Rock Star Customer Service!
treated like royalty, guided through mattress, bed head shapes, fabric and custom decorative touches. Great service. Awesome quality. Unreal experience!
Exceptional service by Imran. Knowledgeable and helpful. Made the whole process a positive experience. No pressure, no fuss purchase. Thank you.
Can not recommend Nick enough!!
My wife and I recently purchased a King bed from the Snooze Alexandria store and were pleasantly surprised by the sensational service of Nicholas.
Nicholas made us feel comfortable not pushed into making a decision in our new bed.
We really felt like Nicholas cared about us and was very knowledgeable throughout the process.
We can not recommend Nicholas and his service enough.
Nicholas is fantastic! Could not have asked for better service
Nicholas of the Snooze Alexandria stores service did not compare to anywhere else when purchasing our crown jewel. Unlike other stores, Nicholas went above and beyond to ensure we were comfortable and did not stay “on top of” us as my husband and I discussed our likings and disliking for each mattress. Once we settled on the crown jewel, Nicholas made the base selection and administration process seamless! He assured us the bed would be delivered before Christmas (3 weeks from the date of purchase) but we only had to wait 4 days!! We are greatl...y appreciative of Nicholas’s assistance in helping us select the best bed for us without making as feel “sold” or “pushed”. If you’re searching for a new bed/mattress, we highly recommend speaking to Nicholas!!
Worst retail experience I've ever had
I purchased a king bed and was shown a bed that came as one piece in store. When the bed finally arrived after 6 weeks NOT 4 AS PROMISED. To my shock the base came as 2 singles! I was also send the wrong headboard and my matress had a giant rip in the bottom. When I contacted the store I was put into Jarrod, who is the rudest person I have ever come across. He blames me for the headboard being incorrect and said they had no obligation to explain the base would come as 2 singles not one piece! I had to keep calling and calling to get the mattres...s replaced which took months. To this day they still refuse to swap the bedframe to one I actually chose . Instead they are trying to make me pay a fee! When all this was on account of them not selling me the right product. I am beyond angry, I spent thousands on something that I didn't ask for and I am getting no help from the store. They don't return my calls and respond to emails a week late. [name removed] is really awful to deal with. I am now forced to take legal action against snooze alexandria. WHAT EVER YOU DO DO NOT SHOP HERE!!! YOU WILL REGRET IT.
Renata is so wonderful! She was so patient and helped me pick my mattress. I’m really grateful for her help today!!
I’m satisfied with the quality of the product. I’ll find it hard to assemble the furniture. The store is easy to navigate
Wonderful customer service
Staff were very attentive to my needs, offered helpful advice, a huge range of mattresses to choose from, very pleased with my purchase! Extremely comfortable and suits me perfectly. Thanks to the wonderful staff at Snooze Alexandria!
Brilliant experience! Exceptional customer service and product!
I was assisted by Imran who gave me clear and and concise options. Helped me through the decision making process and provided me with the best possible product for my price point. Very friendly and professional. Highly recommend!
Thanks to Nick!
Thank you to Nick at Snooze Alexandria - he was so fantastic to deal with. Friendly, flexible and efficient! Our new bed is fantastic and we have just ordered the matching bed head. We couldn’t be happier!
Outstanding service. Couldn't be happier with purchase. Thanks Barry!
My partner and I were shopping for a new, firmer mattress to help with his back issues, and were tossing up between a queen or a king (depending on price). We thought we knew what we wanted, but thanks to the outstanding customer service provided by Barry in the Alexandria NSW Snooze we walked away with a superior product, in a king, $700 less than the other mattress we were considering. So happy with our purchase - thanks so much Barry!
New bed frame, mattress and pillow
We are delighted with our new Australian hardwood bed frame. It finally brings a quality finished look to our bedroom and the Sealy Mattress is divinely comfortable. A big thanks to Barry for his excellent and patient service. Such a positive retail experience.
Best mattress and sales rep ever!
Bought a sealy exquisite ultra plush mattress which my entire family is jealous of. Couldn’t be happier with it but Barry from Snooze Alexandria made the entire experience that much better!!!!
TERRIBLE CUSTOMER SERVICE
My daughter and son in law had a terrible experience in this store, no good complaining in store as the offender was the franchise owner [Name Removed]. This woman was offensive and very rude, they both walked out feeling belittled and upset. Not people you want to represent your brand/product. I suggest visiting another snooze store if you are shopping for a mattress. I found these same complaints on google reviews, please read before you support this store, especially if you want to be treated with some respect.
Everyone needs a Energise base Posturmatic
I want to thank snooze @ Alexandria for our sleep profile.. the profile helped us in suggested mattress support we are now the happy owners of the Majestic Flex QS Elevated Ultra Collection with massage
And matching base Wow...
Barry your customer service is impeccable & charming. Anyone thinking about buying a new bed go to snooze so professional thank you again Barry cheers Lisa & Craig
Excellent customer service!
We recently visits the Snooze Alexandria store and was served by Imran. He was so helpful and knowledgeable as we were trying to decide which bed would be best for us. Over two days he was patient with us as we made our decision. Imran made the whole experience less stressful and was a pleasure to deal with.
My wife and I have come back to this store multiple times not only for the great products but the best service. Nicholas has assisted us on numerous occasions and has exceeded our expectations every time. He even went so far as to offer my pregnant wife a seat while we looked around the store. It is this kind of top service that deserves to be recognized. Nicholas’ great product knowledge and continuous efforts for outstanding customer service keep us coming back.
Great service from Renata
Rally great service from Renata. SHhe served me quickly and didn't push me into buying anything I didn't want. Resulted in buying the bed base in around 10 mins from start to finish. Great communication post purchase and overall excellent service and value.
Amazing service from Barry @ Snooze
This is the second bed we've bought for our family through Barry @ Snooze Alexandria. Amazingly helpful and humorous service, Barry really looked after us and made sure we could have everything we wanted within our budget too. Thanks enormously Barry.
A hard choice made easy !
Picking your first bed is always going to be difficult! Especially for a teenager. We found the store had a good range to pick from in look & quality. Barry was extremely nice and was very helpful in explaining & showing us the many options possible, showing a great range of knowledge which made the whole experience so much easier.
Terrific service. No pressure to purchase, excellent product knowledge, great range and competative prices.
I came into the store after spending alot longer than i had planned to at the homemaker centre alexandria. I reallt just popped my head in the store to have a quick look, however the staff member, Barry, was very welcoming and genuinly interested in my needs. After a chat and a computerised diagnosis of my needs, he presented me with a few options.
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