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Snooze Physical store

Snooze Physical store

ACT, Canberra, NSW, QLD, SA, TAS, Launceston and 2 more
4.3 from 1,032 reviews

Disappointing service post buy

Love the bed and service received in store.
I felt the post service lacking in terms of snooze’s communication with delivery people and ourselves. When I mentioned an issue to snooze I felt guy was dismissive so requested confirmation in an email that issue had been addressed. In his email, he seems to ‘have a go’ at me for something that is clearly a break in their process - they delivered before requesting payment.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHawthorn

Excellent sales and delivery service

We received excellent customer service and advice from Yogi at the Marion store when buying a new bed recently. And the delivery and installation service from Alex was equally good.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Thanks for taking the time to leave a review. We're glad to hear you received excellent customer service and will be sure to pass this along to Yogi, Alex and the team. Thanks, Snooze

Great service in store, but post sale service is severely lacking.

We got fantastic service in store, and love our purchase, but was told delivery would be in 4-6 weeks, and when I called to follow up after 6 weeks, was told it would be up to 8, no apology that I’d been given the incorrect information at all.
I received a text around week 7 to call to arrange delivery - I called and was told they do not deliver to my area, despite having already checked this before I purchased. If they didn’t deliver, I would have gone to another store. She then put me on hold for 5 mins, before making a big deal over the fact that they would ‘make an exception, and do a special delivery’. Such poor service, they should have had on file where my delivery address was, and should not have sold it to me with delivery, if they could not deliver.
Love the bed and mattress, but what poor phone service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion

Poor Service, Rude Staff.

Poor Service, Rude Staff.
We purchased a new mattress from Snooze in Howitt Street Wendouree, which has been a very good mattress.
The staff member had promised us a delivery date, we weren't notified when it arrived, we were then told we would have to pick it up from the warehouse (a crappy tin shed in an industrial complex) and despite being there, we were told that we wouldn't be able to get it as it was the staff members day off, and would have to wait until after the weekend.
I refused, and asked for a refund, was then told to be at said warehouse with my trailer the next day at 10:00am, and was told if I was 1 minute late they would be shutting the gate and going home.
This sort of attitude, and poor service is abysmal, I will never buy anything from there again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHowitt Street Ballarat

Amazing Service and Support!

- extremely easy to navigate and find what I wanted thanks to the staff!
- great range of products available and they were able to put me through a bed matching system to assist me to hone in on the mattresses that matched me and my sleeping pattern best.
- extremely satisfied with the quality of mattress and bed.
- I assembled my furniture all by myself, it was so easy!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Hoppers Crossing

Great customer service

Found the store to be layed out easily to distinguish between the quality and price of mattress. The product range was quite large and could be overwhelming if you’re unsure of what you’re after. The quality of the mattress and base we purchased have been great so far. We’ve only had them for over two weeks and were offered to bring back the products if they weren’t satisfactory. My partner assembled our bed base in 10 minutes.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationShepparton
1 comment
Hi Sarah, thank you for taking the time to write about your recent visit to Snooze Shepparton. We're pleased to hear about your wonderful experience both in store and with your bed post-purchase. We'll be sure to pass your feedback on. Regards, Snooze.

Fabulous bed

I was very well looked after with regards to buying a mattress. I told the assistant exactly what I wanted and did not want to waste any time. Very informative and very professional.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
1 comment
Thank you for providing the details of your recent visit to Snooze Windsor. We're pleased to hear that you were looked after in-store and will be sure to pass on your feedback. Regards, Snooze.

Happy we made the purchase at Snooze Marion.

Great service and advice from Marion store. Quick and easy service. Delivery was spot on. Delivery guys were efficient and friendly. Overall a super smooth purchase. Would definitely recommend Snooze.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
1 comment
Thanks so much for taking the time to leave a review, Tara. We're pleased to hear your experience ran smoothly, and will be sure to pass your feedback along to the Marion team. Thanks, Snooze

Amazing Service!

Shopping here was a real pleasant experience. I was helped by Tan at Homebush last week he was very experienced, genuine and helpful and really went above and beyond! Found a great mattress I'm very excited for it. Honestly though Tan was a legend :)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHomebush DFO
1 comment
That is great to hear, thanks for taking the time to leave a review of your experience Monte. We'll be sure to pass it along to Tan and the Homebush team. Thanks, Snooze

Happy with product and service

Happy with in store service and over the phone dealings. Delivery was as arranged with delivery staff helpful and friendly. Happy also with quality of product. Would recommend to others.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
1 comment
Thank you for sharing the details of your recent visit to Snooze Fortitude Valley, J and D. We're so pleased to hear that you had a wonderful experience and will be sure to pass your feedback along to the store. Regards, Snooze.

