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Snooze NSW, Warrawong

Snooze NSW, Warrawong

3.7 from 24 reviews

Reviews

(16)
(0)
(0)
(0)
(8)
  • Product Quality
    4.4 (5)
  • Return Claim MadeYes (1) · No (7)
  • Warranty Claim MadeYes (0) · No (7)
  • Product Appearance As advertised (67%) · Not as advertised (33%)
  • Customer Service
    2.5 (8)


Michelle D.

Michelle D.Illawarra, NSW

Do not buy from Snooze

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Warrawong
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1 comment
Snooze
Snooze A.Snooze

Halle B.

Halle B.Illawarra, NSW

Fixed all our issues

published

Matthew from Snooze Warrawong did an outstanding job when we misplaced the bolts for our bed frame during a move. He was able to locate spares saving us the wait of ordering during the Christmas period. Can't thank him enough.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
See all answers
1 comment
Snooze
Snooze A.Snooze
Jane

JaneIllawarra, NSW

Don't shop at Snooze!

published
1 comment
Snooze
Snooze A.Snooze
Catherine H.

Catherine H.Illawarra, NSW

Customer Beware

published

Devastating shopping experience, nearly four months and still waiting for my bed. Every time I contact the store they fob me off and then nothing, worst customer service ever. Beware.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarrawong
See all answers
2 comments
Snooze
Snooze A.Snooze
Catherine H.
Catherine H.

Ros

RosIllawarra, NSW

all round service

published

excuses excuses! ordered mattress over 6 weeks ago, meant for delivery after 2 weeks, called shop Friday for delivery time, saleslady said mattress arriving at store from Sydney warehouse Friday morning, driver would text when 1/2 hour away, rang again bout 10,30am, matt informed that delivery driver decided he didn't want to work any more! Was trying to find another driver thru day, I rang a removalist who was fantastic, did the pickup for me, saleslady wasn't helpful at all to him! Rang shop again Saturday for old mattress pickup, nup, wouldn't happen til Monday, TRUCK breakdown, I understand things happen, but, we'd paid in full, for delivery and pickup, not very happy at all, no recommendations from me!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationwarrawong
See all answers
1 comment
Snooze
Snooze A.Snooze

Chris P

Chris PIllawarra, NSW

Above and beyond effort

published

Purchased a new mattress from Snooze Warrawong. The sales person was knowledgeable and the price was very competitive. But it was the delivery effort that was the icing on the cake. Due to a mechanical issue with the delivery truck, and despite the lateness of the day, the mattress was still delivered mid-evening. The store owner literally went the extra mile as he was aware we had visitors staying over that might and the mattress was needed. A really big thank you to Snooze Warrawong. Highly recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Warrawong
See all answers
1 comment
Snooze
Snooze A.Snooze

Pier

PierIllawarra, NSW

Excellent service and products.

published

Excellent assistance from Mathew, he looked after us in terms of price and after sales service. The bed and pillows are fantastic and the linen much appreciated.
The estimated delivery was on time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSnooze Warrawong
See all answers
1 comment
Snooze
Snooze A.Snooze

Thank you for providing the details of your recent visit to Snooze Warrawong. We're pleased to hear that you had a wonderful experience with Mathew and the team. We'll be sure to pass on your feedback. Regards, Snooze.


kimo

kimo

  • 6 reviews
  • Verified customer

Avoid Snooze Warrawong

published
Customer Service
Return Claim MadeYes
Store LocationSnooze Warrawong
3 comments
Snooze
Snooze A.Snooze
kimo
kimo
Snooze
Snooze A.Snooze

Worst after sales customer service

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarrawong
See all answers
2 comments
Snooze
Snooze A.Snooze
Josephine
Josephine

Already have contacted .... waiting for response

Recommend any other store stay away

published

Worst experience ever will never use them again was told it would be 4 weeks 8 weeks later finally arrives and they sent me one that was all scratched up and had clearly been sent back by someone else as the box had been retaped together rang and emailed but no reply had to travel to the store to see them personally ,one of my biggest gripes is their communication no one calls or emails to say it’s not coming or why it’s late it’s up to you to chase them,

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Kimbo

KimboCorrimal

  • Verified customer

Quality products, great service

published

Great variety of products, quality bedroom suites. The bed is very sturdy and looks great. I found the bed easy to assemble and didnt need extra help. Service was great and I am a returning customer

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Hi Kimbo, thanks for sharing your recent experience at Snooze Warrawong. We're pleased to hear you had great service, and we will be sure to pass this onto the team at the store. Enjoy your new bed! Regards, Snooze.


  • Verified customer

Great service

published

Belynda provided us with great service. She was very friendly and happy to look up all details we needed to help make the right decision for our purchase :)

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Hi JaeRo, thanks for taking the time to leave a review. We're pleased to hear you had a great experience and will be sure to pass your kind feedback onto Belynda and the Warrawong team. Regards, Snooze.


Tim

TimSydney

Comfortable mattress, good service

published

Good range of products, helpful and friendly staff with good knowledge of products. Happy with our purchase of the Slumberland mattress.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Hi Tim, thanks for sharing the details of your visit to Snooze Warrawong. We're so pleased to hear you had a wonderful experience and will share with the team in-store. Enjoy your new Slumberland mattress. Regards, Snooze.


lad

ladWollongong

Excellent Service

published

Great service. Matthew is very knowledgeable and helped us find the perfect mattress. Went out of his way to organise a faster delivery of goods.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Hi lad, thank you for sharing the details of your visit to Snooze Warrawong. We're pleased to hear that you had a wonderful experience and will be sure to pass on your feedback to Matthew and the team at the store. Regards, Snooze.

Excellent product with even better service

published

Great quality. Huge variety of stock. Exceptional customer service. Our consultant was extremely knowledgeable and went out of her way to explain the product. Very happy with our purchase.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Hi Courtney. Thanks for providing feedback of your experience with Snooze Warrawong, which we will be sure to pass along to the team. Regards, Snooze

great bed

published

great service involved assessing ;my sons needs for bed through product software then quickly he found the right bed for him.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Margaret

MargaretBarrack Point

Great service

published

Returning customer as service was great on previous occasion. I was served by Matthew this time who knew his products and was very helpful in assisting me to make a difficult decision easy.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Thank you for again choosing Snooze, Margaret. We're pleased to hear your experience was positive, and will be sure to pass your feedback along to Matthew and the team. Regards, Snooze


Great customer service

published

Customer service provided at Snooze Warrawong was excellent. Very knowledgeable. I will definitively be a returning costumer. Five out of five.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Hi Megan, thank you for providing the details of your visit to Snooze Warrawong. We're happy to hear that you had a wonderful experience. We'll be sure to pass on your feedback to the store. Regards, Snooze.


Felicity

FelicityWollongong

Great Customer Service!

published

Matthew was friendly and helpful, with excellent product knowledge. He patiently took us through the range of possibilities, and made buying our new mattress a positive experience.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Hi Felicity, thank you for leaving your review of Snooze Warrawong. We're pleased to hear that you had a great experience in store with Matthew. We'll be sure to pass on your feedback. Regards, Snooze.


Great customer service

published

Greeted as soon as I walked in the store. Matthew was super helpful and knowledgeable and made my shopping experience easy and pleasurable. I would highly recommend shopping in this store.

Shop LocationNSW, Warrawong
1 comment
Snooze
Snooze A.Snooze

Thank you for taking the time to leave a review Jaime. We're pleased to hear that you had an easy and pleasurable experience. We'll be sure to pass your great feedback along to Matthew and the Warrawong team. Regards, Snooze


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