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Snooze NSW, Bankstown

Snooze NSW, Bankstown

4.4 from 39 reviews

Reviews

(31)
(2)
(1)
(1)
(4)
  • Product Quality
    4.9 (19)
  • Return Claim MadeYes (0) · No (22)
  • Warranty Claim MadeYes (1) · No (20)
  • Product Appearance As advertised (67%) · Not as advertised (33%)
  • Customer Service
    5.0 (23)
Fiona

FionaSydney, NSW

Exceptional Product -exceptional customer service

published

Bed is great !We went for a Sealy exquisite.The reason we bought it was because of Samantha .Her product knowledge and passion to exceed what was required to get the sale across the line was exceptional!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze

Most accommodating and warm service!

published

We have been loyal Snooze customers for the past 15 years, and our most recent experience with them has proved why we will continue to be loyal. Having an unexpected issue with our most recent purchase, Snooze accommodated our needs with warmth and understanding, making sure that we were happy and pain free! Their generosity will not be forgotten! Thank you Snooze, we will definitely be back!

Customer Service
Product Quality
Store LocationSnooze Bankstown
1 comment
Snooze
SnoozeSnooze
Robyn Bradley

Robyn BradleySydney, NSW

Love love love my bedroom suite

published

Id like to thank the beautiful, most amazing caring staff at Snooze, specially Maria. We spent days looking for furniture and specially a bedroom suite after it was all destroyed after my sons murder in my house. What you did for me was above and beyond. This was the first time in weeks I actually smiled, yes cried too but happy tears. . I love love love my bedroom suite so much. Havent seen anything close to it that Id even look sideways at. Thank you Snooze but more so Maria.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze
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Sue S.

Sue S.

  • 2 reviews

Love it, love it, love it :)

published

Awesome staff from the moment i walked in, Marta your knowledge and customer service was fantastic. Im extremely happy with my purchase Madison QS Mattress.
Marta and Fabio an extra thank you to you both for going out of your way to drop off my mattress protector, which was left behind.
fabulous! outstanding service.

Cheers guys

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze

So happy with my purchases

published

Fabio did an amazing job with assisting me with a mattress that I want, showed me a few options and made the experience very enjoyable. Offered generous discounts as it was Boxing Day and made sure i was satisfied with my purchases. Bought a few pillows and protectors for my whole bed and I’m very happy with my purchases. Fabio was a great assistance and showed great customer service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

AMAZING PRODUCTS AND SERVICE!

published

Maria and Sarah made the laborious process of buying a mattress simple and enjoyable! Maria helped us identify what we needed, showing us great options! Best service ever! We left with a wonderful purchase perfect for us! Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Bankstown
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Jord. We're glad you found the process enjoyable, and we'll be sure to pass this feedback along to Maria, Sarah and the Bankstown team. Thanks, Snooze

JAC

JACSydney Surrounds, NSW

Well Done Bivek at Bankstown Snooze

published

Very happy with service provided by staff, particularly Bivek. He LISTENED to my needs, offered alternatives and explained features with a refreshing professional grace. Perfect shopping experience. Good range available. I bought a Sealy mattress and adjustable base. My physiotherapist was also pleased that I had been advised and directed towards the correct products for my needs. Thank you Snooze.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown Snooze
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1 comment
Snooze
SnoozeSnooze

Amazing!!

published

Easy to navigate the store. Great products at reasonable prices.
But the main positive would be the friendly staff.
My experience was with Fabio who was absolutely wonderful. Not only did he help me pick out the bed, he was extremely patient answeting my many questions and tailoring tge service to my exact needs. Definitely would recommend!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze

Hi elie, Thank you for sharing the details of your recent visit to Snooze Bankstown. We're pleased to hear that you had a wonderful visit in-store with Fabio and the team. We'll be sure to pass your feedback on. Regards, Snooze.

Adil

AdilSydney, NSW

Loved the Mattress and Pillow

published

I just purchased a Mattress and a pillow....honestly speaking the customer serivice was excellent the girls over there Samantha and Marta were so friendly and guided me to purchase the right product which suites my back and posture....after laying down on the mattress they recommended, it took me 10 minutes to buy it...i am loving...Thank you so much for being there and help me pick the perfect mattress....i would highly recommend Snooze Bankstown to everyone.

