Reviewer Photos & Videos
Thanks to Nirali: helpful, patient sales person.
We want to thank the helpful lady Nirali who patiently answered all our questions about king sized beds and mattresses. We bought a Sealy Posturepedic Sublime mattress and base. We look forward to its delivery!
Excellent Service from Rocky
We were provided with excellent service with in depth explanations about each mattress that we looked put. Rocky was a very knowledge person and was able to direct us to the right mattress for us. Would definitely recommend Rocky to anyone who is unable to make decisions or wants to know more about any mattress.
- NSW, Auburn
- Verified customer
Unreal customer service
By way of introduction my name is Ema Volavola. I visited your store this afternoon Thursday 8 October and was serviced by your sales manager Rocky. I have visited many stores and have been looked after by respective staff but no one comes close to what I experienced with Rocky’s customer service extended to my friend and I.
Rocky took the time to listen (a skill that many have lost) and understood my needs. I was taken by his sensitivity and understanding to what I really needed with regards to a mattress. His knowledge on various...products in store was impressive. I am so looking forward to the delivery of my “business class” posturepedic sublime Elevate ultra collection queen size mattress. So Rocky, thank you I really appreciated the time you took with me and will be more than happy to recommend you and your store to my friends and family.
Rocky went above and beyond
Rocky helped us find the perfect mattress and bed to suit our needs. He was overtly helpful and understood our needs. We would recommend him over any other sales person.
Rocky was amazing
Great service and explanation of the mattress and what was needed for us. Would definitely recommend rocky to anyone looking for a mattress or unsure of what will work for them.
Excellent customer service
Excellent customer service provided by Sabita. She knew her products very well and gave us excellent advice on the different style of mattresses and bed frames. Would highly recommend her and will definitely be back in the future for other products.
Rocky the amazing sales person
We went to find a bed today and did not know what we liked or wanted Rocky went out of his way to educate us and help us with our choice. Thanks again Rocky
We found exactly what we wanted with the help of Rocky.
the location was easy to find the range of products was extensive and our sales manager was so helpful in helping us choose the right matress and base that suited us.
Rocky at Auburn was so helpful and made our decisions so much easier
Rocky at the Auburn store gave us excellent customer service. He matched our needs with the right bed and really cared that we receive the right product instead of trying to sell us the most expensive product. I am really happy with the purchases I made. I bought a Madison Queen, 2 Sealy singles and a slumberland single mattress. Thankyou for your help Rocky.
Jennifer & Parents
Served by Rocky - came in with my elderly mum one day and came back the next for my own mattress. Rocky was attentive without being pushy , was very knowledgable and patient.
Thank you Rocky
Very refreshing to find "Rocky", a great salesman who knows his product indeed!! He spent considerable time with us and a good sense of enthusiasm about us and the bed we required. Bravo Rocky.
Amazing Customer Service!
We were served straight away and even during my child's meltdown the guy serving us was patient and kind. He also did a good deal for us! He explained which one he thought was the right mattress for our needs and why.
Excellent customer service
I highly recommend Nirali as a sales person. Extremely helpful and not pushy. Nirali ‘s patience and time helped us decide on the perfect bed within our budget for my elderly mother. Thank you Nirali
Thanks to the worker rocky, he was very helpful in choosing the perfect mattress for me and my partner! We are so excited to sleep on our new mattress. Thank you!
Salesperson only cared about her commission, not what we wanted. We repeatedly said we slept hot and she sold us a Posturpeadic with a soft layer on top; the most expensive option. We were so hot the first night (in winter) it was like sleeping on an electric blanket turned up high, made worse by the mattress protector she said we needed. We immediately rang them to see what could be done ... we are still waiting for the return call we were promised. After finding we had complained on this site, they responded but failed to return our money.
Excellent Customer Service
Looking for the perfect mattress was a smooth and wonderful experience at Snooze, thanks to Rocky. He provided outstanding customer service, was very informative and built a great rapport with myself and my friend. Thank you! Will definitely refer all friends and family to Rocky at Snooze!
Service from rocky was fantastic ,not pushy & showed us the full range of beds that we asked about & then gave us great advise on what the difference was between all the products without going over the top
Very happy with service received from Rocky at Snooze Auburn
Extremely grateful for the old school , friendly and professional customer service provided by Rocky the Manager at Snooze Auburn for our purchase today on a new mattress. Extremely knowledgeable and gave us a great deal !
- NSW, Auburn
- Verified customer
Worst experience I have encountered
I purchased a Bondi king singe bunk bed on the 24 Feb and the sales person was friendly and accommodating. Even gave us a discounted price and I can pay deposit first and come back to pay full balance ,so I thought it was a good customer service . She told us that the bunk bed wasn't readily available and will be delivered in 2-3weeks time. I went to the store on 5 March to pay the full balance and was advised to expect bunk bed in 2-3 weeks time. By end of March, I rang snooze Auburn to ask about my order and when will it be delivered and was ...told that it has been delayed by end of April. And I said ok , fair enough sometimes delay does happen when it comes to furniture. Just after Easter , I called again to check when my bunk bed will be delivered and to my surprise was told that it won't be coming till end of June! What a shock!!! If I didn't keep calling to follow up, no one would have called me to advise of the delay. Not the customer service you would want from a company like snooze!! I then asked to speak to the manager and was told someone would give me a call back. [name removed] from auburn snooze called me back and I told him that I wanted a refund for my order as the timeframe was unacceptable. I said no one even informed me of the delay and from my original purchase I was advised that it was only 2-3 weeks .. who would buy a bed and wait 4 months for delivery???? We needed the bunk bed asap. [name removed] said he would get back to me. I did not receive any call back so I rang again to ask for the manager , was told that manager wasn't working that day. After couple of days, [name removed] called me back and said he has good news for me. He was able to source a new bunk bed from another snooze store and can be delivered 1st May. I was happy about that news and waited for my delivery. Yday delivery came and the driver said that they will install it themselves - free installation. So I thought oh that's good customer service, least that they can do for all the delay it caused me and after so many follow ups. After the bed has been installed, and I was about to sign the invoice that goods have been received in good condition , there was an email attachment that said the bunk bed was a floor stock and it will be installed for the customer free to avoid customer noticing any marks?!!! I'm in disbelief!!!! I was never told that I will receive a floor stock bunk bed! I was clearly told by [name removed] he found a new bunk bed from another store. I rang Auburn branch to ask for [name removed] and asked him why it was a floor stock and he was the one who emailed the wetherill park branch. He denied it saying someone emailed it on his behalf! This is appalling!!! I emailed him several times and send pictures of all the scratches, marks, writings , chips we found on the bunk bed. Even had missing parts. I paid for a brand new bunk bed and did not expect to be treated this way from snooze Auburn!! I want this to be rectified asap!!! Update: I called today and finally was able to speak to [name removed]- area manager. I told him the whole story and what was my experience. He said he wasn't aware of this and was apologetic. He even assured me that such service would not happen to any customer in the future. He was willing to resolve this issue and offered 2 solutions. He said he'll give me a call back tomorrow . I'm hoping that this can be finalised and was very pleased to have been able to speak to [name removed].
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.