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Snooze Physical store

Snooze Physical store

TAS, Launceston, ACT, Canberra, VIC, etc...
4.4 from 1,832 reviews · View Statistics

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Leigh S

Leigh SSydney, NSW

Rock Star Customer Service!

published

treated like royalty, guided through mattress, bed head shapes, fabric and custom decorative touches. Great service. Awesome quality. Unreal experience!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
R Scriva

R ScrivaGreater Melbourne (Metropolitan), VIC

Not worth 1 star

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationTalyors Lakes Snooze

Do not expect respect as a customer. To them you are just number

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMile End
1 comment
Snooze
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Helen O

Helen OSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent Customer Service

published

We ordered online and they rang straight away to let us know the item was not in stock. Let us know when it was expected and rang to confirm when it arrived. Pleasant young men made the delivery and were a pleasure to speak to. Great experience and will order again from them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCarseldine
1 comment
Snooze
SnoozeSnooze

The service was exceptionally excellent!!! Love the bed I bought!!

published

Very satisfied with the service and product!! It was easy as to navigate around the store and I found what I want!! Quality is so so good

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBalgowlah
1 comment
Snooze
SnoozeSnooze
Donna

Donna Great Southern, WA

Excellent service

published

Having to order online or over the phone wasn't easy. When you live in the country. These guys went out of their way to help me order and deliver my bed

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMandurah wa
1 comment
Snooze
SnoozeSnooze

Review collected in partnership with Snooze

Great

published

Very helpful had an answer for every question. Didn’t try too hard to sell me more than I wanted. Recommended

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBalgowlah
1 comment
Snooze
SnoozeSnooze
Fiona40

Fiona40South East Queensland, QLD

  • 2 reviews

Great service

published

My recent purchase of a queen size ensemble was pleasant and easy! Just the way I like it. Customer service was great, delivery was prompt considering it was a few days before Xmas and my daughter loves her new bed! Thanks Snooze Fortitude Valley!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude valley
1 comment
Snooze
SnoozeSnooze
Mariia

Mariia Greater Melbourne (Inner), VIC

Perfect service

published

I am very happy with my recent purchase at Snooze - Jacinta helped me to choose the perfect bed I was looking for a long long time! Very happy with the product and the service I received at the DFO South Wharf - I will recommend the store to my family and friends!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationDFO South Wharf
1 comment
Snooze
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Fiona

FionaSouth East Queensland, QLD

Great product range and excellent customer service

published

I ordered the St Germaine bed frame - it was manufactured and delivered much earlier than expected! A pleasant surprise. The quality of the bed is excellent- made to my specifications. However it is the excellent customer service that sets this store apart - I had positive interactions with everyone I dealt with. Big shout out to the two delivery guys - friendly and helpful with a smile! Highly recommend Snooze Aspley Homemaker

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAspley Homemaker
1 comment
Snooze
SnoozeSnooze
Natalie

Natalie Illawarra, NSW

Warrawong Snooze were so helpful and tailored specifically to my needs. Great friendly staff!

published

Warrawong Snooze were so helpful and tailored specifically to my needs. Great friendly staff! I had an idea on what bed frame I wanted and matthew helped me out with an even better deal.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationwarrawong
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Rodney

RodneySydney, NSW

Would not have gone anywhere else

published

Once again Snooze Crossroads delivered wonderful customer service. Amit is a wealth of information. After 30 plus years (great Sealy mattress) we have upgraded to another great Sealy mattress and base. Thanks Amit. We are looking forward to the delivery and better sleep by far.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCasula
1 comment
Snooze
SnoozeSnooze
Happy Snooze Cistomer

Happy Snooze CistomerGreater Melbourne (Metropolitan), VIC

Excellent Customer Service and Product Knowledge

published

We are extremely happy with the excellent customer service experienced today and the quality of the goods purchased. I would highly recommend Snooze Chadstone. The store was very easy to navigate and the staff had excellent product knowledge.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChadstone
1 comment
Snooze
SnoozeSnooze

Excellent choice Snooze bed

published

A big thank you to Zoe for all her assistance in selecting the appropriate bed. And her patience throughout the process. Only snooze will do.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSnooze Springvale.
1 comment
Snooze
SnoozeSnooze
Shannon M

Shannon MSydney, NSW

  • 2 reviews

Incredible customer service experience

published

We had the most incredible customer service experience. Ravi's product knowledge was fantastic and from the minute we walked into the store until we made our purchase and walked out, we were looked after wonderfully. The product range available was great and we were able to take our time with our decision. Highly recommend!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNSW, Manly Vale
1 comment
Snooze
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Ellie

EllieGreater Melbourne (Inner), VIC

Zoe was fabulous!

published

Zoe was informative, helpful and attentive. She knew her products and was the perfect blend of friendly and fun but professional. We were thrilled with the pricing but we both walked away agreeing that Zoe’s sales approach was what made buying a bed actually an enjoyable experience. Thank you!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSouth wharf
1 comment
Snooze
SnoozeSnooze
Scott

Scott

  • 2 reviews

Brought a new Bed

published

The staff was very customer focus and helpful also had great knowledge on our new bed , we would highly recommend this store in manly Vale when you wish to purchase a bed mara & scott

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationManly vale
1 comment
Snooze
SnoozeSnooze
Judith H

Judith H Metropolitan Adelaide, SA

Fantastic product and service

published

Looked on line to select what I wanted then went to Marion store. They showed me the mattress, tried it and just felt like lying there so good.. The mattress was exactly as on website description as was looking for a firm mattress. The staff were friendly and helpful. Delivery was on time with a SMS sent the day before to let you know when they would be coming.
Recommend Snooze and their mattresses to anyone.

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationMarion SA
1 comment
Snooze
SnoozeSnooze
Linda and Rod james

Linda and Rod jamesCentral Queensland, QLD

Great service

published

We are delighted with the product and service from Lyn at Rockhampton store. Very helpful and professional. Linda and Rod

Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationRockhampton
1 comment
Snooze
SnoozeSnooze
Brittany Ofsoski

Brittany OfsoskiSouth East Queensland, QLD

  • 2 reviews

Leigh is fantastic

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorth lakes
1 comment
Snooze
SnoozeSnooze
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Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

Get an answer from our members and Snooze representatives

Details

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Snooze TAS, Launceston
  • Award Winner 2020

Snooze TAS, Launceston

4.9
(210)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
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