From June 2019 until August 2019, Snooze is running a monthly draw to win one (valued at $129). Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Awesome and affordable kids bed
Vibe kids single grey bed and emperor mattress. Easy to assemble and super comfortable. Good quality at a reasonable price. Excellent customer service via telephone. My son loves it. A+
Great service to rural area
The staff in Launceston went above and beyond to get bed and mattress delivered to me in a rural area 50 minutes south of Hobart. Snooze organised free delivery to Hobart and I then only had to pay for delivery from Hobart which Snooze also organised. Communication was excellent and I was always informed of process.
Very happy with my Fabian Queen Bed and mattress.
Great service. Got a phone call straight away to confirm, and delivered in a few days. Love my new pillow!
I was very satisfied with my service, ease of using the online store, and I have been enjoying my new pillow. The online store is easy to use, and is clear with its prices and sales.
So helpful, polite and friendly. So happy with my bed and the mattress is amazing.i would highly recommend snooze to anyone purchasing a bed and mattress.i have zero complaints, only praise.
Do Not Trust Snooze
Do not buy a bed from Snooze. They outsource your purchase to their franchisee stores - who have ZERO control over their customer service and tracking... I ordered an expensive bed online and they outsourced it to their Moore Park Franchise. The bed was gauranteed to arrive in ten business days.. It's now been 20 business days. Finally the bed was due to arrive and then it they never delivered it.
When you call all customer service centres they cannot support or help because they are not affiliated with the store. I never signed up to purchase with an outsourced store and now it's a nightmare to get anything done.
If you're spending a lot of money Do not choose snooze! A Koala Bed would have been MUCH cheaper and arrived the next day...
Low quality bed and terrible after sales service
Ordered a bed with 6 weeks delivery time which was delivered after 4. However the foot of the bed was unwrapped, badly damaged and looked for all the world like a customer return as it even had manually screwed holes in random places where it looked as though someone else had previously attached brackets that are not part of the bed. Other parts of the bed were also damaged or significantly discolored. Took 1 week to get a response from Snooze despite multiple emails and phone calls to be told it would be 4 weeks before replacement parts would be sent. Shockingly bad experience. Pictures attached to give an idea of how bad their quality control is.
Fantastic service and wonderful customer service thank you so much Marita
Fantastic service and wonderful customer services I would definitely recommend snooze to all my family and friends. Thank you again marita. Marita was more than helpful offering products that I may have needed best service ever
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