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Snooze NSW, Alexandria

Snooze NSW, Alexandria

4.1 from 100 reviews · View Statistics

Reviews

4.7

41 reviews
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Great Sales Advice and Service

published

Both Nicholas and Imran are fantastic salesmen. Both have gone above and beyond for our purchases. They know their products and organise everything immediately. Highly effective and professional. Have no hesitation in recommending you visit these two if you are in the market for a bed or mattress.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKogarah Bay
1 comment
Snooze
SnoozeSnooze
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Exemplary service!

published

Store easily located both on google and upon arrival at homemaker centre.
Good range of products.
Imran was very welcoming, approachable and had great product knowledge.
Sales transaction and organisation of delivery was simple and efficient.
Extremely happy with product purchased.
Thank you Imran and the team at Snooze Alexandria

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Leigh S

Leigh SSydney, NSW

Rock Star Customer Service!

published

treated like royalty, guided through mattress, bed head shapes, fabric and custom decorative touches. Great service. Awesome quality. Unreal experience!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Tony

TonySydney, NSW

  • 2 reviews

Pain-free experience.

published

Exceptional service by Imran. Knowledgeable and helpful. Made the whole process a positive experience. No pressure, no fuss purchase. Thank you.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria. NSW
1 comment
Snooze
SnoozeSnooze
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Can not recommend Nick enough!!

published

My wife and I recently purchased a King bed from the Snooze Alexandria store and were pleasantly surprised by the sensational service of Nicholas.
Nicholas made us feel comfortable not pushed into making a decision in our new bed.
We really felt like Nicholas cared about us and was very knowledgeable throughout the process.

We can not recommend Nicholas and his service enough.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria NSW
1 comment
Snooze
SnoozeSnooze
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Nicholas is fantastic! Could not have asked for better service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Wonderful customer service

published

Staff were very attentive to my needs, offered helpful advice, a huge range of mattresses to choose from, very pleased with my purchase! Extremely comfortable and suits me perfectly. Thanks to the wonderful staff at Snooze Alexandria!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Brilliant experience! Exceptional customer service and product!

published

I was assisted by Imran who gave me clear and and concise options. Helped me through the decision making process and provided me with the best possible product for my price point. Very friendly and professional. Highly recommend!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Camilla

CamillaSydney, NSW

Thanks to Nick!

published

Thank you to Nick at Snooze Alexandria - he was so fantastic to deal with. Friendly, flexible and efficient! Our new bed is fantastic and we have just ordered the matching bed head. We couldn’t be happier!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria nsw
1 comment
Snooze
SnoozeSnooze
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Outstanding service. Couldn't be happier with purchase. Thanks Barry!

published

My partner and I were shopping for a new, firmer mattress to help with his back issues, and were tossing up between a queen or a king (depending on price). We thought we knew what we wanted, but thanks to the outstanding customer service provided by Barry in the Alexandria NSW Snooze we walked away with a superior product, in a king, $700 less than the other mattress we were considering. So happy with our purchase - thanks so much Barry!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria NSW
1 comment
Snooze
SnoozeSnooze
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Terence

TerenceSydney, NSW

New bed frame, mattress and pillow

published

We are delighted with our new Australian hardwood bed frame. It finally brings a quality finished look to our bedroom and the Sealy Mattress is divinely comfortable. A big thanks to Barry for his excellent and patient service. Such a positive retail experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria, NSW
1 comment
Snooze
SnoozeSnooze
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Best mattress and sales rep ever!

published

Bought a sealy exquisite ultra plush mattress which my entire family is jealous of. Couldn’t be happier with it but Barry from Snooze Alexandria made the entire experience that much better!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria NSW
1 comment
Snooze
SnoozeSnooze
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Sonia M

Sonia MSydney, NSW

TERRIBLE CUSTOMER SERVICE

published

My daughter and son in law had a terrible experience in this store, no good complaining in store as the offender was the franchise owner [Name Removed]. This woman was offensive and very rude, they both walked out feeling belittled and upset. Not people you want to represent your brand/product. I suggest visiting another snooze store if you are shopping for a mattress. I found these same complaints on google reviews, please read before you support this store, especially if you want to be treated with some respect.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationALEXANDRIA
2 comments
Snooze
SnoozeSnooze
Sonia M
Sonia M
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Lisa Brown

Lisa BrownSydney, NSW

Everyone needs a Energise base Posturmatic

published

I want to thank snooze @ Alexandria for our sleep profile.. the profile helped us in suggested mattress support we are now the happy owners of the Majestic Flex QS Elevated Ultra Collection with massage
And matching base Wow...
Barry your customer service is impeccable & charming. Anyone thinking about buying a new bed go to snooze so professional thank you again Barry cheers Lisa & Craig

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Kelly

KellySydney, NSW

Excellent customer service!

published

We recently visits the Snooze Alexandria store and was served by Imran. He was so helpful and knowledgeable as we were trying to decide which bed would be best for us. Over two days he was patient with us as we made our decision. Imran made the whole experience less stressful and was a pleasure to deal with.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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David

DavidSydney, NSW

Amazing Experience

published

My wife and I have come back to this store multiple times not only for the great products but the best service. Nicholas has assisted us on numerous occasions and has exceeded our expectations every time. He even went so far as to offer my pregnant wife a seat while we looked around the store. It is this kind of top service that deserves to be recognized. Nicholas’ great product knowledge and continuous efforts for outstanding customer service keep us coming back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Hannah

HannahSydney, NSW

  • 2 reviews

Great service from Renata

published

Rally great service from Renata. SHhe served me quickly and didn't push me into buying anything I didn't want. Resulted in buying the bed base in around 10 mins from start to finish. Great communication post purchase and overall excellent service and value.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Meryl

MerylSouth East Queensland, QLD

  • 2 reviews

Amazing service from Barry @ Snooze

published

This is the second bed we've bought for our family through Barry @ Snooze Alexandria. Amazingly helpful and humorous service, Barry really looked after us and made sure we could have everything we wanted within our budget too. Thanks enormously Barry.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria NSW
1 comment
Snooze
SnoozeSnooze
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A hard choice made easy !

published

Picking your first bed is always going to be difficult! Especially for a teenager. We found the store had a good range to pick from in look & quality. Barry was extremely nice and was very helpful in explaining & showing us the many options possible, showing a great range of knowledge which made the whole experience so much easier.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria, NSW
1 comment
Snooze
SnoozeSnooze
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Matthew

MatthewSydney, NSW

  • 3 reviews

Terrific service. No pressure to purchase, excellent product knowledge, great range and competative prices.

published

I came into the store after spending alot longer than i had planned to at the homemaker centre alexandria. I reallt just popped my head in the store to have a quick look, however the staff member, Barry, was very welcoming and genuinly interested in my needs. After a chat and a computerised diagnosis of my needs, he presented me with a few options.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
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Snooze NSW, Alexandria

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and Mattresses
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