Reviewer Photos & Videos
wonderful display of exemplary customer service
I needed a mattress and base post haste with next day delivery and found Martez to be not just helpful in her support of my needs, but she went out of her way to contact the warehouse to ensure it could be delivered early the next morning. Well done Martez.
Long overdue upgrade
We needed a new mattress and weren’t looking forward to the task but Martez and the team at Snooze made the experience relatively painless. They asked the right questions, were clearly very knowledgeable and didn’t waste time on products we weren’t interested. Made the whole process not onerous.
Excellent customer service Imran!
Imran @ Alexandria today showed great me customer service. Patient, knowledgeable, kind, no sales rubbish, delivered a great result. Total star.
- NSW, Alexandria
Excellent customer service by Imran
We were served by Sales Rep Imran who was very patient and whole heartedly served us. From the time we entered the shop till delivery of goods all went smoothly. Thank you Imran!
Unfortunately the legs of both beds purchased were broken. But thankful we were able to fixed them.
Great Sales Advice and Service
Both Nicholas and Imran are fantastic salesmen. Both have gone above and beyond for our purchases. They know their products and organise everything immediately. Highly effective and professional. Have no hesitation in recommending you visit these two if you are in the market for a bed or mattress.
Store easily located both on google and upon arrival at homemaker centre.
Good range of products.
Imran was very welcoming, approachable and had great product knowledge.
Sales transaction and organisation of delivery was simple and efficient.
Extremely happy with product purchased.
Thank you Imran and the team at Snooze Alexandria
Rock Star Customer Service!
treated like royalty, guided through mattress, bed head shapes, fabric and custom decorative touches. Great service. Awesome quality. Unreal experience!
Exceptional service by Imran. Knowledgeable and helpful. Made the whole process a positive experience. No pressure, no fuss purchase. Thank you.
Can not recommend Nick enough!!
My wife and I recently purchased a King bed from the Snooze Alexandria store and were pleasantly surprised by the sensational service of Nicholas.
Nicholas made us feel comfortable not pushed into making a decision in our new bed.
We really felt like Nicholas cared about us and was very knowledgeable throughout the process.
We can not recommend Nicholas and his service enough.
Nicholas is fantastic! Could not have asked for better service
Nicholas of the Snooze Alexandria stores service did not compare to anywhere else when purchasing our crown jewel. Unlike other stores, Nicholas went above and beyond to ensure we were comfortable and did not stay “on top of” us as my husband and I discussed our likings and disliking for each mattress. Once we settled on the crown jewel, Nicholas made the base selection and administration process seamless! He assured us the bed would be delivered before Christmas (3 weeks from the date of purchase) but we only had to wait 4 days!! We are greatl...y appreciative of Nicholas’s assistance in helping us select the best bed for us without making as feel “sold” or “pushed”. If you’re searching for a new bed/mattress, we highly recommend speaking to Nicholas!!
Worst retail experience I've ever had
I purchased a king bed and was shown a bed that came as one piece in store. When the bed finally arrived after 6 weeks NOT 4 AS PROMISED. To my shock the base came as 2 singles! I was also send the wrong headboard and my matress had a giant rip in the bottom. When I contacted the store I was put into Jarrod, who is the rudest person I have ever come across. He blames me for the headboard being incorrect and said they had no obligation to explain the base would come as 2 singles not one piece! I had to keep calling and calling to get the mattres...s replaced which took months. To this day they still refuse to swap the bedframe to one I actually chose . Instead they are trying to make me pay a fee! When all this was on account of them not selling me the right product. I am beyond angry, I spent thousands on something that I didn't ask for and I am getting no help from the store. They don't return my calls and respond to emails a week late. [name removed] is really awful to deal with. I am now forced to take legal action against snooze alexandria. WHAT EVER YOU DO DO NOT SHOP HERE!!! YOU WILL REGRET IT.
Renata is so wonderful! She was so patient and helped me pick my mattress. I’m really grateful for her help today!!
I’m satisfied with the quality of the product. I’ll find it hard to assemble the furniture. The store is easy to navigate
Wonderful customer service
Staff were very attentive to my needs, offered helpful advice, a huge range of mattresses to choose from, very pleased with my purchase! Extremely comfortable and suits me perfectly. Thanks to the wonderful staff at Snooze Alexandria!
Brilliant experience! Exceptional customer service and product!
I was assisted by Imran who gave me clear and and concise options. Helped me through the decision making process and provided me with the best possible product for my price point. Very friendly and professional. Highly recommend!
Thanks to Nick!
Thank you to Nick at Snooze Alexandria - he was so fantastic to deal with. Friendly, flexible and efficient! Our new bed is fantastic and we have just ordered the matching bed head. We couldn’t be happier!
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses|
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