandria compares to other Furniture Shops
Know better, choose better.
DavidSydney, NSW
Amazing Experience
My wife and I have come back to this store multiple times not only for the great products but the best service. Nicholas has assisted us on numerous occasions and has exceeded our expectations every time. He even went so far as to offer my pregnant wife a seat while we looked around the store. It is this kind of top service that deserves to be recognized. Nicholas’ great product knowledge and continuous efforts for outstanding customer service keep us coming back.
1 comment
SnoozeSnooze
Hi David,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, Snooze.HannahSydney, NSW
- 2 reviews
Great service from Renata
Rally great service from Renata. SHhe served me quickly and didn't push me into buying anything I didn't want. Resulted in buying the bed base in around 10 mins from start to finish. Great communication post purchase and overall excellent service and value.
1 comment
SnoozeSnooze
Hi Hannah,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, Snooze.MerylSouth East Queensland, QLD
- 2 reviews
Amazing service from Barry @ Snooze
This is the second bed we've bought for our family through Barry @ Snooze Alexandria. Amazingly helpful and humorous service, Barry really looked after us and made sure we could have everything we wanted within our budget too. Thanks enormously Barry.
1 comment
SnoozeSnooze
Hi Meryl,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeA hard choice made easy !
Picking your first bed is always going to be difficult! Especially for a teenager. We found the store had a good range to pick from in look & quality. Barry was extremely nice and was very helpful in explaining & showing us the many options possible, showing a great range of knowledge which made the whole experience so much easier.
1 comment
SnoozeSnooze
Hi Buia,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, SnoozeMatthewSydney, NSW
- 3 reviews
Terrific service. No pressure to purchase, excellent product knowledge, great range and competative prices.
I came into the store after spending alot longer than i had planned to at the homemaker centre alexandria. I reallt just popped my head in the store to have a quick look, however the staff member, Barry, was very welcoming and genuinly interested in my needs. After a chat and a computerised diagnosis of my needs, he presented me with a few options.
1 comment
SnoozeSnooze
Hi Matthew,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, Snooze.Questions & Answers
Sorry, there are no questions about Snooze NSW, Alexandria but you can read 53 questions about Snooze.
Details
Category | Physical Shops and Furniture Shops |
---|---|
Type of Furniture Offered | Bedroom and Mattresses |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
SnoozeSnooze
Hi Leigh,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team....
Read more Thanks, Snooze.