Inferior products. Shop elsewhere
Purchasing was pleasant as all the staff were extremely helpful. However the products are incredibly poorly made and didn’t even make 12 months before we had to send the bedside tables back for repair as the veneer has peeled off.
The King Size bed frame is constantly requiring maintenance, and the products sent back for repair are again peeling.
I wouldn’t shop at Snooze again if you paid me to.
Great Service from Alexandria store
Amanda from the Alexandria store was the best! She helped us out with picking the right mattress and was with my partner and I for about an hour all up. We didn't even buy the goods that day but was simply offered a quote as we still had to chat and decide. No pressure at all from her. We ended up calling back and purchasing the mattress as you can't really match that service, where the mattress is tailored to an individually specifically, with any other store. Thank you Amanda! You deserve every bit of recognition.
I cannot say, unfortunat...ely, that we had the same quality experience in the Marsden Park store and was very much the opposite. We walked in there to show my brother and his wife what we had intended to purchase from Alexandria and a sales rep had provided the most pushy and rude service i have ever experienced. I was left to feel bad about not buying something from that store specifically. Keeping in mind a customer should never be made to feel that way as your items are a couple of hundreds of dollars and not just a pair of shoes you can return if you simply change your mind. All in all this did not change our views on purchasing from snooze and hopefully Amanda gets recognition for her excellent service where it is due!
Love the mattress
We bought a Madison mattress from Snooze a few months ago now and absolutely love it. Very comfortable. The sales team at Alexandria were very helpful and did not rush us into making a decision.
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That's why we suggest you pay to have it put together
I'm very frustrated at the lack of customer service. And lack of concern. After ordering my bed I was told it would be a 8 to 10 weeks. Then at the end of this they called and said it was coming.. The delivery of my bed was delayed two more weeks due to error on the part of snooze. So when I rang in frustration about my bed I expected to be assisted.. Instead It was suggested I probably should have taken the offer of paying the extra fee to have the bed put together professionally. I would have loved to pay for the service but it was above wha...t I could afford . This bed was a huge treat for me that I saved up for and was excited to own. So the managers "helpful" suggestion that perhaps I should have paid to put it together really Annoyed me. I still haven't put the bed together and won't be recommending snooze to my friends my email address has been provided should anyone wish to contact me.
Beware of Rushing through final costs
We purchased a mattress from the Alexandria store and throughout the whole dealings we spoke about delivery included. When it came time to write up the receipt there was no mention of payment of $70 to the driver on delivery. The lady explained the process where they would call etc but never told us about this cost. The hand written receipt was misleading as there was no value put into the amounts section and from this as we assumed it was included. Only today I find out it said $70 COD. Which as I find out is cash on delivery.
Just be aware of these extra costs because they will make you think something and rush you through payment so that you wont notice.
Osteopathic mattress from Snooze Alexandria
Purchased one of the 'AOA approved' osteopathic mattresses from Alexandria. The salesperson was very helpful and informative and the mattress was delivered on time AND taken up 2 flights of stairs at no extra cost.
Several months later the mattress is still firm and very comfortable and I'm sleeping better than I have for ages!
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