Reviewer Photos & Videos
Five Star for Rocky
Really good manager with in-depth understanding of customer requirements
Highly recommended for customer service. Offered different products and explained all the pros and cons for each of them. Will visit Store again if required in future...
Very helpful store manager
My husband and I were greeted by Rocky (store manager) within minutes of being in the store. He was very helpful, knowledgeable and more importantly patient. At no point did we feel like we were getting pushed into buying anything and even when we did decide to buy we weren't being pushed into the most expensive item in the store which was a nice change. After maybe an hour and a half, we walked out of the store very satisfied having purchased a king size bed, mattress and two pillows despite only going in for a look. We would definitely recommend going to see Rocky if you are unsure about what you are looking for.
Five Star to Nirali
First time buying from Snooze and i got to say it was the best customer experience ever! We want to thank Snooze Auburn Staff Nirali for her wonderful service in patiently answering our enquires and offering us a good price for our Sealy Exquisite mattress! Nirali was super helpful and kind. Definitely highly recommend it! Can't wait for our mattress!
Rocky was helpful! Great services and beautiful prices
Visited the Auburn store twice to buy 2 beds and 2 mattresses. Was greeted by the store manager Rocky. Rocky was very knowledgeable about the products. I ended up choosing a Tempur mattress because I wanted something comfortable yet firm and supportive. Rocky gave me a beautiful price on my items. I was very satisfied with my shopping experience.
Thanks to Nirali: helpful, patient sales person.
We want to thank the helpful lady Nirali who patiently answered all our questions about king sized beds and mattresses. We bought a Sealy Posturepedic Sublime mattress and base. We look forward to its delivery!
Excellent Service from Rocky
We were provided with excellent service with in depth explanations about each mattress that we looked put. Rocky was a very knowledge person and was able to direct us to the right mattress for us. Would definitely recommend Rocky to anyone who is unable to make decisions or wants to know more about any mattress.
- NSW, Auburn
- Verified customer
Unreal customer service
By way of introduction my name is Ema Volavola. I visited your store this afternoon Thursday 8 October and was serviced by your sales manager Rocky. I have visited many stores and have been looked after by respective staff but no one comes close to what I experienced with Rocky’s customer service extended to my friend and I.
Rocky took the time to listen (a skill that many have lost) and understood my needs. I was taken by his sensitivity and understanding to what I really needed with regards to a mattress. His knowledge on various...products in store was impressive. I am so looking forward to the delivery of my “business class” posturepedic sublime Elevate ultra collection queen size mattress. So Rocky, thank you I really appreciated the time you took with me and will be more than happy to recommend you and your store to my friends and family.
Rocky went above and beyond
Rocky helped us find the perfect mattress and bed to suit our needs. He was overtly helpful and understood our needs. We would recommend him over any other sales person.
Rocky was amazing
Great service and explanation of the mattress and what was needed for us. Would definitely recommend rocky to anyone looking for a mattress or unsure of what will work for them.
Excellent customer service
Excellent customer service provided by Sabita. She knew her products very well and gave us excellent advice on the different style of mattresses and bed frames. Would highly recommend her and will definitely be back in the future for other products.
Rocky the amazing sales person
We went to find a bed today and did not know what we liked or wanted Rocky went out of his way to educate us and help us with our choice. Thanks again Rocky
Rocky at Auburn was so helpful and made our decisions so much easier
Rocky at the Auburn store gave us excellent customer service. He matched our needs with the right bed and really cared that we receive the right product instead of trying to sell us the most expensive product. I am really happy with the purchases I made. I bought a Madison Queen, 2 Sealy singles and a slumberland single mattress. Thankyou for your help Rocky.
Jennifer & Parents
Served by Rocky - came in with my elderly mum one day and came back the next for my own mattress. Rocky was attentive without being pushy , was very knowledgable and patient.
Thank you Rocky
Very refreshing to find "Rocky", a great salesman who knows his product indeed!! He spent considerable time with us and a good sense of enthusiasm about us and the bed we required. Bravo Rocky.
Amazing Customer Service!
We were served straight away and even during my child's meltdown the guy serving us was patient and kind. He also did a good deal for us! He explained which one he thought was the right mattress for our needs and why.
Excellent customer service
I highly recommend Nirali as a sales person. Extremely helpful and not pushy. Nirali ‘s patience and time helped us decide on the perfect bed within our budget for my elderly mother. Thank you Nirali
Thanks to the worker rocky, he was very helpful in choosing the perfect mattress for me and my partner! We are so excited to sleep on our new mattress. Thank you!
Excellent Customer Service
Looking for the perfect mattress was a smooth and wonderful experience at Snooze, thanks to Rocky. He provided outstanding customer service, was very informative and built a great rapport with myself and my friend. Thank you! Will definitely refer all friends and family to Rocky at Snooze!
Service from rocky was fantastic ,not pushy & showed us the full range of beds that we asked about & then gave us great advise on what the difference was between all the products without going over the top
Very happy with service received from Rocky at Snooze Auburn
Extremely grateful for the old school , friendly and professional customer service provided by Rocky the Manager at Snooze Auburn for our purchase today on a new mattress. Extremely knowledgeable and gave us a great deal !
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.