??!
1 photo
Snooze NSW, Manly Vale

Snooze NSW, Manly Vale

4.7 from 31 reviews

Reviews

4.7

31 reviews
5
(27)
4
(2)
3
(0)
2
(0)
1
(2)
Previous
Next

Their customer service is exceptional.

published

Thank you for providing great customer service guys. I really needed a bed on time for my guest and you guys delivered it right on time, specially it was a short notice.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMANLY VALE
See all answers
1 comment
Snooze
SnoozeSnooze

Customer Service

published

Would like to thank Colin from Snooze Manly Vale for his great Customer Service - he was professional in his approach and follow through service, answering all our questions. We felt well informed when we made our decision on the products we purchased from the store - thanks again Colin for making this experience enjoyable.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationManly vale
See all answers
1 comment
Snooze
SnoozeSnooze
Andrew

AndrewSydney Surrounds, NSW

Rude staff

published

I purchased a Slumberland Devon queen size mattress 7 years ago from this store and was told it has a 10 year warranty. I went into the store this week end and asked a sales rep named [Name Removed] a few questions concerning the warranty. He got very definestive when I said the mattress I purchased was defective and that I wanted to address a warranty claim. He said that's a waste of time and that it wouldn't be covered. He was very rude and got agro and then walked away. I wouldn't purchase anything from this store again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCaptain Snooze Manly Vale
See all answers
2 comments
Snooze
SnoozeSnooze
Andrew
Andrew
Furniture Shops

Find out how Snooze NSW, Manly Vale compares to other Furniture Shops

Know better, choose better.

Compare all
Judd

JuddSydney, NSW

Great service

published

Great quality mattress and extremely comfortable. Yasha was very knowledgeable about the product as well.
Fantastic, friendly service provided by Yasha. We look forward to the delivery of our new bedding. Thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale
See all answers
1 comment
Snooze
SnoozeSnooze
Martin

MartinSydney, NSW

One of the best shopping experiences

published

I just happened to visit this store by chance because it was near me at the time. I was interested in new mattresses anyway. The assistant Yasha and the owner Vandna were so friendly, helpful and professional in their service I ended up happily spending a lot more than I thought I would. Highly recommend this store for excellent bedding product and service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale NSW
See all answers
1 comment
Snooze
SnoozeSnooze

Excellent customer service

published

I recommend the store and in particular Yasha who was very professional and was able to help my buy many items from the store, all whilst I was being distracted with my baby. She was patient, kind and knew so much about all the mattresses and bed items. Thank you Snooze. I will definitely be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze
Robyn and Peter

Robyn and PeterSydney, NSW

Fantastic service!

published

We just bought an adjustable bed from Snooze Manly Vale. I was really impressed with the range and also how they listened to our requirements. Pricing competitive and nice people to deal with. Robyn and Peter

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Manly Vale
See all answers
1 comment
Snooze
SnoozeSnooze
Alan C

Alan CSydney, NSW

Good price Queen mattress and friendly service

published

Bought a firm Queen size mattress, good price and it was delivered as promised two days later on the Saturday, with a mobile call to advise of the time, so I am very happy. My thanks to sales person and manager. Good service especially as it is so close to Christmas.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Manly Vale NSW
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Alan,
Thank you for taking the time to provide your feedback! Were so pleased to hear that you have had a pleasant experience. We'll be sure to pass your feedback onto the team.
Thanks,
Snooze

Amazing service, beds, mattresses and furniture! Got everything we needed for a great price. Will be back again soon!

published

Amazing service with quick delivery. They are very friendly and honest and lovely people. The service was fantastic. Very happy with the quality of the products and look forward to returning!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze NSW, Manly Vale compares to other Furniture Shops

Know better, choose better.

Compare all
PepeMouse

PepeMouseSydney, NSW

  • 2 reviews
  • 1 like

Thanks Jason & Hilary!

published

We were in the market for a new mattress. Snooze Manly Vale was our first & last stop. We dealt with Jason which was a pleasurable experience. We took the Snooze profile which enabled him to fine tune our requirements and eliminate mattress confusion. He was patient as we lay around on his mattresses, good humoured as we talked about not only mattresses but the latest on Netflix and importantly gave us a very fair and reasonable deal. An investment in a good mattress is important and we felt we were in good hands. We walked away with 2 new pillows too. Thank you both for your time!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSnooze Manly Vale
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for sharing the details of your recent visit to Snooze Manly Vale, PepeMouse. We're pleased to hear that you had a wonderful visit in-store with Jason and Hilary and will be sure to pass on your feedback to the team. Regards, Snooze.

Jason, Per and Bruno and Great Team Colleagues

published

Snooze Manly Vale is well set out and the staff were informative. We chose to proceed with our purchases with Jason as he is professional, engaging and follows through with requested information and follow up. We chose an Australian-made bed frame from a Victorian-based manufacturer and he turned it around in good time. The delivery team headed up by Per and Bruno and Co. were also efficient and professional. All in all a good experience for a substantial financial outlay but for products that will last a long time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationManly Vale NSW
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, SJB. We're so pleased to hear your experience with the Manly Vale team met your expectations, and will be sure to pass your feedback along to Jason, Per and Bruno. Thanks, Snooze

Annette

AnnetteSydney, NSW

Best Customer Service - rare in this day and age

published

I was welcomed into the store immediately and the customer service was excellent.
The products I was offered were exactly what I was looking for and a good selection.
I was assisted with my selection and the staff were friendly and very courteous.
Slept on the new mattress first time last night - fabulous! and the delivery people assembled it for us, so pleased with the whole experience from Snooze. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale NSW
See all answers
1 comment
Snooze
SnoozeSnooze
Adz

AdzSydney, NSW

  • 3 reviews
  • 2 likes

Had an issue with a product and staff were kind enough to offer a fair resolution. Happy Customer !

published

I purchased a new mattress from Snooze last March. The mattress was not suitable for me and I was overheating in it. The staff at Snooze Balgowlah kindly offered to sort it out with Sealy and provided great customer service! Thank you for turning my experience around guys!

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for taking the time to leave a review of your recent experience with us. While we're sorry to hear that the mattress wasn't for you, it's great to know that our customer service was able to assist with a fair resolution. Regards, Snooze

Lynne

LynneSydney, NSW

  • 3 reviews

Highly efficient staff and great selection of products!

published

Found exactly what we wanted here after searching other retailers. Great selection of products and the staff were friendly and knowledgeable. The delivery person also assembled the bed for us. It was a pleasure dealing with this store.
Thank you for a great night's sleep!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale NSW
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for your review Lynne. We're pleased we were able to meet your expectations with this experience, and will be sure to pass it along to the Manly Vale team. Regards, Snooze

Great Staff and service

published

Such an amazing journey to know all kinda mattresses and what your body and pressure points need at my age. Love the way how easily I chose mine in my first visit.
Keep on doing the good work team :) U all bring smile to my face.
Vivek

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Vivek, thanks for leaving a review. Great to hear you had such a positive experience with our team in Many Vale and are loving your new purchase. Regards, Snooze

Furniture Shops

Find out how Snooze NSW, Manly Vale compares to other Furniture Shops

Know better, choose better.

Compare all

Not keeping their word

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze

Well done Snooze , good business

published

Efficient staff , great product range , good deals , the mattress I chose is heaven; so comfortable and supportive. Plenty of stores within close proximity, delivery workers efficient too.

Shop LocationNSW, Manly Vale
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review Kate. We're pleased to hear your service with Snooze Manly Vale met your expectations, and will be sure to pass your feedback onto the team. Regards, Snooze

Jess

JessFreshwater

  • 2 reviews

Great service

published

I went in to Snooze Manly Vale for a mattress I needed urgently. The team were super efficient and arranged for a mattress to be available. Definitely recommend. Will be going back there in the future!

Shop LocationNSW, Manly Vale
1 comment
Snooze
SnoozeSnooze

Hi Jess, thanks for taking the time to leave your review. Glad to hear the team at Manly Vale could help you in your time of need. We will be sure to pass on your feedback and thanks to them. Regards, Snooze

Great service

published

Our salesman was very patient and understanding of what we were after. He had a great knowledge of the mattresses and was able to help us with a discount to suite our budget. Very pleased customers and highly recommend the store.

Shop LocationNSW, Manly Vale
1 comment
Snooze
SnoozeSnooze

Hi Ant, we're so pleased to hear that you had a wonderful experience in Snooze Manly Vale. We thank you for your review and will pass your feedback onto the team at the store. Regards, Snooze.

Tom

Tom

  • 2 reviews

Great after sales service

published

Our new bed unfortunately arrived marked. Snooze sorted this out for us promptly, delivering a new bed and taking the marked one away.

Shop LocationNSW, Manly Vale
1 comment
Snooze
SnoozeSnooze

Hi Tom, thank you for sharing the details of your experience with us. We're happy to hear that you were able to get this sorted and received great service. Regards, Snooze.

Page 1 of 2
See all Snooze reviews

Questions & Answers

Sorry, there are no questions about Snooze NSW, Manly Vale but you can read 49 questions about Snooze.

Get an answer from our members and Snooze representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.