??!
1 photo
Snooze Physical store

Snooze Physical store

TAS, Launceston, ACT, Canberra, VIC, etc...
4.4 from 1,851 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • More
Sandra

SandraSydney, NSW

We have finally found our perfect bed!

published

Very happy with the overall store experience. Great service and great products. Can't wait for the bed to arrive. We will be back again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrossroads
Roshna

RoshnaGreater Melbourne (Inner), VIC

Worst experience getting items delivered

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
Shiva

ShivaSydney, NSW

Great Products and pleasant buying experience

published

Staff were well informed and offered many alternate solutions for the challenges we had with bed sizes and storage. Customer service was good.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Igor

IgorSydney, NSW

  • 4 reviews

Amazing staff

published

The staff is a real asset to this company.
Friendly, knowledgeable, and helpful.
We were very happy with their service and bought 5 mattresses.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationManly Vale
1 comment
Snooze
SnoozeSnooze
Nelly

NellySydney, NSW

Excellent customer service. Amit was very informative and professional. Love our new bed

published

Amit was very informative and professional. Excellent customer service. Love our bed. Very easy to navigate the store. Will definitely shop there again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCrossroads NSW
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Henry

HenrySydney, NSW

Great customer service

published

We were served by Rocky at the Auburn store. Very knowledgeable, friendly, helpful and not pushy. Rocky offered very competitive pricing on our queen size bed and mattress combo.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze
Jax

JaxGreater Melbourne (Inner), VIC

  • 2 reviews

Great shopping experience !

published

We weren’t planning on buying today , we were just looking but that was before we came across Kaytlyn !
Amazing knowledge , friendly and funny and made us feel very comfortable in the decision we made . She really knows her stuff and was such a pleasure to deal with .
Looking forward to getting our new bed !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFountaingate
1 comment
Snooze
SnoozeSnooze
Rana

RanaSydney, NSW

Thank you for all the Service you provided to help select the Best Bed for an elderly family member, we were Awesome!

published

Thank you very much for all the Exceptional customer service you provided as you covered all aspects in our needs and wants, Ramu your kindness also went along way thank you so much

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCrossroads
1 comment
Snooze
SnoozeSnooze

Exceptional service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBankstown
1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
gail

gailbicheno

great service!

published

from the moment we walked into snooze we were welcomed and attended to immediately.we were shown mattresses and given invaluable information.mothing was too much trouble..great service and a great bed at a fantastic price! Will recommend to freinds and family

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationlaunceston, tasmania
1 comment
Snooze
SnoozeSnooze

Exceptional Service

published

I was unsure of what it was I was looking for in a mattress and popped into Snooze Manly Vale to browse around at what was available.
It really was the best thing I could ever have done. The service I received from Ravi and Nav was second to none, they were highly professional and very knowledgable and in no way did I ever feel pressurised into buying anything.
I now have a fantastic new mattress which is just perfect for me, many thanks to them.
I cannot recommend this store highly enough.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Manly Vale
1 comment
Snooze
SnoozeSnooze
Sheraz

SherazSydney, NSW

Purchase of new Eastwood bed and two mattresses along with pillows

published

Syhayl was the sales rep. He was very thorough, honest and helpful. He service was excellent , would highly recommend this store to everyone

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSnooze crossroads
1 comment
Snooze
SnoozeSnooze
Rafraf F.

Rafraf F.Sydney, NSW

Fabio is great!!

published

The man at snooze was so amazing his name is Fabio. I was in store for 3 hours and Fabio had so much patience with me, he was very helpful with my final decision he gave me a comfort posture report which helped me choose my mattress and base. He is great at has job. Very informative and friendly. SNOOZE usually wakes me up in the morning but now I'm waiting for snooze to put me to sleep thank you FABIO AND SNOOZE. From sarah and dave...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBankstown
1 comment
Snooze
SnoozeSnooze

Great service and support

published

Thanks to Shane and the team for their great service and support. I made two trips to Snooze to buy my bed and got great service and loads of help both times

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
1 comment
Snooze
SnoozeSnooze
JZ

JZNew South Wales

  • 2 reviews
  • 1 like

Perfect mattress from Snooze :)

published

Excellent customer service from Nav! Try the Snooze Profiler before you buy your next mattress. Will highly recommended this shop to anyone looking for a new mattress!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationManly Vale
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Snooze Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Leigh S

Leigh SSydney, NSW

Rock Star Customer Service!

published

treated like royalty, guided through mattress, bed head shapes, fabric and custom decorative touches. Great service. Awesome quality. Unreal experience!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
1 comment
Snooze
SnoozeSnooze
R Scriva

R ScrivaGreater Melbourne (Metropolitan), VIC

Not worth 1 star

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationTalyors Lakes Snooze
2 comments
Snooze
SnoozeSnooze
R Scriva
R Scriva

Do not expect respect as a customer. To them you are just number

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMile End
1 comment
Snooze
SnoozeSnooze
Helen O

Helen OSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent Customer Service

published

We ordered online and they rang straight away to let us know the item was not in stock. Let us know when it was expected and rang to confirm when it arrived. Pleasant young men made the delivery and were a pleasure to speak to. Great experience and will order again from them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCarseldine
1 comment
Snooze
SnoozeSnooze
Maurice Veliz

Maurice VelizSydney, NSW

Special thanks

published

The floor staff were exceptionally helpful. The store owner went out of his way to make sure I got exactly what I wanted and was on the phone to the manufacturer to confirm small changes and time frames. A delivery ETA was proposed and it will arrive ahead of time.
Could not ask for better service. Thank you team at Snooze Manly Vale

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store Location210-216 Condamine Street Many Vale NSW 2093
1 comment
Snooze
SnoozeSnooze
Page 1 of 45
See all Snooze reviews

Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

Get an answer from our members and Snooze representatives

Details

Compare all 88 Snooze
Snooze TAS, Launceston
  • Award Winner 2020

Snooze TAS, Launceston

4.9
(211)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
Compare all 88 Snooze

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.