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Snooze Online store

Snooze Online store

4.1 from 33 reviews

Reviews

4.4

26 reviews
5
(22)
4
(0)
3
(0)
2
(0)
1
(4)
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Reviewer Photos & Videos

Tammy

TammyMetropolitan Adelaide, SA

Service and delivery

published

Service was great and delivery was very prompt would definitely Recommend. Online purchase however the store kept in contact with me re delivery status etc. Great service and product. Highly recommend

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Leigh

LeighGreater Melbourne (Outer), VIC

  • 2 reviews

Shows what can be done in a lock down

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Michael

MichaelAU

  • 37 reviews
  • 20 likes

Terrible customer service - racist

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze
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Great after sales service highly recommend Store and staff

published

Excellent after sales service had a problem with the bed head and within three days a repair person from the company had arrived and was servicing
great communication. Recommend highly

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Charlie

CharlieGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Don’t recommend

published

Brought a bed online
They said 8 wks for bed.
Rang the store up and went in said it will be 10 weeks.
Now it’s 12 wks
Not Happy about been lied to every time I ring up or go into store in Mornington. I wouldn’t recommend this place to any one if they can’t tell the truth.
Still waiting for my Bingo bed!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Ben K.

Ben K.Launceston, TAS

Snooze Launceston great customer service

published

Brought new mattress is amazing great communication from the team and delivery people on time and polite will be going to snooze launceston for all my sleeping products from now on thank you for a stress free experience

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
RosiePosie

RosiePosieGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Easy purchase - happy customer

published

I bought a new mattress online, I knew what I wanted as I already have a similar mattress. The delivery was organised online (a bit dear, but...). The product was delivered without any issues. We are happy with the new mattress. EASY.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Armani

ArmaniSydney, NSW

  • 3 reviews
  • 2 likes

Rahaul was great

published

I naught daughters bed from snooze at crossroads beech st nsw ...RAHAUL who I was served by was fantastic he was very helpful will be dealing with crossroads snooze again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Lea

LeaSouth-East, TAS

  • 2 reviews

Lovely Dressing Table - just perfect!

published

I ordered a dressing table on-line from Snooze to suit an existing suite. Because delivery charges needed to be discussed, Marita from Launceston's Snooze store phoned as soon as my order hit her desk. Very happy with the prompt attention and very satisfied with the delivery charges. My discount from being a RACT member more than covered this component - bonus! The dressing table is beautiful.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
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Wong Z.

Wong Z.South East Queensland, QLD

Excellent Customer Service

published

The customer service was excellent. I went to the store in Fortitude Valley to browse my new bed, the lady was super nice and explained everything that I needed to know to me. I then purchased them online, and they were delivered to me in a couple of days. Highly recommended!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze

Wonderful service

published

Snooze at Windsor provided brilliant service getting me the bed I wanted, and delivering it at a time that suited me. I had visitors coming within a few days and appreciated the great service helping me out.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Ricky B.

Ricky B.Litchfield, NT

Great service

published

Don't normally leave reviews but in this case I thought I would share. Made a purchase on boxing day and received a call the same day to advise there was an issue.. Went on to receive a further couple of calls over the following days explaining they are still working on it. Eventually received a call from store manager Christie from Cairns who advised they were out of stock and offered a recent floor model and also through in pillow case protector for the trouble. Overall very happy with the communication and the customer service, will definitely shop again!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Lotus 10

Lotus 10Nambour

Comfy bed.. No suprises

published

Snooze was a Google ad so I browsed and was pleased to find the bargain I had hoped for. Kind single firm posturepedic. But to buy without viewing or testing... The gamble!!! Turned out perfect... My confidence rewarded.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Stephanie

Stephanie

  • 3 reviews
  • 3 likes

Terrible customer service. They ignore you

published

They took my money and now ignore the customer service side of things. I am still waiting for a reply to my message and my order. Dont waste your money

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze

Dear Stephanie,
Thank you for responding to our emails and for helping us facilitate the delivery this weekend. Any inconveniences are sincerely regretted.
Regards, Snooze.

Annamaria

AnnamariaSouth East Queensland, QLD

Very professional service

published

Very happy with the product quality, the mattress is fabulous. The staff was helpful and did everything to accommodate my requirements. Would have no hesitation in recommending them to my friends.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze

Hi Annamaria, thanks for leaving your review. Great to hear you had such a positive experience with our team. Regards, Snooze.

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Fantastic service

published

The delivery service of our new bed was fabulous. The guys were very fast and efficient and friendly.
Also the new bed is very comfortable , firm but not too firm. Thank you Snooze

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze

Hi Graham, thank you for leaving the details of your recent purchase from the Snooze online store. We're pleased to hear that you had a wonderful delivery experience. Enjoy your new bed! Regards, Snooze.

Excellent product and perfect service

published

My bed is perfect, but more than that the service right from the first phone call with Marita, to the updates from Her on my order status and delivery options, to the two gentleman who delivered my bed with caution and care for my product and my home. Thankyou Snooze and Marita

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze

Waste of time and money

published

It was such a waste of time and money. Most of the products are low quality or factory defect. You probably ending up with the hassle of factory check request. It is such waste of time and money.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze
Kim M.

Kim M.North-West & West coast, TAS

Excellent Service from Launceston Store

published

Sofie was fantastic. Knowledgeable & friendly, even keeping our boys occupied with balloons while we made our selection. Bed suite arrived within suggested time frame. High quality. Excellent correspondence from Sofie. Great experience from start to finish. Highly recommended.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze

SNOOZE... Highly recommend!

published

I would highly recommend online shopping with Snooze! It was so simple to navigate through what was on offer! A click of a button and my shopping was done! I selected the delivery service and immediately I had a phone call from a friendly guy, arranging a delivery day and time! So impressed!!! My goods arrived in perfect condition and the lovely delivery guys were helpful and courteous! Thanks Snooze!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Snooze
SnoozeSnooze

Hi Nez, thanks for your review. We're pleased to hear your online experience was great and we will be sure to pass it along to the team. Regards, Snooze

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