??!
1 photo
Snooze NSW, Homebush

Snooze NSW, Homebush

4.0 from 18 reviews

Reviews

(12)
(2)
(0)
(0)
(4)
  • Product Quality
    4.2 (5)
  • Return Claim MadeYes (1) · No (6)
  • Warranty Claim MadeYes (1) · No (6)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.3 (6)
Scott M.

Scott M.Canberra 2600, ACT

Amazing customer service

published

We were very impressed with Nirali and Tan who were very friendly and helpful. They were thorough in ensuring we achieved the best results. Best customer service. We travelled from Canberra because if the service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHomebush DFO
See all answers
1 comment
Snooze
SnoozeSnooze
Marie

MarieSydney, NSW

Exceptional Service and Product

published

We have bought one ensemble, bedhead and two mattresses at Homebush on different occasions and found Tan to be very friendly, professional and helpful at both times. His service and knowledge of the products were exceptional. Because of Tans's excellent customer service and the quality of product that was best recommended to suit our needs and price I will always recommend and return to Snooze at Homebush in the future. Cheers Marie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHomebuswh
See all answers
1 comment
Snooze
SnoozeSnooze
Mish

MishSydney, NSW

Excellent service from Nirali

published

Nirali helped my parents to find the perfect mattress. She was so nice and friendly, so helpful and patient. She showed us a variety and gave us time to choose. Excellent customer service. We definitely will be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHomebush DFO
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Mish, thanks for taking the time to leave your review. We will be sure to pass your feedback on to the team at Homebush. Regards, Snooze.

Furniture Shops

Find out how Snooze NSW, Homebush compares to other Furniture Shops

Know better, choose better.

Compare all
private

privateNorth Western Region, NSW

Excellent service by Nirali she went above and beyond purchased mattress and base

published

The store is very easy to navigate and purchased a quality mattress and base thanks to Nirali, thanks for the good service by Niali we will go back to Homebush store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHomebush
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review. We're pleased to hear the store was easy to navigate and we'll be sure to pass your feedback along to Nirali and the team. Thanks, Snooze

Udit

UditSydney, NSW

This is perfect! Waiting for wonderful nights...!

published

I and my wife went to Snooze Homebush looking for a new mattress, and bed. Nirali approached us and took the stress off our shoulders immediately. She Shared her excellent knowledge of the mattresses they had in-store. She was very helpful in guiding us to make the correct selection for us. we were reassured by the knowledge shown by Nirali & the extensive choice of product best suited to our budget. So, we ended up buying a mattress and two beds all thanks to Nirali for her efforts and guidance.
Threw in free delivery and mattress protector.
Great experience, Excellent Customer Service.
Thank you!
Cheers Snooze. Nirali.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze

Amazing Service!

published

Shopping here was a real pleasant experience. I was helped by Tan at Homebush last week he was very experienced, genuine and helpful and really went above and beyond! Found a great mattress I'm very excited for it. Honestly though Tan was a legend :)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHomebush DFO
See all answers
1 comment
Snooze
SnoozeSnooze

That is great to hear, thanks for taking the time to leave a review of your experience Monte. We'll be sure to pass it along to Tan and the Homebush team. Thanks, Snooze

Worest after-sales service, and poor quality of the Madison Mattresses

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHomebush DFO
See all answers
1 comment
Snooze
SnoozeSnooze
Cameron

CameronSydney

Staff compliment

published

Julie from Homebush fro, amazing customer service!! Genuine, helpful, highly recommend. She helped us with buying a mattress and was a deadset legend!

Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze

Hi Cameron, thanks for taking the time to leave a review. We're pleased to hear your experience met expectations, and will be sure to pass your feedback along to Julie and the Homebush team. Regards, Snooze

Review

published

Customer service was good, looked at different options. Friendly. Had good options in store. Was the one and only shop I went to.

Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review ChrisO. We're pleased to hear our service met your expectations, and will pass your feedback along to the Homebush team. Regards, Snooze

Furniture Shops

Find out how Snooze NSW, Homebush compares to other Furniture Shops

Know better, choose better.

