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1 photo
Snooze Physical store

Snooze Physical store

ACT, Canberra, NSW, QLD, SA, TAS, Launceston and 2 more
4.3 from 1,125 reviews

Reviews

Review distribution

5 star
879
4 star
54
3 star
18
2 star
30
1 star
144

CQB

CQBBrisbane

  • 2 reviews

Great customer service

published

We came in to buy a king single mattress for our daughter and had already decided before we arrived the one we wanted. The staff member who assisted us was friendly and very helpful and suggested another option that would be better suited for our young daughter. And it was cheaper by about $30-40. We liked that not
only was it great customer service but unlike other companies, he wasn trying to upsell but rather help us buy the right bed for our family! t

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi CQB, thanks for letting us know about your in-store experience. We will be sure to pass this on to the team at Windsor. Regards Snooze.


Justine T.

Justine T.Hunter Region, NSW

Very good customer service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara, NSW.
See all answers
1 comment
Snooze
Snooze A.Snooze
Dora S

Dora SMetropolitan Adelaide, SA

Amazing bed. I love it!

published

I ordered a bed at the Marion Snooze store. The staff were very helpful and went above and beyond to get the product I wanted. I highly recommend them! Thankyou.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Snooze
Snooze A.Snooze

Best customer service ever

published

Served my Marta at snooze in Bsnkstown. Best customer service I have ever received. She Ask the right questions and was able to help me with exactly what I needed. Im so happy with my purchases cant wait to receive them highly recommend Marta she was extraordinary absolutely new her stuff omg I cant be more great full. She was truly remarkable. The most genuine sales person Ive ever come across


Chris and Jaclyn

Chris and JaclynSydney Surrounds, NSW

  • 3 reviews

Mold on our mattress when delivered

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Happy blokes

Happy blokesSouth East Queensland, QLD

Understood the needs of an unusual family.

published

The three men in our household needed to purchase a bed that could fit us all comfortably, replacing a worn queensize bed. Andrew used the sleep machine to understand our personal preferences then showed us through a range of beds. We spent over 90 minutes testing out 2 of 4 suitable brands. He was very patient with us. We were like the three bears, some were too soft, some too hard. The sale price of a king plus for the price of a single meant we saved heaps. We also bought kingplus sheet sets and a mattress protector. Delivery was only a week later. The only problem was the bed was too big for the stairwell. We had to lift it up via external balconies. But we love it now that it is installed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Great price and fantastic service by Rahul

published

Rahul provided fantastic customer service and displayed great knowledge across all mattress products and a range of other goods. His personality and friendly smile makes every purchase delightful. Great service and a
great price all under one roof at Casula crossroads.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCasula Crossroads
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Vanessa, we're glad to hear you received great service and found the right mattress with Rahul's help. We will be sure to pass on this lovely feedback to the team at Crossroads. Thanks, Snooze.


Karen R.

Karen R.North-West & West coast, TAS

recommend snooze

published

Sofie at the Launceston store was fantastic!!
Great customer service, friendly and extremely helpful. Delivery was prompt.
And now sleeping!! Will be a repeat customer in the future. Will recommend Snooze to family and friends.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Karen. We will be sure to pass your kind feedback along to Sofie and the Launceston team. Thanks, Snooze

Laura

LauraTasmania

Amazing Customer Service

published

Staff went out of their way and above and beyond to help us with all our requests and needs.
The Snooze system for selecting the perfect bed was very impressive.
We were happy with the warranty provided with our products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston, Tasmania
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Laura, thanks for taking the time to leave your review. We'll be sure to pass this on to the team at the Launceston store. Regards, Snooze

All round A1 experience

published

Personalised and professional in-store service, excellent product, exceptional delivery and assembly in home. Purchased bed for family member then one for us due to experiencing awesome service, thanks to Andrew at Windsor!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Deb, thank you for sharing the details of your recent visit to Snooze Windsor. We're so pleased to hear that you had a wonderful experience with Andrew and the team in-store. We'll be sure to pass on your feedback. Regards, Snooze.


lesley b.

lesley b.Southern and Hills, SA

Excellent!

