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Avoid at all costs
I would recommend avoiding this store at all costs. We ordered a king bed frame in Dec 2019 and are still waiting for some components in Jan 2021. They blamed covid over and over but forgot to place our order in Dec, we followed up in late Jan when we were told expected delivery was only to be told it on a truck now but was delayed due to bushfire in Vic. Fair enough. Received a call three weeks after this clarifying some components of the bed design stating they were just about to start manufacturing it. Waited three more months for the bed to...Read more
be delivered and it was the wrong order. New components had to be re ordered from over East. Had to follow them up multiple times and the new parts finally arrived in mid 2020. However no one had reordered the draws and now they were the wrong size for the bed. They needed to be reordered, I had to ring the store to check this had been done as I received no communication from them. I've had to chase the store constantly through all this process and covid is always to blame despite it being human error every time. It's Jan 2021 and I STILL have not received the draws. It's beyond a joke.2 comments
Yep after I had to chase them yet again.
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Incredible service today
David was very knowledgeable and well versed in his product. He made us completely comfortable with the purchase. He made the daunting task of buying a mattress so much easier and we are sure we have made the right decision.
1 comment
SnoozeSnooze
Hi Leanne,
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Fantastic service
Excellent service! Ramu was very helpful and gave us an excellent deal on what we were looking for. Thanks for the great customer experience.
1 comment
SnoozeSnooze
Hi Fabian,
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Franca looked after us at the store was so polite and fantastic to deal with very happy
Great store in warrawong Franca looked after very happy with the service really impressed with her politeness and expertise helped us out heaps
1 comment
SnoozeSnooze
Hi Reon,
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Maurice VelizSydney, NSW
- NSW, Manly Vale
- Verified customer
Special thanks
The floor staff were exceptionally helpful. The store owner went out of his way to make sure I got exactly what I wanted and was on the phone to the manufacturer to confirm small changes and time frames. A delivery ETA was proposed and it will arrive ahead of time.
Could not ask for better service. Thank you team at Snooze Manly Vale
1 comment
SnoozeSnooze
Hi Maurice,
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The service was exceptionally excellent!!! Love the bed I bought!!
Very satisfied with the service and product!! It was easy as to navigate around the store and I found what I want!! Quality is so so good
1 comment
SnoozeSnooze
Hi Harjeet,
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Don't go anywhere else, best place for bedding
Went to Snooze, served by the manager (Rocky), who introduced my wife & I to the business owner (Dean), both provided great service, no pressure sales & are really nice people, plus they know there stuff. So ended up buying a mattress, bed & pillows at a great price. Highly recommended.
1 comment
SnoozeSnooze
Hi Simon,
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Excellent service
Team provided us with excellent service, presented us with all the possible choices. Looking forward to receiving our new bed!
1 comment
SnoozeSnooze
Hi Pam,
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MoeSydney, NSW
Wizard sales guy
Rahul was very helpful The wizard made thingS happen and got the deal done
Offered spare bed because of the wait on new one
1 comment
SnoozeSnooze
Hi Moe,
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Friendly helpful and knew exactly what I was after!
Easy store layout and clear explanation of differences between products which made it easy to decide - as it’s a topic I know nothing about.
1 comment
SnoozeSnooze
Hi Sharon,
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Donna Great Southern, WA
- WA, Mandurah
- Verified customer
Excellent service
Having to order online or over the phone wasn't easy. When you live in the country. These guys went out of their way to help me order and deliver my bed
1 comment
SnoozeSnooze
Hi Donna,
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Review collected in partnership with Snooze
Mari K.South East Queensland, QLD
Loving our new mattress
Friendly staff with a good knowledge of the products. Good range of products. Very happy with our purchase. Delivered with in promised timeframe.
1 comment
SnoozeSnooze
Hi Mari,
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Great
Very helpful had an answer for every question. Didn’t try too hard to sell me more than I wanted. Recommended
1 comment
SnoozeSnooze
Hi Jason,
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Fiona40South East Queensland, QLD
- 2 reviews
Great service
My recent purchase of a queen size ensemble was pleasant and easy! Just the way I like it. Customer service was great, delivery was prompt considering it was a few days before Xmas and my daughter loves her new bed! Thanks Snooze Fortitude Valley!!
1 comment
SnoozeSnooze
Hi Fiona,
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DavidSydney, NSW
Ravi & Nav Manly Vale Snooze
Ravi, Nav & the delivery team at Snooze were fantastic. They were very knowledgeable and helped us pick a great king size bed. We now love our new bed. Thoroughly recommend them all. David & Rita
1 comment
SnoozeSnooze
Hi David,
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Amazing customer service
Bandish at Snooze Prospect was amazing. His customer service was impecable. He listened to what we needed and provided it. He didn't try to give us anything we wouldn't need and didn't try to make us spend more. We had a budget, he showed us what we could get and then we decided. We didn't feel pressured at all. He let us explore the shop freely and came when we needed. We thoroughly enjoyed our experience at the store because of him and we would like to show our appreciation of his hard work. We can't wait to get our new bed and have a wonderful sleep.
1 comment
SnoozeSnooze
Hi MichFran,
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Mariia Greater Melbourne (Inner), VIC
Perfect service
I am very happy with my recent purchase at Snooze - Jacinta helped me to choose the perfect bed I was looking for a long long time! Very happy with the product and the service I received at the DFO South Wharf - I will recommend the store to my family and friends!
1 comment
SnoozeSnooze
Hi Mariia,
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Fantastic Customer Service
Maksem was amazing, fantastic service and a very nice guy. Helped us out and organised a delivery out of the area they usually service which was great. I recommend looking for him if you come into the store.
1 comment
SnoozeSnooze
Hi Josh,
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FionaSouth East Queensland, QLD
Great product range and excellent customer service
I ordered the St Germaine bed frame - it was manufactured and delivered much earlier than expected! A pleasant surprise. The quality of the bed is excellent- made to my specifications. However it is the excellent customer service that sets this store apart - I had positive interactions with everyone I dealt with. Big shout out to the two delivery guys - friendly and helpful with a smile! Highly recommend Snooze Aspley Homemaker
1 comment
SnoozeSnooze
Hi Fiona,
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Natalie Illawarra, NSW
Warrawong Snooze were so helpful and tailored specifically to my needs. Great friendly staff!
Warrawong Snooze were so helpful and tailored specifically to my needs. Great friendly staff! I had an idea on what bed frame I wanted and matthew helped me out with an even better deal.
1 comment
SnoozeSnooze
Hi Natalie,
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The reviewer stated that an incentive was offered for this review
Questions & Answers
Katrina Andersonasked
Can you cancel and get your deposit back
2 answers
Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.
SnoozeSnooze
Dear Katrina,
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Regards,
Snooze
Andrew K.asked
Hi there,
Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
SnoozeSnooze
Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze
Details
Snooze ACT, Canberra1.8(8) | Snooze NSW, Alexandria4.1(98) | Snooze NSW, Artarmon3.0(19) | ||
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Category | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
Type of Furniture Offered | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses |
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SnoozeSnooze
Dear Kathryn,
Your experience is sincerely regretted. It is our understanding that the team at the store have been in touch with you regarding a resolution and have scheduled a Saturday delivery with you.... Read more
Regards, Snooze.