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Snooze Physical store

Snooze Physical store

TAS, Launceston, ACT, Canberra, VIC, etc...
4.4 from 1,832 reviews · View Statistics

Reviews

2.1

30 reviews
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Excellent service!

published

The staff were great help, so lovely! Highly recommend coming here if youre looking for good service and great prices

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store Locationcasual
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Rude and dismissive staff

published

Mattress arrived a day late, stitching was already coming off label. Staff weren't helpful for any after sales assistance so much attitude I even contacted head office which took 8 days to receive an automated response. After 20 years of buying all family beds at snooze this is the last

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAspley QLD
1 comment
Snooze
SnoozeSnooze
Nick

NickMetropolitan Adelaide, SA

STAY CLEAR!

published

STAY CLEAR! Absolutely horrible experience. We purchased a very expensive mattress which failed after 2 years. The fine print is to repair your mattress, not replace it. Who wants a faulty mattress?! My neck and back have never been worse.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationGepps Cross
1 comment
Snooze
SnoozeSnooze
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Nice bed excellent delivery service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMarion SA
1 comment
Snooze
SnoozeSnooze

Terrible after sales customer service

published

Purchased a top of the line mattress and base at beginning of 2020.
Upon delivery, noticed manufacturing fault on Maddison mattress.
Advised store immediately and then waited, waited, waited...,
After at least 1/2 dozen phone calls and in store visit and SIX months time passage, finally had replacement delivered.
It was raining and delivery team refused to take off shoes on our carpet.
Rude and insolent delivery people.
Store Manager on phone finally got them to remove shoes and replace mattress.
Sorry, never again will we purchase there again.
Competitive market, plenty of other suppliers/ stores out there.
Must be doing very well that they can afford no repeat customers??

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationArtarmon
2 comments
Snooze
SnoozeSnooze
Bert Reynolds
Bert Reynolds

Email sent just now with all my details.

Linda

LindaPerth, WA

Fantastic Customer Service

published

Wanted to Thank Shane and staff at Snooze Joondalup for their fantastic customer service. Really appreciated a fast solution to a problem we had with delivery of a new bed, our problem was handled quickly and and resolved within one week. Thankyou.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationJoondalup
1 comment
Snooze
SnoozeSnooze

Great service, delivery, and product

published

Great product , service and delivery, friendly staff; I bought a mattress and a bed . Assembly and delivery was easy . I will certainly recommend to others and I’ll be back again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude valley
1 comment
Snooze
SnoozeSnooze
Tong X.

Tong X.Sydney, NSW

force me to take the item!

published

They sale me the wrong item and asked for refund within 24 hrs. They refuse and force me to take the mattress!!! I cant believe this happend in Australia !!! Never ever experience this kind of service in my life. Keep away from this shop.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
2 comments
Snooze
SnoozeSnooze
Tong X.
Tong X.
Peter and Sue

Peter and SueMetropolitan Adelaide, SA

Selecting a bed

published

Jordie guided us through the process of selecting a double bed, she was efficient, thorough and patiently helped us to reach a decision and has proved to be an excellent choice.
The bed was delivered on time by two friendly, efficient and considerate guys.
We highly recommend Snooze for service, quality and price.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMarion South Australia
1 comment
Snooze
SnoozeSnooze
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Jamie K.

Jamie K.Sydney, NSW

Bed is faulty.

published

The store was fine and the customer service wasn’t an issue. My issue is with the product and the follow up guarantee. Our bed is faulty and doesn’t fit together as it should. They sent someone to ‘assess’ it however they only sent the drivers! They were trying to fix it. We refused as we didn’t want a fixed bed, we wanted a quality product from the start. The bed creaks, moves and isn’t able to be assembled properly, tolerances are terrible. So we now require a refund as given the build quality on this 2k bed, it’s really average. We need to buy another or look elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze
Chrissy

ChrissySydney, NSW

Quality was not satisfactory

published

Honestly very disappointed with the quality of the furniture..I bought 2 Memphis bedroom suites and after a few months started to fall apart! Dealing with them after was a nightmare!
Worst experience ever!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCrossroads
1 comment
Snooze
SnoozeSnooze
reginaldm11111

reginaldm11111Greater Melbourne (Outer), VIC

  • 2 reviews

Disguised, What Warrenty?

