Marta from Bankstown Snooze is absolutely fantastic
We would recommend asking for Marta before buying a bed.Marta would show you the best bed at a great price. Our first stop...There was no need to go anywhere else... Amazing service caring/smile. Marta is an asset to Snooze. Well done.
The best of Customer Service
We had a small idea of what we were looking for. However, we were shown better options with greater possibilities. The service and ideas that Marta gave us were better than expected. Much better than any of the other places we had looked at before. We were guided without being pressured at all. The customer service provided was second to none and we will be returning for any further purchases in the future. Ask for Marta, she is fantastic.
Best customer service ive gotten from anywhere to be honest
came in and fabio came up to me happy as the day is long he was very helpful very nice and excited he was a pleasure to deal with and beyond helped me with my bed and accessories cant thank him enough
Exceptional customer service
Had already committed to transacting at a different store, but popped into Bankstown store to quickly look at an item we had seen on-line and experienced exceptional level of customer service from Maria and Sam. Maria in particular was so friendly, knowledgeable and helpful, which was instrumental in us proceeding with completing our original transaction at a different store. Despite us not completing the transaction at Bankstown store, Maria continued to provide honest and valuable advice and service, and went over and above to ensure we had a...positive experience with Snooze and left as happy customers. Highly recommend the Snooze products, and in particular the staff and service at Bankstown store (as well as Homebush store where we also had fantastic service from Tan).
The service at Snooze Bankstown was fantastic. Anna showed us all the options for a bed head. Her service was brilliant. We were not hassled for a sale but she explained all the options we had and assisted with the little things like colour options.Maria also assisted and between them both we were extremely satisfied with our purchase.
Thanks Anna and the staff at Snooze Bankstown
Excellent customer service
Marta was extremely helpful and informative. We went in looking for a firm mattress for back issues. Marta suggested medium mattress then had us assessed by their machine which recommended a medium mattress. We tried both medium and firm and ended up purchasing 2x medium mattresses. Her knowledge, patience, and friendliness was top quality. We were there for awhile but never felt rushed. It was a pleasure shopping there.
the service i received from Anna at Snooze Bankstown was outstanding, she assisted me in finding the best mattress and most comfortable for me, she spent some time with me. it was so nice to receive such great customer service. would totally recommend Snooze Bankstown, ask for Anna
Excellent Customer Service
I highly recommend the Bankstown store. We were served by Anna and her customer service was impeccable. She was so helpful and knowledgeable. She had us assessed by a machine and then showed us around the store to all the suitable mattresses based on our profile. She even helped us with our children's mattresses too. Her patience was amazing! Thank you so much for your excellent customer service. Will definitely visit the store again!
- NSW, Bankstown
- Verified customer
Madison Palace Mattress ks
Hi there got service but sales person by the name of Maria in Bankstown, knew what she was talking about, I busted her chops for a great deal which she has done. Great sales lady with a great personalty.
Excellent customer service
My husband & I went bed shopping for a very much needed new bed... But no promises on finding the right one immediately. But with the wonderful help of Marta we found the one.
Marta was very helpful, after checking what mattress would suit us she then explained the product in great detail & why it is important to get the right mattress. Marta was very patient and not pushy at all.
So far Marta would be one of the most caring and patient sales reps I've met...
I highly recommend The Bankstown store as the customer service was of very high standards
- NSW, Bankstown
- Verified customer
Very polite & great service
We bought a bed from Fabio. He was very helpful, attentive and polite.
He explained the product in great detail and was not pushy. I would definitely recommend Snooze. Fabio was very professional. I highly recommend The Bankstown store as the customer service was of very high standards.
Excellent sales representative
Your sales representative Marta showed us beds & a variety of mattresses, after checking the correct mattress we needed to purchase, nothing was too much trouble & didn't hurry us up even finishing after closing time. She needs to be commended for her service very knowledgeable, friendly with very good service skills, Mary was your other representative staying with Marta who also has great customer serve skills.
Best mattresses and service
Sarah is a lovely sales representative and snooze have the best quality mattresses. Been a loyal customer for 20 years will diffidently recommend them to everyone looking for quality and comfort.
Excellent service at snooze Bankstown
Staff member Samantha showed my elderly mother and I mattresses for a double bed. Sealy posturepedic legacy firm elevate collection is the one we selected. Ended up buying a double and 2 singles plus mattress protectors. We were going to go between 3 different shop's but when Samantha approached us , told us about a flash sale this Friday, Saturday and Sunday but would honour those prices today, we where sold. What a charming and pleasant young lady. Would strongly recommend this store and Samantha. No need to look anywhere else. EXCELLENT
Staff member Fabio , showed me the range of products that I was looking for.He was professional and new his products. I bought what a needed at a great price.Staff at snooze are very friendly and professional, very happy with the service.
Thanks to Marta at Bankstown.
Her assistance with selecting the bed to suit my needs was outstanding.
I had no real idea the range and quality of the beds that were available, all aspects were addressed and I purchased exactly the bed for my special requirements.
Thanks again Marta!
Thank you Fabio for assisting me with your friendly service and knowledge. You listened and delivered. I now have purchased a bed I love thanks to your help. Highly recommend.
Outstanding Customer Service
Due to aging and ongoing lower back issues, I decided it was time for a new bed. After hours of online research, I decided on a Tempur mattress and an electric adjustable base. I went to a few stores to get the feel of them, chose the product I wanted then began the price comparisons - that's when I saw that Snooze had a sale on. The closest store to me was Bankstown, a 40 minute drive away but the drive was worth it because of the exceptional service I received by Rose. This young lady was warm, friendly, honest and incredibly product savvy. I...felt immediately comfortable with her and it was soon clear she was not trying to push me towards a particular brand as some sales people do. Rose patiently answered all of my questions and even rang the Tempur Rep for clarification on a few things I asked. I tested several bases and settled on the Sealy Energise Posturematic to go with a Tempur Contour Elite Soft Touch. My husband was more than happy when I got home and showed him the invoice with the amazing deal Rose gave me. Now we await the arrival of our new bed. A huge thank you to Rose!
Worst mattresses ever
I paid 3500 $ for a mattress from snooze .when i got it home after couple.of weeks i start feeling so bad backache and pain in my legs
I called up the store for returning it they start making execuses and ddnt return it back
To be honest i would never recomended this brand
I was using other brand and never suffer from this pain
Really i wasted my money over zero from ten on mattress
I dnt advics anyone to buy from them.
Exceptional Product -exceptional customer service
Bed is great !We went for a Sealy exquisite.The reason we bought it was because of Samantha .Her product knowledge and passion to exceed what was required to get the sale across the line was exceptional!
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