Perfect and professional service
The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.
Misleading store model and terrible customer service
Snooze don’t deem customer satisfaction as important when it comes to mattress comfort, at least not AFTER you have purchased your mattress. We learned this the painfully hard way last year. Once they’ve made the sale and they have your money, Snooze completely disregard your customer concerns. In our case, comfort wasn't the sole issue, it was the misleading store model.
It's kind of sad. My partner insisted on buying cheaper mattresses from an online store, as they did have glowing reviews and a returns policy. But I was adamant that we shou...ld buy from a store that provides test models, so that we would 'know' exactly what we were buying. My reasoning was that forking out over $1000 was worth it for the price of ‘certainty’, as opposed $500-$600 for an untested online delivery mattress. After about an hour of testing mattresses in the Snooze store (much to the encouragement of the smiling staff members), we loved the feel of the Medium Firmness Devon Slumberland, as it was firm enough to offer support without being as rock hard as the Firm model. So we very happily purchased two king singles along with their bases. There were delivery issues (weeks late, damaged foot pegs, no assembly from delivery personnel despite our bases meeting the criteria for it under Snooze's terms and conditions). But hey, stuff happens. The mattresses also had a strong odour, though this wasn’t a deal breaker for us. The first week we slept really well. Each mattress offered the same terrific support as the store model. Week by week however, the mattresses started to cave more and more under the butt region (and we're average weight people).
I'd just started looking for a new bed after 25 years since I last bought one for myself and ran into Barry at Alexandria. He took the time to find out what I wanted (before even I knew) and now I am the owner of a sublime new Tempur mattress and adjustable base. He handled replacing the base (the original model wouldn't fit up the stairs) with professionalism and aplomb within 48 hours. I cannot recommend him and the rest of the Snooze team too highly.
Poor customer service, did not return our complaints. Poor delivery contractors.
Do not trust this store and management. Its been over two weeks since we made a complaint to the store and no one has gotten back to us.
They have very poor customer service. Whilst standing in the store to close to 15mins we did not get approached by the ground staff. Only when we sat down on a 6000 dollar mattress did we get approached.
The delivery contractors failed to meet their delivery times as per the text. They did not inform us that they would be late or even to tell us they couldn't make it. We had to call them to find out why they...
Thank you Barry excellent service.
Dear Barry ,
Thank-you so much for all your help, suggestions, and professional service. We went to many places to look for mattresses , but you were the most accommodating , reasonable , and personable . After we purchased our Queen bed and mattress, and all went smoothly and on time, we decided to buy another king bed for our son . Thankyou for your time, patience ,service, and great sense of humour . You made the whole exercise so easy . Wishing you all the best . With appreciation .
Hemi and Gabrielle Mizrahi
The reviewer stated that an incentive was offered for this review
Excellent customer service. Thanks Nicholas!
A big thank you to Nicholas (Alexandria) for his expert advice and assistance in helping us select our matresses and bed frame. We are so happy with our selections! We appreciate the time and efforts of Nick who went above and beyond in helping us find the perfect beds for our new home.
Thank you Peter, your service was friendly, helpful and informative. You took the time to answer all my queries and explain the features of every matress. You were patient with my children whilst selecting the right mattress.
Imran was extremely helpful in selecting the best mattress for my partner and I. We were very satisfied with the service that we received and weren’t pressured into buying a mattress that was more expensive. I would definitely recommend visiting the Alexandria store.
Great customer service
Great customer service. Sales representative took the time to explain features of every mattress. Explained the details about delivery including time frames. Made every effort to book an appropriate day. Would greatly recommend.
Barry was amazing!!!
I was initially overwhelmed about having to buy a mattress, but WOW... Barry made the experience so enjoyable, he was patient, knowledgeable and so funny!!! Thank you for listening and matching the perfect mattress to my needs. You're a star!
Barry best customer service
Barry is a great asset to this shop.
After visiting 4 other stores on the same day, looking for a new bed, as soon as I walked into this shop I knew I found the best person to offer me his knowledge and experience.
Very happy with my new buy, great price and quality and even happier that it will be delivered in 3 days to my house.
Great customer service Wonderful buying experience on all levels!
With two visits over two days, initially seen to by Peter and then perfectly finalised today with and by Barry, we could not have asked for more knowledgeable gentlemen who both listened carefully to our sleeping needs and then carefully supported us to what we feel was a correct purchase at a really genuine discount facilitated on the day by Barry, that made our experience a pleasure rather than a chore. We would not shop anywhere else for bedding and mattress requirements.
Best service in SYDNEY! Barry! Barry! Barry!
Walk right in, find Barry and let this mattress master take care of all of your sleeping needs. Mind boggling savings. He didn’t just throw in a token bonus or discount, this man went above and beyond. I cannot over emphasise how much this man saved me in the hip pocket. And if Barry’s not there, trust me, any of the switched on staff will help you. I was dreading buying a new mattress - I find it overwhelming and confusing. Barry took his time and will treat you like you’re the only one in the store. No pressure. Genuine and funny to deal with.... The savings this man can wrangle needs to be seen to believed. Don’t shop anywhere for a mattress. I never leave reviews online, I don’t do social media but I had to for this shopping experience - do it! You won’t regret it. Snooze in Alexandria, you will thank me for it! Ask for the famous Barry, he’s FABULOUS!
Review Alexandria, specifically Martinez
This store has amazing customer service and I’m very happy with my purchase and experience. Was served by Martinez who made the process easier. Was a great first time experience.
BARRY BARRY BARRY!!!!
BARRY BARRY BARRY!!!!! It was a pleasure, Barry was super helpful, knew his stuff and made it a very pleasurable shopping experience. Lots of laughs, highly recommended. Michelle, Paddy, Cora.
Barry at Captain Snooze in Alexandria I am convinced is an angel leant to earth by the bed selling gods last weekend to make buying a mattress/bed one of THE events of the weekend and not the painful experience we had been neglecting – instead favouring continuing to endure a painful princess and the pea existence instead of getting our [Word Removed] together. Had we known Barry existed we would never have wasted one second!
Barry was well equipped with all the information we needed to know and actually made the process of buying a bed so mu...ch easier. At first we just wanted to jump around on our own and not be bothered by anyone but Barry’s direction and patience was clearly what we needed to find the right bed. Also Barry’s appreciation for our priority for accessing all sides of the bed and minimising stabbing-toes on chunky bed frames was appreciated. As an openly queer couple buying a bed together we felt very seen and validated by Barry. He also has a great laugh and really assisted us get a great bed and base to fit with our budget. It is always best to be laughing when spending your parents gay wedding money. If this was masterchef - ten out of ten for Barry at Captain Snooze.
- Verified customer
We purchased the ‘clovelly’ bedhead & get lots of comments on how great it is- no need for sidetables due to the storage in the bedhead. We also purchased madison plush mattress (& sheets, mattress protector etc). Very comfortable. Our Removalists dropped one of the side legs & chipped it (not a comment in quality- the Removalists fault) & we emailed to get a quote for a new one & peter, operations manager at snooze alexandria replaced it free of charge- very unexpected lovely surprise and just testament to the excellent service at snooze. We plan to get our spare bed now from them after this display of good faith from snooze.
I received fantastic service from Barry, he had wonderful product knowledge, was very courteous, met my short timeline for delivery and gave me a great price! I would definitely recommend buying your next bed from this store. Many thanks once again Barry.
Great service. Open to negotiating on price
Imran was the Salesperson I dealt with at Alexandria. He was efficient, open to negotiation and prompt with requests for quotes, changes. This is the 2nd time I have retuned to Snooze Alexandria. Have not been disappointed. Give Imran a go !
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