Inferior products. Shop elsewhere
Purchasing was pleasant as all the staff were extremely helpful. However the products are incredibly poorly made and didn’t even make 12 months before we had to send the bedside tables back for repair as the veneer has peeled off.
The King Size bed frame is constantly requiring maintenance, and the products sent back for repair are again peeling.
I wouldn’t shop at Snooze again if you paid me to.
That's why we suggest you pay to have it put together
I'm very frustrated at the lack of customer service. And lack of concern. After ordering my bed I was told it would be a 8 to 10 weeks. Then at the end of this they called and said it was coming.. The delivery of my bed was delayed two more weeks due to error on the part of snooze. So when I rang in frustration about my bed I expected to be assisted.. Instead It was suggested I probably should have taken the offer of paying the extra fee to have the bed put together professionally. I would have loved to pay for the service but it was above wha...t I could afford . This bed was a huge treat for me that I saved up for and was excited to own. So the managers "helpful" suggestion that perhaps I should have paid to put it together really Annoyed me. I still haven't put the bed together and won't be recommending snooze to my friends my email address has been provided should anyone wish to contact me.
Beware of Rushing through final costs
We purchased a mattress from the Alexandria store and throughout the whole dealings we spoke about delivery included. When it came time to write up the receipt there was no mention of payment of $70 to the driver on delivery. The lady explained the process where they would call etc but never told us about this cost. The hand written receipt was misleading as there was no value put into the amounts section and from this as we assumed it was included. Only today I find out it said $70 COD. Which as I find out is cash on delivery.
Just be aware of these extra costs because they will make you think something and rush you through payment so that you wont notice.
Find out how Snooze NSW, Alexandria compares to other Furniture Shops
Know better, choose better.
After deciding to buy a new bed, I went to Snooze Alexandria, spending a lot of time in the store to decide on the right mattress for me, I made my choice, with the help of the very nice salesman. I was told 1-2 weeks delivery time. My new bed was delivered within a few days of purchase --& from there it has been downhill! 1st -the base -the middle leg holder was faulty, & leg couldn't be screwed in -- which the delivery men very promptly reported.
After they left, we noticed a dirty mark on the mattress -again, promptly reported, plus a tr...ip back to the store to show the photo of the mark. I was told it would take a few days to get it sorted -- (& a few phone calls)& then another wasted day to wait for the replacement bed to arrive.. Then to make the bed, & guess what --a hole in the mattress protector (that I bought as suggested by the salesman.) Another trip back to the store .. not happy! Whilst the salespeople involved have been very nice & helpful, I still haven't got to sleep in my new bed. I have brought several beds over the years (none as expensive as this one) ,& never had a problem. Would I shop again at Snooze? -definitely not!
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