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Snooze NSW, Auburn

Snooze NSW, Auburn

4.1 from 49 reviews · View Statistics

Reviews

2.3

3 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(2)
  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (1) · No (2)
  • Warranty Claim MadeYes (3) · No
  • Product Appearance As advertised (0%) · Not as advertised (100%)
  • Customer Service
    3.0 (3)
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Para

ParaSydney, NSW

We found exactly what we wanted with the help of Rocky.

published

the location was easy to find the range of products was extensive and our sales manager was so helpful in helping us choose the right matress and base that suited us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAuburn NSW
1 comment
Snooze
SnoozeSnooze
Jamie K.

Jamie K.Sydney, NSW

Bed is faulty.

published

The store was fine and the customer service wasn’t an issue. My issue is with the product and the follow up guarantee. Our bed is faulty and doesn’t fit together as it should. They sent someone to ‘assess’ it however they only sent the drivers! They were trying to fix it. We refused as we didn’t want a fixed bed, we wanted a quality product from the start. The bed creaks, moves and isn’t able to be assembled properly, tolerances are terrible. So we now require a refund as given the build quality on this 2k bed, it’s really average. We need to buy another or look elsewhere.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze
TimD

TimDSydney, NSW

Terrible advice

published

Salesperson only cared about her commission, not what we wanted. We repeatedly said we slept hot and she sold us a Posturpeadic with a soft layer on top; the most expensive option. We were so hot the first night (in winter) it was like sleeping on an electric blanket turned up high, made worse by the mattress protector she said we needed. We immediately rang them to see what could be done ... we are still waiting for the return call we were promised. After finding we had complained on this site, they responded but failed to return our money.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationSnooze, Auburn
2 comments
Snooze
SnoozeSnooze
TimD
TimD
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