Reviewer Photos & Videos
Service like no other
We went into buying a mattress with very little idea of what we were after/needed. From the moment we walked into Snooze, Nick made us feel welcome and very informed of our options. We spent a little under an hour in the store, and walked out feeling as a very happy customer. 5/5.
Superb customer service
we went in for a mattress and ended up with so much more. We were looked after by Imran who we found to be knowledgeable, helpful and really polite and without being in any way pushy. Really good experience.
Madison grosvenor 2014
Customer service was outstanding.
Walked in on a Thursday late night 8:50pm walked out purchased a bed. These people are now 'friends' not salespeople. They were direct and helpful. Love there work! You want a bed this is the place.
There honesty, and friendly there worth a visit.
- NSW, Alexandria
Sales rep is outstanding
I purchased in store. Amanda helped me and my partner choose the right mattress for us, aided by special software. She spent 2 hours with us and was extremely helpful, patient and even quite fun to chat to. My purchasing experience was excellent and I would recommend this store and this sales rep. Thanks Amanda :)
Amanda at Snooze Alexandria - best salesperson I've ever encountered!
I was at Snooze Alexandria approximately one month ago and I would like to convey my thanks to a lovely salesperson Amanda. Amanda's professionalism, courtesy and consideration towards my partner and myself made our experience extremely easy and enjoyable. She knew all of the products very well, worked through our indecisiveness and spend time with us through the process. We ended up purchasing a king mattress, gas lift frame with custom bedhead and I can guarantee that I would not have purchased this had it not been for Amanda. If Snooze reads this, Amanda is one to be watching and rewarding for her dedication to your company.
Customer service excellence
If anyone is searching for a quality product in bedding, stop into Snooze at Alexandria and ask for Martez. I was professional dealt with, provided a quality mattress using latest technology in assessing best suited matress to my body type. The price and service was nothing short of spectacular. Highly recommend Snooze Alexandria and let Martez take care of you.
Great experience. Thanku Martez.
Great service from the younger female staff member at Snooze at Alexandria Homemaker Centre. She helped me choose a mattress and wasn't too pushy, left me for periods of time to think and was happy for me to go down to Forty Winks to have a look to compare. I came back and she was very helpful, showed me where to park when I pick my mattress up etc. Would definitely recommend visiting this store!
- NSW, Alexandria
Great Customer Service
Over year after I purchased a very expensive Mattress from Snooze in Alexandria I found myself very unhappy with the way it was wearing. I went through the manufacturers complaints process to no avail, in fact I gave up. My partner and I spoke with the store owner Marthese and we were able to come to a very satisfactory outcome. People have lost the art of Customer Service these days but now they have a customer for life. Thanks again Marthese.
- NSW, Alexandria
Good in store experience
Purchased in store. Sales person helpful and not too pushy. Price was good compared to other stores, and delivery option was very timely. Happy customer!
Review collected in partnership with Snooze
Walked into store unsure of what I was looking for, got great advice and price, very happy with my purchase.
Expert knowledge and advice delivered W
So great to go to a store where not only did we get exceptional customer service but all the information we asked for about the mattresses to make our decision. The member of staff was extremely knowledgeable about the products and really guided us to choose the mattress that was best for us and that we were happy with. Fantastic service and we're really happy with the product.
Great service and product range
We found the sales person at snooze to be extremely helpful. We tried out Bed Match and this assisted with finding out the right mattress for us.
We furnished all our bedrooms and we had an amazing experience.
We received good value for money and we are very happy with the choices we made. The support and guidance was appreciated. Thanks.
❤️ bed match & Snooze ALEXANDRIA
We bought a My Side and now we are back again for the family.
It was just too easy and just as good as the first time.
She was amazing !
Thanks for taking care of us again.
Nick in the Alexandria store. Knowledgable guy, not pushy. Needed a bit of time to think it over and Nick honored the deal he originally gave me. Feel I've made the right decision.
- NSW, Alexandria
100% PERFECT Customer Service
My experience with Snooze in Alexandria Sydney NSW recently was amazing. Our sales assistant was friendly, efficient, accommodating, patient, knowledgeable, nothing was too hard. It was an absolute joy to receive such precise and fabulous customer service. Well done and Thank you Martez.
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