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Snooze Physical store

Snooze Physical store

TAS, Launceston, ACT, Canberra, VIC, etc...
4.4 from 1,832 reviews · View Statistics

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Rude and dismissive staff

published

Mattress arrived a day late, stitching was already coming off label. Staff weren't helpful for any after sales assistance so much attitude I even contacted head office which took 8 days to receive an automated response. After 20 years of buying all family beds at snooze this is the last

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAspley QLD
1 comment
Snooze
SnoozeSnooze
Maurice Veliz

Maurice VelizSydney, NSW

Special thanks

published

The floor staff were exceptionally helpful. The store owner went out of his way to make sure I got exactly what I wanted and was on the phone to the manufacturer to confirm small changes and time frames. A delivery ETA was proposed and it will arrive ahead of time.
Could not ask for better service. Thank you team at Snooze Manly Vale

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store Location210-216 Condamine Street Many Vale NSW 2093
1 comment
Snooze
SnoozeSnooze
David

DavidSydney, NSW

Ravi & Nav Manly Vale Snooze

published

Ravi, Nav & the delivery team at Snooze were fantastic. They were very knowledgeable and helped us pick a great king size bed. We now love our new bed. Thoroughly recommend them all. David & Rita

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationManly Vale
1 comment
Snooze
SnoozeSnooze
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Kathy

KathyMetropolitan Adelaide, SA

  • 2 reviews

Great service - Tony is the best !

published

Had the most exceptional customer service from Tony @ Mile End store in SA. Very rare today to receive such high quality service. So knowledgeable and patient with me as it took me three visits to store before I finally purchased. Never pressured once was made to feel like I was not wasting their time. Price was just unbelievable compared to other stores literally saved thousands !
Now excited to wait for my delivery of Tempur mattress.
Thank you Tony your a star ⭐️
Will review mattress and delivery when received in a few weeks.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMile End South Australia
1 comment
Snooze
SnoozeSnooze
Richard Hill

Richard HillMetropolitan Adelaide, SA

Great Customer Service

published

We already had in mind a few options of what we were looking for in bed frames, bases and mattresses. Anuj listened to us, priced the various options and guided us to a happy resolution.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMile End, Sa
1 comment
Snooze
SnoozeSnooze

Great service

published

Great service provided to assist us in choosing our new bedroom furniture to meet our needs and styling for our new home. Ravi explained the options available for both us and our kids bedrooms. He gave us time to make our selections.

Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Snooze
SnoozeSnooze
Jeff Canham

Jeff CanhamSydney, NSW

  • 4 reviews
  • 2 likes

Great value and personal Assistance

published

Excellent service by Deepinder at Manly Vale. Very knowledgeable and patient with help, advice and assistance. We got a great bed and base, as well as bed head too. Good value deal. Delivery and Assembly service were excellent too.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationManly Vale, NSW
1 comment
Snooze
SnoozeSnooze
JJ06

JJ06Vic, 3081

  • 14 reviews
  • 4 likes

Good luck if you need to claim a warranty through them

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
1 comment
Snooze
SnoozeSnooze
Wendy

WendySydney, NSW

Sales service exemplary

published

In store service by staff at Auburn store was extremely helpful and efficient. After sales service by phone was also provided with staff going the extra mile to assist. Product quality excellent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAuburn, NSW.
1 comment
Snooze
SnoozeSnooze
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Nathan M.

Nathan M.Sydney, NSW

Commitment, Service and Integrity World Class!

published

I recently purchased a mattress and mechanical base from Ivan, Kathleen and Tyrell. I went in expecting and wanting a Tempur Mattress and within an hour or 2 left with bed more suitable to my needs with an education that has had me enjoy my sleep and lifestyle a lot more than im user too.

The integrity to suit your needs and body shape is a priority for these lovely people. From the welcome to the delivery and installation, the service and communication from this wonderful family is one you can trust.

Don’t settle for what you want, be educated in what you need, Snooze Penrith will deliver satisfaction.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationPenrith
1 comment
Snooze
SnoozeSnooze
Belinda H.

Belinda H.Greater Melbourne (Metropolitan), VIC

Exceptional Service & Knowledge & Best Bed EVER!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMoorabbin
1 comment
Snooze
SnoozeSnooze
David

DavidGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great Service and excellent help

published

Snooze Launceston were great and helped us during Covid issues , Monica was a star and helped with service and delivery needs with our purchase
5 Star service with a smile
Thanks Snooze

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationLaunceston
1 comment
Snooze
SnoozeSnooze
Jennyt

JennytMetropolitan Adelaide, SA

  • 2 reviews

Great automatic lifting beds

published

I must admit, it was pretty busy in the store when we arrived and so had to wait awhile to be served. However, once we were speaking with Alexandra, she was able to show & explain about the auto gas lift bed bases that we were after. We found the information she gave us accurate & just what we needed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationMarion
1 comment
Snooze
SnoozeSnooze

Worst retail experience I've ever had

published
Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceNot as advertised
Store LocationSnooze Alexandria
2 comments
Snooze
SnoozeSnooze
Natalie
Natalie
Shel Evasco

Shel EvascoGreater Melbourne (Metropolitan), VIC

Above and beyond service!

published

Staff gave us option in different price ranges and offered the best option for us within our price range. We received a matress guide and she was so patient with our crying child

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationSouth Wharf
1 comment
Snooze
SnoozeSnooze
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Esra

EsraSydney, NSW

Excellent service and product knowledge

published

Would highly recommend this store and particularly Nirali for her exceptional customer service skills together with her vast knowledge with regards to bedding. Over the last 3 years I have purchased 3 beds through Nirali and have always walked out confident with each purchase. She listens and responds by making appropriate recommendations . Thank you Nirali.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAuburn
1 comment
Snooze
SnoozeSnooze
Anushka

AnushkaSydney Surrounds, NSW

Informative great customer service experience

published

If you would like to purchase a quality mattress at affordable prices, do yourself a quick favour and speak to Rocky. When i walked in, i was very doubtful because i know how expensive snooze can be. I met with the sales man Rocky who was really informative about the type of mattress our body requires. He was very helpful, he was able to provide me a mattress top quality at an affordable price. I walked away very satisfied with my purchase. Thank you Rocky! =D

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationSnooze Auburn
1 comment
Snooze
SnoozeSnooze

Great service

published

Great service performed by friendly staff and found it quite easy to negotiate . I was pleased with my recent purchase

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationWarrawong
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Exellent and satisfying experience

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationNorth lakes
1 comment
Snooze
SnoozeSnooze
Teresa T

Teresa TGreater Melbourne (Outer), VIC

Welcoming and knowledgeable service

published

Zoe was very professional and friendly from the moment we approached her. She helped us make the right decision with choosing a bed to suit the style we had in mind. Our instore experience was easy and enjoyable.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationSpringvale
1 comment
Snooze
SnoozeSnooze
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Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

Get an answer from our members and Snooze representatives

Details

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Snooze TAS, Launceston
  • Award Winner 2020

Snooze TAS, Launceston

4.9
(210)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
Compare all 88 Snooze

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