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Snooze Online store

Snooze Online store

4.1 from 33 reviews

Reviews

2.0

4 reviews
5
(1)
4
(0)
3
(0)
2
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1
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Vicky

VickyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Snooze store closed and Snooze does not take responsibility for outstanding orders

published

We made an order and as the store in Geelong has closed, Snooze says that it's our problem and they can't help us.
We consider that Snooze has a responsibility to their customers, regardless of what store they bought from - it is a big brand, and if they do this to their customers then their brand name is worth nothing.
Do not buy anything from them, especially in these times of uncertainty. By the time it takes them to manufacture your order, you might find that the store has closed and Snooze will say to you 'bad luck'.
Disgraceful and dissapointing.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze
Stephanie

Stephanie

  • 3 reviews
  • 3 likes

Terrible customer service. They ignore you

published

They took my money and now ignore the customer service side of things. I am still waiting for a reply to my message and my order. Dont waste your money

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze

Dear Stephanie,
Thank you for responding to our emails and for helping us facilitate the delivery this weekend. Any inconveniences are sincerely regretted.
Regards, Snooze.

Fantastic service

published

The delivery service of our new bed was fabulous. The guys were very fast and efficient and friendly.
Also the new bed is very comfortable , firm but not too firm. Thank you Snooze

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze

Hi Graham, thank you for leaving the details of your recent purchase from the Snooze online store. We're pleased to hear that you had a wonderful delivery experience. Enjoy your new bed! Regards, Snooze.

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Tom W

Tom WSydney, NSW

  • 2 reviews

Low quality bed and terrible after sales service

published

Ordered a bed with 6 weeks delivery time which was delivered after 4. However the foot of the bed was unwrapped, badly damaged and looked for all the world like a customer return as it even had manually screwed holes in random places where it looked as though someone else had previously attached brackets that are not part of the bed. Other parts of the bed were also damaged or significantly discolored. Took 1 week to get a response from Snooze despite multiple emails and phone calls to be told it would be 4 weeks before replacement parts would be sent. Shockingly bad experience. Pictures attached to give an idea of how bad their quality control is.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
1 comment
Snooze
SnoozeSnooze
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