??!
1 photo
Snooze Physical store

Snooze Physical store

TAS, Launceston, ACT, Canberra, VIC, etc...
4.4 from 1,851 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (6)
  • Return Claim MadeYes (0) · No (8)
  • Warranty Claim MadeYes (0) · No (7)
  • Product Appearance As advertised (3) · Not as advertised (1)
  • Customer Service
    2.3 (6)
Previous
Next

Do not expect respect as a customer. To them you are just number

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMile End
See all answers
1 comment
Snooze
SnoozeSnooze
Luke P.

Luke P.Sydney, NSW

Poor salesmanship

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
See all answers
1 comment
Snooze
SnoozeSnooze
JJ06

JJ06Vic, 3081

  • 14 reviews
  • 4 likes

Good luck if you need to claim a warranty through them

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
See all answers
1 comment
Snooze
SnoozeSnooze
Furniture Shops

Find out how Snooze Physical store compares to other Furniture Shops

Know better, choose better.

Compare all

Rude delivery service

published

Customer service in-store was good but the delivery people they use was a totally different story! Did not want me to open and inspect the goods as "I was holding him up" and if they were faulty he couldn't do anything about it. Worst customer service from any delivery I ever had. If snooze values their customers they should look for new delivery company.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSnooze mile end
See all answers
1 comment
Snooze
SnoozeSnooze
Gayle E.

Gayle E.Sydney, NSW

Bad delivery experience

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill Homemaker Centre
See all answers
2 comments
Snooze
SnoozeSnooze
Gayle E.
Gayle E.
penn1

penn1

  • 4 reviews
  • 1 like

Ready to buy; reluctant to deal

published

We had formally bought 2 bed frames and mattresses and several items from snooze and we thought we would buy another bed and mattress to match the other rooms. The young lady working there on cup day didn't show any initiative to cement what would have been a very easy sale. So we went next door to Bevmarks talked to someone who took the time to chat find out what we needed and come to a fair price and we bought on the spot. Shame for Snooze as the lady who worked there 2 years ago was great. The bed' s arrived now and we are going to get the matching set. From Bevmarks.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds
See all answers
1 comment
Snooze
SnoozeSnooze
Chris and Jaclyn

Chris and JaclynSydney Surrounds, NSW

  • 5 reviews
  • 1 like

Mold on our mattress when delivered

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
2 comments
Snooze
SnoozeSnooze

The second mattress was also damp all over from the condensation also. Not ideal

Disappointing service post buy

published

Love the bed and service received in store.
I felt the post service lacking in terms of snooze’s communication with delivery people and ourselves. When I mentioned an issue to snooze I felt guy was dismissive so requested confirmation in an email that issue had been addressed. In his email, he seems to ‘have a go’ at me for something that is clearly a break in their process - they delivered before requesting payment.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHawthorn
See all answers
1 comment
Snooze
SnoozeSnooze

At the store they promise to deliver in 2 weeks and later it takes a month to get it delivered.

published
Shop LocationNSW, Artarmon
1 comment
Snooze
SnoozeSnooze

Hi, thanks for taking the time to leave a review. We're sorry that service has not met your expectations. To allow us to follow this up with the store, please email your details to enquiries@snooze.com.au

Furniture Shops

Find out how Snooze Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Lee

Lee

  • 2 reviews

Wont be back

published

Service was ok when I was buying and delivery was on time. I've had the mattress for a month now and it's horrible. Went back to the store to see if there was anything they could do, was hoping for maybe a small discount on a new mattress but alas nothing. Been buying my beds and mattresses from snooze over 10 years but will now go elsewhere.

Shop LocationQLD, Windsor
2 comments
Snooze
SnoozeSnooze

Hi Lee, thanks for the feedback. We would like to investigate this further, could you please email your contact details and invoice number to enquiries@snooze.com.au and someone will be in touch to address your concerns. Regards, Snooze.

Lee
Lee

Thanks, but it shouldn't take a bad review to get some service. I have now purchased elsewhere (somewhere that has a good trial period for 100 days).

Inferior products. Shop elsewhere

published

Purchasing was pleasant as all the staff were extremely helpful. However the products are incredibly poorly made and didn’t even make 12 months before we had to send the bedside tables back for repair as the veneer has peeled off.

The King Size bed frame is constantly requiring maintenance, and the products sent back for repair are again peeling.

I wouldn’t shop at Snooze again if you paid me to.

Shop LocationNSW, Alexandria
1 comment
Snooze
SnoozeSnooze

Hi Sarah H, thanks for the feedback. We would like to investigate this further if you could please email us further information to enquiries@snooze.com.au and someone will be in touch to address your concerns. Thanks, AB.

Linda

LindaRyde

Terrible and impractical delivery system

published

Making a purchase instore at Artarmon was fine, but unfortunately the delivery system is where they fall down.

After being given a delivery window of 2-4pm. The driver did not appear or provide a courtesy call to advise of delay. One would think in this day and age of mobile phone technology a company as large as Snooze can provide an SMS or courtesy call upon approach. After arranging a day off from work of which I do not get annual leave for. It disgraceful. God knows when or if my bed will turn up.

