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Snooze Physical store

Snooze Physical store

TAS, Launceston, ACT, Canberra, VIC, etc...
4.4 from 1,832 reviews · View Statistics

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R Scriva

R ScrivaGreater Melbourne (Metropolitan), VIC

Not worth 1 star

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationTalyors Lakes Snooze
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R.Palmer

R.PalmerGreater Melbourne (Outer), VIC

Terrible

published

Heard my co worker advising delivery issue and that mattress was not placed where it was promised and then management ([Name Removed]) swore and terminated the call. She was very rude and aggressive. Do not buy anything at the Taylors Lakes Snooze store, I have told all my family and friends - I was in such a shock to hear someone in customer service argue and be so rude about such a small misunderstanding. How a store owner can be so unprofessional and have no idea how to deal with a minor compliant is beyond me.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
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Rude and dismissive staff

published

Mattress arrived a day late, stitching was already coming off label. Staff weren't helpful for any after sales assistance so much attitude I even contacted head office which took 8 days to receive an automated response. After 20 years of buying all family beds at snooze this is the last

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAspley QLD
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1 comment
Snooze
SnoozeSnooze
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Avoid at all costs

published
Customer Service
Incentivised ReviewNo
Store LocationOsborne park
ripper d.

ripper d.South East Queensland, QLD

Lack of knowledge of staff on their products

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationstones corner
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1 comment
Snooze
SnoozeSnooze

Condescending

published

Range was good and the lady who was helping me was very knowledgeable- however she was condescending when I wanted to take a photo of the mattress to send to my husband. She made me feel embarrassed and I had to leave without purchasing - bought my mattress elsewhere

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationArtarmon
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1 comment
Snooze
SnoozeSnooze
Amit V.

Amit V.Greater Melbourne (Outer), VIC

  • 2 reviews
  • VIC
  • Verified customer

Bad service and didn't pay so much for chipped bed

published

Purchased a bed from their Craigieburn store that was delivered today. One of the legs of the bed came chipped.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCraigieburn
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1 comment
Snooze
SnoozeSnooze
Joanne Paola

Joanne PaolaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Avoid the delivery service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong, Victoria
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1 comment
Snooze
SnoozeSnooze
Emilie P.

Emilie P.Greater Melbourne (Inner), VIC

Avoid!

published

Purchased a bed frame from Snooze and was told it would be a 2-3 week wait. 3 weeks later, no phone call from Snooze I have had to chase up my order to find out it’s been delayed and is ‘expected’ in another 3 weeks. Extremely poor customer service. Still no guarantee of delivery date, highly suggest going anywhere else for a prompt delivery/service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSnooze Dandenong
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1 comment
Snooze
SnoozeSnooze
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Skip snooze and shop elsewhere.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationWaurn Ponds
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1 comment
Snooze
SnoozeSnooze

Hi Phoebe, thanks for reaching out.
Please be assured that your issue is under review and you will be contacted as soon as possible. Thanks,
Snooze

Antonio and Dina

Antonio and DinaPerth, WA

  • 2 reviews

Very poor performance on delivery

published

I purchased a mattress from the Cannington store. A delivery date was set for the 12/12/2020 (way past the next day delivery advertised). On the day, after waiting for a few hours, we phoned the store to confirm delivery just to be informed that nothing was on the schedule.

You really have to get better at this

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCannington
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1 comment
Snooze
SnoozeSnooze
Debbie Dell

Debbie DellSouth East Queensland, QLD

Not happy bad communication

published

I purchased a mattress & Bed frame in beginning of September told base would be in on the 16th of Nov .the mattress was in store but no frame no one was decent enough to call me an tell me that they had trouble with getting the base in.i rung the store in 1st week of December
Really my disappointment was no one followed up to let me know what was happening. If I knew it was going to take this long an no communication I would of cancelled my order ..im hoping mattress will be comfortable enough after our long wait.
I know covid has happened but communication is a major thing when running a successful business.

Incentivised ReviewNo
Store LocationMinyama
1 comment
Snooze
SnoozeSnooze

Worst retail experience I've ever had

published
Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceNot as advertised
Store LocationSnooze Alexandria
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2 comments
Snooze
SnoozeSnooze
Natalie
Natalie
Nick

NickMetropolitan Adelaide, SA

STAY CLEAR!

published

STAY CLEAR! Absolutely horrible experience. We purchased a very expensive mattress which failed after 2 years. The fine print is to repair your mattress, not replace it. Who wants a faulty mattress?! My neck and back have never been worse.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationGepps Cross
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1 comment
Snooze
SnoozeSnooze

Terrible after sales customer service

published

Purchased a top of the line mattress and base at beginning of 2020.
Upon delivery, noticed manufacturing fault on Maddison mattress.
Advised store immediately and then waited, waited, waited...,
After at least 1/2 dozen phone calls and in store visit and SIX months time passage, finally had replacement delivered.
It was raining and delivery team refused to take off shoes on our carpet.
Rude and insolent delivery people.
Store Manager on phone finally got them to remove shoes and replace mattress.
Sorry, never again will we purchase there again.
Competitive market, plenty of other suppliers/ stores out there.
Must be doing very well that they can afford no repeat customers??

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationArtarmon
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2 comments
Snooze
SnoozeSnooze
Bert Reynolds
Bert Reynolds

Email sent just now with all my details.

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Snooze Bed Profiler

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
SnoozeSnooze
kJo

kJoSydney, NSW

Paid for a bed frame then called a week later saying sorry it’s now not in stock, 11 weeks on I still don’t have a bed

published

Paid for a bed frame that was in stock, was then called a week later saying sorry it’s now not in stock so u will have to wait. 11 weeks after on I still don’t have a bed. Disappointedly I have had to follow up, zero customer service or communicate!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
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1 comment
Snooze
SnoozeSnooze
John

JohnSouth East Queensland, QLD

Cancellation policy

published

Bought a mattress and bed,paid deposit,rang next day to cancel bed as no longer required,very arrogant salesperson and was told that they do not take cancellations,nowherecon invoice does it say that cancellations will not be excepted,all it says refer to instore signage or snooze.Not a very happy person.

Incentivised ReviewNo
Warranty Claim MadeNo
Store LocationKawana
1 comment
Snooze
SnoozeSnooze
Tong X.

Tong X.Sydney, NSW

force me to take the item!

published

They sale me the wrong item and asked for refund within 24 hrs. They refuse and force me to take the mattress!!! I cant believe this happend in Australia !!! Never ever experience this kind of service in my life. Keep away from this shop.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
See all answers
2 comments
Snooze
SnoozeSnooze
Tong X.
Tong X.
Sunny

SunnyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Very disappointing, bad service, deceiving!!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
1 comment
Snooze
SnoozeSnooze

The reviewer stated that an incentive was offered for this review

Page 1 of 11
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Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

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Details

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Snooze TAS, Launceston
  • Award Winner 2020

Snooze TAS, Launceston

4.9
(210)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
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