Customer Service
Product Quality
Store LocationSnooze Bankstown
1 comment
Snooze
SnoozeSnooze

Hi Adil, thanks for leaving a review. We'll so pleased to hear you found the right mattress and pillow for your needs, with the support of the Bankstown team. We'll be sure to pass your generous feedback along to Samantha and Marta. Thanks, Snooze

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sales/customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze

Best customer service ever

published

Served my Marta at snooze in Bsnkstown. Best customer service I have ever received. She Ask the right questions and was able to help me with exactly what I needed. Im so happy with my purchases cant wait to receive them highly recommend Marta she was extraordinary absolutely new her stuff omg I cant be more great full. She was truly remarkable. The most genuine sales person Ive ever come across

1 comment
Snooze
SnoozeSnooze

Hi Gina, thank you for sharing the details of your visit to Snooze Bankstown. We're so pleased that you had a wonderful experience with Marta in-store and will be sure to share to pass on your feedback. Regards, Snooze.

Karen McD

Karen McDSydney Surrounds, NSW

Fantastic Customer Service - Marta

published

Drove over 2 1/2 hours to the Bankstown store, as my local store were not helpful.
Spoke to Marta on the phone and explained my concerns and I was so impressed I made the journey.
I settled on a Technogel Sereno. I spent over 3 hours trying various mattresses.
Her product knowledge is amazing. She was so patient and listened. I can't wait until my mattress is delivered.

November 24th 2019 Update: Thank you Marta

Marta is the best!! She was so helpful in sorting out my problem with my mattress.
it arrived Friday and I had the best nights sleep in a long, long, long time

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Karen, thank you for taking the time to leave your review. We'll pass your lovely feedback onto Marta and the team at Bankstown. Enjoy your new mattress when it arrives. Regards, Snooze.

Sammy T

Sammy TSydney, NSW

Wonderful Customer Service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Bankstown
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Sammy, thanks for taking the time to leave your review. We'll be sure to pass this on to Marta and the team at Bankstown. Regards, Snooze

Salesman FABIO

published

In sept 2019 I went to Snooze in Bankstown to purchase a mattress. Fabio is a perfect gentleman & a good salesman & was very helpful. Gave me a good deal. If u need a mattress etc ask for Fabio

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze
Elaine

ElaineSydney, NSW

  • Verified customer

Perfect service

published

We had the perfect service from Marta in Bankstown snooze. She was lovely, welcoming, gave her recommendations and assisted us with anything we needed. Would definitely come back here if we need another bed:)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze
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kmissym

kmissymSydney, NSW

  • 2 reviews

Good service. Fast delivery

published

Staff were very helpful and delivery was super quick. Hadn’t planned on trying in store then buy online but staff were super helpful and sorted in store. Thank you Snooze.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Excellent service

published

Very personable service from the very helpful Marta, thorough knowledge on support and frames, all in all great service and and negotiable price, very happy with the end result

Store is well set up and delivery option is also great

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Andrew, thanks for taking the time to leave a review. We're glad to hear you received excellent customer service and will be sure to pass this along to Marta and the team. Thanks, Snooze.

Kate C.

Kate C.Sydney, NSW

Great service from Marta!

published

My partner and I were looking for a new mattress because he suffers from a bad back. We received exceptional service from Marta. She was extremely helpful, informative and listened to our needs.

We are very grateful for her help and would definitely recommend her!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSnooze Bankstown
See all answers
1 comment
Snooze
SnoozeSnooze
Mon

MonSydney, NSW

  • 2 reviews
  • 1 like

Fab products, Fantastic service, great price

published

Today I purchased 3 double mattresses for 3 teenage children. Marta guided me to the best quality mattress in my price range. I got great quality and fab and efficient service

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstowm
See all answers
1 comment
Snooze
SnoozeSnooze
Christine

ChristineSydney, NSW

Product, just what I wanted.

published

Snooze is the place for bedding. Great staff, thanks Samantha and Rose. Nothing was a problem for them. Great mattress and great deal. Many thanks, it’s lovely walking out happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Bankstown.
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Christine. We're so glad you left the store happy, and will be sure to pass your feedback along to Samantha, Rose and the Bankstown team. Regards, Snooze

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