Shop LocationNSW, Artarmon
2 comments
Snooze
SnoozeSnooze

Hi Linda, thanks for getting in contact with us and taking the time to provide feedback. Please email enquiries@snooze.com.au with your contact details and the team at the store will be able to address your concerns. Regards, AB.

Linda
Linda
Joyce

JoyceSydney, NSW

  • 14 reviews

Deceitful and Dishonest

published
Shop LocationNSW, Castle Hill
3 comments
Snooze
SnoozeSnooze
Joyce
Joyce
Snooze
SnoozeSnooze
Jacko

JackoCampbelltown

Swayed opinion to buy pricier, now paying for it with pain.

published

Got a mattress we were told is extremely popular and no complaints, asked about returns, he said we wouldn't need to cos we would love it. Well I am not loving the excruciating back pain. I now have a mattress i cold barely afford and can't sleep on it.

Shop LocationNSW, Campbelltown
1 comment
Snooze
SnoozeSnooze

Hi Jacko, thanks for your feedback. If you can please send your best contact number to enquiries@snooze.com.au and the team from the Campbelltown store will be in touch to assist you further.

Mark A

Mark AWA, 6030

  • 2 reviews
  • 2 likes

Mattress pick up fee / attitude..outrageous!

published

Whilst in store service was reasonable, products yet to be used / determined, we were extremely disappointed with reluctant attitude of delivery person and cost ($60) to take old mattresses away! This despite website policy stating that company would take away older mattresses upon delivery, which MAY bare some cost. When you spend over $4000 on delivery items, inc $80 delivery charge, this appears excessive and unacceptable! Potential customers be warned, give Snooze a big miss!!

Shop LocationVIC, Nunawading
2 comments
Snooze
SnoozeSnooze

Hi Mark, thanks for your feedback. Can you please send your best contact number to enquiries@snooze.com.au and your purchasing store so we can contact you in regards to this.

Mark A
Mark A

0412778056 speak to my wife Doreen

Furniture Shops

Find out how Snooze Physical store compares to other Furniture Shops

Know better, choose better.

Compare all

Bed smells so bad

published

We bought a Madison Palace Super King Mattress and it wasn't cheap so I expected to have a great nights sleep - not so as the smell of the bed is so bad I get feel quite sick from the strong smell and have resorted to taking anti histamine as it's affected me so much. We went away for 2 weeks and aired the bed out but since coming back the problem is still there - not happy and if I had known this would be an issues we would never had bought the bed - never happened before with other beds we have bought.

Shop LocationWA, Cockburn
1 comment
Snooze
SnoozeSnooze

Hi Sick, thanks for your feedback. If you can please send your best contact number to enquiries@snooze.com.au and the team from the Cockburn store will be in touch to assist you further.

Thomas

Thomas

  • 2 reviews

Problematic refund due to non-acknowledgement of 'fault status'

published
Shop LocationACT, Canberra
1 comment
Snooze
SnoozeSnooze

Decent bed, reasonable price, below average service.

published

Purchased bed.. and was told we'd be contacted about delivery the next week. After two weeks we eventually called and they hadn't actioned anything about the purchase. When it did get delivered (at 5.30am) it was missing one important part. It's now been two weeks with multiple calls and we're still waiting for that part.

Shop LocationNSW, Moore Park
1 comment
Snooze
SnoozeSnooze

Hi A na, thank you for contacting us. Can you please email enquiries@snooze.com.au your contact details so that we can look into this further?

Chrissie

ChrissieNorthern Region, NSW

  • 2 reviews
  • 1 like

Atrocious customer service

published
Shop LocationNSW, Tamworth
Sahar

Saharbrisbane

  • 2 reviews

Complete rip-off!

published

We were in the store purchasing bed frame, bedside tables and mattress for the total price of around $ 7,000 where my two year-old son, who was really frustrated as the process of sale was taking ages, tried to reach a couple of porcelain Disney figurines on a top shelf but the shelf came off and hopefully he fell down on a bed with no harm, but the figurines broke down in pieces. We offered to pay for the broken items and they charged us $135 per item which it is totally a rip-off as they are sold $109 each in Mr Toys and they could have at least charged for the cost price or a lower price. The staff even did not ask whether something happened to my son or not.That is just not fair.

Shop LocationQLD, Aspley
1 comment
Snooze
SnoozeSnooze
Page 1 of 2
See all Snooze reviews

Questions & Answers

Katrina Anderson

Katrina Andersonasked

VIC, South Wharf

Can you cancel and get your deposit back

2 answers
Theresa
Theresa

Hi Katrina. Sorry I don't know the answer to that question. You will have to ask them.

Snooze
SnoozeSnooze

Dear Katrina,

Thank you for contacting Snooze. Please contact the team at the store where you placed your order or email us at enquiries@snooze.com.au with your contact and store details. Please know that store are not required to provide a refund when there has simply been a change of mind.

Regards,
Snooze

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email enquiries@snooze.com.au with details and we will review them with the concerned store.
Regards
Snooze

Get an answer from our members and Snooze representatives

Details

Compare all 88 Snooze
Snooze TAS, Launceston
  • Award Winner 2020

Snooze TAS, Launceston

4.9
(211)
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom and MattressesBedroom and MattressesBedroom and MattressesBedroom and Mattresses
Compare all 88 Snooze

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.