Reviewer Photos & Videos
Rude and dismissive staff
Mattress arrived a day late, stitching was already coming off label. Staff weren't helpful for any after sales assistance so much attitude I even contacted head office which took 8 days to receive an automated response. After 20 years of buying all family beds at snooze this is the last
- NSW, Manly Vale
- Verified customer
The floor staff were exceptionally helpful. The store owner went out of his way to make sure I got exactly what I wanted and was on the phone to the manufacturer to confirm small changes and time frames. A delivery ETA was proposed and it will arrive ahead of time.
Could not ask for better service. Thank you team at Snooze Manly Vale
Ravi & Nav Manly Vale Snooze
Ravi, Nav & the delivery team at Snooze were fantastic. They were very knowledgeable and helped us pick a great king size bed. We now love our new bed. Thoroughly recommend them all. David & Rita
Great service - Tony is the best !
Had the most exceptional customer service from Tony @ Mile End store in SA. Very rare today to receive such high quality service. So knowledgeable and patient with me as it took me three visits to store before I finally purchased. Never pressured once was made to feel like I was not wasting their time. Price was just unbelievable compared to other stores literally saved thousands !
Now excited to wait for my delivery of Tempur mattress.
Thank you Tony your a star ⭐️
Will review mattress and delivery when received in a few weeks.
Great Customer Service
We already had in mind a few options of what we were looking for in bed frames, bases and mattresses. Anuj listened to us, priced the various options and guided us to a happy resolution.
Great service provided to assist us in choosing our new bedroom furniture to meet our needs and styling for our new home. Ravi explained the options available for both us and our kids bedrooms. He gave us time to make our selections.
Great value and personal Assistance
Excellent service by Deepinder at Manly Vale. Very knowledgeable and patient with help, advice and assistance. We got a great bed and base, as well as bed head too. Good value deal. Delivery and Assembly service were excellent too.
Good luck if you need to claim a warranty through them
So I bought a slumberland mattress via snooze because a) you can try them in store, and b) they're a bricks and mortar presence so foolishly I thought this meant it would be easier to get any problems that occurred addressed.
So the staff are friendly and I'm sure they're working within the perameters they've had set for them so no complaint there, it's more with the way snooze and the mattresses they promote (slumberland) operate. The mattress I ended up with was great, until it wasn't. The build quality wasn't the best and I found myself pa...rt way through the bed's warranty with a stuffed mattress that needs multiple major repairs/replacing to continue to be useable unless you like waking up with a bad back every morning. Basically I've been put off trying to claim the warranty in every way possible by everything from manditory extra expenses that are non-recoupable and no guarantees of the bed being replaced (in fact it's been indicated that it's unlikely the major issues will be repaired as the bed is a few years old and "who knows what could have happened to the springs after the bed is no longer new???) You also need to have the mattress taken away for further inspection (if it passes the first inspection because apparently photos aren't acceptable even when the problem is obvious) and possible repairs (still no guarantees) and no one can ttell me if the bed will be MIA for weeks, months... over which time you obviously have nothing to sleep on. It's designed to mess you around enough that it's not worth your while trying to claim, and then if you do try, it'll likely be rejected anyway as they can give reasons for not fixing major issues as "the mattress is no longer new". (Duh!) It amazed me that even with obvious issues (this bed has multiple problems resulting from poor construction) there was no hint of an alternative or apology. I have a velocity card, so if I wanted to replace it I could get 40% off this mattress without even trying so there's obviously a big mark up happening here, but no one even suggested a small token discount amount to replace it given the obvious problems with it. I would have declined a token discount given if I wanted to replace it (which I'm not convinced I would given the poor construction) I could get it cheaper using the velocity card, but it would have at least shown they were serious about trying to keep a customer happy and I may well have bought a different brand of mattress from them instead. But nope, once the sale is made looks like you're on your own. Well they've lost a customer, plenty of other companies out there I'm sure will take my money and are often cheaper than snooze for similar products into the bargain. I'll give one of them a go.
Sales service exemplary
In store service by staff at Auburn store was extremely helpful and efficient. After sales service by phone was also provided with staff going the extra mile to assist. Product quality excellent.
Commitment, Service and Integrity World Class!
I recently purchased a mattress and mechanical base from Ivan, Kathleen and Tyrell. I went in expecting and wanting a Tempur Mattress and within an hour or 2 left with bed more suitable to my needs with an education that has had me enjoy my sleep and lifestyle a lot more than im user too.
