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Snooze NSW, Auburn

Snooze NSW, Auburn (page 2 of 3)

4.1 from 49 reviews · View Statistics

Reviews

4.1

49 reviews
5
(36)
4
(3)
3
(0)
2
(0)
1
(10)
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Anne

AnneSydney, NSW

Thank you Rocky

published

Very refreshing to find "Rocky", a great salesman who knows his product indeed!! He spent considerable time with us and a good sense of enthusiasm about us and the bed we required. Bravo Rocky.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
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1 comment
Snooze
SnoozeSnooze

Nirali from Auburn excellent customer service

published

My experience in snooze was made easier thanks to the customer service skills Nirali displayed this allowed me to find the perfect bed for my daughter. We entered the store and were immediately greeted and were shown around the store giving us some idea on what would be the perfect fit for our daughter.

Customer Service
1 comment
Snooze
SnoozeSnooze
Jessica M.

Jessica M.

  • 3 reviews

Amazing Customer Service!

published

We were served straight away and even during my child's meltdown the guy serving us was patient and kind. He also did a good deal for us! He explained which one he thought was the right mattress for our needs and why.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze
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Excellent customer service

published

I highly recommend Nirali as a sales person. Extremely helpful and not pushy. Nirali ‘s patience and time helped us decide on the perfect bed within our budget for my elderly mother. Thank you Nirali

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn NSW
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1 comment
Snooze
SnoozeSnooze
RSK

RSKSydney, NSW

  • 2 reviews
  • 2 likes

Do not buy Madison products from Snooze. Sever back pain for anyone who slept on this.

published
3 comments
Snooze
SnoozeSnooze
RSK
RSK
Snooze
SnoozeSnooze

Dear RSK,
If you would like to have your situation reviewed, please know that your email with your name and contact details to enquiries@snooze.com.au will be very welcome.
Snooze.

Awesome service

published

Thanks to the worker rocky, he was very helpful in choosing the perfect mattress for me and my partner! We are so excited to sleep on our new mattress. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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1 comment
Snooze
SnoozeSnooze

Hi Nahida, thanks for leaving your review. Great to hear you had such a positive experience with Rocky in our Auburn store. We have forwarded your thanks to the team. Regards, Snooze.

TimD

TimDSydney, NSW

Terrible advice

published

Salesperson only cared about her commission, not what we wanted. We repeatedly said we slept hot and she sold us a Posturpeadic with a soft layer on top; the most expensive option. We were so hot the first night (in winter) it was like sleeping on an electric blanket turned up high, made worse by the mattress protector she said we needed. We immediately rang them to see what could be done ... we are still waiting for the return call we were promised. After finding we had complained on this site, they responded but failed to return our money.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationSnooze, Auburn
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2 comments
Snooze
SnoozeSnooze
TimD
TimD

Excellent Customer Service

published

Looking for the perfect mattress was a smooth and wonderful experience at Snooze, thanks to Rocky. He provided outstanding customer service, was very informative and built a great rapport with myself and my friend. Thank you! Will definitely refer all friends and family to Rocky at Snooze!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Auburn Megamall
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1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Zed. We're glad to hear your experience choosing a mattress was positive, and will be sure to pass your feedback along to Rocky and the team. Thanks, Snooze

Great Service

published

Service from rocky was fantastic ,not pushy & showed us the full range of beds that we asked about & then gave us great advise on what the difference was between all the products without going over the top

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn Mega Center
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1 comment
Snooze
SnoozeSnooze

Hi Lyn, thank you for providing your feedback. We are glad the in-store team were able to help with your choice of bed, we will be sure to pass this onto them. Regards, Snooze.

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Ali

AliAU

  • 2 reviews

Very happy with service received from Rocky at Snooze Auburn

published

Extremely grateful for the old school , friendly and professional customer service provided by Rocky the Manager at Snooze Auburn for our purchase today on a new mattress. Extremely knowledgeable and gave us a great deal !

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Patty

PattyNewington

  • 4 reviews
  • 4 likes

Worst experience I have encountered

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Snooze
SnoozeSnooze

Great product and services!

published

Great product, good customer service in store. Delivery was fast and driver was friendly! Easy to assemble. Overall excellent experience.

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Grace, thanks for taking the time to leave your review here. We're really pleased to know you had a great experience, and will pass this onto the team at the Auburn store. Enjoy the purchase! Regards, Snooze.

Excellent service

published

Happy with service at time of purchase with Fabio and very helpful. On delivery day the two van drivers Soody and Jonny were very polite and helpful during the delivery. I was very impressed with them and will recommend to my friends.

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Maria, thanks for your review. Great to hear you were happy and impressed with the service from Fabio, Soody and Jonny. We will be sure to pass your feedback on to the team at Snooze, Auburn. Regards, Snooze

Great service from snooze at auburn

published

King size base is great, friendly staff and delivered fairly quickly. I would recommend snooze to all my family and friends

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Jif. Thanks for taking the time to leave a review. We're pleased to hear you had a positive experience and would recommend Snooze. We'll be sure to pass your feedback along to the Auburn team. Regards, Snooze

Amazing service for an amazing product. Thank you

published

Didn’t have to lift a finger. Bed carried in and put straight on. Amazing service for an amazing product. Thanks to the team

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Luke, thank you taking the time to share this review. We're glad to know that you had a great experience with the Snooze Auburn team. We'll be sure to pass on your feedback onto them. Enjoy the new bed! Regards, Snooze.

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Great service!

published

Salesmen was great, variety of products available, all the staff very helpful. Delivery process professional. Highly recommended.Would go back there again.

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Thanks for your kind feedback Mira. We'll be sure to pass it along to the Auburn team. Regards, Snooze

Rachit

RachitSydney

Wonderful selection of products

published

In store, good experience while in the store and delivery guys were good as well. Only problem was high lead time between order and delivery

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review Rachit. We'll be sure to pass your feedback along to the Auburn team. Regards, Snooze

Bed is not what we tried

published

Hi we got a bed delivered on Monday and were never advised the bottom comes in 2 and the mattress is not what we tried. I know he said it will be a little bit harder but it’s 100 times harder. We are sleeping on the floor and cost us 3300. I want a refund otherwise I will take this further. It’s not what we tried at all and again trusted the sales rep.

Went back and the store were so helpful and cared and exchanged to another bed. Very helpful and wanted to ensure we were happy.

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Tania, Thank you for your feedback. We're so pleased to hear that the team at the store were helpful and they were able to help resolve your issue. We'll pass your feedback onto the Auburn team. Regards, Snooze.

Rocky from the auburn store was amazing!

published

Rocky was so helpful when it came to helping me choose the right mattress for me! He gave me so much information and helped me buy the best mattress :)

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Thank you Kieliszek. Rocky will be delighted to hear this. We'll be sure to pass your feedback on to the team at Auburn.

Laurissa

LaurissaSydney, New South Wales

Outstanding service at Auburn Snooze

published

Purchased in store, fantastic service. Very knowledgeable. Sales person approached us and introduced himself nothing was too much trouble, very patient with us. Would definitely recommend. Ask for Rocky!

Shop LocationNSW, Auburn
1 comment
Snooze
SnoozeSnooze

Hi Laurissa, thank you for taking the time to share your feedback with us! We're pleased to hear that you had a great experience at Auburn Snooze, and we'll be sure to pass your feedback on to the team. Regards, AB.

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