Compare all

Sleeping on a cloud

published

From the moment I walked into the store to the moment I left, customer service by Nirali was Gold star exceptional service.
Nirali performed a body scan and then showed me which mattresses would best suit my sleeping style. The first mattress I was shown I purchased “The Maddison” THE BEST
The mattress got delivered and let’s just say I’m sleeping like a baby again.
The best purchase of 2019
Go see Nirali and she will sort you out.
Thanks Nirali, you’re a gem.

Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze

Excellent choice!

published

The staff gave us all information about the difference among firmer mattresses - what we wanted; and gave us total space for feeling the comfort of each mattress we were interested! I would say they are experts in customer service!

Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze

Fantastic Customer Service

published

I was shopping around for Bed/mattresses for 2 bedrooms and Tiffany@DFO - Homebush Bay Sydney, was the reason i ended up buying from Snooze.
She was informative, efficient and pleasant to deal with. Having dealt with Tiffany makes me feel like good Customer Service is still out there.

Thanks so much Tiffany.

Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze

Hi Satish, Thank you for your feedback regarding your visit to Snooze Homebush. We're happy to hear that you had an excellent experience and will be sure to pass your review onto Tiffany and the team! Regards, Snooze

omego84

omego84Sydney

  • 4 reviews
  • 1 like

Good customer service

published
Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze

Hi Omego84, we're pleased to hear of your good experience in the Snooze Homebush store. We'll pass on your feedback to to the team at the store. Enjoy your new bed!

Snoozing customer service

published

Bought a sleepmaker mattress and ensemble from [name removed] in Snooze Homebush but 3 legs were missing when it arrived. Requested delivery of the 3 legs on 1 May 2017. [name removed] from Wetherill Snooze Warehouse promised to deliver but never did. Been sending emails but no replies. Very disappointed with the after sale service.

Shop LocationNSW, Homebush
2 comments
Snooze
SnoozeSnooze

Hi Nana, thank you for contacting us. Can you please email enquiries@snooze.com.au your contact details so that we can look into this further? Regards, Snooze.

Nana
Nana

My contact can be found in invoice no: 174388.

Happy customer

Happy customerSydney

  • 4 reviews

Outstanding in store customer experience & fantastic mattress!

published

Have been looking for a mattress for a while but not sure what to get. Went into the Sydney Homebush store to have a look.

The manager Louis, is extremely professional, patient and very informed. Best customer centered store manager I have ever met. I had queries even after the sale and Louis continued to answer my queries and accommodated my requests.
I love my mattress!!! - bought the Madison Times Square and enjoyed very restful sleep. It has worked very well for me.

Thank you Louis. Would definitely go back to Snooze Homebush to buy mattresses for the rest of the family.

Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze NSW, Homebush compares to other Furniture Shops

Know better, choose better.

Compare all

Best service I have ever received

published

Walked into the store to waste time walked out with a 8000 mattress that i didnt even need the service was the best i have ever received very patient and very knowledgeable. Not enought stores these day pay attention to customers needs and wants. We like to feel that our money was well spent. Thanks snooze for your amazing service

Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze

Thank you for your message! We're so please to hear you had a great experience. We will sure to pass your feedback on to the team at Homebush. Regards, Snooze.

Joce

Joce

  • 2 reviews
  • 3 likes

Horrible products and service

published

The homebush store has horrible product knowledge and customer service. I was sold a product, upon being given the wrong product advice. It caused me alot of problems. When I called to complain they said sorry we don't refund. Why would we go to an apparent bedding and pillow specialist store when they cant offer proper advice? Never again!!

Shop LocationNSW, Homebush
2 comments
Snooze
SnoozeSnooze
Joce
Joce
vin.belle

vin.belle

  • 3 reviews

Unprofessional service.

published
Shop LocationNSW, Homebush
1 comment
Snooze
SnoozeSnooze
See all Snooze reviews

Questions & Answers

Sorry, there are no questions about Snooze NSW, Homebush but you can read 44 questions about Snooze.

Get an answer from our members and Snooze representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.