published

Jordie helped us with our bed purchase, most helpful. Follow up call to Marion excellent helpful staff. Today nice guys delivered, on time no hassle.
All in all a pleasant experience!
Would recommend Snooze Marion.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Lesley, thanks for leaving your review. Great to hear you had such a positive experience in our Marion store. We have forwarded your thanks to the team. Regards, Snooze


Excellent experience very friendly team

published

I am not one to write reviews but I thought I should with my experience dealing with Michael and the team at Prospect. They went above and beyond customer service after my bed was delivered I rang told Micheal it was a bit difficult getting out of my new bed with my disability, Michael came to my house after work to see how we could make it more comfortable for me and helped me out so much and I appreciate that service. I can highly recommend snooze at prospect thanks again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationProspect
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Anthony, thanks for taking the time to leave your review. We'll be sure to pass this on to Michael and the team at Prospect store. Regards, Snooze


Karen McD

Karen McDSydney Surrounds, NSW

Fantastic Customer Service - Marta

published

Drove over 2 1/2 hours to the Bankstown store, as my local store were not helpful.
Spoke to Marta on the phone and explained my concerns and I was so impressed I made the journey.
I settled on a Technogel Sereno. I spent over 3 hours trying various mattresses.
Her product knowledge is amazing. She was so patient and listened. I can't wait until my mattress is delivered.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBankstown
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Karen, thank you for taking the time to leave your review. We'll pass your lovely feedback onto Marta and the team at Bankstown. Enjoy your new mattress when it arrives. Regards, Snooze.


Wes

WesMetropolitan Adelaide, SA

Great customer service at Marion SouthAustralia

published

Yogi was very helpful in helping me find the right bed at a good price. Even when I wanted to change my order it was no problem. Delivery was fast and efficient. Great service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Snooze
Snooze A.Snooze
Amber P.

Amber P.Launceston, TAS

Marita at Snooze Launceston is amazing!!

published

Marita at the Launceston store is a gem, her customer service is so friendly and she was so incredibly helpful. I was after a specific bed frame to be delivered and when they didn't have it in stock she did everything she could to locate one for me and had it delivered that same week in just a few days when it suited me. Delivery persons were so wonderful they gave me advice on how to assemble the frame by myself and it was so easy. Frame is absolutely gorgeous (the Amelie bedframe) and very strong and sturdy. Can't thank Marita and the team at Launceston Snooze store enough! So happy!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Amber. We're so pleased to hear your experience met your expectations, and will be sure to pass your feedback along to Marita and the team. Thanks, Snooze

countrygirl

countrygirlSydney, NSW

  • 2 reviews

Crossroads Sydney store/product & experience

published

Rahul & Karen treated me with patience & respect [this was appreciated given my Cognitive Dimentia] Great knowledge of product QS Palatial Flex Plush Electric bed Ensemble, love it, has upright sitting lounge position unlike others & very comfortable very happy - thank you +++

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrossroads Homemaker Centre casula Sydney
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi countrygirl, thank you for leaving the details of your recent experience at the Crossroads store. We're pleased to hear that you are happy with your new bed and we'll be sure to pass this on to Rahul, Karen and the team in-store. Regards, Snooze.


Sofia

SofiaSydney, NSW

Fantastic Service

published

Thank you Peter, your service was friendly, helpful and informative. You took the time to answer all my queries and explain the features of every matress. You were patient with my children whilst selecting the right mattress.

Product Appearance As advertised
Store LocationAlexandria
1 comment
Snooze
Snooze A.Snooze

Jodie

JodieSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great customer service

published

Recently purchased new beds and mattresses for our teenagers. Staff were very helpful and did an amazing deal for us. Delivery was exactly when they advised and the new beds look great

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Snooze
Snooze A.Snooze

Thanks for taking the time to leave a review, Jodie. We're pleased to hear the service and delivery met your expectations. We'll be sure to pass your feedback along to the team. Thanks, Snooze


