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Snooze NSW, Alexandria

Snooze NSW, Alexandria

4.0 from 79 reviews

Reviews

(55)
(3)
(1)
(3)
(17)
  • Product Quality
    4.5 (22)
  • Return Claim MadeYes (0) · No (21)
  • Warranty Claim MadeYes (1) · No (20)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    4.5 (23)
Irene C.

Irene C.Sydney, NSW

  • 2 reviews

Perfect and professional service

published

The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlexandria store
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1 comment
Snooze
SnoozeSnooze
Ret

RetSydney, NSW

  • 2 reviews

Misleading store model and terrible customer service

published
Customer Service
Product Quality
4 comments
Snooze
SnoozeSnooze
Ret
Ret
Snooze
SnoozeSnooze
Jon H.

Jon H.Sydney, NSW

Excellent service

published

I'd just started looking for a new bed after 25 years since I last bought one for myself and ran into Barry at Alexandria. He took the time to find out what I wanted (before even I knew) and now I am the owner of a sublime new Tempur mattress and adjustable base. He handled replacing the base (the original model wouldn't fit up the stairs) with professionalism and aplomb within 48 hours. I cannot recommend him and the rest of the Snooze team too highly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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1 comment
Snooze
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Dan W.

Dan W.Sydney, NSW

Poor customer service, did not return our complaints. Poor delivery contractors.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Snooze
SnoozeSnooze
Dan W.
Dan W.

Hey Snooze. My partner and i have already submitted a complaint to the Alexandria store AND your inbox. This was approx 3 weeks ago. My partner has not received an update on this matter.
Regards,
Dan

Hemi

HemiSydney, NSW

Thank you Barry excellent service.

published

Dear Barry ,

Thank-you so much for all your help, suggestions, and professional service. We went to many places to look for mattresses , but you were the most accommodating , reasonable , and personable . After we purchased our Queen bed and mattress, and all went smoothly and on time, we decided to buy another king bed for our son . Thankyou for your time, patience ,service, and great sense of humour . You made the whole exercise so easy . Wishing you all the best . With appreciation .

Hemi and Gabrielle Mizrahi

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Alexandria
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1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Hemi and Gabrielle. We're so pleased to hear about your experience and how easy it was for you. We'll be sure to pass your feedback along to Barry and the team. Thanks, Snooze

The reviewer stated that an incentive was offered for this review

Elana

ElanaSydney, NSW

Excellent customer service. Thanks Nicholas!

published

A big thank you to Nicholas (Alexandria) for his expert advice and assistance in helping us select our matresses and bed frame. We are so happy with our selections! We appreciate the time and efforts of Nick who went above and beyond in helping us find the perfect beds for our new home.

Customer Service
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Elana. We're pleased to hear you found the perfect bed, and will be sure to pass along your feedback to Nick and the Alexandria team. Thanks, Snooze

Sofia

SofiaSydney, NSW

Fantastic Service

published

Thank you Peter, your service was friendly, helpful and informative. You took the time to answer all my queries and explain the features of every matress. You were patient with my children whilst selecting the right mattress.

Product Appearance As advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze

Great service

published

Imran was extremely helpful in selecting the best mattress for my partner and I. We were very satisfied with the service that we received and weren’t pressured into buying a mattress that was more expensive. I would definitely recommend visiting the Alexandria store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Snooze
SnoozeSnooze

Hi Bree, thanks for shopping at our Alexandria Store and taking the time to review your experience. We're glad it was such a positive one. We will be sure to pass this onto Imran and the team. Thanks, Snooze.

