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Snooze NSW, Auburn

Snooze NSW, Auburn

4.0 from 45 reviews · View Statistics

Reviews

1.0

1 review
5
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4
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3
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2
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1
(1)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (1) · No
  • Warranty Claim MadeYes (1) · No (0)
  • Product Appearance As advertised (0%) · Not as advertised (100%)
  • Customer Service
    3.0 (1)
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Jamie K.

Jamie K.Sydney, NSW

Bed is faulty.

published

The store was fine and the customer service wasn’t an issue. My issue is with the product and the follow up guarantee. Our bed is faulty and doesn’t fit together as it should. They sent someone to ‘assess’ it however they only sent the drivers! They were trying to fix it. We refused as we didn’t want a fixed bed, we wanted a quality product from the start. The bed creaks, moves and isn’t able to be assembled properly, tolerances are terrible. So we now require a refund as given the build quality on this 2k bed, it’s really average. We need to buy another or look elsewhere.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAuburn
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