Reviewer Photos & Videos
Brought a new Bed
The staff was very customer focus and helpful also had great knowledge on our new bed , we would highly recommend this store in manly Vale when you wish to purchase a bed mara & scott
Ramu was extremely helpful and provided great knowledge and expertise about the product. Very happy with service and help from other members of the team.
Fantastic product and service
Looked on line to select what I wanted then went to Marion store. They showed me the mattress, tried it and just felt like lying there so good.. The mattress was exactly as on website description as was looking for a firm mattress. The staff were friendly and helpful. Delivery was on time with a SMS sent the day before to let you know when they would be coming.
Recommend Snooze and their mattresses to anyone.
We are delighted with the product and service from Lyn at Rockhampton store. Very helpful and professional. Linda and Rod
Great experience - highly recommend!
Very friendly staff that provided a great service in helping find the right product. Cost and delivery timings were better than other options we’d evaluated, and we’ve been very pleased with the product since. Very pleasant experience and highly recommend.
Leigh is fantastic
I went in store yesterday to find a bed, I ended up purchasing from a snooze more local to myself. But the service I received from Leigh was fantastic. He is an absolute treasure to your company, I had been searching for beds for 2 weeks (indecisive) & even though he knew my budget was not exactly capped he didn’t go straight to the $12000 mattresses. He is humble and an excellent salesman. Impeccable customer service skills and out of every single bed shop that I have visited over the past two weeks (there has been many I can assure you) he ma...de me feel the most comfortable! the least pushy/sales driven but yet I wanted to make the sales. he is fantastic that is all I’m going to say, an absolute asset. If I was to own a bed shop, I would want him as my manager and trainer for all staff. I will strongly recommend snooze at Northlakes to any of my Northside friends because of his excellent manner!
Snooze Rutherford have been great throughout the whole purchase and delivery. Thanks to COVID our original delivery date for all our bedroom furniture slipped out - but the team kept me informed throughout, arranged a loan bed and delivered exactly when they said they would. Absolute pleasure to deal with. The bed installation was quick and professional too. Would definitely recommend Snooze in Rutherford!
Great SERVICE again !!!
Bought a queen size mattress/base in June 2020.
Came back again to buy another queen size mattress/base. The service by Mr Bandish was once again outstanding. Thank you for your good service and pricing.
Great goods and service
We were after 3 mattresses and a bed . The representative Vineet was very helpful, guided us with everything! Thanks a lot!
- QLD, Rockhampton
- Verified customer
Really happy with our new Queen mattress and base with drawers.
We were given much help by store staff in choosing the 'right' mattress for us. We were pleased with the range to choose from.
Our hip and shoulders no longer pain sleeping on this 'plush' mattress. It feels lux for us.
The mattress was delivered with a loan base as the 4 deep drawers base had to be manufactured with our choice of fabric. When the new base arrived it was put in place by the delivery team.
We did much shopping around comparing product before choosing Snooze and have been very happy with all aspects of our purchase.
Staff were extremely helpful and made what can be an overwhelming task of finding a mattress much simpler. In addition all of the staff members were very friendly and did not hesitate to offer assistance.
Online experience great and easy to follow. Notified I’d be contacted by my nominated store on the next business day. Next morning received a call from fountain gate store and was advised mattress was in stock and to arrange collection. Easy pick up and exactly what I was after. Pleased I got it half price due to Boxing Day sales! Would definitely use Snooze again
- QLD, Stones Corner
- Verified customer
Lack of knowledge of staff on their products
While this may be the actual stores fault for lack of training it still reflects on the overall performance of the store and a lack of willingness to buy a product by the public. I did a LOT of research on mattress for people with back pain and sciatic which I have and the woman in the store could not recommend any mattress for me because of lack of knowledge. I mentioned I was looking for a mattress for people with sciatic and was met with a response of have I seen an orthopedic doctor. As other reviews pointed out on poor performance this cou...ld be seen as condescending but I took it as lack of knowledge. It was this reason after getting a quote and doing further research that reveals you could actually be paying more for a bed from snooze than other places I took my business elsewhere and the salesman in another major shop could inform me with an abundance of knowledge on the right mattress to purchase. Such is the joy of competition under capitalism.
Fantastic service and advice on our purchase of a new mattress. All the staff were super friendly and knowledgeable.
Great prices and service highly recommended.
Great customer service
Great experience dealing with Ravi and Colin at Snooze Manly Vale. I highly recommend that you should visit their store when purchasing your next mattress.
Fantastic service from Rahul great product knowledge
Fantastic service and product knowledge, not rushed at all. I would purchase from Rahul and would recommend the store to others.
Great service provided to assist us in choosing our new bedroom furniture to meet our needs and styling for our new home. Ravi explained the options available for both us and our kids bedrooms. He gave us time to make our selections.
Very Knowledgeable about product and bedroom accessories
Rocky was very accommodating. He was very patient and always had a smile.
He was able to help us accessorise the room with extra pieces of furniture. He was able to help us incorporate a bench timber seat as a feature in front of the double bed. Can’t wait for delivery :)
Great effort Auburn Snooze !!!!
Questions & Answers
Can you cancel and get your deposit back
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at email@example.com with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Under what circumstances other than change of mind does a snooze permit a refund?
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email firstname.lastname@example.org with details and we will review them with the concerned store.
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
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