Reviewer Photos & Videos
Customer Service: patient, knowledgeable, friendly, has the customers best interest.
ok, so I admit I haven't recieved my mattress yet - However, I felt a strong need to give a review today on the WA O'Connors store. I've just left (probably 2 hours ago) and my god - the owner and beautiful floor member Aman are not only genuine lovely people with such warmth about them but exceptionally informative and knowledgeable. They gave me heaps of time!! (very patient lol) , and honestly want the best end result for the customer - not for themselves! It was an absolute pleasure coming into the store today. I was also handed a bottle of Aussie water - it's the little things x :) Thank you. Mattress review coming soon! (I promise) Kind regards Bridget
David was very professional,passionate and extremely helpful in finding a mattress, will definitely return in the future
Was shown a range of products that were available and that fit within price range. Easy to find a mattress with the help of David. The delivery was very quick, extremely happy with the service.
Great Service Great Price Great Product
The sales man named Yogi was exceptional the service was second to none the product range was vast and we found exactly what we wanted. The product quality is oitstanding. We had it delivered and installed in a matter of days.
Thankyou especially in these difficult times
Marita looked after us really well and found us the perfect mattress. She gave us a great price and the whole transaction was very easy. We would definitely recommend Snooze Launceston.
Great Customer Service and awesome product!
I was very impressed with the staff and product options available at Snooze Taylor’s Lakes. I was on the search for a QS mattress and storage bed frame.
I never understood the importance of selecting a mattress that would support me and give me the comfort I needed. The sales staff explained this very well and I love my new mattress. I wake up with no aches or pains like I did on my previous one!
The bedframe I selected is just as great. Because storage was such a big concern for me in my small room, the sales person helped me select one which suited and I haven’t compromised on style either.
5 out of 5 stars, would recommend any time!
Excellent service and great products
The staff were very passionate, knowledgeable and honest.
The beds are of high quality and had a price range to suit all budgets.
Very quick friendly service.
The staff asked questions to figure out what type of bed would suit us best and then showed us the products in our price range.
Would definitely recommend!!!
We recently purchased a mattress from Snooze in Launceston. The service we received from Sophie was excellent, her knowledge of the products and advice based on our stated needs was very helpful. We’re very happy with our new mattress.
Super friendly staff and great discounts!
Very friendly staff that provides me guidance and information to purchase the best mattress for my 3 year old. Very efficient topped with free delivery! Highly recommend Snooze and will be using them for future purposes
Just purchased a house full of beds from the Malvern Store, what a great experience. Blake looked after us and made the whole experience fun! A great team in the store, they know how to look after you.
If you need a bed, see these guys!
Most amazing furniture purchase experience ever
Thank you to Geoff our salesman who listened to our needs, was knowledgeable about the products, spent time with this picky shopper :) and let us decide which bed best suited us - no pushy salesman here. This is my first time dealing with Snooze and I will forever highly recommend them to family and friends. Delivery and installation were fantastic, they turned up when they said they would and left everything neat and tidy - thank you Mr Delivery Men.
Very happy customer
Very happy with the service received from the sales consultant and also the two men who delivered the bed were great also. Will definitely be going back to this particular store.
We recently purchased a Sealy bed and were impressed with David who was very helpful and knowledgeable.
Can highly recommend this store. Nothing was too much trouble.
Jackie and Tony, Salamander Bay
Terrific service in every way.
We chose a top of the range Sleepmaker. Medium. Queen.
Monica put us on the bed match simulator.
We are very happy with our purchases and the excellent service. Well done Snooze!!
Exceptional help & service
After explaining my current situations these ladies went above and beyond in all aspects of there customer service to help me find the right bed at a great price. Words can’t thank them enough, I have never slept better. Thankyou ladies x
Perfect and professional service
The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.
Great service from start to end!
I went into the store, was served quickly and by a friendly, knowledgeable staff member.
I was given options, and got a good deal.
Delivery was organised to suit me, the delivery men arrived when they said they would, were polite, friendly and efficient. They assembled the bed and removed all the rubbish.
This is the best service I've had for a while in regard to buying furniture. Well done Snooze team, and thank you.
- NSW, Homebush
- Verified customer
Amazing customer service
We were very impressed with Nirali and Tan who were very friendly and helpful. They were thorough in ensuring we achieved the best results. Best customer service. We travelled from Canberra because if the service.
Love my new mattresses
I purchased two mattresses from Snooze Fortitude Valley. The staff member was so helpful and patient in finding the right mattress for me. Plus i got a great deal and delivery was quick. Really happy with the mattresses purchased .
The Ashmore timber bed frame is perfect and luv the Grosvenor mattress to go with it!
Thanks for your advice and help in store!
Appreciated the savings as well.
Delivery on time too.
The products were perfect. Even more impressive was the after purchase support. I had to delay the delivery twice, including once the evening before. They couldn’t have been more accommodating.
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Questions & Answers
Can you cancel and get your deposit back
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at email@example.com with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Under what circumstances other than change of mind does a snooze permit a refund?
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email firstname.lastname@example.org with details and we will review them with the concerned store.
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