New bedroom furniture
I went to Snooze Belrose to purchase new bedroom furniture and was looked after by Kerry. She was really good and very helpful. There was a lot of mattresses and bed bases and chests of drawers and side cabinets to choose from. Kerry was knowledgeable and patient with me She explained the benefits of different types of mattresses and I was able to choose the exact one to suit me. Prices were good and the discounts I received were great. Delivery was the time and date that suited me and the delivery men also assembled the mattress.
Thank you Jamie!!!
Massive shout out to Jamie who helped hubby and I select a new mattress. She was so patient with all of our questions and knew her stuff! Despite the extreme heat wave outside, she kept her cool and was so friendly and bubbly. Having visited so many other shops, Jamie was so refreshing and made such a difference to our day. We are so excited to get our new mattress!!!
Great customer service
I haven't received my mattresses yet but I wanted to say how great the staff are at the Belrose store. Very helpful and patient with our decision making, and offered a discount without me even asking. Would happily buy from them again when these mattresses need replacing.
Paid for a bed frame then called a week later saying sorry it’s now not in stock, 11 weeks on I still don’t have a bed
Paid for a bed frame that was in stock, was then called a week later saying sorry it’s now not in stock so u will have to wait. 11 weeks after on I still don’t have a bed. Disappointedly I have had to follow up, zero customer service or communicate!
Amazing Service and happy to help !!!
I checked online and I was looking for a gas lift bed . Kerry from Belrose helped me throughout The process and knew her products really well. I was little late in the evening but that didn’t stop her helping me as she had to close the store. Super happy and will definitely recommend Snooze to all my friends...
Terrible customer service
Went to a Snooze store on the 21/12/18 to take advantage of a sale that ended on Christmas eve which was 'buy any size for the price of a single' on selected models. Found a mattress that was clearly displayed with this special only to be told that no sorry that isn't the correct price - the pricing was apparently for a sale happening after Christmas. When i pointed out that it was clearly marked with buy any size for a price of a single tag I was given the cold shoulder and told that is 'just great' and the store manager walked away. Compl...ained to head office who then just redirected my complaint to the offending store who then essentially responded with that is our current special. They kept going in circles but would not address their mistake! Have purchased many things from Snooze however they have now lost a customer in me
Staff in the store were pleasant and very helpful. The beds were just what I was looking for and the Delivery fellows were so polite and friendly. They assembled the beds very quickly and took away all rubbish. The whole experience was totally stress free.
- NSW, Belrose
- Verified customer
Due to immediate change of circumstances, I needed a single mattress asap. After discussing my situation with Kerry at the Belrose store, my order was confirmed within days and delivered by the lovely Barry by the end of the week. Amazing service and wonderful staff. Thank you!
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