The integrity to suit your needs and body shape is a priority for these lovely people. From the welcome to the delivery and installation, the service and communication from this wonderful family is one you can trust.
Don’t settle for what you want, be educated in what you need, Snooze Penrith will deliver satisfaction.
Exceptional Service & Knowledge & Best Bed EVER!
Actually went to Snooze after having bought an expensive 'mistake bed' from Harvey Norman. Elizabeth spent so much time with me asking questions, amazing knowledge, zero pushiness and so accommodating on options. Bought a Tempur base & mattress (which is what I was aiming for but needed help with options), they were super nice with adding extras. Bed is absolute bliss, hip issues/stiffness gone. After Sales Service was amazing. I literally cannot recommend Snooze Moorabbin enough - especially Elizabeth (and Sarah) who is exactly the sort of kin...d, knowledgable and efficient person you want to meet when you're making a big decision like this! I almost never leave reviews but I will tell all my friends who even mention needing a new bed 'just go straight to snooze morrabbin and don't mess about'!
Great Service and excellent help
Snooze Launceston were great and helped us during Covid issues , Monica was a star and helped with service and delivery needs with our purchase
5 Star service with a smile
Great automatic lifting beds
I must admit, it was pretty busy in the store when we arrived and so had to wait awhile to be served. However, once we were speaking with Alexandra, she was able to show & explain about the auto gas lift bed bases that we were after. We found the information she gave us accurate & just what we needed.
Worst retail experience I've ever had
I purchased a king bed and was shown a bed that came as one piece in store. When the bed finally arrived after 6 weeks NOT 4 AS PROMISED. To my shock the base came as 2 singles! I was also send the wrong headboard and my matress had a giant rip in the bottom. When I contacted the store I was put into Jarrod, who is the rudest person I have ever come across. He blames me for the headboard being incorrect and said they had no obligation to explain the base would come as 2 singles not one piece! I had to keep calling and calling to get the mattres...s replaced which took months. To this day they still refuse to swap the bedframe to one I actually chose . Instead they are trying to make me pay a fee! When all this was on account of them not selling me the right product. I am beyond angry, I spent thousands on something that I didn't ask for and I am getting no help from the store. They don't return my calls and respond to emails a week late. [name removed] is really awful to deal with. I am now forced to take legal action against snooze alexandria. WHAT EVER YOU DO DO NOT SHOP HERE!!! YOU WILL REGRET IT.
Above and beyond service!
Staff gave us option in different price ranges and offered the best option for us within our price range. We received a matress guide and she was so patient with our crying child
Excellent service and product knowledge
Would highly recommend this store and particularly Nirali for her exceptional customer service skills together with her vast knowledge with regards to bedding. Over the last 3 years I have purchased 3 beds through Nirali and have always walked out confident with each purchase. She listens and responds by making appropriate recommendations . Thank you Nirali.
Informative great customer service experience
If you would like to purchase a quality mattress at affordable prices, do yourself a quick favour and speak to Rocky. When i walked in, i was very doubtful because i know how expensive snooze can be. I met with the sales man Rocky who was really informative about the type of mattress our body requires. He was very helpful, he was able to provide me a mattress top quality at an affordable price. I walked away very satisfied with my purchase. Thank you Rocky! =D
Great service performed by friendly staff and found it quite easy to negotiate . I was pleased with my recent purchase
The reviewer stated that an incentive was offered for this review
Exellent and satisfying experience
Good morning, My daughter and I went to Snooze North lakes on this sunday morning and got exellent customer service from the the very knowledgeable sales professional in the store for a townhouse im purchasing, so I was in the position of having no furniture for my master bedroom, untill I spotted the most beautiful queensize rustic Victorian style timber bed frame with cream fabric head and tail board and was given satisfying advice on the perfect queen size matress with topper pad to suit my comfort level im terrible with remembering names o...f people, so thought id give a indepth description of my purchase . I would highly recommend Snooze and there amazing range and sales professionals knowledge. I will certainly be back for pillows duvet and other bedding requirements at the end of the month.
Welcoming and knowledgeable service
Zoe was very professional and friendly from the moment we approached her. She helped us make the right decision with choosing a bed to suit the style we had in mind. Our instore experience was easy and enjoyable.
Questions & Answers
Can you cancel and get your deposit back
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at firstname.lastname@example.org with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Under what circumstances other than change of mind does a snooze permit a refund?
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email email@example.com with details and we will review them with the concerned store.
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
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