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationFrankston,vic
1 comment
Snooze
SnoozeSnooze
Kanimbla

KanimblaGreater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Very bad service and bad attitudes

published

I purchased a bed first time was manufactured faulty and knows again the bed the wood broken I try to Call the store he was rudely on phone plus we can’t talk to the owner until the next day I don’t advise anyone to purchase from the high points store

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationTaylors lakes
1 comment
Snooze
SnoozeSnooze
Reza

RezaGreater Melbourne (Inner), VIC

  • 2 reviews

Awful experience with Taylors Lakes store

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Snooze
SnoozeSnooze
hassan

hassanSydney, NSW

Worst mattresses ever

published

I paid 3500 $ for a mattress from snooze .when i got it home after couple.of weeks i start feeling so bad backache and pain in my legs
I called up the store for returning it they start making execuses and ddnt return it back
To be honest i would never recomended this brand
I was using other brand and never suffer from this pain
Really i wasted my money over zero from ten on mattress
I dnt advics anyone to buy from them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationBankstown nsw
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The mattress that arrived was very hard, damp and strongly smelling of antiseptic

published

I couldn't sleep on this mattress - and slept on the couch - because of the smell and it was hard. I feel that when you complain you are offered fobbing off responses - like it will get softer even though when I've bought a soft mattress before they start off soft - and it will wear in like a pair of shoes - which actually exacerbate your frustration instead of soothe it. And then you are told that only if the quality-control employee whose interests are alligned with the company decides the smell is too strong - they will give you another. There is no reassurance about rectification.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationArmadale
1 comment
Snooze
SnoozeSnooze

Thank you for your review. Your experience is sincerely regretted and the matter has been escalated to the team at the store.

Regards,
Snooze.

Carly Jean O.

Carly Jean O.South East Queensland, QLD

Terrible handling of disputes

published

Rang up the local store before placing an order online. Wanted clarification on inclusions of an extended headboard frame. Asked the storeperson if side tables were attached to headboard or needed to be purchased separately. Then after being assured that they were in fact attached, purchased the product online. The store now denies ever making that statement, despite phone records showing a call placed to the store monitors before online purchase was made. [Name Removed] has been exceptionally rude and passive to deal with. Buyers beware, get everything in writing when dealing with this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationSnooze Bundall and Online store
2 comments
Carly Jean O.
Carly Jean O.

Online store is following up complaint with local store. Have been far better to deal with for customer service.

Snooze
SnoozeSnooze
Paul F

Paul FLaunceston, TAS

  • 2 reviews
  • 3 likes

Avoid!!! Customer satisfaction guarantee does not apply !!!

published

After explaining to Snooze Launceston that my wife sleeps hot and testing several different QS mattresses in store we were recommended a Craftsman boxed innerspring mattress which we purchased.. Just one night on this mattress we discovered it was hot to sleep on. Snooze Launceston would not exchange or refund even though we expressly pointed out that we needed a mattress that was not hot to sleep on. Customer satisfaction guarantee does not apply at Snooze Launceston. We have since discovered that there are other stores in Launceston that will exchange mattress if for any reason you are not happy with your purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSnooze Launceston
1 comment
Snooze
SnoozeSnooze
helen Thomson

helen Thomson

  • 2 reviews

was sold the wrong mattress and would not exchange

published

It does not state on the mattress the firmness of the mattress, only the name so you have no idea what you are buying, that is until after it is delivered, them no refunds or exchanges, so you are stuck with a mattress worth thousands of dollars.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationErina
2 comments
Snooze
SnoozeSnooze
helen Thomson
helen Thomson

I went back into the Erina store, only to be abused and told to get out of the shop, all because I asked for a refund. I veil never use Snooze again

ac32phsl

ac32phslSydney, NSW

Be careful of buying from the store

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Snooze
SnoozeSnooze
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Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

Get an answer from our members and Snooze representatives

Details

Compare all 88 Snooze
Snooze TAS, Launceston
  • Award Winner 2020

Snooze TAS, Launceston

4.9
(210)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
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