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Snooze Online store

Snooze Online store

4.1 from 33 reviews

Reviews

1.0

2 reviews
5
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1
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  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (2) · No
  • Warranty Claim MadeYes (1) · No (1)
  • Product Appearance As advertised (0%) · Not as advertised (100%)
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Vicky

VickyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Snooze store closed and Snooze does not take responsibility for outstanding orders

published

We made an order and as the store in Geelong has closed, Snooze says that it's our problem and they can't help us.
We consider that Snooze has a responsibility to their customers, regardless of what store they bought from - it is a big brand, and if they do this to their customers then their brand name is worth nothing.
Do not buy anything from them, especially in these times of uncertainty. By the time it takes them to manufacture your order, you might find that the store has closed and Snooze will say to you 'bad luck'.
Disgraceful and dissapointing.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze
Tom W

Tom WSydney, NSW

  • 2 reviews

Low quality bed and terrible after sales service

published

Ordered a bed with 6 weeks delivery time which was delivered after 4. However the foot of the bed was unwrapped, badly damaged and looked for all the world like a customer return as it even had manually screwed holes in random places where it looked as though someone else had previously attached brackets that are not part of the bed. Other parts of the bed were also damaged or significantly discolored. Took 1 week to get a response from Snooze despite multiple emails and phone calls to be told it would be 4 weeks before replacement parts would be sent. Shockingly bad experience. Pictures attached to give an idea of how bad their quality control is.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze
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