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Snooze Physical store

Snooze Physical store

TAS, Launceston, ACT, Canberra, NSW, etc...
4.3 from 1,230 reviews

Reviews

(967)
(57)
(18)
(32)
(156)
  • Incentivised Review Yes (5%) · No (95%)
  • Product Quality
    4.7 (339)
  • Return Claim MadeYes (13) · No (353)
  • Warranty Claim MadeYes (9) · No (355)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Customer Service
    4.6 (360)

Great deal and service from staff

published

We were on a budget and the staff member gave us quality options which made our task easy and purchase affordable.
They were able to provide free assembly on delivery of mattress and bed frame.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
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Nic W

Nic WSouth East Queensland, QLD

Amazing service!

published

After finding what I wanted online, I phoned Snooze Windsor and they were able to help me pick the right mattresses etc for my little boy. The whole process was quick and easy and delivery was organized within a few days. I have actually been meaning to phone as the delivery guys were so lovely. They assembled the bed and took away the cartons. They were so sweet and well mannered. Whole experience was great! Will definitely shop with Snooze again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
Snooze
Snooze A.Snooze
Meagan Jordan

Meagan JordanHunter Region, NSW

Above & Beyond

published

If I could of given six stars I would of! Snooze Kotara provided the most outstanding service, they really went above & beyond. Great prices too!
Megs and Dean, New Lambton Heights.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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1 comment
Snooze
Snooze A.Snooze
Michelle Y.

Michelle Y.South East Queensland, QLD

Great service. Great product.

published

A great experience. The staff were friendly, helpful and knowledgeable.
The sales process was quick and easy.
I am very happy with the delivery and product and would highly recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
Snooze
Snooze A.Snooze

Outstanding customer service

published

I ordered my bed base at 8.30am and it was delivered by 1pm in the same day. Both Andrew and his delivery staff loaded with me during the morning to ensure that the delivery time was suitable. The delivery guys even installed the legs and took away the rubbish.
The best customer service I have experienced in a long time. I will definitely be a repeat customer.
Great job guys!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor QLD
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1 comment
Snooze
Snooze A.Snooze

If you Snooze you win

published

After comparing many shops physically and online, found the level of service, knowledge, range and competitive pricing to be well above anywhere else (big call out to Jordie -exceptionally fabulous). Sales & delivery were seamless and they were an absolute pleasure to deal with. Shop around if you want but you could save yourself a lot of time by just going straight to the best. As an aside, bed is extremely comfortable thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
Snooze A.Snooze

Elizabeth

ElizabethAlexandria

  • 5 reviews

Misleading and misrepresentation on sale

published
Customer Service
Store LocationSnooze Campbelltown
1 comment
Snooze
Snooze A.Snooze

Catalina P.

Catalina P.Greater Melbourne (Outer), VIC

Bad Services

published

We bought a bed and they said: "You will receive the next day or if we won't have it on stock, you will receive on 6th of January and you should wait for our call ". I didn't receive any call so I call them and they said: 'Because the supplier was on holiday you will receive your bed on 8th of January" then I call them today (14/01/2020) and they said "The mattress didn't reach yet so you will receive tomorrow". This is not a good services, with fake promises. They didn't even bother to call me and say to me that they got a delay with the order.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong
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1 comment
Snooze
Snooze A.Snooze
Taitah

TaitahMetropolitan Adelaide, SA

  • 2 reviews

Satisfied Customer

published

Very helpful from my searching on-line, the follow up phone call, being cared for by Jodie the floor manager, not settling in our first focus and although paying more were given excellent discount and for ordering on Dec 31st! Jodie is a good saleswoman as well as manager. The bed arrived and the old mattress taken by two agreeable men who assembled the bed etc. It is SO COMFY

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion
See all answers
1 comment
Snooze
Snooze A.Snooze
Madeline F.

Madeline F.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

BedGear M2 - Sags badly after 3.5 weeks

published

We bought a BedGear M2 less than a month ago. It sags significantly even though we have been turning the mattress every week as instructed.

We were told that it was made in Australia but after discarding the packaging I noticed the subtle “made in China” label on the box. I have tried to contact customer service regarding a return but there has been no answer on their hotline.

