Love our new bed
Love our new bed, Geoff was amazing had all the info and gave us the price as it was on special, we where waiting for some inheritance money to come through before buying it and it didnt come when expected I called a couple of weeks later to find out if the price was the same, Geoff explained it wasnt but he remembered us and honoured the price and emailed me through a quote with the same price the money still didnt come through for another couple of weeks but they honoured the price we where given. So so happy with the service it was hassle free and he made sure that we where happy. Got it delivered and the guys who deliver it where amazing too, the bed was up within 20mins.
Great knowledge and wealth of information.super fast delivery and installation . Well done snooze on great customer service too. Made it easy to deal with everyone even the warehouse.
Will definitely be back
Geoff explained everything very well so we could understand which helped us make the right mattress choice.
Great range of quality products to suit all budgets. Good technology to help you get the right product. Neat, clean and organised store. Delivery was great guys were in and out swiftly with no disturbance.
Great Service, Product and Delivery
I found the store easy to access. The staff were helpful and knowledgable and provided some very clear advise and options. The product was delivered and assembled by a friendly crew and on time as arranged. A very good all round experience from all staff and many a good nights sleep to come. Thanks
The reviewer stated that an incentive was offered for this review
Great service from start to finish
Normally I don’t bother with writing reviews but after the great experience of dealing with Snooze I thought I should. To start with they had a great range of beds and mattresses to choose from and the sales team were really helpful and knew their products. After purchasing is done is where a lot of other businesses drop the ball, but not with Snooze. The lady at the warehouse was friendly and understanding about changing delivery dates to suit the completion of construction on our house. And the guys who made the delivery were really polite an...d friendly. They called a half hour before arriving to let me know. When they arrived they were very careful not to damage walls and took there boots off when coming in. And finally the mattress we got is fantastic to sleep on. Can’t recommend Snooze enough!
Snooze Excellent service..best sleep ever
Very attractive and appealing to navigate store
More than satisfied with range of products - were given a loan mattress until our mattress arrived..truly impressed with the service and loan mattress
More than satisfied...we had an excellent sales person Geoff Snooze Rutherford. Excellent service.
No assembly required...
Purchase was made in store. The salesman (Steve I think it was) was very professional and didn’t seem like he was pushing us for a sale. He showed us products specifically for our needs and gave us plenty of options with no pressure to purchase. It was because of this that we placed our order and we will return for future bedding requirements.
- Verified customer
I purchased a Phoenix King Single Bed with trundle roughly 3 years ago, within 6 months I had to ring up and get the trundle replaced as it had fallen apart. The customer service lady was happy to replace it but not before she gave me a lecture on kids jumping on beds! I tried to explain to her that the trundle had only been used a hand full of times and that it's always packed away as we have to move bedside tables in order to get it out! I also told her that while I know my kids are not perfect they do not jump on their beds, she was adamant ...that it was from jumping!!! So thanks for insulting me lady! I now have tried to pull her bed down to sell it as I am changing them to bunk beds only to have the damn thing fall apart whilst trying to dismantle it! I pulled her mattress off ( don't even get me started on the quality of it!!) to find splits already forming around the lock in screws! When trying to gently undo them pieces were flaking off around the screw holes! The shelf that sits on top came off and ripped massive chunks from every single lock in screw! So now the only place for this bed is the tip! Poor quality for the amount of money I spent and it's only 3 years old!!! Especially when I compare it to the cheap bed I bought online 7 years ago which is still in perfect condition and I had no problems dismantling it! The mattress by the way will also be hitting the tip shortly! Has gone lumpy and the sides have collapsed! Just goes to show that more money doesn't get you better quality!
Excellent Customer Service and Knowledge
Today my partner and I entered Snooze at Rutherford NEW and was severed by Lorraine. She was friendly and helpful. She was well presented and had excellent product knowledge. We participated in a test bed to identify what type of mattress was suitable for each of us. Lorraine gave us several options to choose from using this result. She wasn't pushy and allowed us time to discuss over a coffee. She included a mattress protector and free delivery with our new mattress. Will review the mattress after I have slept on it for 3 months.
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