Unfortunately I should have gone elsewhere

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
Snooze A.Snooze

Couldn’t be happier

published

From the minute I walked into the store at Fortitude Valley to the moment my mattress arrived, I experienced the most professional and exemplary service from the Snooze team. I’m extremely happy with my purchase!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley, Snooze
See all answers
1 comment
Snooze
Snooze A.Snooze

Hi Joel, thanks for taking the time to leave your review, Your feedback and comments will be passed on to the team at Fortitude Valley. Looking forward to seeing you in-store again soon. Regards, Snooze


Page 1 of 57

See all Snooze reviews

Questions & Answers

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
Snooze A.Snooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze


Get an answer from our members and Snooze representatives

Details

Snooze ACT, Canberra

Snooze ACT, Canberra

1.2
(5)
Snooze TAS, Launceston

Snooze TAS, Launceston

4.9
(147)
Snooze NSW, Albury

Snooze NSW, Albury

0.0
(0)
Snooze NSW, Alexandria

Snooze NSW, Alexandria

4.0
(73)
Snooze NSW, Artarmon

Snooze NSW, Artarmon

3.1
(16)
Snooze NSW, Auburn

Snooze NSW, Auburn

3.5
(23)
Snooze NSW, Ballina

Snooze NSW, Ballina

3.5
(2)
Snooze NSW, Bankstown

Snooze NSW, Bankstown

4.2
(29)
Snooze NSW, Belrose

Snooze NSW, Belrose

3.7
(3)
Snooze NSW, Bennetts Green

Snooze NSW, Bennetts Green

4.8
(18)
Snooze NSW, Campbelltown

Snooze NSW, Campbelltown

4.5
(8)
Snooze NSW, Caringbah

Snooze NSW, Caringbah

2.0
(2)
Snooze NSW, Castle Hill

Snooze NSW, Castle Hill

4.1
(16)
Snooze NSW, Coffs Harbour

Snooze NSW, Coffs Harbour

4.8
(6)
Snooze NSW, Crossroads

Snooze NSW, Crossroads

4.6
(28)
Snooze NSW, Dubbo

Snooze NSW, Dubbo

0.0
(0)
Snooze NSW, Erina

Snooze NSW, Erina

3.0
(3)
Snooze NSW, Homebush

Snooze NSW, Homebush

3.9
(16)
Snooze NSW, Kotara

Snooze NSW, Kotara

4.8
(44)
Snooze NSW, Manly Vale

Snooze NSW, Manly Vale

4.7
(22)
Snooze NSW, Moore Park

Snooze NSW, Moore Park

2.7
(10)
Snooze NSW, Penrith

Snooze NSW, Penrith

4.5
(23)
Snooze NSW, Port Macquarie

Snooze NSW, Port Macquarie

5.0
(1)
Snooze NSW, Prospect

Snooze NSW, Prospect

4.4
(43)
Snooze NSW, Rutherford

Snooze NSW, Rutherford

4.6
(14)
Snooze NSW, Tamworth

Snooze NSW, Tamworth

2.0
(1)
Snooze NSW, Tweed Heads

Snooze NSW, Tweed Heads

1.0
(1)
Snooze NSW, Wagga Wagga

Snooze NSW, Wagga Wagga

0.0
(0)
Snooze NSW, Warrawong

Snooze NSW, Warrawong

4.1
(18)
Snooze QLD, Aspley

Snooze QLD, Aspley

4.0
(3)
Snooze QLD, Booval

Snooze QLD, Booval

2.3
(3)
Snooze QLD, Bundall

Snooze QLD, Bundall

3.0
(3)
Snooze QLD, Capalaba

Snooze QLD, Capalaba

5.0
(49)
Snooze QLD, Fortitude Valley

Snooze QLD, Fortitude Valley

4.8
(45)