I feel that an $850 mattress shouldn’t sag so much that you can’t roll from one side to the other because of the hump in the middle of the bed. Really unhappy with the quality of the product.

EDIT: was contacted by Snooze today. Will update.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
2 comments
Snooze
Snooze A.Snooze
Madeline F.
Madeline F.

Thanks for the reply. I really appreciate it.


Danielle Sarramegna

Danielle SarramegnaSouth East Queensland, QLD

Disappointed potential customer.

published

Very disappointed. I walked in your store and walked the all showroom without even being acknowledged. Your staff seems to only have time for couples who walked in after me. Bad move guys! Really bad move!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
2 comments
Snooze
Snooze A.Snooze

Dear Snooze. Thank you for your concern. I appreciate that you are willing to address the training in customer service of your employees but I have no intention to return to your Windsor shop.
Regards
Danielle


Side Sleeper

Side SleeperHunter Region, NSW

Outstanding Abby

published

Had an amazing experience in Snooze Kotara. We got exactly what we wanted thanks to our sales person Abby. She had excellent knowledge, great helpful ideas and made our shopping experience fun.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze, Kotara
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1 comment
Snooze
Snooze A.Snooze

Amazing service

published

Amazing service as soon as I walked in the door . Perfect communication with delivery . Delivery on time , old mattresses gone , great delivery staff too . Mattresses look good - havnt used them yet !!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion - thanks Jordie .
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1 comment
Snooze
Snooze A.Snooze

Simonne Oosthuizen

Simonne OosthuizenMetropolitan Adelaide, SA

Fantastic Experience!

published

Magen was extremely knowledgeable and a total pleasure to talk to. She has in fact; secured all of our future bed business with Snooze! The delivery guys were punctual, efficient, helpful and friendly! What a pleasure doing business with Snooze!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
Snooze A.Snooze
Ella

EllaGreater Melbourne (Inner), VIC

Still no delivery after 3 weeks

published

Called several times. They never returned my calls, kept referring me to other people and can't meet the promised date for delivery. Asked me to call the warehouse directly?! In such cases, they should allow free cancellation. But no. I just have to wait or pay 20-25% cancellation fee, which is at their discretion and they cannot confirm the sum either. Bad experience, I do not recommend! My first and last time. Will be advising my friends to stay away from snooze.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
Snooze A.Snooze

Tops boys

published

Delivery was quick and efficent james was helpful good bloke we are overall happy with the new bed should last us for years to come.All in all very happy considering the last time we bought a bed it was a big debacle

1 comment
Snooze
Snooze A.Snooze

happy camper

published

great store, great range, great product, very friendly and well informed staff, found it a very pleasant experience would highly recommend them, one very happy camper, thank you snooze cairns

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationcairns
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1 comment
Snooze
Snooze A.Snooze

Excellent in-store service

published

The Snooze store in Launceston was the first mattress shop I visited in a search for a new Queen mattress. Sofie, the sales person, was so professional, knowledgeable and friendly, that I didn't bother continuing the search in competitors' stores. Sofie worked out a deal that included an ensemble base, and organised quick delivery. The quality of the bedding products in Snooze are obviously high, as is the way they treat customers.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston, TAS
See all answers
1 comment
Snooze
Snooze A.Snooze

Bought on line delivered and had a good night sleep moving house from Albany to Mandurah

published

On line choose the beds and mattresses we wanted with the helpful professional support of staff over email and telephone. Five star service , delivered and installed the beds by their staff.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Snooze
Snooze A.Snooze

uziealec

uziealecSydney, NSW

Great friendly service

published

We needed new mattresses and were really pleased with the selection offered by Snooze in Launceston. It was so easy, Marita our sales person listened to our needs and found us the best mattresses. She was friendly and very knowledgeable. Next delivery was a bonus. Very happy with the service. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Snooze
See all answers
1 comment
Snooze
Snooze A.Snooze

Page 1 of 62

See all Snooze reviews

Questions & Answers

Katrina Anderson

Katrina Andersonasked

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
Snooze A.Snooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze


Andrew K.

Andrew K.asked

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
Snooze A.Snooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze


Get an answer from our members and Snooze representatives

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