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Snooze Online store

Snooze Online store

4.1 from 33 reviews

Reviews

3.0

2 reviews
5
(1)
4
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Great after sales service highly recommend Store and staff

published

Excellent after sales service had a problem with the bed head and within three days a repair person from the company had arrived and was servicing
great communication. Recommend highly

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Tom W

Tom WSydney, NSW

  • 2 reviews

Low quality bed and terrible after sales service

published

Ordered a bed with 6 weeks delivery time which was delivered after 4. However the foot of the bed was unwrapped, badly damaged and looked for all the world like a customer return as it even had manually screwed holes in random places where it looked as though someone else had previously attached brackets that are not part of the bed. Other parts of the bed were also damaged or significantly discolored. Took 1 week to get a response from Snooze despite multiple emails and phone calls to be told it would be 4 weeks before replacement parts would be sent. Shockingly bad experience. Pictures attached to give an idea of how bad their quality control is.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze
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