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Snooze NSW, Auburn

Snooze NSW, Auburn

4.0 from 45 reviews · View Statistics

Reviews

4.8

21 reviews
5
(20)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    4.7 (12)
  • Return Claim MadeYes (0) · No (21)
  • Warranty Claim MadeYes · No (21)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Customer Service
    4.8 (20)
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Reviewer Photos & Videos

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Five Star for Rocky

published

Really good manager with in-depth understanding of customer requirements
Highly recommended for customer service. Offered different products and explained all the pros and cons for each of them. Will visit Store again if required in future...

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
1 comment
Snooze
SnoozeSnooze
Claire M

Claire MSydney, NSW

  • 4 reviews

Very helpful store manager

published

My husband and I were greeted by Rocky (store manager) within minutes of being in the store. He was very helpful, knowledgeable and more importantly patient. At no point did we feel like we were getting pushed into buying anything and even when we did decide to buy we weren't being pushed into the most expensive item in the store which was a nice change. After maybe an hour and a half, we walked out of the store very satisfied having purchased a king size bed, mattress and two pillows despite only going in for a look. We would definitely recommend going to see Rocky if you are unsure about what you are looking for.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn, NSW
1 comment
Snooze
SnoozeSnooze

Five Star to Nirali

published

First time buying from Snooze and i got to say it was the best customer experience ever! We want to thank Snooze Auburn Staff Nirali for her wonderful service in patiently answering our enquires and offering us a good price for our Sealy Exquisite mattress! Nirali was super helpful and kind. Definitely highly recommend it! Can't wait for our mattress!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze
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Rocky was helpful! Great services and beautiful prices

published

Visited the Auburn store twice to buy 2 beds and 2 mattresses. Was greeted by the store manager Rocky. Rocky was very knowledgeable about the products. I ended up choosing a Tempur mattress because I wanted something comfortable yet firm and supportive. Rocky gave me a beautiful price on my items. I was very satisfied with my shopping experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn, NSW
1 comment
Snooze
SnoozeSnooze

Thanks to Nirali: helpful, patient sales person.

published

We want to thank the helpful lady Nirali who patiently answered all our questions about king sized beds and mattresses. We bought a Sealy Posturepedic Sublime mattress and base. We look forward to its delivery!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn NSW, Snooze
1 comment
Snooze
SnoozeSnooze
peter

peterHunter Region, NSW

Excellent Service from Rocky

published

We were provided with excellent service with in depth explanations about each mattress that we looked put. Rocky was a very knowledge person and was able to direct us to the right mattress for us. Would definitely recommend Rocky to anyone who is unable to make decisions or wants to know more about any mattress.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn, NSW
1 comment
Snooze
SnoozeSnooze
Ema Volavola

Ema Volavola

  • 2 reviews
  • 1 like

Unreal customer service

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn Megamall NSW
1 comment
Snooze
SnoozeSnooze

Rocky went above and beyond

published

Rocky helped us find the perfect mattress and bed to suit our needs. He was overtly helpful and understood our needs. We would recommend him over any other sales person.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn, NSW
1 comment
Snooze
SnoozeSnooze

Rocky was amazing

published

Great service and explanation of the mattress and what was needed for us. Would definitely recommend rocky to anyone looking for a mattress or unsure of what will work for them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
1 comment
Snooze
SnoozeSnooze
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Excellent customer service

published

Excellent customer service provided by Sabita. She knew her products very well and gave us excellent advice on the different style of mattresses and bed frames. Would highly recommend her and will definitely be back in the future for other products.

John

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze
Emer

EmerSydney, NSW

Rocky the amazing sales person

published

We went to find a bed today and did not know what we liked or wanted Rocky went out of his way to educate us and help us with our choice. Thanks again Rocky

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze
Jennifer

JenniferSydney, NSW

Rocky at Auburn was so helpful and made our decisions so much easier

published

Rocky at the Auburn store gave us excellent customer service. He matched our needs with the right bed and really cared that we receive the right product instead of trying to sell us the most expensive product. I am really happy with the purchases I made. I bought a Madison Queen, 2 Sealy singles and a slumberland single mattress. Thankyou for your help Rocky.
Jennifer & Parents

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze

Excellent service

published

Served by Rocky - came in with my elderly mum one day and came back the next for my own mattress. Rocky was attentive without being pushy , was very knowledgable and patient.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze
Anne

AnneSydney, NSW

Thank you Rocky

published

Very refreshing to find "Rocky", a great salesman who knows his product indeed!! He spent considerable time with us and a good sense of enthusiasm about us and the bed we required. Bravo Rocky.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
1 comment
Snooze
SnoozeSnooze
Jessica M.

Jessica M.

  • 3 reviews

Amazing Customer Service!

published

We were served straight away and even during my child's meltdown the guy serving us was patient and kind. He also did a good deal for us! He explained which one he thought was the right mattress for our needs and why.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
1 comment
Snooze
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Excellent customer service

published

I highly recommend Nirali as a sales person. Extremely helpful and not pushy. Nirali ‘s patience and time helped us decide on the perfect bed within our budget for my elderly mother. Thank you Nirali

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
1 comment
Snooze
SnoozeSnooze

Awesome service

published

Thanks to the worker rocky, he was very helpful in choosing the perfect mattress for me and my partner! We are so excited to sleep on our new mattress. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze

Hi Nahida, thanks for leaving your review. Great to hear you had such a positive experience with Rocky in our Auburn store. We have forwarded your thanks to the team. Regards, Snooze.

Excellent Customer Service

published

Looking for the perfect mattress was a smooth and wonderful experience at Snooze, thanks to Rocky. He provided outstanding customer service, was very informative and built a great rapport with myself and my friend. Thank you! Will definitely refer all friends and family to Rocky at Snooze!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Auburn Megamall
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Zed. We're glad to hear your experience choosing a mattress was positive, and will be sure to pass your feedback along to Rocky and the team. Thanks, Snooze

Great Service

published

Service from rocky was fantastic ,not pushy & showed us the full range of beds that we asked about & then gave us great advise on what the difference was between all the products without going over the top

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn Mega Center
1 comment
Snooze
SnoozeSnooze

Hi Lyn, thank you for providing your feedback. We are glad the in-store team were able to help with your choice of bed, we will be sure to pass this onto them. Regards, Snooze.

Ali

AliAU

  • 2 reviews

Very happy with service received from Rocky at Snooze Auburn

published

Extremely grateful for the old school , friendly and professional customer service provided by Rocky the Manager at Snooze Auburn for our purchase today on a new mattress. Extremely knowledgeable and gave us a great deal !

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
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