TERRIBLE CUSTOMER SERVICE
My daughter and son in law had a terrible experience in this store, no good complaining in store as the offender was the franchise owner [Name Removed]. This woman was offensive and very rude, they both walked out feeling belittled and upset. Not people you want to represent your brand/product. I suggest visiting another snooze store if you are shopping for a mattress. I found these same complaints on google reviews, please read before you support this store, especially if you want to be treated with some respect.
Perfect and professional service
The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.
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