Delivery Guys were super friendly!!

Ten points to the delivery guys who delivered my new mattress and picked up my old one. I didnt have to lift a finger! They were happy and helpful! Good jobs guys!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
1 comment
Dear Tayla, Thank you kindly for leaving your review here. We will pass your positive feedback about the delivery onto the team at out Marion Store. Regards, Snooze.

Customer Service

Fantastic customer service from Bev and Belinda, so friendly and happy. They really helped us to get what we wanted. Would 100% recommend! Thank you very much ladies, a very happy customer.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationQld Mackay
1 comment
Hi Aurelia, That's great to hear! Thanks for taking the time to leave your feedback. We will relay it to Bev and Belinda at our Mackay Store. Regards, Snooze.

So happy with the service

We purchased the Venus bed from Belinda at Snooze. There are multiple fabrics to choose from so you can customise your bed. We are so happy with our purchase and especially appreciate the fantastic service Belinda provided.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Mackay
1 comment
Dear Cameron, We are really glad to hear your experience at our Mackay store was satisfactory. We will pass this message onto the team, and we hope you enjoy the Venus bed! Regards, Snooze.

Ten Star Rating if possible

We spent a lot of time deciding on our bed frame and bed but ultimately could not be happier. The staff were so patient and helpful. The supplier personally came out to our home to make adjustments to the bedhead. Won't find that kind of service with anyone else. Highly recommend the shop staff and manufacturer.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
1 comment
Dear Julie, Thank you for taking the time to leave your review here. We are so pleased to hear that you were helped by a patient and helpful team at our Capalaba store, and we will be sure to relay this to them. Enjoy your new bed frame! Regards, Snooze.

Fab products, Fantastic service, great price

Today I purchased 3 double mattresses for 3 teenage children. Marta guided me to the best quality mattress in my price range. I got great quality and fab and efficient service

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstowm
1 comment
Hi Mon, Thanks for leaving your review here. We are so pleased you had a great experience at our Bankstown store and we will pass your feedback onto the team! Enjoy the new beds! Regards, Snooze.

Awesome

Amazing custmor service, Sophie went above and beyond to help us find the perfect mattress, nothing was to much trouble for her. Couldn't fault her or the rest of the Launceston team at all.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tas
1 comment
Thanks for taking the time to leave a review, Georgina. We'll be sure to pass your kind words along to Sophie and the team. Regards, Snooze

Excellent service, friendly and easy to talk to! I couldn't have asked for better service!

High quality, easy to view products available, friendly staff. I was able to try several high quality mattresses to find one that suits my needs. I will certainly be shopping there in future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
1 comment
Hi Jess, Thanks so much for leaving your review here. We are really pleased to hear that you had a good experience at Launceston and will pass it onto the team there. Regards, Snooze.

We love our new beds!

A big thank you to Sandra and Andrew, and their team, for assisting us to purchase our new beds and mattresses for our family. The service was beyond excellent - friendly and informative. We are extremely happy and everyone who visits our new home comments on how good they look. We would definitely recommend Snooze Launceston.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Launceston
1 comment
Thank you for sharing the details of your recent visit to Snooze Launceston Rachel. We're so pleased to hear that you had a wonderful experience with Sandra, Andrew and the team at the store. We'll be sure to pass your feedback on. Regards, Snooze.

So far , mattress is very comfortable

Store very user friendly, and staff very helpful, and answered all my questions. Other products were explained before I choose the mattress I wanted . Delivery was prompt and and mattress arrived when I was told it would .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationWindsor , Qld
1 comment
Dear Robin, Thanks for leaving your review. We will pass it onto the store at Windsor. We're glad you received such good service, and hope that we see you at a Snooze store again soon. Regards, Snooze.

Product, just what I wanted.

Snooze is the place for bedding. Great staff, thanks Samantha and Rose. Nothing was a problem for them. Great mattress and great deal. Many thanks, it’s lovely walking out happy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Bankstown.
1 comment
Thanks for taking the time to leave a review, Christine. We're so glad you left the store happy, and will be sure to pass your feedback along to Samantha, Rose and the Bankstown team. Regards, Snooze

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Questions & Answers

Hi there, Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
Dear Andrew, Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store. Regards Snooze

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