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Condescending
Range was good and the lady who was helping me was very knowledgeable- however she was condescending when I wanted to take a photo of the mattress to send to my husband. She made me feel embarrassed and I had to leave without purchasing - bought my mattress elsewhere
1 comment
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Awesome service and great product choices
Store owners were extremely caring and sensitive about our needs, asked relevant questions on our use patterns to suggest choices to match our budgets. Highly recommended.
1 comment
SnoozeSnooze
Hi Prashant,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Snooze Casula
Excellent customer service and product range. Store owners were very accomodating and very flexible. Highly recommend Snooze Casula, love it!
1 comment
SnoozeSnooze
Hi GM,
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Great service from Rahul
Great service very knowledgeable and gave us plenty of options and as extremely patient will recommend him to all my family and friends
1 comment
SnoozeSnooze
Hi Ron,
Thank you for your kind words! We're glad to hear you had such a positive experience.
Thanks,
Snooze
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Alan NaamatSydney, NSW
Very good customer service
Zainab was great with the customer service , great products and a price . Will recommend Snooze Crossroads to all the friends and family without a hesitation .
1 comment
SnoozeSnooze
Hi Alan,
Thank you for your kind words! We're glad to hear you had such a positive experience.
Thanks,
Snooze
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AndySydney, NSW
Vineet at crossroad
Me and my husband we just went there for browsing. Vineet approach us asking if we need any help. We end up with buying a good quality bed with very good price. Five star for vineet for his professional customer service.
1 comment
SnoozeSnooze
Hi Andy,
Thank you for your kind words! We're glad to hear you had such a positive experience.
Thanks,
Snooze
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Luke P.Sydney, NSW
Poor salesmanship
Snooze Auburn has a great range of products that are well known by their Sales Manager. The explaination of the products is excellent, however I would caution on their adherance to verbal agreements as you shop around. We were offered a good deal on a matress at $3149, this included delivery. Unfortunately when I returned and looked to take this deal and try and inlude a good pillpw at $3200 the Sales Manager said this could not be done. I then said that we would onlt be able to get the mattress then as it would have been above our upper limit ...Read more
of $3200. The Sales Manager then advised that the $3149 price did not include delivery and that the total price would be $3229, this without the pillow. I then said we would not be able to do this and walked away confused over the change in the offer. My wife confirmed that she had also heard them say free delivery afterwards. We then called Snooze Homebush and asked for free delivery on the same mattress (no pillow), and we only paid a total of $3069 with $80 at point of delivery, totalling $3149. Poor salesmanship I would say overall.1 comment
SnoozeSnooze
Dear Luke,
Thank you for taking the time to provide details of your shopping experience.... Read more
Your valuable comments are being made known to the concerned teams for any process or training that may be required. Any inconvenience is sincerely regretted. Regards, Snooze.Similar opinion? Write a review on ProductReview.com.au!
Service
Hi it was an absolute pleasure your service was exceptional hard to find staff so eager to help and so friendly I have told a couple of friends hopefully they will be shopping there in new year. I hope you and your staff have a very happy new year.
1 comment
SnoozeSnooze
Hi Karl,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Trust worthy and knowledgble
Speaking to the team at the snooze Springvale home maker center made realize how important it is to deal with experts in their field rather than sales people in big department stores. They are super knowledgeable and trustworthy.
1 comment
SnoozeSnooze
Hi Al,
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Jeff CanhamSydney, NSW
- 4 reviews
- 2 likes
Great value and personal Assistance
Excellent service by Deepinder at Manly Vale. Very knowledgeable and patient with help, advice and assistance. We got a great bed and base, as well as bed head too. Good value deal. Delivery and Assembly service were excellent too.
1 comment
SnoozeSnooze
Hi Jeff,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Fantastic service
Deep was great. Very knowledgeable and attentive without being in any way pushy. Took the time to help us find what was right for us and gave us a great price. Very happy. The store itself had plenty of choice of great products. Would recommend Deep and his team to anyone.
1 comment
SnoozeSnooze
Hi Alex,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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JohnSydney, NSW
Happy as.
Thank you Rashi for being a genuine person and not pushy for a sale. My wife and I are extremely happy with our purchase. Can't beat Snooze at the Crossroads for quality and price.
1 comment
SnoozeSnooze
Hi John,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Lachlan M.Greater Melbourne (Outer), VIC
Friendly and helpful staff
All 3 staff that I dealt with were extremely helpful, friendly and new all product details. They offered great advice on my situation with mattresses for a bunk bed that I was getting and what I might need. Highly recommend this store and I am sure the products that I have purchased will be great and were at a great price.
1 comment
SnoozeSnooze
Hi Lachlan,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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danscottbradySydney, NSW
Service was impeccable
Honestly we went in for a browse and walked out with a smile and receipt for a bed frame. Prema is hilarious and so friendly. My wife and I walked out extremely happy with our purchase and with the service, hands down one of the best customer service experiences we have had in a while.
1 comment
SnoozeSnooze
Hi Dan,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Excellent product and service
Great range of quality kids beds and the service by Elizabeth was exceptional. Her product knowledge and help was outstanding, making our whole experience very easy. I would highly recommend both the product and service at this store.
1 comment
SnoozeSnooze
Hi Indi,
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Fabio You're A Star!!!!
Walked in and out satisfied & happy within 20 mins!!! Fabio greeted us with a smile and a jump in his step, won us over and made the sale. He definitely knows his stuff!!
1 comment
SnoozeSnooze
Hi Sev,
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Leigh
- 2 reviews
- 1 like
Excellent customer service for the right product
Very helpful customer service to help us navigate the store and mattress options. We were able to find the perfect one for us to suit both of our needs.
1 comment
SnoozeSnooze
Hi Leigh,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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TonySydney, NSW
- 2 reviews
Pain-free experience.
Exceptional service by Imran. Knowledgeable and helpful. Made the whole process a positive experience. No pressure, no fuss purchase. Thank you.
1 comment
SnoozeSnooze
Hi Tony,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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MacSydney, NSW
- 2 reviews
Great service good prices
I bought a mattress there today.
Ramu helped me as soon as I walked in. The store had a good selection and good prices. The service was great.
Thank you
Mac
1 comment
SnoozeSnooze
Hi Mac,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Superb service
Superb service. Rahul stands out. Amazing personality and extremely friendly. The bed frame was really amazing. The staff are pretty friendly too.
1 comment
SnoozeSnooze
Hi Sandeep,
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Questions & Answers
Katrina Andersonasked
Can you cancel and get your deposit back
2 answers
Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.
SnoozeSnooze
Dear Katrina,
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Regards,
Snooze
Andrew K.asked
Hi there,
Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
SnoozeSnooze
Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze
Details
Snooze ACT, Canberra1.8(8) | Snooze NSW, Alexandria4.1(98) | Snooze NSW, Artarmon3.0(19) | ||
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Category | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
Type of Furniture Offered | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses | Bedroom and Mattresses |
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SnoozeSnooze
Hi there,
Thank you for taking the time to provide valuable feedback regarding your experience while shopping at a Snooze store. Any further details that you may want to send to enquiries@snooze.co... Read more
m.au will be most welcome. We hope you will give Snooze another chance to meet your expectations if not exceed them, in the not too distant future.