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Snooze NSW, Belrose
Sandra McDonogh Sydney, NSW
New bedroom furniture
I went to Snooze Belrose to purchase new bedroom furniture and was looked after by Kerry. She was really good and very helpful. There was a lot of mattresses and bed bases and chests of drawers and side cabinets to choose from. Kerry was knowledgeable and patient with me She explained the benefits of different types of mattresses and I was able to choose the exact one to suit me. Prices were good and the discounts I received were great. Delivery was the time and date that suited me and the delivery men also assembled the mattress.
1 comment
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Thank you Jamie!!!
Massive shout out to Jamie who helped hubby and I select a new mattress. She was so patient with all of our questions and knew her stuff! Despite the extreme heat wave outside, she kept her cool and was so friendly and bubbly. Having visited so many other shops, Jamie was so refreshing and made such a difference to our day. We are so excited to get our new mattress!!!
1 comment
SnoozeSnooze
Hi F,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, SnoozeSimilar opinion? Write a review on ProductReview.com.au!
KristenSydney, NSW
- 2 reviews
Great customer service
I haven't received my mattresses yet but I wanted to say how great the staff are at the Belrose store. Very helpful and patient with our decision making, and offered a discount without me even asking. Would happily buy from them again when these mattresses need replacing.
1 comment
SnoozeSnooze
Hi Kristen,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, SnoozeSimilar opinion? Write a review on ProductReview.com.au!
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kJoSydney, NSW
Paid for a bed frame then called a week later saying sorry it’s now not in stock, 11 weeks on I still don’t have a bed
Paid for a bed frame that was in stock, was then called a week later saying sorry it’s now not in stock so u will have to wait. 11 weeks after on I still don’t have a bed. Disappointedly I have had to follow up, zero customer service or communicate!
1 comment
SnoozeSnooze
Hi kJo,
Thank you for reaching out to us at Snooze. Please email enquiries@snooze.com.au with your details as listed on your invoice as this will enable us to identify you in our system and review yo... Read more
ur experience with the team at the store. Looking forward to hearing from you.Similar opinion? Write a review on ProductReview.com.au!
SusheelSydney, NSW
- 4 reviews
- 3 likes
Amazing Service and happy to help !!!
I checked online and I was looking for a gas lift bed . Kerry from Belrose helped me throughout The process and knew her products really well. I was little late in the evening but that didn’t stop her helping me as she had to close the store. Super happy and will definitely recommend Snooze to all my friends...
1 comment
SnoozeSnooze
Hi Susheel,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ProductReview.com.au!
Donna
- 2 reviews
- 1 like
Terrible customer service
Went to a Snooze store on the 21/12/18 to take advantage of a sale that ended on Christmas eve which was 'buy any size for the price of a single' on selected models. Found a mattress that was clearly displayed with this special only to be told that no sorry that isn't the correct price - the pricing was apparently for a sale happening after Christmas. When i pointed out that it was clearly marked with buy any size for a price of a single tag I was given the cold shoulder and told that is 'just great' and the store manager walked away. Compl...Read more
ained to head office who then just redirected my complaint to the offending store who then essentially responded with that is our current special. They kept going in circles but would not address their mistake! Have purchased many things from Snooze however they have now lost a customer in me2 comments
SnoozeSnooze
Dear Donna,
Thank you for your comments. As you are aware, an unfortunate mistake by the store, where details on the ticket were partially updated with pricing of an upcoming campaign while also reta... Read more
Thank you for responding it is appreciated, however I am yet to hear from anyone at the Belrose store? I am assuming you have my contact details from previous emails? I am happy to deal with another s... Read more
tore if Belrose don't wish to follow through with this.Similar opinion? Write a review on ProductReview.com.au!
Jan PSydney
- 2 reviews
Fantastic purchase.
Staff in the store were pleasant and very helpful. The beds were just what I was looking for and the Delivery fellows were so polite and friendly. They assembled the beds very quickly and took away all rubbish. The whole experience was totally stress free.
1 comment
SnoozeSnooze
Hi Jan P, thanks for taking the time to leave a review here. We're delighted to hear that you found what you were looking for and had such a great experience with our team in-store and delivery. We'll... Read more
be sure to pass your feedback along to the Snooze Belrose team. Enjoy your new beds! Regards, Snooze.Similar opinion? Write a review on ProductReview.com.au!
MariannaSydney
- NSW, Belrose
- Verified customer
Awesome service
Due to immediate change of circumstances, I needed a single mattress asap. After discussing my situation with Kerry at the Belrose store, my order was confirmed within days and delivered by the lovely Barry by the end of the week. Amazing service and wonderful staff. Thank you!
1 comment
SnoozeSnooze
Hi Marianna, thanks for taking the time to leave a review. Great to hear you had such a positive experience at Belrose with our team. We will be sure to pass your thanks on to them. Regards, Snooze.
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Details
Category | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom and Mattresses |
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SnoozeSnooze
Hi Sandra,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze