Their customer service is exceptional.
Thank you for providing great customer service guys. I really needed a bed on time for my guest and you guys delivered it right on time, specially it was a short notice.
Would like to thank Colin from Snooze Manly Vale for his great Customer Service - he was professional in his approach and follow through service, answering all our questions. We felt well informed when we made our decision on the products we purchased from the store - thanks again Colin for making this experience enjoyable.
I purchased a Slumberland Devon queen size mattress 7 years ago from this store and was told it has a 10 year warranty. I went into the store this week end and asked a sales rep named [Name Removed] a few questions concerning the warranty. He got very definestive when I said the mattress I purchased was defective and that I wanted to address a warranty claim. He said that's a waste of time and that it wouldn't be covered. He was very rude and got agro and then walked away. I wouldn't purchase anything from this store again.
Great quality mattress and extremely comfortable. Yasha was very knowledgeable about the product as well.
Fantastic, friendly service provided by Yasha. We look forward to the delivery of our new bedding. Thanks again.
One of the best shopping experiences
I just happened to visit this store by chance because it was near me at the time. I was interested in new mattresses anyway. The assistant Yasha and the owner Vandna were so friendly, helpful and professional in their service I ended up happily spending a lot more than I thought I would. Highly recommend this store for excellent bedding product and service.
Excellent customer service
I recommend the store and in particular Yasha who was very professional and was able to help my buy many items from the store, all whilst I was being distracted with my baby. She was patient, kind and knew so much about all the mattresses and bed items. Thank you Snooze. I will definitely be back!
- NSW, Manly Vale
- Verified customer
We just bought an adjustable bed from Snooze Manly Vale. I was really impressed with the range and also how they listened to our requirements. Pricing competitive and nice people to deal with. Robyn and Peter
Good price Queen mattress and friendly service
Bought a firm Queen size mattress, good price and it was delivered as promised two days later on the Saturday, with a mobile call to advise of the time, so I am very happy. My thanks to sales person and manager. Good service especially as it is so close to Christmas.
Amazing service, beds, mattresses and furniture! Got everything we needed for a great price. Will be back again soon!
Amazing service with quick delivery. They are very friendly and honest and lovely people. The service was fantastic. Very happy with the quality of the products and look forward to returning!
Thanks Jason & Hilary!
We were in the market for a new mattress. Snooze Manly Vale was our first & last stop. We dealt with Jason which was a pleasurable experience. We took the Snooze profile which enabled him to fine tune our requirements and eliminate mattress confusion. He was patient as we lay around on his mattresses, good humoured as we talked about not only mattresses but the latest on Netflix and importantly gave us a very fair and reasonable deal. An investment in a good mattress is important and we felt we were in good hands. We walked away with 2 new pillows too. Thank you both for your time!
Jason, Per and Bruno and Great Team Colleagues
Snooze Manly Vale is well set out and the staff were informative. We chose to proceed with our purchases with Jason as he is professional, engaging and follows through with requested information and follow up. We chose an Australian-made bed frame from a Victorian-based manufacturer and he turned it around in good time. The delivery team headed up by Per and Bruno and Co. were also efficient and professional. All in all a good experience for a substantial financial outlay but for products that will last a long time.
Best Customer Service - rare in this day and age
I was welcomed into the store immediately and the customer service was excellent.
The products I was offered were exactly what I was looking for and a good selection.
I was assisted with my selection and the staff were friendly and very courteous.
Slept on the new mattress first time last night - fabulous! and the delivery people assembled it for us, so pleased with the whole experience from Snooze. Thank you.
Had an issue with a product and staff were kind enough to offer a fair resolution. Happy Customer !
I purchased a new mattress from Snooze last March. The mattress was not suitable for me and I was overheating in it. The staff at Snooze Balgowlah kindly offered to sort it out with Sealy and provided great customer service! Thank you for turning my experience around guys!
Highly efficient staff and great selection of products!
Found exactly what we wanted here after searching other retailers. Great selection of products and the staff were friendly and knowledgeable. The delivery person also assembled the bed for us. It was a pleasure dealing with this store.
Thank you for a great night's sleep!!
Great Staff and service
Such an amazing journey to know all kinda mattresses and what your body and pressure points need at my age. Love the way how easily I chose mine in my first visit.
Keep on doing the good work team :) U all bring smile to my face.
Not keeping their word
We went to their Balgowlah store end of March19 and got an offer for bedframe and bedside tables. I called in beg of April and said we will go ahead if they include the delivery in their offer. So they did and we placed the order. It would 2 weeks for delivery. An hour later got a phone call that we have to pay for the delivery guys in cash but delivery has been taken off the invoice but the amount is still the same. I said that does not make sense. If we need to pay delivery extra than this needs to come off the invoice amount. It took me abou...t 15 minutes to explain before they said we will have not to worry about it. An hour later the invoice comes through with the original amount but stating delivery is not included in the cost. I sent a message back to challenge this again. No response. I called up the next day and explained the situation as now I was dealing with someone. They understood so I asked for an updated invoice. This did not come through so the next day I reminded them via email and go an updated invoice where delivery has been confirmed to the agreed offer. A couple of days later I got a text from Snooze saying that delivery is due around 5 May 2019. This is 4 weeks after I placed the order and not 2 weeks as it was communicated. I sent another email to the branch to investigate a week ago but I have not heard back. Just terrible really.
Well done Snooze , good business
Efficient staff , great product range , good deals , the mattress I chose is heaven; so comfortable and supportive. Plenty of stores within close proximity, delivery workers efficient too.
I went in to Snooze Manly Vale for a mattress I needed urgently. The team were super efficient and arranged for a mattress to be available. Definitely recommend. Will be going back there in the future!
Our salesman was very patient and understanding of what we were after. He had a great knowledge of the mattresses and was able to help us with a discount to suite our budget. Very pleased customers and highly recommend the store.
Great after sales service
Our new bed unfortunately arrived marked. Snooze sorted this out for us promptly, delivering a new bed and taking the marked one away.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.