Snooze QLD, Helensvale

Snooze QLD, Helensvale

4.7
(12)
Snooze QLD, Jindalee

Snooze QLD, Jindalee

5.0
(5)
Snooze QLD, Kawana

Snooze QLD, Kawana

3.0
(4)
Snooze QLD, Slacks Creek

Snooze QLD, Slacks Creek

5.0
(1)
Snooze QLD, MacGregor

Snooze QLD, MacGregor

3.0
(2)
Snooze QLD, Mackay

Snooze QLD, Mackay

3.9
(7)
Snooze QLD, Rockhampton

Snooze QLD, Rockhampton

3.7
(3)
Snooze QLD, Stones Corner

Snooze QLD, Stones Corner

5.0
(1)
Snooze QLD, Toowoomba

Snooze QLD, Toowoomba

5.0
(1)
Snooze QLD, Townsville

Snooze QLD, Townsville

4.9
(43)
Snooze QLD, Windsor

Snooze QLD, Windsor

4.9
(80)
Snooze QLD, North Lakes

Snooze QLD, North Lakes

5.0
(1)
Snooze SA, Gepps Cross

Snooze SA, Gepps Cross

2.7
(3)
Snooze SA, Marion

Snooze SA, Marion

4.8
(43)
Snooze SA, Mile End

Snooze SA, Mile End

4.0
(4)
Snooze SA, Noarlunga

Snooze SA, Noarlunga

5.0
(5)
Snooze VIC, Armadale

Snooze VIC, Armadale

3.0
(2)
Snooze VIC, Ballarat

Snooze VIC, Ballarat

2.0
(4)
Snooze VIC, Bendigo

Snooze VIC, Bendigo

5.0
(4)
Snooze VIC, Chadstone

Snooze VIC, Chadstone

2.0
(4)
Snooze VIC, Chirnside Park

Snooze VIC, Chirnside Park

3.9
(7)
Snooze VIC, Dandenong

Snooze VIC, Dandenong

4.8
(8)
Snooze VIC, Essendon

Snooze VIC, Essendon

5.0
(2)
Snooze VIC, Ferntree Gully

Snooze VIC, Ferntree Gully

3.0
(2)
Snooze VIC, Fitzroy

Snooze VIC, Fitzroy

4.0
(12)
Snooze VIC, Fountain Gate

Snooze VIC, Fountain Gate

4.2
(21)
Snooze VIC, Frankston

Snooze VIC, Frankston

5.0
(3)
Snooze VIC, Geelong

Snooze VIC, Geelong

3.0
(4)
Snooze VIC, Hawthorn

Snooze VIC, Hawthorn

2.0
(1)
Snooze VIC, Highpoint

Snooze VIC, Highpoint

1.7
(7)
Snooze VIC, Hoppers Crossing

Snooze VIC, Hoppers Crossing

3.8
(6)
Snooze VIC, Moorabbin

Snooze VIC, Moorabbin

2.4
(7)
Snooze VIC, Mornington

Snooze VIC, Mornington

1.0
(1)
Snooze VIC, Northland

Snooze VIC, Northland

1.0
(2)
Snooze VIC, Nunawading

Snooze VIC, Nunawading

3.9
(13)
Snooze VIC, Shepparton

Snooze VIC, Shepparton

5.0
(3)
Snooze VIC, South Wharf

Snooze VIC, South Wharf

2.4
(16)
Snooze VIC, Springvale

Snooze VIC, Springvale

4.6
(7)
Snooze VIC, Talyors Lakes

Snooze VIC, Talyors Lakes

1.0
(5)
Snooze VIC, Traralgon

Snooze VIC, Traralgon

4.0
(4)
Snooze VIC, Warrnambool

Snooze VIC, Warrnambool

1.0
(1)
Snooze VIC, Waurn Ponds

Snooze VIC, Waurn Ponds

4.2
(5)
Snooze VIC, South Yarra

Snooze VIC, South Yarra

0.0
(0)
Snooze WA, Cannington

Snooze WA, Cannington

4.0
(2)
Snooze WA, Claremont

Snooze WA, Claremont

0.0
(0)
Snooze WA, Cockburn

Snooze WA, Cockburn

4.3
(23)
Snooze WA, Mandurah

Snooze WA, Mandurah

3.0
(8)
Snooze WA, Midland

Snooze WA, Midland

3.4
(5)
Snooze WA, O'Connor

Snooze WA, O'Connor

3.8
(4)
Snooze WA, Osborne Park

Snooze WA, Osborne Park

4.2
(17)
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