Exceptional Product -exceptional customer service
Bed is great !We went for a Sealy exquisite.The reason we bought it was because of Samantha .Her product knowledge and passion to exceed what was required to get the sale across the line was exceptional!
Most accommodating and warm service!
We have been loyal Snooze customers for the past 15 years, and our most recent experience with them has proved why we will continue to be loyal. Having an unexpected issue with our most recent purchase, Snooze accommodated our needs with warmth and understanding, making sure that we were happy and pain free! Their generosity will not be forgotten! Thank you Snooze, we will definitely be back!
Love love love my bedroom suite
Id like to thank the beautiful, most amazing caring staff at Snooze, specially Maria. We spent days looking for furniture and specially a bedroom suite after it was all destroyed after my sons murder in my house. What you did for me was above and beyond. This was the first time in weeks I actually smiled, yes cried too but happy tears. . I love love love my bedroom suite so much. Havent seen anything close to it that Id even look sideways at. Thank you Snooze but more so Maria.
Love it, love it, love it :)
Awesome staff from the moment i walked in, Marta your knowledge and customer service was fantastic. Im extremely happy with my purchase Madison QS Mattress.
Marta and Fabio an extra thank you to you both for going out of your way to drop off my mattress protector, which was left behind.
fabulous! outstanding service.
So happy with my purchases
Fabio did an amazing job with assisting me with a mattress that I want, showed me a few options and made the experience very enjoyable. Offered generous discounts as it was Boxing Day and made sure i was satisfied with my purchases. Bought a few pillows and protectors for my whole bed and I’m very happy with my purchases. Fabio was a great assistance and showed great customer service!
The reviewer stated that an incentive was offered for this review
AMAZING PRODUCTS AND SERVICE!
Maria and Sarah made the laborious process of buying a mattress simple and enjoyable! Maria helped us identify what we needed, showing us great options! Best service ever! We left with a wonderful purchase perfect for us! Thank you!
Well Done Bivek at Bankstown Snooze
Very happy with service provided by staff, particularly Bivek. He LISTENED to my needs, offered alternatives and explained features with a refreshing professional grace. Perfect shopping experience. Good range available. I bought a Sealy mattress and adjustable base. My physiotherapist was also pleased that I had been advised and directed towards the correct products for my needs. Thank you Snooze.
Easy to navigate the store. Great products at reasonable prices.
But the main positive would be the friendly staff.
My experience was with Fabio who was absolutely wonderful. Not only did he help me pick out the bed, he was extremely patient answeting my many questions and tailoring tge service to my exact needs. Definitely would recommend!!!
Loved the Mattress and Pillow
I just purchased a Mattress and a pillow....honestly speaking the customer serivice was excellent the girls over there Samantha and Marta were so friendly and guided me to purchase the right product which suites my back and posture....after laying down on the mattress they recommended, it took me 10 minutes to buy it...i am loving...Thank you so much for being there and help me pick the perfect mattress....i would highly recommend Snooze Bankstown to everyone.
Walked in and were welcomed by a lovely lady, MARTA, who was extremely helpful and had a great sense of humour. We were looking for matresses and knew what we wanted, and were happy to pay for the right matress. She was extremely knowledgable and delivered exceptional service. We had a few matresses in mind, Marta specically asked the right questions, in order to find the perfect matress for us. We walked in with a predetermined idea to buy the Sealy Harmony matress, but realised after we tried it that it wasn't very good. She immediately knew ...what we were asking for and met our requirments, as my husband has chronic backpain. She also offered us a nice coffee as part of the service. Ended up purchasing the Slumberland Madison mattress from the Premium collection for an AMAZING price !!!!! Also purchased a matress and bed head and base for my son all for a very reasonable price. Thankyou Marta for your great service and personality, you made us extremely satisfied and would recommend you too anyone looking for good quality bedroom furniture.
Best customer service ever
Served my Marta at snooze in Bsnkstown. Best customer service I have ever received. She Ask the right questions and was able to help me with exactly what I needed. Im so happy with my purchases cant wait to receive them highly recommend Marta she was extraordinary absolutely new her stuff omg I cant be more great full. She was truly remarkable. The most genuine sales person Ive ever come across
Fantastic Customer Service - Marta
Drove over 2 1/2 hours to the Bankstown store, as my local store were not helpful.
Spoke to Marta on the phone and explained my concerns and I was so impressed I made the journey.
I settled on a Technogel Sereno. I spent over 3 hours trying various mattresses.
Her product knowledge is amazing. She was so patient and listened. I can't wait until my mattress is delivered.
November 24th 2019 Update: Thank you Marta
Marta is the best!! She was so helpful in sorting out my problem with my mattress.
it arrived Friday and I had the best nights sleep in a long, long, long time
Wonderful Customer Service!
We came into Snooze Bankstown to purchase a new bedroom set and was instantly greeted by Marta! MARTA WAS AMAZING, PROFESSIONAL AND EXTREMELY HELPFUL! I can't stress how easy she made our decision. We went into Snooze not really knowing what particular style we were looking for but she asked us a few questions about our house and instantly took us to the Elise bedroom suite. She explained where it was made, warranty on the product and even assisted us with purchasing a new mattress to go with our new bedroom package. She also helped us dec...ide on the best mattress for our backs. It was so easy dealing with Marta. I certainly will recommend all my family and friends to go see Marta if they are looking to purchase bedroom furniture. She was so patient with us as we had spent a great deal of time in store and she is so friendly. She made us feel very welcome. The bedroom package we purchases was the Elise be, tallboy and side tables which is so beautiful and would suit any home. We also purchased the Madison Palace mattress which was so comfortable, firm enough for our backs but soft enough for a good night sleep. Thank you Marta for all your help!
In sept 2019 I went to Snooze in Bankstown to purchase a mattress. Fabio is a perfect gentleman & a good salesman & was very helpful. Gave me a good deal. If u need a mattress etc ask for Fabio
- Verified customer
We had the perfect service from Marta in Bankstown snooze. She was lovely, welcoming, gave her recommendations and assisted us with anything we needed. Would definitely come back here if we need another bed:)
Good service. Fast delivery
Staff were very helpful and delivery was super quick. Hadn’t planned on trying in store then buy online but staff were super helpful and sorted in store. Thank you Snooze.
The reviewer stated that an incentive was offered for this review
Very personable service from the very helpful Marta, thorough knowledge on support and frames, all in all great service and and negotiable price, very happy with the end result
Store is well set up and delivery option is also great
Great service from Marta!
My partner and I were looking for a new mattress because he suffers from a bad back. We received exceptional service from Marta. She was extremely helpful, informative and listened to our needs.
We are very grateful for her help and would definitely recommend her!
Fab products, Fantastic service, great price
Today I purchased 3 double mattresses for 3 teenage children. Marta guided me to the best quality mattress in my price range. I got great quality and fab and efficient service
Product, just what I wanted.
Snooze is the place for bedding. Great staff, thanks Samantha and Rose. Nothing was a problem for them. Great mattress and great deal. Many thanks, it’s lovely walking out happy.
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