Amazing Customer Service!

published

Barry made our weekend today by giving us great advice on a new bedframe and tallboy. Thank you so much for making shopping at Snooze a wonderful and easy experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Snooze
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Alex

AlexSydney, NSW

Great customer service

published

Great customer service. Sales representative took the time to explain features of every mattress. Explained the details about delivery including time frames. Made every effort to book an appropriate day. Would greatly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Snooze
SnoozeSnooze
yn.h.nguyen

yn.h.nguyenSydney, NSW

Barry was amazing!!!

published

I was initially overwhelmed about having to buy a mattress, but WOW... Barry made the experience so enjoyable, he was patient, knowledgeable and so funny!!! Thank you for listening and matching the perfect mattress to my needs. You're a star!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Snooze
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Claudia

ClaudiaSydney, NSW

Barry best customer service

published

Barry is a great asset to this shop.
After visiting 4 other stores on the same day, looking for a new bed, as soon as I walked into this shop I knew I found the best person to offer me his knowledge and experience.
Very happy with my new buy, great price and quality and even happier that it will be delivered in 3 days to my house.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Alexandria
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1 comment
Snooze
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Thor

Thor

  • 2 reviews

Great customer service Wonderful buying experience on all levels!

published

With two visits over two days, initially seen to by Peter and then perfectly finalised today with and by Barry, we could not have asked for more knowledgeable gentlemen who both listened carefully to our sleeping needs and then carefully supported us to what we feel was a correct purchase at a really genuine discount facilitated on the day by Barry, that made our experience a pleasure rather than a chore. We would not shop anywhere else for bedding and mattress requirements.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Alexandria
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Thor. We're pleased to here your experience was a pleasure and will be sure to pass your feedback along to Peter, Barry and the Alexandria team. Thanks, Snooze

Best service in SYDNEY! Barry! Barry! Barry!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria, NSW
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1 comment
Snooze
SnoozeSnooze
Samantha

SamanthaSydney, NSW

Review Alexandria, specifically Martinez

published

This store has amazing customer service and I’m very happy with my purchase and experience. Was served by Martinez who made the process easier. Was a great first time experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Samantha, thanks for leaving your lovely feedback. We will be sure to pass this on to Martinez and the team at Alexandria store. Regards, Snooze.

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BARRY BARRY BARRY!!!!

published

BARRY BARRY BARRY!!!!! It was a pleasure, Barry was super helpful, knew his stuff and made it a very pleasurable shopping experience. Lots of laughs, highly recommended. Michelle, Paddy, Cora.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Michelle. Thanks for taking the time to leave a review and a glowing recommendation for Barry! We're pleased to hear you had a pleasurable shopping experience and will be sure to pass your feedback along to the Alexandria team. Regards, Snooze

Perfection

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Erin. We're so pleased to hear you had a positive experience, and will be sure to pass your kind feedback along to Barry and the Alexandria team. Regards, Snooze

Kay P.

Kay P.Sydney, NSW

  • 2 reviews
  • Verified customer

Outstanding service

published

We purchased the ‘clovelly’ bedhead & get lots of comments on how great it is- no need for sidetables due to the storage in the bedhead. We also purchased madison plush mattress (& sheets, mattress protector etc). Very comfortable. Our Removalists dropped one of the side legs & chipped it (not a comment in quality- the Removalists fault) & we emailed to get a quote for a new one & peter, operations manager at snooze alexandria replaced it free of charge- very unexpected lovely surprise and just testament to the excellent service at snooze. We plan to get our spare bed now from them after this display of good faith from snooze.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Kay, thank you for your taking the time to leave a review here. We're thrilled to hear about your recent experience with us and will be sure to pass this feedback on to the team. Regards, Snooze

Susie

SusieSydney, NSW

Great Service!

published

I received fantastic service from Barry, he had wonderful product knowledge, was very courteous, met my short timeline for delivery and gave me a great price! I would definitely recommend buying your next bed from this store. Many thanks once again Barry.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Susie, thanks for taking the time to leave your review. Great to hear you had such a positive experience in store at Alexandria recently. We will be sure to pass this feedback on to Barry and the team. Regards, Snooze

Joy

JoySydney, NSW

Great service. Open to negotiating on price

published

Imran was the Salesperson I dealt with at Alexandria. He was efficient, open to negotiation and prompt with requests for quotes, changes. This is the 2nd time I have retuned to Snooze Alexandria. Have not been disappointed. Give Imran a go !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Joy. We're pleased to hear you had a positive experience, and will be sure to pass along your feedback to Imran and the Alexandria team. Regards, Snooze

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