Excellent Customer Service
I wanted to say THANK YOU to James from the Campbelltown store for the wonderful service he offered. He delivered my mattress & cupboard personally to my home, on the day I desperately needed the mattress for my overseas visitors who arrived on that same day, and thank you for delivering it for the agreed delivery price. The cupboard was collected from another supplier and was delivered along with the mattress to save my shipping cost. Thank you once again.
Misleading and misrepresentation on sale
I asked to cancelled the bespoke mattress as I needed a high end mattress as advised by the Chiropractor, I told the luxe was out of my price range, the store manager [Name Removed] said he would help and said he would sell it at cost. I thought he was true to his words and I went ahead with the sale. But only to find out a few days later the sale was not at cost. This sort of sale tactic is unethical. It’s misleading and a misrepresentation of sale to enhance a sale. Hence the sale is not legally binding. Thank God we are protected by consumer...law in Australia. I made a mistake of dealing with this store, please be wary if you are thinking of shopping here. You can actually get better service without any misleading sale from other store. Save yourself a headache and purchase elsewhere. The case is now with Fair trading..to obtain my refund. Ps. The no refund policy sign should also be in site at the store for customers to see. It should be transparent as not to mislead the consumer. This was not transparent at the store.
Love my Bed!!!!!
Awesome products and great prices. From the moment we entered the store we had a very pleasant experience. Our salesman young James is by far the BEST salesman I have EVER dealt with. He gently guided us in the right direction. He was patient and not pushy at all unlike the previous salespeople we dealt with at a store across the road. Love that James bothered to remember not only my and my husbands names but also our daughters. He also kept us well informed. James is to be highly commended because you definitely have some VERY happy customers here.
Amazing Customer Service from James @ Campbelltown Store
I just want to say that I'm delighted with service that I received from James at Snooze Campbelltown. Usually when I walk into a store and I can see the salesperson walking my way I cringe! Maybe I did think that at first when James walked over but this experience was far different.
James was informative, not pushy and gave us the right amount of time and space to decide on what we wanted. Upon leaving we weren't ready to pull the trigger... there was no inkling of annoyance at all but instead he offered to give us a call later that day to see...how we were going with mattress hunting. After a long day of lying on multiple beds and no luck finding the perfect one. James stuck to his word and called. Yes, we ended up buying the mattress! I am out an about a lot as a BDM and deal with many people all day. The interaction we had with James was refreshing and he was a pleasure to deal with. Thank you James! Not sure what your career plans are but I'm sure many doors will be opening for you.
A few weeks ago, my daughter paid a deposit for a super king bed, taking advantage of their recent 'any mattress for the price of a single' sale. The salesperson answered all questions in store and was very helpful. However, she was not told of the cancellation policy. Seeing as she won't need the mattress until at least September of this year, the salesperson told her they won't start making the bed for months. On the weekend, my parents surprised my daughter with a wedding present - a super king ensemble. Therefore, when my daughter went into...the Snooze Campbelltown yesterday to cancel her order and explain the circumstances behind needing to cancel, she was very disappointed to be told she couldn't. They told her it was company policy and she would most likely lose her deposit and possibly even have to pay more money to cancel her order! I am appalled. The bed has not been made. There really is no acceptable reason for her deposit to be withheld under these circumstances. The salespeople agreed that the policy was indeed unfair in this particular situation and told her the best they could do was to refer this matter to their 'big boss', who would give her an answer on Monday 8th April. I really do hope management makes a fair and reasonable decision and refunds her deposit in full.
After shopping around the several bedding places in Campbeltown, we had narrowed it down to two from two different places. The competitor was $300 cheeper but service was not that helpful. We gave James a call at snooze and negotiated a deal. We preferred the mattress and bed at snooze and service was what won us over. Thankyou James for your help and we will tell all our friends to shop there in the future.
Great service from James
Shop assistant James went beyond what other stores in the chain offered, He followed up with time frame updates on stock & delivery. Pleasure to deal with, other members of staff in this chain should take note of how this young man presents himself with his attitude towards customers.
Dealt with James at the Campbelltown store.
This guy was an absolute pleasure to deal with, I’m one of the most indecisive buyers and his product knowledge and clear advice made purchasing the right bed so much easier. Just walked out with my wife and our 2 year old as happy customers.
Credit to you James!
Snooze Campbelltown is AWESOME A+A+A+
Sandeep and his team at the Campbelltown Snooze made bed buying so easy . I ordered two studded bedheads and bases with drawers underneath .The colours are beautiful one being Nero( black ) the other Graphite ( dark grey ). I also ordered a Searly posturepeadic mattress purchased in a 50% off sale. Overall , l am very happy with my purchases and happy to recommend Sandeep (Soni ) if you are looking for a new bed or mattress . As l was purchasing beds for my newly built house , l was able to lay by securing my bed purchases at a great price.
If you are looking for a new bed or mattress to update your bedroom , go and see Snooze at Campbelltown on Blaxland Road , they will do everything to help you get the bed of your dreams!!!!
Snooze Campbelltown Highly Recommended
Sunny and his team were fantastic!!
Very knowledgeable and fantastic customer service. It was actually a pleasure to walk in and not be pressured into buying.
Snooze had Great designs and many options.After visiting other bedding shops nearby we wish we saved time by going here first. Thank you for a great buying experience and will absolutely be reccomending to family and friends.
Swayed opinion to buy pricier, now paying for it with pain.
Got a mattress we were told is extremely popular and no complaints, asked about returns, he said we wouldn't need to cos we would love it. Well I am not loving the excruciating back pain. I now have a mattress i cold barely afford and can't sleep on it.
Best customer service in NSW!
The team at Snooze Campbelltown have the best customer service and customer relations in NSW! I went in looking for a good quality mattress that will last me a many years, within my budget. They were quick to assist me and answered all questions regarding the products. Definitely recommend this store if your looking for good help and excellent customer service!
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