Will always buy beds from here in the future
Informative, friendly and helpful staff .The bed was delivered exactly on time by friendly delivery staff. Great service Snooze at Erina.
New Sealy Posturepedic Elevate Legacy Flex Mattress & Energise Base
First of all, I would like to say the staff at this store were wonderful to deal with, explained to them what I was looking for and they guided me to right area they also were able to answer all my question. Purchased 2 of these beds. They were delivered before time and were assembled by Bob and his off sider. Could not be happier with the total service provided by this store.
Excellent customer service for the right product
Very helpful customer service to help us navigate the store and mattress options. We were able to find the perfect one for us to suit both of our needs.
- NSW, Erina
- Verified customer
superb service, quality and pricing
bought new mattress and base online from store. with Christmas looming I didn't expect to see it until 2021. was so happy to recieve it within a week of ordering.
delivery service were fantastic. polite, courteous and delivered in the time frame that they stated they would.
Review collected in partnership with Snooze
I like hassle free and this was from start to finish
We were planning to visit and knew what we wanted but on a day we were shopping for something else, saw the shop at Erina and thought we’d see if they had what we were after- they did - and it was reduced from online price - it was no pressure and a good deal with mattress as well- the bed is Paddington gas lift - we couldn’t decide on queen or double- again no rush we came hone to think- then ordered Over phone- transfer and next day delivery guys call- delivered Saturday basically immediately- I decided to get them to build- the guys that did it were on time- obliging - and courteous and cleaned up after them- couldn’t be happier and wish all those that visit were just as good
Looking to buy a new mattress is never easy, however, the team at Snooze Erina, and in particular, Luka, were fantastic in helping us select the perfect mattress! We had plenty of time to try each mattress and decide which one was right for us. Understandably there was a wait given COVID-19, however, the delivery team were fantastic when the mattress was delivered.
Great bed and great service
The Erina store was great to visit we were looked after by Luka who was very helpful. Bed arrived within time frame stated which surprised us due to Covid 19, we thought it might take longer. Delivery was great, Bob called us a couple of days before and then 15mins before they arrived, both men were friendly and helpful at time of delivery. We chose to assemble bed ourselves, which was straight forward with good instructions. We are very happy with our choice and enjoying a good night's sleep in our new bed.
New bed for ma
Love outlay of store easy for me ma to get her stroller around, service was pleasant and professional , delivery was easy.
Ma loves her new bed cheers. I'll have to try for meself when she not looking
Great customer service
We updated our bedroom furniture/bedding and received excellent service from Viki. We never felt rushed and nothing was too much trouble, checking measurements and how it would all fit together.
Snooze -Great Products and Service
Hi, Purchased a King Size Bed/Custom Bed Head/Two bedside tables from Vicki at Snooze Erina. She was extremely helpful and easy to deal with. My bed is so comfy, my bedhead is just gorgeous and my bedside table are divine. The delivery guys were equally helpful and careful with all my items and set everything up for me. To Vicki and the two delivery guys - great products and service all round.
Excellent Experience from beginning to end!
Extremely satisfied overall.The sales assistant Luka was pleasant, helpful & knowledgable and provided excellent service & the delivery man Bob was also very proficient at his job. Bed fully assembled & job completed in a timely manner. I would definately highly recommend SNOOZE.
Very helpful team
We did the bed test and found an ideal mattress. The team were very knowledgeable and helpful. The delivery was completed with due care and diligence in all aspects. Thank you so much to everyone involved from the store to the delivery!
wonderful service and information.
I so enjoyed shopping at Snooze, Erina, thanks to Monica and Luka, who were helpful and cheerful. Pleased with my purchase of two beds. Really recommend the Erina store. Five stars.
Great bed shopping experience
The salesperson was very helpful, listened to my needs, offered suggestions and advice - very professional. They went out of their way to deliver promptly. Also helpful and professional. Thanks Snooze Erina
- NSW, Erina
- Verified customer
Amazing customer service at Erina!
Hubby and I purchased a mattress and some pillows today at the Erina store and just have to say how impressed we both were with the level of customer service we received from Monica. She was very informative and helpful, without being pushy at all. She was also amazingly patient with our two young children, even offering to leave us for a few minutes so I could breastfeed my youngest when he was getting restless and hungry.
Will update review once mattress has been received in regard to product and delivery service. But we’re happy with the pillows we got and can only hope the rest of our experience goes as great as the buying experience today was!
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