Reviewer Photos & Videos
Range was good and the lady who was helping me was very knowledgeable- however she was condescending when I wanted to take a photo of the mattress to send to my husband. She made me feel embarrassed and I had to leave without purchasing - bought my mattress elsewhere
Awesome service and great product choices
Store owners were extremely caring and sensitive about our needs, asked relevant questions on our use patterns to suggest choices to match our budgets. Highly recommended.
Excellent customer service and product range. Store owners were very accomodating and very flexible. Highly recommend Snooze Casula, love it!
Very good customer service
Zainab was great with the customer service , great products and a price . Will recommend Snooze Crossroads to all the friends and family without a hesitation .
Vineet at crossroad
Me and my husband we just went there for browsing. Vineet approach us asking if we need any help. We end up with buying a good quality bed with very good price. Five star for vineet for his professional customer service.
Snooze Auburn has a great range of products that are well known by their Sales Manager. The explaination of the products is excellent, however I would caution on their adherance to verbal agreements as you shop around. We were offered a good deal on a matress at $3149, this included delivery. Unfortunately when I returned and looked to take this deal and try and inlude a good pillpw at $3200 the Sales Manager said this could not be done. I then said that we would onlt be able to get the mattress then as it would have been above our upper limit ...of $3200. The Sales Manager then advised that the $3149 price did not include delivery and that the total price would be $3229, this without the pillow. I then said we would not be able to do this and walked away confused over the change in the offer. My wife confirmed that she had also heard them say free delivery afterwards. We then called Snooze Homebush and asked for free delivery on the same mattress (no pillow), and we only paid a total of $3069 with $80 at point of delivery, totalling $3149. Poor salesmanship I would say overall.
Hi it was an absolute pleasure your service was exceptional hard to find staff so eager to help and so friendly I have told a couple of friends hopefully they will be shopping there in new year. I hope you and your staff have a very happy new year.
Trust worthy and knowledgble
Speaking to the team at the snooze Springvale home maker center made realize how important it is to deal with experts in their field rather than sales people in big department stores. They are super knowledgeable and trustworthy.
Great value and personal Assistance
Excellent service by Deepinder at Manly Vale. Very knowledgeable and patient with help, advice and assistance. We got a great bed and base, as well as bed head too. Good value deal. Delivery and Assembly service were excellent too.
Deep was great. Very knowledgeable and attentive without being in any way pushy. Took the time to help us find what was right for us and gave us a great price. Very happy. The store itself had plenty of choice of great products. Would recommend Deep and his team to anyone.
Thank you Rashi for being a genuine person and not pushy for a sale. My wife and I are extremely happy with our purchase. Can't beat Snooze at the Crossroads for quality and price.
Friendly and helpful staff
All 3 staff that I dealt with were extremely helpful, friendly and new all product details. They offered great advice on my situation with mattresses for a bunk bed that I was getting and what I might need. Highly recommend this store and I am sure the products that I have purchased will be great and were at a great price.
Service was impeccable
Honestly we went in for a browse and walked out with a smile and receipt for a bed frame. Prema is hilarious and so friendly. My wife and I walked out extremely happy with our purchase and with the service, hands down one of the best customer service experiences we have had in a while.
Excellent product and service
Great range of quality kids beds and the service by Elizabeth was exceptional. Her product knowledge and help was outstanding, making our whole experience very easy. I would highly recommend both the product and service at this store.
Fabio You're A Star!!!!
Walked in and out satisfied & happy within 20 mins!!! Fabio greeted us with a smile and a jump in his step, won us over and made the sale. He definitely knows his stuff!!
Excellent customer service for the right product
Very helpful customer service to help us navigate the store and mattress options. We were able to find the perfect one for us to suit both of our needs.
Exceptional service by Imran. Knowledgeable and helpful. Made the whole process a positive experience. No pressure, no fuss purchase. Thank you.
Great service good prices
I bought a mattress there today.
Ramu helped me as soon as I walked in. The store had a good selection and good prices. The service was great.
Questions & Answers
Can you cancel and get your deposit back
Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at email@example.com with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.
Under what circumstances other than change of mind does a snooze permit a refund?
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email firstname.lastname@example.org with details and we will review them with the concerned store.
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses||Bedroom and Mattresses|
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