Reviewer Photos & Videos
Terrible service and terrible bed. Do not buy from alexandria snooze and do not buy a madison empire!
Purchased a Madison Empire bed. Wasted 7k on this piece of junk. Too firm to start with and then became too soft - pillow top saged even though I have rotated it as requested. Emailed the staff back in November ([name removed]), chased in December and STILL awaiting a reply. I will be demanding a refund otherwise I will be taking this to fair trading or a current affair. Buyers beware!
Great Product, Price & Service!
Excellent service. Showed an extensive knowledge of the product range including best options for sleep style. Negotiation on price was extremely fair and offer was honoured the following day. Much generosity shown in provision of additional extras. Delivery was seamless. Early days...love the purchase.
Excellent customer service, great range
Felt taken care of, but never pressured. Barry was amazing at finding the right mattress and bed for us, for a great deal. He offered lots of options at different price points, and made sure we spent time finding the best fit. Sorting out delivery was also a breeze. A big purchase, made easy. Loving our new sleep digs!
Great experience at Snooze Alexandria. Martez helped up select the perfect mattress & was very helpful is organising a flexible delivery date for us. Fantastic customer service! I would highly recommend.
Great products and Service
My wife and I went in top purchase a Queen mattress as our current one was getting old. The Sales Assistant took her time to explain the difference between the brands and the type of mattresses. She recommend we spend a few minutes lying down on the mattresses within our price range so we can select what was the best for us.
The pricing was very competitive and the service was great.
Great Service and Knowledge
Amazing Service by Imran, He was very Knowledgeable, Personable and generous. He is the perfect employee for Snooze. If i was management I would recommend Imran for a National service award. We are extremly happy with the service which was provided by Imran, he is the perfect sales consultant, He should be commended.
Barry at Snooze Alexandria provided fantastic service!
Barry at Snooze Alexandria provided us with excellent, friendly and professional service, and a great price. He guided us through various mattress options, allowing us plenty of time to try each one out without feeling pressured. Purchase, delivery and assembly of our new bed/mattress was seamless. Thanks Barry and the Snooze team!
Great service great bed
We bought our Madison Times Square from Snooze Alexandria. Marthese was very helpful and patient. We have loved the bed so much over the last 10 months we went back today to buy something similar for the spare room. Great experience.
- NSW, Alexandria
- Verified customer
Snooze Alexandria were amazing!
I wanted to pass on a big thank you to Marthese who helped us choose our bed today. Her service was amazing. She was knowledgeable, friendly and made the whole process very easy. We're very excited about our new bed and really pleased that we came into the Snooze store today.
Thanks so much!
We were looking for a bed, and Imran from Snooze Alexandria was very friendly and helpful. He spent some time trying to get to know us and our preferences, before offering options that were tailored to us and our needs. Not pushy, very informative, and encouraged us to take our time and try whatever we wanted. He was knowledgeable and we felt very well taken care of. Overall a very comfortable and enjoyable experience!
- NSW, Alexandria
- Verified customer
Barry at Snooze Alexandra is amazing!
Shopping for a new mattress can often be daunting. But Barry at Snooze Alexandria was informative, kind and funny - making the experience simple and easy! With the profiling system I learned that I had been sleeping on the wrong kind of mattress for some time and walked away with a perfect match to my sleeping habits and body type. I can’t wait to enjoy my new bed and I appreciate the effort Barry went to to help me consider and choose my options so clearly!
Barry is the king of customer service
Snooze Alexandria NSW.
Very impressed with Barry’s knowledge and was pleased with his sales technique. We felt very well looked after, and want to thank Barry for his guidance through the range and options.
I’m a repeat customer and always enjoy coming back to Snooze - Alexandria. All our bedding, pillows and mattresses are purchased here.
Great customer satisfaction
Options are fantastic
Always put a smile on our faces
Led by an amazing & highly experienced Store Manager M ;)
The most comfortable bed I’ve ever had
I purchased the bed in store, the staff and service was great, I would highly recommend them to anyone looking for a new bed
Great customer service
I visited the Snooze Alexandria store to get information about purchasing a new bed. The service I received was excellent. On my first visit the sales assistant explained what I should consider when thinking about a purchase. There was no pressure just a lot of relevant information. After considering other options I went back to Snooze Alexandria and again received excellent personalised service from Barry where my questions were answered and advice offered which made it easy to make my purchasing decision. It was one of the most comprehensive shopping experiences I have had and with the bed delivered and installed at the agreed day and time I am a very satisfied customer and could not recommend the store more highly.
Great Service and Product Knowledge
Marthese helped me select the best mattress for my needs and gave me the best finance option. Nick was also very helpful with the exchange of the right pillows that suited me.
Best service and product ! Outstanding
We purchased 14 Beds and all the bedding for a holiday house. Marthese and her team where amazing they guided use through all the decision with ease. The best service I have ever received they organise an out of area delivery with such ease. The follow up serve has been outstanding they truely care about what they do. Every guest that has commented that they wished the own beds and pillows where as good as the ones Marthese and the team supplied. Great product brilliant product
Excellent customer service
We were assisted by Imran who gave us excellent information and advice, and helped us pick out the perfect bed and mattress for us.
No change policy hidden
A couple weeks ago, I was going to purchase a single mattress for my 5 years old in Alexandria snooze store. After the sale person briefly introduced, I paid $320 for a mattress. When I came back home, I found it's not firm mattress. Therefore I called the store and was told I could cancelled the mattress. However when I contacted the customer service and was told "no change mind" policy. Since I didn't want go to the store anymore, I didn't take the store credit offer. I have to pay $50 just for one invoice as their admin fee. How ridiculous! Never go to snooze again.
Great service from Arthur
We purchased a queen size mattress from Arthur today and we were very impressed by his excellent service and knowledge of his products.
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